Poor customer care. Lack of communication/acknowledgement of order. Shambles taking payment. Two weeks later DPD are still expecting parcel. So am I!
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Leia as opiniões dos outros
We have used Halo test results on two occasions now. Both times the results come through quickly and the process was smooth. We suspect that one of our results that came back was a false positive -... Ver mais
A empresa respondeu
Complete debarcle. Paid expensive hotel in Kings Cross on the guarantee of results next day at 6am. Hotel and Halo lost out tests. No one compensation the +300quid we spent. Halo couldnt get us anoth... Ver mais
A empresa respondeu
Had an issue on the App where I wasn't able to submit my test. I didn't realise until I had left the testing site. This was significant because it meant Halo were unable to match my sample to my detai... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
HALO - the world's most effective screening solution for infectious diseases including COVID-19
Informações de contacto
I-HUB, Imperial College White City Campus, 84 Wood Lane, W12 0BZ, London, Reino Unido
- 0330 390 4586
- info@haloverify.com
- haloverify.com
3,2
Aceitável
2 mil opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Não respondeu a opiniões negativas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
So Easy
Really great process at the Sofitel Hotel at LHR. We got off the international flight and did the test, then hopped back into the airport for the MAN shuttle. Easy as..
28 de fevereiro de 2022
Resposta da Halo Verify
Hello Robert,
Thank you for your wonderful review. We are so glad you found the process at the Sofitel at Heathrow T5 so great, and that it worked so seamlessly and efficient for you. We hope to be of hep to you again soon.
Kindest Regards,
Halo team.
Good chat interaction
Good chat interaction, allayed my concerns somewhat
28 de fevereiro de 2022
Opinião espontânea
Resposta da Halo Verify
Hello Timothy,
Thank you for your review. We are so pleased you had good chat interaction with the team, and that you found the service so helpful. We hope to be of help to you again soon.
Kindest Regards,
Halo team.
I keep using halo due to how lovely and…
I keep using halo due to how lovely and helpful all of the staff at halo are, in particular Amy. She has helped me so many times, she is always so friendly and solves any problem immediately.
28 de fevereiro de 2022
Opinião espontânea
Resposta da Halo Verify
Good afternoon Mimi,
Thank you so much for leaving a wonderful review of our services.
We are so grateful for your feedback regarding the helpful customer service you received from our team and in particular Aimee, and we will make sure we pass on your kind feedback.
Once again, thank you for continuing to use Halo and we look forward to working with you again.
Kindest regards,
Halo Team
Thanks for all of your efforts Halo team
28 de fevereiro de 2022
Resposta da Halo Verify
Hello Husain,
Thank you for taking the time to leave a 5* review for us. We are so glad you were happy with the Halo team's efforts, and we hope to be of help to you again soon.
Thank you.
Kindest Regards,
Halo team.
Resposta da Halo Verify
Hello Maria,
Thank you so much for leaving us this positive review, we are so glad your experience with us was a successful one, and that you found our service to be excellent.
Your feedback is very important to us, and I will pass these kind words on, please contact us if you require anything further at all.
Best wishes,
The Halo Team
It has been seamless and smooth so far..
25 de fevereiro de 2022
Resposta da Halo Verify
Hello Arpita,
Thank you so much for leaving us this wonderful review. We are so glad you have found the process so seamless and smooth so far.
We hope to be able to assist you again in future.
Kind Regards,
The Halo Team
Some of the prompts are misleading
Some of the prompts are misleading. It took several attempts to upload everything correctly. I was held up because there was two of us travelling but I didn’t have their details so couldn’t complete the VeriFLY
24 de fevereiro de 2022
Resposta da Halo Verify
Hello Martin,
We are disappointed to hear you did not find the process as easy as we would have hoped for on this occasion. We appreciate our customers feedback and do take this on board when applicable.
As you appear to be one of our business clients, we do ask that you speak to a member of your Ops team should you have any questions, and we also have a team based on site to assist you wherever needed.
Instructions are laid out on the website/App in such a way that everything is covered so you will be sure not to miss anything out. We also have clear instructions on the App, at our testing site all over the walls, and in the instruction booklet in the kits, not to mention our friendly staff on site who are on hand to assist if needed.
We thank you for your feedback and look forward to welcoming you again soon.
Regards,
Halo team.
Excellent service
Excellent service. I had the results in only 2 hours. Very easy to follow instructions.
24 de fevereiro de 2022
Resposta da Halo Verify
Good Afternoon,
First of all thank you for taking the time out your day to write this 5 star review, your feedback means everything to us.
Have a lovely day,
Kind Regards
The Halo Team
Exceptional Service
The service I just received from the Halo team and particularly Christine who was my telephone contact was exceptional and well above the call of duty.
On 20th Feb I had a PCR test at the T5 Halo facility on arrival at Heathrow this was to facilitate my departure on 22nd back to my home in Dubai.
I was only in the UK for a short period for my fathers funeral.
I messed up the test on the Halo App by failing to register the bar codes that I scanned from my test kit.
