Gretel Opiniões 

Resposta da Gretel

9/09/2026

We’re pleased you found the overall process easy, although we appreciate that some parts of it can feel less straightforward.

The bank details are used as part of the identity verification process but we do not see any of your information. We also appreciate that finding postcodes from addresses you lived at 30+ years ago can be difficult, particularly when you no longer have any paperwork from that time. Providing as much accurate information as you can helps with matching, but we understand this isn’t always possible.

Thanks again for giving Gretel a try and for sharing your feedback — it’s genuinely useful to us.

Resposta da Gretel

8/09/2026

Thank you for the great review. We’re really pleased Gretel was able to uncover an old workplace pension you didn’t know you had, and that the process was quick and straightforward once you had the details.

Thanks for giving Gretel a try and for sharing your experience. We hope everything goes smoothly with the provider.

Resposta da Gretel

7/09/2026

Thanks for sharing your experience. We appreciate it’s disappointing when you know there should be a pension connection but Gretel has not returned a match.

Gretel searches records shared with us by participating providers, so having an existing pension or receiving less State Pension doesn’t necessarily mean there will be a match in our current data. Our coverage continues to grow, and we’ll keep searching in the background in case a match becomes available in future.

We hope Gretel is able to find something for you further down the line.

Resposta da Gretel

4/09/2026

Thank you for the great review. We’re really pleased Gretel was able to come up with something useful when you weren’t expecting much from the search.

It’s great to hear you found the process straightforward and that the information gave you a clear next step. We hope you have success when contacting the companies and thanks again for sharing your experience!

Resposta da Gretel

4/09/2026

Thanks for your review! We’re really pleased Gretel was able to help you reconnect with a policy so quickly and, importantly, provide the contact details you needed to take things forward.

Even when you know an account exists, finding the right provider or contact details after many years isn’t always straightforward, so we’re glad we could help make that easier.

Thanks again for sharing your experience.

Resposta da Gretel

4/09/2026

Thanks for taking the time to raise your concerns. There are a few points in your review we’d like to clarify, as some of the information you’ve found appears to have led to incorrect conclusions.

Gretel is the product name of IntelliTeq Limited, the company behind the service, which is clearly stated on our website. Gandi is simply a domain registrar for gretel.co.uk, and its address appearing in France does not mean Gretel is a French company or that Gandi owns Gretel.

Gretel is also not a data broker and does not sell users’ personal information. We use information to provide and operate the service, including matching users with records shared by participating financial institutions, as well as for necessary identity, security and regulatory purposes.

As for your pensions, Gretel isn't designed to show every pension someone currently holds. It searches records made available to us by participating providers, so having two pensions doesn't necessarily mean both will appear. Our coverage is continuing to grow, and we continue searching in the background after registration.

We appreciate that receiving no matches can be frustrating, but that is very different from the service being a scam. Gretel is a free service, and we’re proud that it has helped many people reconnect with lost or forgotten financial assets - which is clearly evidenced in many other reviews we've received.

Resposta da Gretel

31/08/2026

Thanks for your review. We’re really pleased you found Gretel straightforward to use and, even better, that we’ve already helped uncover a pension you didn’t know about.

We hope the next steps with the provider go smoothly, and thanks for taking the time to share your experience.

Resposta da Gretel

27/08/2026

Thanks for your feedback. We’re pleased you found Gretel easy to use, although we understand why this particular match was confusing.

Some providers share their customer data with Gretel to help identify people who may have become disconnected from an account, including where contact has previously been unsuccessful. This can occasionally result in a match where the provider’s records are now up to date, even if contact was returned some time ago.

We appreciate you taking the time to flag this and hope Gretel can help identify a genuinely disconnected account for you in the future.

Resposta da Gretel

26/08/2026

Thank you for your lovely review. We’re really pleased Gretel helped you track down a pension from so many years ago, especially when you weren’t sure who the provider was.

It’s great to hear you found the process straightforward. Previous addresses can be tricky to remember, but they can make a real difference when searching historical records.

