Gratsi Wine Opiniões 449

Resposta da Gratsi Wine

30/03/2026

We’re really sorry that your most recent order took longer to arrive than expected. Over the past several weeks we experienced an unexpected production delay that slowed down some shipments, and your order unfortunately fell right into that window.
Over the past year you placed 10 orders with us that all arrived without issue, which is why we regret that this single shipment during our temporary production slowdown didn’t reflect the experience you’d consistently had before.
When you reached out, our team explained the delay and offered a discount as a thankyou for your patience. However, when you asked to cancel the order instead, we promptly issued a full refund.
We completely understand that waiting for wine you’re excited about can be frustrating, but this truly was a one time production delay not the normal Gratsi experience. That said, we genuinely appreciate the many orders you placed with us over the past year and hope you enjoyed the wine along the way. If you ever decide to give us another try in the future, we’d be happy to welcome you back.

Resposta da Gratsi Wine

30/03/2026

Thank you for your feedback and for being a valued Gratsi customer. We’re glad our team was able to respond promptly, and we sincerely apologize that the reason for your shipment delay wasn’t fully clear at the time.Your order was affected by a rare combination of factors: production delays in France due to seasonal weather, international shipping delays, customs processing, and even weather related disruptions in the United States after it cleared customs. While these are unusual circumstances, we know they impacted your experience, and we truly appreciate your patience throughout the process.
We’ve implemented additional safeguards to help prevent delays like this in the future, and we’re committed to ensuring every order reaches our customers as smoothly as possible. Thank you again for your continued support and hope you will continue to enjoy our wine over the years.

Resposta da Gratsi Wine

30/03/2026

We’re very sorry that your first experience with Gratsi didn’t reflect the level of service we’re known for. Our support team was managing a significantly higher email volume than usual after we sent updates to customers regarding the temporary shipping delays, which unfortunately meant some responses, including yours, took longer than we would ever want. We completely understand how frustrating it can feel to be waiting on an order while also waiting for an update, and we sincerely apologize for that. When our team was able to connect with you, we explained the situation, applied a refund to your order as a thank you for your patience during the delay, and helped update the delivery address from the one originally provided. We’re very glad to see that your wine was successfully delivered, though we certainly wish the experience leading up to it had reflected the quick and responsive support our customers typically rave about.We truly appreciate you giving Gratsi a try and hope that if you decide to order again in the future, the experience is much more in line with the smooth delivery and customer support that our reviews are normally known for.

Resposta da Gratsi Wine

30/03/2026

Thank you so much for your kind words! We completely agree, listening and paying attention to our customers is always a top priority for us. We really appreciated your patience as your order made its way to you, and we hope you enjoy your wine! Happy Sipping!

Resposta da Gratsi Wine

30/03/2026

We’re very sorry for the delay you experienced with your February orders. As you know from being a long time Gratsi customer, orders are charged at the time they’re placed, and shipments typically go out quickly, so we completely understand how frustrating this delay must have been. As a courtesy for the inconvenience, both of your February orders have a refund issued on them.
We truly appreciate the many orders you’ve placed with us over time and your continued support of Gratsi. This delay was certainly not the experience we aim to provide, and we’re sorry it impacted your recent shipments.

Resposta da Gratsi Wine

30/03/2026

We’re very sorry that your experience with Gratsi didn’t go as smoothly as we aim for. We completely understand how frustrating it can be to wait for an order, and we wish the process had been easier.
When you requested to cancel, we promptly refunded your order in full. We sincerely wish your experience had gone more smoothly.