Green Commute Initiative Opiniões 

332
TrustScore: 5 em 5

4,9

Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais

Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais

Leia as opiniões dos outros

Classificada 5 em 5 estrelas

As both employer offering the scheme and employee using it, GCI are amazing. Could not be easier, faster or more helpful! Also always gets praised by the bike shops too as fair and easy to deal with... Ver mais

Classificada 5 em 5 estrelas

Great company! Above all else the customer service is fantastic, especially Eileen H-S at Customer Care. She was so helpful and went the extra mile with her help, fantastic customer service. It is so... Ver mais

Classificada 5 em 5 estrelas

Great place to deal with. I applied for the cycle to work scheme and within 2 weeks collected my bike. A few days of that was whilst my company approved the application, could be even quicker to recei... Ver mais

Classificada 5 em 5 estrelas

Claire saves the day. I'm a retailer and was having issue redeeming a c2w voucher because of a minor admin hiccup. Claire was swift to resolve the issue, kept me in the loop throughout and was... Ver mais

Informações sobre a empresa

  1. Ciclismo de estrada
  2. Aluguer de bicicletas
  3. Consultoria de recursos humanos

Escrito pela empresa

GCI is the industry leading Cycle-to-Work Scheme provider with no spend limit or fees. You make real savings of between 28% to 47% on any type of bike. The scheme operates via a salary sacrifice mechanism which means the payments come from your gross pay; before tax and national insurance is taken. That's how you make the savings. As a not-for-profit Social Enterprise, GCI is the only scheme which can guarantee that the bikes will end up with the employees. GCI supports independent bike shops with lowest commission rate in the industry - just 5% which helps them keep more of their profits in their business and local community. When more people cycle for short journeys, everyone wins, including the planet. Please note that GCI does not incentivise or invite customer reviews. Only genuine reviews here!


Informações de contacto

4,9

Excelente

TrustScore: 5 em 5

332 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 100% das suas opiniões negativas

Geralmente responde em 14 horas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,9

Todas as opiniões

(332)

21 opiniões nos últimos 12 meses

Escreva uma opinião
Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

Easy and quick!

Easy and quick!

I found a bike that I wanted from a local bike shop, reserved the bike with the shop, then filled out the GCI request form. As soon as my employer approved it, GCI we’re straight on it. I received the E documents that same morning and within about 30 minutes of signing, I had the voucher. Really great service and so easy to use. Thanks team!!

31 de janeiro de 2022
Opinião espontânea
Classificada 5 em 5 estrelas

Moving to GCI has been a step change in…

Moving to GCI has been a step change in work benefits. Not only is the process super simple, it’s also really quick, GCI are available to answer any queries, and the range of local bike shops is super impressive.

27 de janeiro de 2022
Opinião espontânea
Classificada 5 em 5 estrelas

Awesome service

I bought a bike through GCI earlier this year and after waiting patiently for around six months my bike finally arrived. Unfortunately there were problems with the bike as the supplier was suffering from financial difficulties. GCI went above and beyond to try and resolve the matter and even suspended the supplier from their platform to protect other customers. When you also consider that their charges are lower than any other cycle to work suuplier, meaning you save more, why would you even consider using any other provider.

22 de dezembro de 2021
Opinião espontânea
Classificada 5 em 5 estrelas

An excellent service

The whole process was clearly explained and each stage happened promptly and as described. This gave me great confidence in the process - thank you

22 de outubro de 2021
Opinião espontânea
Classificada 5 em 5 estrelas

Fantastic Scheme to use and buy your…

Fantastic Scheme to use and buy your bike. Unbelievably easy to use, and such a great concept. Really rapid response with any of the stages involved during processing of my application. I didn't think this would be so easy. Its a shame they can only get 5 stars!

6 de outubro de 2021
Opinião espontânea
Classificada 5 em 5 estrelas

Can't Recommend Them Enough!!

The GCI make the cycle to work scheme ridiculously easy to use. The system is so easy to use and if you have any questions they are super helpful and the whole process happened so quickly. They are quite brilliant!

4 de outubro de 2021
Opinião espontânea
Classificada 5 em 5 estrelas

All on-line, appears to be efficient

I’m actually still waiting for my voucher to come through, but having put in my request for one yesterday, the process so far has been really easy. Would happily recommend to a friend.

27 de setembro de 2021
Opinião espontânea
Classificada 5 em 5 estrelas

Impressive stuff from the GCI team

I was initially in two minds over whether to try using my employer's new scheme with GCI as I imagined a long, painful process to source and finance a bike given the current global bike and parts shortage, but I'm really happy to confirm I was totally wrong in making that assumption. Excellent service which included turning around my application in a single working day, enabling me to secure a limited edition bike. Blown away by the service so far, would 100% recommend for your next bike purchase if you have the chance to use GCI. Ride on!