Thanks again for giving Gretel a try and for sharing your experience!

Resposta da Gretel

25/08/2026

Thanks so much for the fantastic update, David. We’re delighted to hear that the insurance company has now confirmed your payment.

It’s great to know Gretel helped put you in touch with the right provider and that everything is now moving forward. Thanks for sharing the good news — we really appreciate it!

Resposta da Gretel

25/08/2026

Thank you for the fantastic review. We’re delighted Gretel was able to help you reconnect with your missing pension and that it turned out to be such a worthwhile find.

Thanks for taking the time to share your experience — we’re really pleased we could help!

Resposta da Gretel

24/08/2026

Thank you for the lovely review! We’re really pleased Gretel was easy to use and that we were able to give you some useful leads to follow up.

We hope they lead to some good news and thanks for taking the time to share your experience with us.

Resposta da Gretel

24/08/2026

Thank you for your great review! We’re delighted you found Gretel straightforward to use and that we’ve already been able to identify a potential lead for you.

Keeping track of financial accounts can be difficult when people move home or providers change names, merge or restructure. Gretel is designed to help reconnect people with providers in exactly these situations, using data shared by participating financial institutions.

We hope the lead proves useful and thanks again for giving Gretel a try and sharing your experience.

Resposta da Gretel

24/08/2026

Thank you for this great review!

We’re really pleased Gretel has been able to identify a potential match for you after your initial search didn’t return anything.

One of the benefits of Gretel is that we keep searching in the background as our coverage grows, so a match can sometimes emerge much later. We hope the information we’ve provided leads to a successful outcome.

Thanks again for sticking with us and for sharing your experience.

Resposta da Gretel

21/08/2026

Thank you so much for such a lovely review!

We’re delighted Gretel was able to find an old pension for you, even though your initial searches didn’t return anything.

Thanks again for recommending us and for taking the time to share your experience. It’s great to hear that we could help you reconnect with something you might otherwise never have found.

Resposta da Gretel

19/08/2026

Thank you for such a detailed review — we’re delighted Gretel helped uncover a pension you’d thought had been transferred years ago. What a great result!

We’re sorry there was some confusion around the contact details provided. We work hard to ensure the information we provide is accurate, and we appreciate you flagging this.

On partner pricing, Gretel doesn’t set or control the prices offered by our partners. We select partners based on the quality of the service they provide, while the commercial terms they offer are their responsibility.

Thanks again for the feedback; we’re particularly pleased Gretel helped reconnect you with something you thought was lost.

Resposta da Gretel

16/08/2026

Thanks for your feedback.

Some providers choose to share their full customer data with Gretel to help identify people whose details may be out of date.

In this case, the match was showing as connected in Gretel, so both the email and your dashboard would have reflected that the policy was already connected rather than indicating that your provider had the wrong address. The notification would however have invited you just to check that the provider has all other contact details correct.

We hope this helps clarify what you saw and why the match was identified.

Resposta da Gretel

14/08/2026

Thank you for your review.

We’re really pleased you found Gretel and that you recognised the value of giving it time.

Gretel keeps searching in the background, so even if nothing is found initially, a match can appear later as new records become available.

Thanks for sharing your experience — we really appreciate it!

Resposta da Gretel

12/08/2026

Thanks for your feedback. We’re sorry you found adding previous names and dates difficult — we know these details can be tricky, particularly when they go back many years.

Gretel uses multiple data points to match against records, so providing accurate information such as previous names and addresses is important for getting the best possible result. If you’re having trouble entering your details, our Support team will be happy to help.

It’s also worth noting that Gretel’s coverage is still growing, so a pension you already know about may not yet be within the data shared with us by participating providers.

Resposta da Gretel

8/08/2026

Thanks for the great review! We’re really pleased you found Gretel simple and easy to use.

Gretel uses multiple data points to match users with records, helping us make our matches highly accurate. That said, our coverage is still growing as more providers join and share data with us, so not everyone will necessarily see a match straight away.

As you say, it’s completely free to sign up — so there’s nothing to lose by giving it a try!