The Guitar Fabrik Opiniões 

Resposta da The Guitar Fabrik

8/01/2026

Thank you for taking the time to share such a detailed update. We genuinely regret that this experience did not meet your expectations and understand your frustration.

Regarding the initial issue, the split in the neck was acknowledged, and we worked together to find a solution that would allow you to proceed without delay. A partial refund was issued, along with complimentary grain filler, based on your confirmation that you were qualified to carry out the repair yourself. This solution was proposed and agreed upon in good faith to minimise disruption to your build.

Unfortunately, the shipment of the grain filler was delayed in customs, which is regrettable and understandably frustrating. While we monitor and follow up on these cases, customs processing and release timelines are ultimately outside of our direct control. We fully recognise that this delay prevented you from progressing with your repair as planned, and we sincerely apologise for the inconvenience caused.

Regarding UK stock availability, certain materials are stored in limited quantities due to regulations and logistics constraints, which can occasionally impact immediate local dispatch. This is not the experience we aim to provide, and your feedback highlights an area we continue to work on improving.

We are truly sorry that this situation has led to disappointment and a loss of confidence. Our intention has always been to support builders—especially experienced ones—by offering practical solutions, transparent communication, and technical support throughout the process.

Thank you again for your honest feedback. While we regret that this order did not reflect the level of service we strive for, we do appreciate the opportunity to learn from it and improve.

Resposta da The Guitar Fabrik

8/01/2026

Thank you for your review. We did request your order details so we could check both the delivery and previous email exchanges, but unfortunately we did not receive a response. Without this information, we’re unable to provide specific assistance.

General build instructions and guidance are available on our blog, including resources applicable to this model. Once we have your order details, we’d be happy to send the most relevant guide directly.
The recess behind the bridge is a standard feature of this body design and is intentional—it is not a missing part, and any finish difference in that area is normal as it is not visible once the hardware is installed.

Regarding response times, we always aim to reply promptly, but without an order number or contact details, it can be difficult to identify the correct build.

Finally, review invitations are sent automatically to all customers, regardless of their experience. Feedback—positive or critical—helps us improve.

If you wish to continue, please feel free to contact us with your order details so we can assist you properly.

Resposta da The Guitar Fabrik

17/09/2024

Enjoy your guitar bass build and we really look forward to seeing how the bass kit is built! Kind regards,

Resposta da The Guitar Fabrik

8/01/2026

Grazie per aver condiviso la sua esperienza.

Ci dispiace leggere le difficoltà riscontrate e avremmo voluto poterle offrire un supporto più diretto. Purtroppo, non avendo ricevuto riscontro alla nostra richiesta di dettagli dell’ordine tramite Trustpilot, e non trovando alcun ordine associato al nome indicato nei nostri sistemi, non ci è stato possibile verificare il caso né intervenire in modo concreto.

Per quanto riguarda le sue osservazioni: la qualità dei legni è uno dei punti centrali dei nostri kit, così come l’elettronica di base, pensata come una piattaforma solida per eventuali upgrades. Alcuni componenti, come le meccaniche o il pickguard, possono richiedere piccoli aggiustamenti durante l’assemblaggio, come avviene comunemente nei kit DIY.

Siamo sinceramente dispiaciuti che il rapport qualité/prix non abbia soddisfatto le sue aspettative. Quando viene segnalato un problema reale, lo prendiamo sempre seriamente e lavoriamo per trovare una soluzione con il cliente.

Rimaniamo comunque a disposizione: se desidera riprendere contatto fornendoci i dettagli dell’ordine, saremo lieti di verificare la situazione e assisterla nel miglior modo possibile.

Resposta da The Guitar Fabrik

17/09/2024

Thank you for your time take on the review. Please do not hesitate to let us know how it goes with the build, and if there is anything else needed from us!

Resposta da The Guitar Fabrik

17/09/2024

Thank you so much for your great feedback and we are very pleased to hear that you had an excellent experience with our product and service. We look forward to hearing from your progress of the guitar build and the result! Kind regards,

Resposta da The Guitar Fabrik

17/09/2024

Thank you for your great review and if you have any further questions, please do let us know!

Resposta da The Guitar Fabrik

17/09/2024

Thank you for your great feedback, and please do keep us updated with the progress of your guitar build!

Resposta da The Guitar Fabrik

17/09/2024

Merci pour votre avis tres positif. N'hesitez pas a nous contacter si vous avez encore des questions! A tres bientot !

Resposta da The Guitar Fabrik

5/08/2024

Merci pour votre excellent avis sur nos produits et notre service, a bientot !

Resposta da The Guitar Fabrik

5/08/2024

Thank you for your positive feedback on your experience with us. If you need any further assistance, please do not hesitate. And we hope you enjoy the build!

Resposta da The Guitar Fabrik

5/08/2024

Thank you so much for your positive review! We’re happy to hear that you had a great experience with our Clear Gloss Nitro Spray and that you’re satisfied with the finish. If you need any further assistance or have any more feedback, feel free to reach out. We look forward to serving you again!