Grundig UK Opiniões 812

TrustScore: 3 em 5

3,1

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Leia as opiniões dos outros

Classificada 1 em 5 estrelas

Never ever buy Grundig ovens, we are on our second one,(the 1st being replaced under warranty) now this piece of crap is doing the same as the 1st, tripping out whole house electrics. Not a cheap ove... Ver mais

Classificada 5 em 5 estrelas

After reporting a noise problem with our new washing m/c, 2 Engineers arrived promptly to investigate. Within minutes they had identified the problem- a reversed filter in the filling hose, so nothin... Ver mais

Classificada 5 em 5 estrelas

The fridge freezer is just perfect, The interior has been skilfully designed to give maximum space. I particularly like the large pull out vegetable and fruit tray. Above that is a large area to st... Ver mais

Classificada 2 em 5 estrelas

I had my 7700 washing machine for 3 years, it was quite noisy and washing never smelled fresh despite cleaning and using different detergent. It then packed in and stopped pumping. It was very difficu... Ver mais

Informações sobre a empresa

Escrito pela empresa

Grundig offers an array of beautifully designed freestanding and built-in home appliances, combining premium quality with innovative technology that also respects the planet.


Informações de contacto

3,1

Aceitável

TrustScore: 3 em 5

812 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Não respondeu a opiniões negativas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

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Classificada 5 em 5 estrelas

Great washing machine at a good price.

Great washing machine at a good price. This washing machine does everything I need (and more). The fast wash programme (38mins for 8kg at 40deg and 1400 spin) is suitable for my laundry. The machine is much quieter than my old one too. All in all a great purchase that matches more expensive machines but at a great price (£320 from Currys).

4 de agosto de 2024
Classificada 1 em 5 estrelas

Breach of Warranty and Poor Customer Service

I purchased a Grundig fridge from Currys for £369, which included a 5-year manufacturer's warranty. Within the warranty period, the fridge ceased functioning. Grundig has confirmed that the fridge is still covered under warranty. Following their inspection, a technician determined that the fridge is beyond repair and must be replaced. Grundig provided me with a replacement (uplift) number and directed me to contact Currys for the replacement.

However, Currys has refused to replace the fridge as instructed by Grundig. Instead, they have offered a mere £65.74 for the faulty appliance. This is not only unacceptable but also a breach of the warranty terms under which the fridge was sold. Currys’ refusal to honor the warranty is unethical and has caused me significant stress and inconvenience.

I contacted Grundig who where not able to help further or even follow this case up with Currys. I am now compelled to seek advice from Citizens Advice and may escalate the matter to the Financial Ombudsman.

9 de agosto de 2024
Opinião espontânea
logótipo da Grundig UK

Resposta da Grundig UK

Dear James

I am very sorry to read you are having issues with your fridge. We would be keen to look into this for you, if you could please email reviews@beko.co.uk with your details.

Kind Regards

C.N

Classificada 5 em 5 estrelas

Very happy with product

Very happy with product
Easy purchase from Currys
Came with warranty after registering on grundig own website
Modern tumble dryer works very well and seems to be economical
Moisture collected and emptied after use or can be plumbed in

30 de julho de 2024
Classificada 2 em 5 estrelas

Wasn't delivered when expected

Wasn't delivered when expected. When eventually delivered Installation not completed due to damage done by Installation personnel to u-bend.

23 de julho de 2024
logótipo da Grundig UK

Resposta da Grundig UK

Dear M Allen

I am very sorry to read you are having issues with your appliance. We would be keen to look into this for you, if you could please email reviews@beko.co.uk with your details.

Kind Regards

C.N

Classificada 4 em 5 estrelas

Minor issues but sorting

There was slight damage to one of the burner rings, but customer services are sorting. It is not obvious from the website that the gas hob needs an electrical supply to light the burners unlike some others that do not.

3 de agosto de 2024
Classificada 3 em 5 estrelas

Registration and Gaurantee Probl. The number required was NOT displayed as it was required to be entered for the Guarantee. ( the dots between the numbers needed to be omitted), Confused Guarantee

Registration for Guarantee was difficult. ( dots between numbers had to be omitted).

Two different Guarantee period given.

18 de julho de 2024
logótipo da Grundig UK

Resposta da Grundig UK

Dear Mr David Gray

Thank you for taking the time to reach out and share your experience with us, first hand customer feedback is imperative to improve our services. I would really like to look into this for you, if you could please email reviews@beko.co.uk with your details. Please accept my apologies for the inconvenience caused.

Kind Regards

C.N

Classificada 3 em 5 estrelas

So far so good-only had the washing…

So far so good-only had the washing machine for under two weeks. It does the job

5 de julho de 2024
logótipo da Grundig UK

Resposta da Grundig UK

Dear Sarah Black

I am very sorry to read you are having issues with your washing machine. We would be keen to look into this for you, if you could please email reviews@beko.co.uk with your details.

Kind Regards

C.N

Classificada 5 em 5 estrelas

After Sales Service

After reporting a noise problem with our new washing m/c, 2 Engineers arrived promptly to investigate. Within minutes they had identified the problem- a reversed filter in the filling hose, so nothing to do with the machine itself. They then ran it to confirm the noise had gone - very thorough. We then discussed it's "green" credentials. Before leaving they offered to reposition the machines I had moved to give them space to work. Examplary!

11 de julho de 2024
Classificada 4 em 5 estrelas

Good customer service

The fridge does everything we want it to, and was reasonably priced.
Customer service was very quick to respond to my query, and actually answered the question, rather than saying 'we'll get back to you in x hours'.
The problem I had was finding the serial number so that I could register for the extended warranty: the information in the manual was useless, the web site was wrong, and that's why I had to ask someone

4 de julho de 2024

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