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Great Rail Journeys - USA Opiniões 

7359
•
TrustScore: 4.5 em 5

4,7

Operador turístico
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309 W Washington Street, Suite 1100, 60606 Chicago, Illinois, US

•
1-877-929-7245

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

We spoke with a representative on the phone prior to using your web site to book our trip. He was quite helpful in answering our questions. Once we confirmed our availability, it was easy to book ou... Ver mais

Classificada 4 em 5 estrelas

Did not enjoy the 35hr train ride it was too long. Concession staff was very rude, The bathrooms were not clean and stocked with paper products. Once we arrived at Whitefish and met motorcoach everyth... Ver mais

Classificada 5 em 5 estrelas

This is our first booking with Great Rail Journeys. Luke was very helpful on the phone over several calls. He assisted with our reservation, courtesy hold and the AARP discount. We then sent an emai... Ver mais

Classificada 5 em 5 estrelas

Extremely efficient and very informative - and so kind! Ashanti is wonderful! Easy booking process and upgrade availability. There are travel options for everyone. We found a trip that was just wha... Ver mais

Informações sobre a empresa

  1. Operador turístico

Escrito pela empresa

Great Rail Journeys has 50 years’ experience creating escorted rail holidays that go without a hitch. Our destination specialists work year round to craft unique itineraries and use their rail expertise to connect must-see sights in every destination, while our attentive Tour Managers travel with you from start to finish, taking care of all the logistics. We also offer luxury river cruises and Independent holidays.

The leader in escorted holidays by rail

Escrito pela empresa

Unique Experiences
We know when you go on holiday, you want to learn about the places you visit and connect with the local culture. Our team of destination experts have done all the hard work for you, making sure you get to experience authentic and inspiring activities. And, with our encyclopaedic knowledge of rail networks across Europe and the UK, you can rest assured your holiday will run like clockwork., leaving you with plenty of stories to tell on your return as you create memories to last a lifetime.
Explore with Sociable Groups
Joining like-minded travellers, you can enjoy the sociable aspects of group travel or opt for time to yourself. While exploring the sights or enjoying exclusive experiences, we’re here to make your holiday a memorable one. So, whether it’s over drinks at our hand-picked characterful hotels or during free time to explore independently, you can choose to be part of the group or spend time separately. Plus, your professional Tour Manager is on hand throughout your holiday to offer advice or tips on places to see and things to do.

Book with confidence

For complete peace of mind

We're fully bonded by ABTOT and ATOL, meaning you can book safe in the knowledge your holiday's completely protected.

Informações de contacto

  • 309 W Washington Street, Suite 1100, 60606, Chicago, Illinois, Estados Unidos da América

  • 1-877-929-7245

4,7

Excelente

TrustScore: 4.5 em 5

7 mil opiniões

5 estrelas
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4,7

Todas as opiniões

(7359)

5846 opiniões nos últimos 12 meses

Escreva uma opinião
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Classificada 1 em 5 estrelas

I would give you a zero but none is…

I would give you a zero but none is avaiable.Your representative lied to me. He said the trip was for 9 days at a price of over $4100 but when I got the package for the trip it showed SEVEN days. And, to add insult to ingery when i called to get an explination there was no response so I followed upmto cancel the trip and issue a credit which he refused to do. I plan to take this to the BBB

26 de agosto de 2026
logótipo da Great Rail Journeys - USA

Resposta da Great Rail Journeys - USA

Dear Mr Bierman,

Thank you for your feedback and I apologise for the situation; I will pass this over to our US office to contact you directly.
Kind regards,
Kim

Classificada 3 em 5 estrelas

It took numerous calls to get through…

It took numerous calls to get through to an agent. Waited close to an hour to finally get served. Came close to just giving up.

23 de agosto de 2026
logótipo da Great Rail Journeys - USA

Resposta da Great Rail Journeys - USA

Dear Mr Paris,

Thank you for your review.

I am very sorry to hear about your wait while on the phone. We always want to ensure that our responses are prompt and that you are not kept waiting. We thank you for your patience and understanding while we assisted you as soon as possible in a busy period.

I am glad to hear that you were eventually served and that we got your booking confirmed. If there's anything else that we can assist you with in the meantime, please do not hesitate to contact us at vbrcustomerservicesteam@greatrail.com.

Kind regards,
Alex

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