19 de agosto de 2021
Opinião espontânea
Classificada 5 em 5 estrelas

Faster than a Carbon bike on a steep descent!

As an indépendant bike shop, speed of response, and support is imperative to us and our customers; so I must applaud the team at Green Commute Initiative for their speed in contacting us once a potential customer named us as his preferred supplier. on Monday I received an email saying we were invited to register, by Tuesday I had registered, received the contract and been set up on their web-site and by Wednesday, I had supplied the quote and been given the go ahead to fulfil the order. Unbelievable!
I was hot on the process required to get my LBS on their site, and they provided all the links and info, logos and videos necessary to be given their best rates within 24 hrs of my initial enquiry. they organised my account, quicker than I could get the wheels to build the bike! amazing set up. honest rates and a very good addition to the invariably SLOOOOOOW cycle scheme process I have experienced n the past. other suppliers have taken weeks to provide a certificate, whereas GCI took...hours.

11 de agosto de 2021
Opinião espontânea
logótipo da Green Commute Initiative

Resposta da Green Commute Initiative

Thank you Janine for your fabulous review. Its always great to hear from our customers but its extra special when one of our registered bike shops takes the time to leave a review. We are delighted to have Fullcity Cycles (London) on board and we look forward to working with you. thanks again!

Classificada 5 em 5 estrelas

Amazingly supportive 👍

This team were so helpful. I was struggling to understand the process for online ordering through the retailer and using the cycling to work incentives, I messaged GCI who responded with really clear instructions. I then struggled with how to process the request with my employer and so phoned GCI who cut through all my confusion and I had everything sorted inside 10 minutes!
The retailer (decathlon) refunded my purchase and processed everything really quickly and I was off down the road on my new ebike in no time. Thanks so much 🙏

10 de agosto de 2021
Opinião espontânea
logótipo da Green Commute Initiative

Resposta da Green Commute Initiative

Thanks Phil! We wish you many happy miles of cycling.

Classificada 1 em 5 estrelas

Emailed twice for advice but received no reply…

Emailed twice for advice but received no response.

I am after a full suspension ebike but UK supplies are very limited for some models. Originally I emailed cyclescheme.co.uk for advice on how to source an ebike who were really helpful calling me back straight away but found my employer was sadly with the GCI scheme instead.

Unlike the above GCI clearly are uninterested in helping customers to source bikes in a very restricted UK market. I will be feeding back to my employer adn asking them to consider using someone other than GCI given the poor experience.

1 de agosto de 2021
Opinião espontânea
logótipo da Green Commute Initiative

Resposta da Green Commute Initiative

Hi Sean, we are disappointed to read your review.

We do have a record of receiving emails from both yourself and your employer, who actually contacted us directly about your request. Our customer service colleague, Claire, did respond to you on 24th and 26th July directly to your Hotmail account and to your employer, with advice of what to do. You may wish to check your Junk folder. We’ve also tried to contact you today and left numerous voicemail messages for you.

GCI does not offer a bike finder service and we certainly don’t advertise one. As a not-for-profit organisation, our main focus is on providing a top-class Cycle to Work Scheme. The customers who use the GCI scheme are required to find the bike they need, obtain the quote and submit an application.

For GCI to offer a bike finder service, we would require more resource which would lead to a potential increase in the commission we charge to bike shops. Bike shops profit margins are already squeezed enough so we want to maintain our low commission rates and not add to the pressure in this area.

We have had a long and successful relationship with your employer and it is a shame that you feel we have not lived up to your expectations. Although you may find the services offered by our competitors more favourable, you should be aware that they will charge you a 7% scheme exit fee to keep the bike and the bike shop may want to charge you to cover their high commission charges. This of course would dramatically reduce the savings you’ll make.

So you may wish to consider which you value the most; a bike finder service or maximum savings.

We do find your review of 1 star unfair. We cannot control the supply of bikes to the market and the difficulties you have experienced are faced by consumers across the world.

If you wish to discuss any of this further, please do call the team on 020 3740 1836. We hope you find a bike soon and enjoy many miles of cycling.

Regards
The GCI Team

Classificada 5 em 5 estrelas

Amazing

So easy to use! All the staff are really friendly, polite and knowledgeable. Quick responses to emails! Would 100% recommend and use again!

12 de julho de 2021
Opinião espontânea

A Experiência Trustpilot

Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.

Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.

Leia mais sobre como processamos as opiniões na Trustpilot.

Aqui estão 8 dicas para escrever óptimas avaliações.

A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.

Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.

Saiba mais