We’ve been ordering from Gratsi for about six months or so and I tell you honestly, it is so much better than barefoot wine or any other box wine that we have ever purchased from retailers. It taste l... Ver mais
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Leia as opiniões dos outros
Why did I even considered giving this compnay another chance? I ordered two boxes of wine, never received it. Contacted UPS who did not take a picture and the signature is not me (or anyone who... Ver mais
A empresa respondeu
Joymela responded not only extremely quickly, but LOGICALLY. She saw my order was missing glassware. She offered to send it to me now, rather than making me wait for next shipment, at no cost. She rea... Ver mais
I couldn’t believe that I got such an immediate response on a holiday. I was flabbergasted. Their agent Peter kept me updated several times during the evening. I don’t think Customer Service could eve... Ver mais
Informações sobre a empresa
Escrito pela empresa
Gratsi is a Mediterranean-inspired wine and lifestyle brand built around simplicity, quality, and the joy of slowing down. We produce premium wines crafted in France and Italy, designed for modern living without compromising on taste. Each 3L box equals four bottles and stays fresh for up to 30 days after opening, making it ideal for everyday dinners, small gatherings, and spontaneous moments. But Gratsi is more than wine. It’s a philosophy rooted in the Mediterranean way of life, where meals are unhurried, ingredients are simple, and connection matters more than perfection. Through our content platform featuring recipes, travel stories, culture, and our Nonna Wisdom series, we celebrate the rituals that turn ordinary days into meaningful ones. We are available both online and in over 1,800 retail locations across the United States. Our model blends direct-to-consumer innovation with strong retail partnerships, supported by digital-first marketing, community engagement, and a rewards-driven retail program. Gratsi exists for people who believe good wine doesn’t need to be complicated, it just needs to be shared.
Informações de contacto
Estados Unidos da América
- help@gratsi.com
- gratsi.com
4,4
Excelente
449 opiniões
Sem histórico de convites para avaliação
Esta empresa não convidou os clientes, pelo que as opiniões podem não ser representativas
Respondeu a 34% das suas opiniões negativas
Geralmente responde dentro de duas semanas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Great customer service!
Great customer service!!! Love the red wine!
26 de março de 2026
Opinião espontânea
The only thing better than Gratsi wine…
The only thing better than Gratsi wine is their customer service.
25 de março de 2026
Opinião espontânea
Beside the long delay in shipping
Beside the long delay in shipping, the wine taste wasn’t up to our liking because it was light, watery as well as vinegary. I ordered two reds and one white and they just sitting here since the delivery and we taste them. I’ve had better wines
18 de março de 2026
Opinião espontânea
Resposta da Gratsi Wine
Thank you for sharing your feedback. Gratsi proudly stands behind a 100% Happiness Guarantee. If a wine isn’t to your liking, customers simply need to reach out to our support team within 60 days of purchase, and we’re happy to make it right with a full refund or replacement. Our support email is listed in multiple places such as on our website, in your order confirmations, and in all of your shipment communications. We also reached out to you directly through Trustpilot requesting a bit more information so we could look into this and help resolve it, but unfortunately never received a response from you. We’re always glad to step in and fix situations like this when customers contact us. Without a reply to our outreach, we haven’t had the opportunity to investigate or make this right. Our team is still here and happy to help at help@gratsi.com
I have had occasion to interact with…
I have had occasion to interact with several people at Gratsi wine and that has been a great experience. The whole team are united in providing excellent customer service. In recent months I have tried to stop ordering from companies with which I am not familiar because of bad experiences so this has been a happy surprise. I enjoy the red and am looking forward to trying the rose on order next. I do reccommend Gratsi!
25 de março de 2026
Opinião espontânea
We absolutely love this company
We absolutely love this company, their wine and most definitely their customer service! Gratsi!
23 de março de 2026
Opinião espontânea
waiting time for delivery is out of…
waiting time for delivery is out of control They claim it is because of shortage if it is they should hold off on selling online until they catch up with production waiting 2 weeks for a order to ship is unacceptable
also my credit card should not be billed until shipment is sent out I am receiving my credit card bill before i receive my order
12 de março de 2026
Opinião espontânea
No resolution offered
No resolution offered. No communication or updates on orders over 1-2 months old. Will look for other vendors.
24 de março de 2026
Opinião espontânea
Resposta da Gratsi Wine
Hi Brandi,
Thank you for your feedback. We’re sorry for the delays you experienced and have reached out directly to follow up with you via email. We appreciate your patience and are committed to improving our service.
Regards,
Gratsi Wines
Waiting on 2 orders placed Feb 6 and Feb 7
I placed 2 orders (I’m a subscription client) - one order on February 6th and one order on February 7th. I keep getting excuses from you as to why my orders haven’t shipped with promises of a new ship date - which never happens. Yet, you continue to flood social media with advertising for your product. Are we all waiting for you to ship our orders? You are simply the worst.
