Poor customer care. Lack of communication/acknowledgement of order. Shambles taking payment. Two weeks later DPD are still expecting parcel. So am I!
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Leia as opiniões dos outros
We have used Halo test results on two occasions now. Both times the results come through quickly and the process was smooth. We suspect that one of our results that came back was a false positive -... Ver mais
A empresa respondeu
Complete debarcle. Paid expensive hotel in Kings Cross on the guarantee of results next day at 6am. Hotel and Halo lost out tests. No one compensation the +300quid we spent. Halo couldnt get us anoth... Ver mais
A empresa respondeu
Had an issue on the App where I wasn't able to submit my test. I didn't realise until I had left the testing site. This was significant because it meant Halo were unable to match my sample to my detai... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
HALO - the world's most effective screening solution for infectious diseases including COVID-19
Informações de contacto
I-HUB, Imperial College White City Campus, 84 Wood Lane, W12 0BZ, London, Reino Unido
- 0330 390 4586
- info@haloverify.com
- haloverify.com
3,2
Aceitável
2 mil opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Não respondeu a opiniões negativas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Abi is excellent.
28 de fevereiro de 2022
Resposta da Halo Verify
Hello Jonathan,
Thank you for taking the time to leave a 5* review for us. We are so glad you were happy with the service you received, and will make sure your kind feedback is passed on.
Thank you.
Kindest Regards,
Halo team.
Resposta da Halo Verify
Hello Toby,
We are so pleased you had a fast, convenient and efficient service from our wonderful team at the Sofitel T5. Thank you for your review, and we hope to be of help to you again soon.
Kindest Regards,
Halo team.
Very quick and efficient service.
28 de fevereiro de 2022
Resposta da Halo Verify
Hello Ijeoma,
Thank you for taking the time to leave a 5* review for us. We are so glad you were happy with the quick and efficient service you received, and we hope to be of help to you again soon.
Thank you.
Kindest Regards,
Halo team.
PCR test made easy
Of all the test centres we used during our stay Halo was the most profesional and helpful. It has easy access, great professionals and fast results.
28 de fevereiro de 2022
Resposta da Halo Verify
Hello Maria,
Thank you for taking the time to leave a 5* review for us. We are so glad you were happy with the accessible, professional and helpful service you received, and that you got your results back so fast. We hope to be of help to you again soon.
Thank you.
Kindest Regards,
Halo team.
Resposta da Halo Verify
Hello there,
Thank you for taking the time to leave a 5* review for us. We are so glad you were happy with the simple and easy to use service, and we hope to be of help to you again soon.
Thank you.
Kindest Regards,
Halo team.
It was very much a self service affair…
It was very much a self service affair but results were extremely fast "Same day"
28 de fevereiro de 2022
Resposta da Halo Verify
Hello there,
Thank you for your review, and for taking the time to provide us with some feedback. Our testing is self service yes, with the site and App walking you through each step so you can complete the test without the need for someone to need to help. For any customers at Heathrow T5, we do have staff on site to assist with the process if need be, as well as posters within our testing booths.
We are glad you received your results quickly.
Kind Regards,
Halo team.
Quick, Easy & Straightforward!
I used this service when I returned from travelling. I was very stressed due to the U.K. government changing the rules whilst I was away and I didn’t know what to do on my return. Halo alleviated a lot of that stress by being really helpful and easy to book! I thought the test process was great (much better than the horrible ones I have had previously with throat and nose swabs). The app was excellent too and really straightforward to use. 100% recommend.
28 de fevereiro de 2022
Resposta da Halo Verify
Hi Helanna,
Thank you for taking the time out to leave your feedback, we really appreciate it and are so glad you had a stress free experience, and got the help and assistance that you needed.
We hope to be of help to you again soon.
Kindest regards,
Halo Team
Be warned
Be warned
The rapid antigen test advertised by this company does not comply with Barbados demands. Having booked and paid for his I find they do not ether advertise the differences between countries or…give refunds for mistakes made,
Shame on them .
