GrowAce.com Opiniões 135

Ordered my lights. They charged my card. Then a week later they message me saying it was out of stock. Horrible business. Never again. Do better

GrowAce Customer Service Experience
I recently ordered items (Order #GA-224073) from GrowAce, including a light and bags, which were marked as “in stock” on February 27, 2025. After five days with no shipping updates, I reached out for clarification, only to learn the bags were backordered, and they were holding my light shipment until the bags arrived. Despite requesting the light be shipped ASAP, GrowAce delayed further, creating a shipping label but not dispatching the item. It wasn’t until I emailed on Tuesday, March 11, 2025, threatening to cancel due to ongoing delays that they suddenly sent a shipping notification the same day—conveniently after my cancellation request.
This is a clear example of poor customer service and a lack of transparency. No proactive communication was provided about the backorder status, and they only acted when faced with the prospect of losing the sale. Even now, they haven’t responded to my latest email from Tuesday requesting a full refund and cancellation. This reactive approach, coupled with their failure to ship promptly despite initial “in stock” assurances, reflects poorly on their reliability. I advise caution when ordering from GrowAce—better communication and accountability are sorely needed.
Also for public information 247Garden.com has square 10.5x10.5x10.5 fabric pots

Took my money for a sale item. 31 days later my order is canceled. They use these sale items as click bait to get you there and then don't honor the sales. I'm sorry I didn't buy your over priced items and stuck the sale.

Sadie was absolutely amazing. I have read through many of the “how-to” and I believe I ended up having even more questions. All of my questions were answered and frames of references were given to further indulge my reading. I had a few other administrative things to accomplish on the sight and Sadie walked me through it all. Absolutely amazing customer service, Growace has a life long customer! I wish this was every company’s policy and service, extremely appreciative!!!

Excellent service. The tech walked me through and got my system to running

I spoke with Sadie today about some 5 gallon cloth bags for my ebb and flow system. . .
she was patient and answered all my questions..I use grow ace cause they have the best products and customer service..knowledgeable and quick..your products have simplified my operation..many thanks to the staff at Grow Ace..

Wish I had read here before I ordered. This company has been a real disappointment to deal with. I have to warn everyone to beware. If the product works ok, I think it would be fine. But, if you need help, they need to completely overhaul their ethos and how they deal with customers.

Kayla,was the grow ace associate that handled my purchase.she was very helpful and was able to answer all my questions perfectly.I have been doing business with growace for quiet awhile,and will continue going forward as well......thank you

They have terrible customer service. Managers only available via email and they take forever to respond. I purchased a complete system and slowly pieces broke. When trying to replace I had to jump through multiple hoops and wait foe the warehouse to review if my item is Eligible for warranty. It has been 4 weeks and still no replacement. Additional items have broken and unable to get a response. If I could leave negative stars I would. Steer clear of this company!!!

STAY AWAY. I WILL NEVER USE THIS COMPANY AGAIN. Paid for overnight shipping when they drop ship and not actually in possession of the item. Order a light on a Monday 1 day expedited shipping. Got my light Friday. They charged me $105 extra. Asked for refund and was told that I wouldn't get it until I got the light. Light showed up and was clearly an open box item not brand new. Complained and sent pictures before I even opened it and said I wanted a refund. I was told to open it. No surprise it wasn't packaged correctly. Styrofoam didn't stop light from moving around. Box of extra wires was just tossed in loose banging around on the inside. No surprise when I plugged it in l, it only lit up red. Went back on their live chat (which said they were online) provided additional pictures. No one bothered to respond. After an hour I gave up and disputed the charge with my card provider. AGAIN. BUYER BEWARE. STAY AWAY. I WILL NEVER USE THIS COMPANY AGAIN.

What went wrong? 2 major issues, incomplete kit shipment and DOA inline fan. The flex ducting has not arrived 15 days after the main shipment. This kit is a 400W HID light and requires cooling to extend its' lifespan. That brings us to the next point, fan DOA. Customer support (chat) says they need pictures sent to tech support to diagnose the problem. Really? the fan doesn't turn and the motor hums, what is there to diagnose? It takes 2-3 business days for support to email back, then if they have additional requests requiring a response, it takes anothe 2-3 business days to respond. I have been working on the problem now for 7 days and feel no closer to resolution. Obviously, this type of support leads to elongated time to resolution. Oh, and there is no weekend suppport.

Update 12/27/2023
No response from tech support request of 12/20/2023. My last interaction with support the tech asked for (and did not recieve) a 5 Star Trust Pilot review. Why? Because my question was not addressed, in fact, I don't think the question was even read. I was just given a link to an outdated video on the Air Cube system when my questino concerned HID lighting. Spend your money someplace else, the components are just "ok", the videos are from 7 or more years ago and are some what misleading. In my estimation, this is NOT a complete kit. I still have not recieved the ducting from my intitial order dated 11/25/23.

Bought a 1000 hps cool tube, with a bad bulb, I had to order another bulb on my own to figure out what was the problem. They do not stand behind their products and want you to jump through a bunch of hoops and send emails and pictures and very long video that requires too much space for a regular email and it takes 3 to 5 days for each back and forth response. And all this for them to not even replace the item. Bad company!!! Stay away!!!
They have changed business names before.

Growace.com took my $1000, then sent me the wrong fixture. After arguing with me for 3 weeks about a refund and how it was the right light that they had sent, and that it was the one that I ordered, and how I needed to send more pictures, I finally proved them wrong, and they had to admit it. I had been emailing about a refund for weeks, then without my permission they ship me the fixture they were supposed to send back in November with no tracking information so I can't see it coming to be home to refuse it. I even have the email stating they would send tracking info. Now I have to go to credit card company and charge it back. Worst company in the industry. Never buy from them, go anywhere but Growace.com. It won't be cheaper if you value you time and a life with less hassle.

Earl was awesome. I was having phone service issues that kept cutting off my chat and he still provided me with some great information via email to ensure resolution.

Earl, was fantastic help, had my problem fixed very quickly and with the help of a picture knew exactly what to do.
Thank you very much .

I needed assistance with my cart so I clicked the "Chat Now" button, fully expecting to get a message telling me to leave my email and wait. Instead, I was quickly connected with Jennifer, who then spent the better part of an hour assisting me and making sure my order was 100% correct. Thanks for being on point, friendly and professional, Jen; you are one of the main reasons GrowAce is such a great company.

The person that helped me was Freddie. He was quick, helpful, and friendly, and within minutes he had completed my order and sent an invoice to me via email.

Freddie was wonderful and very helpful throughout the entire process. Wonderful customer service

So far my experience with this company has been nothing but stellar. I had a small issue with my initial order, but Earl was quick to find a solution. I'll definitely be shopping here again!