For years I always book through Carjet and always book a Green Motion car. Their customer service is always great. I was disappointed this time in their definition of a mid size automatic car. If that... Ver mais
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Localização
Alterar localizaçãoSecure Airparks,, 100 Ingliston Rd,, Ingliston,, EH28 8AU Edinburgh, GB
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Leia as opiniões dos outros
Coche muy nuevo y entregado muy limpio. Personal de recepción amable. Como indiqué en otra encuesta anterior, para ser perfecto, a la salida del aeropuerto debería haber indicaciones de cómo llegar... Ver mais
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Prise en charge et remise de la voiture rapides et efficaces. Nous avons beneficie d’un upgrade gratuit (voiture plus grande et boite auto). Mais politique de kilometrage limite qui rend quasi obliga... Ver mais
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I would give no stars. Similar issue to others, you need to read every term and condition as they will refuse to release a hire car if you fail to comply. And although they don’t remind you that you n... Ver mais
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Informações sobre a empresa
Escrito pela empresa
Green Motion Edinburgh Airport provides car hire for travellers using Edinburgh Airport (EDI), with the desk based within the Secure Airparks site at 100 Ingliston Rd, Ingliston, Edinburgh EH28 8AU. From arrivals, head to the coach park near the multi-storey car park, opposite the Tram Station, following signs to the Tram Station and then the covered walkway. Wait at stand 10 and tell the driver you are a Green Motion customer; a complimentary shuttle runs to Bus Stop 2 at Secure Airparks Car Park, where the Green Motion desk is located. Desk opening hours (local time): every day 07:00–22:00, including public holidays.
Why rent with Green Motion
Escrito pela empresa
- Cars and vans for every trip
- From city cars to 7-seaters and commercial vans, with lower-emission and electric models at many locations.
- Know what you need before you go
- You'll need a credit card in the main driver's name for the deposit, plus your driving licence. The deposit amount and accepted cards are shown before you pay.
- No surprises at the counter
- Optional cover and extras are listed at booking, so you can compare what's included before you reach the counter.
Something not right with your rental?
Our customer care team will look into it personally
If your rental didn't go the way it should have, we want to put it right. Email our customer care team at ics@cs.greenmotion.com and include:
• your booking reference
• the location you rented from
• a short summary of what happened, plus any photos or receipts
This lets our head office team review your rental record with the branch straight away, rather than coming back to you with questions. Deposit, charge and damage queries are all handled by the same team.
Thank you for telling us. Every review on this page is read, and your feedback goes back to the branch team so we can keep improving.
Informações de contacto
Secure Airparks,, 100 Ingliston Rd,, Ingliston,, EH28 8AU, Edinburgh, Reino Unido
- 0131 2850600
10% off when you book direct
4,3
Excelente
40 opiniões
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Vanwege de hoge borg zou ik niet weer…
Vanwege de hoge borg zou ik niet weer een auto hier huren. De auto zelf was prima
7 de outubro de 2026
Resposta da Green Motion Car and Van Rental - Green Motion Edinburgh Airport
Hi Frels,
Thank you for taking the time to review us.
We are deeply sorry that your experience with us fell below your expectations. Our customer services team would be more than happy to discuss any issues that you may have had, if you would like to contact us by using the form at www.greenmotion.com/contact-us. Please include a link to your review in the description box so that our team can locate your complaint.
Thank you for your assistance and understanding.
Kind regards,
Green Motion International Customer Services.
Predatory pricing. Don’t rent.
Like so many of the other reviews Green Motion has received, this is a bad review.
I'd advise you not to rent. This company has predatory pricing based around collision damage waver insurance. Even though I had such insurance, carried through my credit card company, I didn't have the "correct" paperwork to "prove" it, and had to pay an additional significant amount of money if I wanted to rent the car that day. I've rented dozens of cars over the years, and have not had this experience.
Update. Following my posting of this poor review, Green Motion left a reply (below) asking me to contact them. I have already done that, although it took some effort, but despite showing them the details of the CDW insurance I had in place at the time of the rental, unsurprisingly Green Motion has denied a refund of the additional and unnecessary CDW insurance I was required to purchase from Green Motion if I wanted to rent the car.
Even the request to contact them to resolve this is a sham as i already have and it has led nowhere. I still had to pay a significant amount of money for unnecessary insurance and Green Motion continues to deny a refund despite having the paperwork showing the necessary insurance was already in place.
17 de julho de 2026
Opinião espontânea
Resposta da Green Motion Car and Van Rental - Green Motion Edinburgh Airport
Hi Phil Rich,
Thank you for taking the time to review us.
We truly apologise for any inconvenience caused by this situation. We would like the opportunity to look into this matter and, therefore, we request that you contact us by using the form at www.greenmotion.com/contact-us. Please include a link to your review in the description box so that our team can locate your complaint.
Thank you for your assistance and understanding.
Kind regards,
Green Motion International Customer Services.
I would give no stars
I would give no stars. Similar issue to others, you need to read every term and condition as they will refuse to release a hire car if you fail to comply. And although they don’t remind you that you need physical cards, you need one (credit card!!) or they hold on to the car and your cash. Do not use, pay a little more to use a competitor! Their complaint team took over 3 weeks to replay and it was only when I copied their CEO into the email that I got a response.
3 de setembro de 2026
Opinião espontânea
Resposta da Green Motion Car and Van Rental - Green Motion Edinburgh Airport
I’m sorry the card requirement prevented you from collecting your car at Edinburgh Airport and that your complaint took so long to receive a response. We understand how upsetting it is to lose both the rental and access to funds. Please share your booking and complaint reference with our customer service team so they can review the information given before arrival and the handling of your case.
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