I my confused and sad state I looked on my App and saw a negative PCR result and failed to realise the date was from a December test I had previously taken.
So when I arrived at my flight check in desk the certificate was rejected.
I rang Halo and Christine was super helpful and enormously compassionate and along with her team was able to recover my test results and send me an immediate email and post the negative result in my App.
I was therefore able to check in and board my flight to Dubai and be reunited with my family who had flown from London and Australia for our first collective gathering for nearly three years due to Covid restrictions.
I am so grateful to Christine and the whole Halo support team for doing such an amazing job in getting my test results to me in time for my flight.
I will have no hesitation in recommending the Halo testing facility to all my long term Dubai expatriate friends when they next travel to London
PHIL ELLERBY
00971 50 6242750
23 de fevereiro de 2022
Resposta da Halo Verify
Good Afternoon Phil,
Thank you so much for leaving us this positive review, we are glad your experience with us was a successful one.
Your feedback is very important to us, and I will pass these kind words on, please contact us if you require anything further at all.
Have a lovely day, best wishes
The Halo Team
Resposta da Halo Verify
Thank you very much for this 5-star review!
Please contact us if you require any further testing in the future, we are here to help.
Kind Regards,
The Halo Team
Resposta da Halo Verify
Good Afternoon,
First of all thank you for taking the time out your day to write this 5 star review, your feedback means everything to us.
Have a lovely day,
Kind Regards
The Halo Team
Very easy
Very easy. Though I didn't initially receive an email with the test number I needed, I emailed their support and got a response quickly.
23 de fevereiro de 2022
Resposta da Halo Verify
Thank you very much for this 5-star review!
Please contact us if you require any further testing in the future, we are here to help.
Kind Regards,
The Halo Team
Resposta da Halo Verify
Thank you very much for this 5-star review!
Please contact us if you require any further testing in the future, we are here to help.
Kind Regards,
The Halo Team
And then the spam starts……
And then the spam starts……
In response to Halo’s response, obviously your definition of unsolicited email differs from mine. I don’t want to contact you with regard to being removed from mailing lists, just don’t include me in the first place.
23 de fevereiro de 2022
Resposta da Halo Verify
Hello Timothy,
We only send review links to customers once who have ordered with us (which you have) and do not spam anyone with messages. If you wish to be removed from our mailing list please follow the steps to have your information removed by emailing us at info@haloverify.com and we will sort this out for you.
Thank you.
Halo team.
Resposta da Halo Verify
Good Afternoon,
First of all thank you for taking the time out your day to write this 5 star review, your feedback means everything to us.
Have a lovely day,
Kind Regards
The Halo Team
Efficient and East
Halo has a straightforward process, easy instructions, staff were also quite helpful and understanding. overall very efficient.
23 de fevereiro de 2022
Resposta da Halo Verify
Thank you very much for this 5-star review!
Please contact us if you require any further testing in the future, we are here to help.
Kind Regards,
The Halo Team
The process is slow and assistance at…
The process is slow and assistance at terminal 5 was poor. Test results were delayed too
22 de fevereiro de 2022
Resposta da Halo Verify
Hello Prad,
We are disappointed to hear that you were not satisfied with your experience on this occasion. We would like to hear more about your experience and why you found the service to be poor on this occasion.
We appreciate it was very busy in December with lots of people travelling and many flights delayed which contributed to long queues at times, but we were fully staffed and tried to control this as much as possible, while trying to keep our customers safe.
We can see on our system that you received your results within the same day that you took your test, so this meant that you would not have had to self isolate for any longer then one day and that you had your results by that evening.
We are available if you wish to discuss this any further.
Thank you.
Halo team.
Super quick and easy to do
Super quick and easy to do. Results came in around 8 hours which was very quick
22 de fevereiro de 2022
Resposta da Halo Verify
Thank you very much for this 5-star review!
Please contact us if you require any further testing in the future, we are here to help.
Kind Regards,
The Halo Team
Good service but staff didn’t mention…
Good service but staff didn’t mention that we couldn’t do two tests using the same email address as the results both came out with the same name, so couldn’t check in and had to sprint back to Sofitel and get them to change the name on one certificate.
22 de fevereiro de 2022
Resposta da Halo Verify
Hello Anthony,
We are disappointed to hear you were not completely satisfied with the service on this occasion. It does state this on our website in the instruction section, and also on the App, that separate emails must be used for accounts, so that when we are passing our information onto the government and DHSC, it is done properly and efficiently.
You can add people onto accounts i.e. young children if need be, but generally we prefer you have your own account and use your own individual email address to do this so your results are sent directly to you.
We hope this has cleared things up for you.
Thank you.
Halo team.
Using verify made my trip so much…
Using verify made my trip so much easier everything in one place letting me know when to get my PCR test and check everything about my flight check my flight letting me know that everything is ok. Because of then I spent five minutes at checking. thank you verify
22 de fevereiro de 2022
Resposta da Halo Verify
Good Afternoon,
First of all thank you for taking the time out your day to write this 5 star review, your feedback means everything to us.
Have a lovely day,
Kind Regards
The Halo Team
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