Gretel Opiniões 

Resposta da Gretel

30/07/2026

We’re so pleased Gretel was able to help you and your family uncover a pension that you had no idea existed, especially at such an important time following the loss of your dad.

Finding over £58,000 is a remarkable outcome, and it’s wonderful to know that this made a real difference for you and your siblings. We’ll also make sure your kind words are shared with the team — it’s fantastic to hear that you felt supported and looked after throughout the process.

Your experience is a great reminder that forgotten financial assets can sometimes remain hidden for many years and that it’s always worth checking.

Thank you for recommending Gretel and for taking the time to share your story.

Resposta da Gretel

30/07/2026

Thanks for your feedback. We appreciate why this might seem confusing. Gretel can only search records shared with us by participating financial institutions who wish to help reconnect people with lost or forgotten financial assets.

So, not seeing your current workplace pension doesn't necessarily mean anything is wrong—it may simply not be within the data currently available to Gretel.

We'll continue searching automatically in the background as our coverage grows and we'll let you know if any new matches are found in the future.

Resposta da Gretel

27/07/2026

Thanks for your feedback. We're sorry this wasn't the outcome you were hoping for.

Some financial institutions choose to share their entire customer database with Gretel to help identify customers whose contact details may be out of date. While this helps reunite many people with forgotten or disconnected accounts, it can also result in a match where the policy is already known and up to date.

We appreciate you taking the time to share your experience and we hope Gretel will be able to identify any genuinely disconnected records for you in the future as our coverage continues to grow.

Resposta da Gretel

24/07/2026

Thank you for your great review. We're delighted you found the registration process straightforward and that Gretel was able to help reconnect you with a plan that had become difficult to trace.

You're absolutely right — with moves, lost paperwork, company mergers and name changes over the years, it's surprisingly easy for financial accounts to become disconnected. We're pleased Gretel could help put you back in touch with your provider.

Thanks again for sharing your experience.

Resposta da Gretel

23/07/2026

Thank you for your great review.

We appreciate you taking the time to share your experience and are pleased that you found Gretel easy, quick and efficient to use.

Resposta da Gretel

21/07/2026

Thanks for your feedback. Gretel can absolutely be used by people living overseas and we have many ex-pat members. As explained in our FAQs, if you live overseas but can provide a UK address, Gretel will work for you.

If you're having difficulty, please get in touch with our Support team. We're happy to provide guidance for overseas users and help you get up and running.

Resposta da Gretel

17/07/2026

We're delighted you found Gretel easy to use and that we could help you find the information you needed.

Thanks for taking the time to share your experience and for your kind words, they really do mean a lot to the team.

Resposta da Gretel

16/07/2026

Thank you for your lovely review! We're delighted Gretel was able to surprise you with a pension you'd completely forgotten about. As you say, every penny counts and we're so pleased we could help reconnect you with it.

It's also great to hear you found the sign-up process straightforward. Thanks again for sharing your experience and enjoy your unexpected find.

Resposta da Gretel

15/07/2026

Thank you so much for your review. We're delighted Gretel was able to help you reconnect with a lost pension so quickly, and even more pleased that it turned out to be a substantial amount.

It's also great to hear you appreciated our straightforward approach. Gretel is designed to help people find lost financial assets without unwanted sales calls or marketing.

Thank you for sharing your experience and congratulations on your fantastic find!

Resposta da Gretel

15/07/2026

Thank you for your review. We're really pleased Gretel was able to notify you when a match was found, even though your initial search didn't return any results.

It's great to hear you were able to reconnect with the policy and identify why the provider had been unable to contact you. This is exactly why Gretel continues searching in the background after you register.

Thanks again for sharing your experience.

Resposta da Gretel

14/07/2026

Thanks for your feedback. We appreciate why this was disappointing.

Many companies choose to share their entire customer database with Gretel to help identify customers whose contact details may be out of date. While this approach is very effective at reconnecting people who have moved without updating their details, it can also result in a match where the customer is already in contact with the provider and their records are up to date.

In your case, it sounds like the policy was already connected rather than genuinely lost or disconnected. We're sorry if this caused confusion, but we hope Gretel will be able to help you identify a genuinely forgotten or disconnected account in the future as our coverage continues to grow.

Resposta da Gretel

14/07/2026

Thank you for such a great review. We're delighted Gretel was able to help you track down your SERPS pension after you'd been searching for so long. Finding it in just 10 minutes—and discovering it could be worth £10–15k—is a fantastic outcome.

Thanks for sharing your experience. We hope everything goes smoothly with your provider, and enjoy your well-deserved good news.

Resposta da Gretel

14/07/2026

Thanks for your feedback. We appreciate why this was disappointing.

Many companies choose to share their entire customer database with Gretel to help identify customers whose contact details may be out of date. While this approach is very effective at reconnecting people who have moved without updating their details, it can also result in a match where the customer is already in contact with the provider and their records are up to date.

In your case, it sounds like the policy was already connected rather than genuinely lost or disconnected. We're sorry if this caused confusion, but we hope Gretel will be able to help you identify a genuinely forgotten or disconnected account in the future as our coverage continues to grow.

Resposta da Gretel

13/07/2026

Thank you for your review. We're delighted to hear you found Gretel easy to use and that it helped you locate most of your accounts.

Thanks for taking the time to share your experience; we're so pleased we could help.

Resposta da Gretel

13/07/2026

Thank you for such a great review! We're delighted you found Gretel so easy to register with and use.

You're absolutely right — it's free to sign up, there's nothing to lose, and once you're registered, Gretel keeps searching in the background for you. Thanks for recommending us, and for taking the time to share your experience.

Resposta da Gretel

9/07/2026

Thank you for your great review! We're delighted Gretel was able to help you reconnect with a pension you'd completely forgotten about.

It's a great example of how Gretel continues searching in the background, even if nothing is found initially. We hope everything goes smoothly with your provider and thank you for your kind words about the team.

Resposta da Gretel

8/07/2026

We're really pleased you found the registration process straightforward and that your patience paid off with a match.

You're absolutely right — once you've signed up, Gretel keeps searching in the background, so new matches can appear over time as more records become available. Thanks for sharing your experience.

Resposta da Gretel

3/07/2026

We're so pleased Gretel was able to find something that had been missed elsewhere — and even better that it turned out to be a pension worth £16,000.

Thank you for sharing your experience. Stories like yours are exactly why Gretel exists and we're delighted we could help. Enjoy your fantastic find!

Resposta da Gretel

2/07/2026

Thank you for your review. We're pleased Gretel was able to identify a match for you and demonstrate how the service works — even if it turned out to be an account you already knew about.

Thanks for taking the time to share your experience; Gretel will continue searching in the background and let you know if any new matches are found in future.