6 de fevereiro de 2026
Opinião espontânea
Resposta da Gratsi Wine
We’re sorry to hear about your experience and any frustration caused by the delays. We’ve reached out directly to follow up.
— Gratsi Wines
I was waiting for my delivery
I was waiting for my delivery, and I was told that there was going to be a delay. But I wasn’t expecting it to be this long. I reached out to customer support and was thankful for their prompt response. By reassuring me about the delay being longer than expected, and that my order was still coming soothe my soul. Thank you for responding so quickly. I appreciate your help.
22 de março de 2026
Opinião espontânea
Huge delays to receive product
Huge delays to receive product . Love the wine but im going to cut back to once every 60 days , now maybe that will be enough time to get it delivered 😔
20 de março de 2026
Opinião espontânea
Resposta da Gratsi Wine
Thank you so much for being a loyal Gratsi customer! We’re very sorry that your recent order took longer than expected. As someone who’s enjoyed our wine before, you know this isn’t our standard, most shipments go out smoothly, but occasionally, with a natural, imported agricultural product like ours, unexpected production or shipping delays can occur. We’ve put additional safeguards in place to help prevent this in the future, and we hope your next order arrives quickly and seamlessly. We’re thrilled to hear you’re still enjoying the wine, and we truly appreciate your patience and continued support as we work to make every experience as smooth as possible.
I had a delivery
I had a delivery issue and Gratsi was able to resolve the problem efficiently and effectively. Looking forward to being a regular customer.
Dan
19 de março de 2026
Opinião espontânea
Great wine but doesn't deliver on time
I loved the wine, but it did not show up on time - a month late.
11 de fevereiro de 2026
Opinião espontânea
Shipping was horrible
Shipping was horrible. It took over a week for them to get the package to UPS then it finally got to a city near me and all of a sudden I got a notice that it was being returned to the sender. No reason given. I Ireally wanted to try this wine but looks like it is impossible to get it on the West Coast.
19 de março de 2026
Opinião espontânea
I have been waiting for a longggg time…
I have been waiting for a longggg time to receive my order. I was told it's getting ready to ship. When I check the shipping number it shows it was created a week ago but UPS has not received the package. So am I being played or what? Customer service is quick to respond but words are cheap, show me the wine!
19 de março de 2026
Opinião espontânea
Enjoying Gratsi headache-free!
I suffer from chronic migraines and have been noticing an increasing intolerance of wine. I was excited to try Gratsi because of their claims to be “cleaner” and lower in sugar. We’ve tried all 4 varieties and enjoy them all. These are well-balanced and smooth wines. And most importantly, I’m enjoying them headache free! The only negative is the last order took about 5 weeks to receive. When we reached out to customer service regarding the delay, we were told it was due to temporarily running out of stock, combined with weather and US Customs issues. While we understand things happen, we were disappointed that we had to initiate contact with customer service, twice. And while customer service was quick to respond and friendly both times, it would have been nice for Gratsi to proactively let us know about the delay. At least for us, that would go a long way in overall satisfaction with our experience.
18 de março de 2026
Opinião espontânea
Courteous Customer Care for an Excellent, Well-Priced Wine 🍷
Well, I was disappointed initially about there being no phone number to call and no reply to my email about a delayed order that has no UPS number because the wine was being restocked I think for 6 days. I ended up cancelling that order because it was for an event and I had to buy the wine elsewhere. I did, however, have a great customer care professional named Peter, who prepared an invoice for a smaller order/different price and processed a refund for the big cancelled order. He did it carefully and courteously and I look forward to better communication and hopefully much faster delivery of this new order. 😊 EPD
18 de março de 2026
Opinião espontânea
I really enjoy the wine
I really enjoy the wine. I think it took too long in letting me know what the delay was.
18 de março de 2026
Opinião espontânea
Resposta da Gratsi Wine
We’re glad to hear you enjoy the wine and sincerely apologize for the delay in notification regarding your recent order. As a valued repeat customer, we understand how frustrating it can be when updates don’t arrive as expected.This was a one-time production and shipping delay, and we’ve since put safeguards in place to help prevent this from happening again. Thank you for your patience and continued support!
Resposta da Gratsi Wine
We’re very sorry that your first experience with Gratsi didn’t go as smoothly as we would have liked. At the time you placed your order, our website included a banner letting customers know that shipments were experiencing temporary delays.
When you reached out, our team offered the option to wait for the order or receive a partial refund for the delay. You chose to cancel, and we promptly refunded and canceled your order in full.
We sincerely wish your first experience had been smoother.
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