Halal Fine Foods Opiniões 

Resposta da Halal Fine Foods

18/06/2026

We are sorry to hear that you remain dissatisfied with your recent order.

As a business that has been supplying fresh meat and food products for over 40 years, we take complaints regarding product quality extremely seriously. Whenever concerns are raised, we review the matter thoroughly rather than making assumptions.

In this case, we conducted a full investigation, reviewing our quality control records, packing procedures, dispatch records, and the courier tracking history. Our findings showed that the order was prepared fresh to order, quality checked, packed, and dispatched on 15/06/2026 via APC's next-day delivery network, exactly as intended.

The courier records show that the parcel was originally scheduled for delivery the following day. However, the delivery date was subsequently rearranged at 21:17, resulting in the parcel remaining within the courier network for an additional day before delivery.
This detail is important because the products ordered were fresh, perishable meat products. Unlike non-perishable goods, fresh meat is highly dependent on maintaining the intended delivery timeline. Our insulated packaging, thermal liners, and ice packs are specifically designed to maintain temperature throughout the planned next-day delivery journey. They are not intended to preserve fresh products indefinitely if the delivery schedule is changed and transit time is extended.
We would like to make clear that we are not criticising the customer's decision to rearrange the delivery. We fully understand that customers may have work, family, or other commitments that prevent them from being available. However, when ordering perishable products online, changes to the original delivery schedule inevitably increase the risk of product deterioration, particularly during warmer weather conditions.

It is also important to note that APC provides alternative delivery options, including delivery to a neighbour or a designated safe place, should a customer not be available on the scheduled delivery date.

The previous order referenced in the review was also investigated at the time and involved entirely different circumstances. Our records show that the parcel had been left outside the property in direct sunlight for an extended period after delivery. Following that investigation, a goodwill refund was agreed and accepted.

As part of our checkout process, all customers are required to review and accept our Terms & Conditions before placing an order. These specifically explain the importance of accepting delivery of perishable goods on the scheduled delivery date and outline the risks associated with delivery delays or rearrangements.

After reviewing all available evidence, we found no indication that the products were spoiled at the point of dispatch. We remain satisfied that the order was prepared correctly, quality checked correctly, packed correctly, and dispatched correctly. The only material factor identified during our investigation was the extension of the parcel's transit time following the delivery rearrangement.

We appreciate all feedback and always endeavour to investigate concerns fairly and transparently. Whilst we respect the customer's right to their opinion, we believe it is important that readers understand the full circumstances surrounding the complaint.
– Halal Fine Foods Customer Support

Resposta da Halal Fine Foods

18/06/2026

Thank you for your fantastic feedback. We really appreciate you taking the time out to leave a review and look forward to serving you again soon.

Resposta da Halal Fine Foods

18/06/2026

Thank you for your review. We're pleased to hear the red habaneros arrived fresh and that they met your expectations for quality. We understand delivery costs can be frustrating at times, but we're glad the freshness and condition of the product made it worthwhile. Thank you for your support and we hope to serve you again soon.

Resposta da Halal Fine Foods

18/06/2026

Thank you for your kind words. We're delighted to know you enjoyed the quality of our HMC-certified meat and that your experience met expectations. Customer trust is incredibly important to us, and we're grateful you chose Halal Fine Foods. We look forward to serving you again in the future.

Resposta da Halal Fine Foods

18/06/2026

Thank you for taking the time to share your experience. We're pleased to hear your delivery arrived as expected and that you were happy with the quality of your order. Your support means a great deal to us, and we look forward to welcoming you back again.

Resposta da Halal Fine Foods

18/06/2026

Thank you for your review. We're delighted to hear you were pleased with the freshness of your order. Providing fresh, high-quality products is our priority, and we appreciate your support. We look forward to serving you again soon.