Gratsi Wine Opiniões 449

I really enjoy Gratsi wine and the taste. However, I’m trying to lose weight. I quit drinking it for a while and started losing weight but I didn’t think it was the wine but as soon as I started drinking it again, the weight started to come back on.

I purchased a bundle of wine on 3/8/2026. My order was received, and I was charged $136 but my order was never fulfilled nor was my money refunded. I have attempted to contact Gratsi Wine numerous time with no avail. They will not email me or contact me in return, nor have I received my money back.
Do NOT waste your time OR money here!

I placed an order on February 26th, and the funds were deducted from my card. As of March 16th, the order has not arrived—it hasn't even been shipped! Terrible service, or else they are scammers

Placed original order on 3/5. No shipping information as of 3/11, contacted customer service with no response. Contacted them again on 3/12, finally a response that tracking would be updated in 24-48 hours. Almost 96 hours later, still no movement in tracking. The shipping and customer service is too slow. I will go back to Medly.

I placed an order on March 3rd and today is March 19th and I still have not received my order. Only after I initiated an email asking where my order was, it was the only way I was getting a response from your company. This will be my last time, Medley treats their customers like they're important. Thank you.

You have not delivered order 645220 which I placed on 3/3 but you have charged me $88.00’on my credit card..Johnnie of customer service emailed me saying my order would be shipped by end of week..,,,3/15-16. Am i getting this or will I get a credit? I prefer receiving the order.Thank you. Lorraine Morrisseau.

My order did not begin ship for over 3 weeks. Customer support offered nothing in return to keep my business. They were almost happy that i was cancelling and not returning as a customer. The wine isn't that good to have long delays with poor customer service. Support local stores where you have a much better chance at good customer service.

I ordered 12 days ago or more and there is still no update on tracking. It has not even shipped out. I have been so excited about this wine and now I haven’t even gotten it and already don’t want to order again.

8 days until this company made a label for shipping. 4 days after that it still hasn’t shipped. I would already be drinking my Medley order by now. Guess I’ll go back to Medley.

I ordered the Date Night kit as a gift and the recipient was very pleased with the quality of everything! One item was broken in shipping and Gratsi made it right immediately! Great products and wonderful customer service—who could ask for more? 🙂

The wife and I absolutely love Gratsi wine….. unreal taste for something that is “sugar free” ! We share our Gratsi with all our guests and never get a bad review from them. Also needed to contact Customer Care about why our wine was on back order. We received a very kind response and explanation…. We are happy to be regular subscribers / auto shipment of Gratsi. Eric & Colleen Strasburg, PA

It has been almost 2 weeks since I placed and paid for my order. I have emailed and asked why it is taking so long and have not been given an answer as to why I have not yet received my order. I was told it was packed and would be shipped and that is not true. I’m extremely disappointed.

I have a subscription to Gratsi Wine and have enjoyed it. Past deliveries were prompt and customer service was excellent, until this month.
My credit card payment was processed and charged to me on March 3, 2026.
Ten days later and no shipment yet. I have emailed Gratsi multiple times inquiring about delay with NO RESPONSE!
I finally heard from Gratsi explaining the delay of my shipment. A problem with their supply chain. Eunice was great and assured me they have taken care of issue and apologized for not communicating in a timely manner.
I have a tracking #! 👍🏻

Not happy that never received February orders and you are. Sending March with zero response

I truly don't know what has happened with this company. The service was great the first 2 times I ordered from them. After that the deliveries were damaged, or delayed, sometimes delayed by weeks despite being charged promptly. Order number 639400, placed on February 26th was the last straw. As of today, it has still not shipped, despite being charged. I have sent 5 emails and a message through their website requesting that the order be cancelled and refunded. No response at all. I have cancelled my subscription and I will be contacting the Better Business Bureau to report the poor delivery and customer support.

Response seemed slow, but once someone responded, they handled the issue and took great care in fixing the issue.

Was a great wine but my last two orders have not shipped and I can’t get customer service to respond. I’ll be doing a charge back on my credit card for theft. Takes money and doesn’t provide item

The Wine is great and they respond to Emails within the day.

Customer service has been very supportive and helpful in resolving any issues I’ve had. I do love this wine and love sharing a glass w my sister and friends when they come over— they love it too!

I am so waiting to try Gratsi. But it appears shipping is a problem. Since March 5 nothing shows but waiting for UPS PICKUP