28 de fevereiro de 2022
Opinião espontânea
Resposta da Halo Verify
Hello Amanda,
We are disappointed to hear that you are dissatisfied with the service, however it is down to the customer to check the guidelines for the country they are travelling to prior to purchasing a test. As guidelines are changing so frequently for each destination, it is impossible for us to keep on top of this at all times, therefore it is the customers responsibility to check prior to purchasing.
We try to put as much information as possible on the website, and if someone has any queries they can contact our call centre who would be happy to look into individual cases and advise where possible.
We hope this helps and hope that you have better experiences going forward.
Kind Regards,
Hal team.
Communication was clear and accurate
Communication was clear and accurate. Especially during a challenging time (travel and Covid), it was nice to have good instructions, online information and a number to call (a person to speak to) as a last resort. Well done Halo Verify.
28 de fevereiro de 2022
Resposta da Halo Verify
Good afternoon Steve,
Thank you for taking the time out to leave your feedback, we really appreciate it and are so glad you had a stress free experience, and got the help and assistance that you needed.
We look forward to assisting you again in the future.
Kind regards
Halo team
Brilliant
Always friendly, informative. Create relaxed environment, plenty of staff available to help and results received quickly as promised. Never an issue. Thank you.
28 de fevereiro de 2022
Resposta da Halo Verify
Hello Sarah,
Thank you for taking the time to leave a 5* review for us. We are so glad you were happy with the friendly and informative staff here at Halo, and that you always receive your results back so quickly without any issues.
We hope to be of help to you again soon.
Thank you.
Kindest Regards,
Halo team.
Very helpful and kind personal.
28 de fevereiro de 2022
Resposta da Halo Verify
Hello Thorsten,
Thank you for taking the time to leave a 5* review for us. We are so glad you were happy with the helpful and kind service you received, and we hope to be of help to you again soon.
Thank you.
Kindest Regards,
Halo team.
Stressful experience
Honestly it was one of the most stressful parts of my trip to UK at height of omicron the T5 process was understaffed and badly managed and with 2 small kids and we’d just got off a 13hr flight it was not an experience I’d repeat and wish I’d just booked an ART I was trying to avoid stress for kids having to have another test but spitting into tube / envelop x 3 with no help was not idea! Maybe there could be a fast track pay extra zone at peak times or for families with kids
28 de fevereiro de 2022
Resposta da Halo Verify
Hello Carla,
We are disappointed to hear your experience was not what we would have hoped for on this occasion, and can completely appreciate how stressful travel is at the moment, especially with young children and families. Unfortunately there were times over the Christmas period, where we were busier than usual, due to last min changes in government regulations, travel already heightened in December, and the new variant etc. We staffed up as much as possible and had a separate testing location for families so there was more space but as you can appreciate, we did experience some days in which saw flights delayed which at times caused longer queues than usual and staff busier than normal. We tried to control this as much as possible but appreciate your patience as it appears you visited on one of these particular days.
We have tried to contact you to discuss further but have been unsuccessful in reaching you. Should you wish to discuss this any further please do not hesitate to get in touch on 0330 390 4586 Mon-Fri between 8am-8pm, or weekends between 8am-4.30pm.
Thank you.
Halo team.
Very fast experience and results
28 de fevereiro de 2022
Resposta da Halo Verify
Hello Abeer,
Thank you for taking the time to leave a 5* review for us. We are so glad you were happy with the quick and efficient service you received, and that you got your results back so fast. We hope to be of help to you again soon.
Thank you.
Kindest Regards,
Halo team.
Overpriced and unreliable
28 de fevereiro de 2022
Resposta da Halo Verify
Hello Timothy,
We are disappointed to hear your experience was not what we would have hoped for on this occasion. We would like to speak with you to see if we could find out a bit more information on what may have happened here, as from our end it looks like everything was ok.
We have tried to contact you but have not been successful, so if you could get in touch with the team on 0330 390 4586 Mon-Fri between 8am-8pm, or weekends between 8am-4.30pm with all of your details, someone will be able to assist you with this straight away, and see what we can do to help.
Thank you.
Kind Regards,
Halo team.
Excellent on time service at all times.
28 de fevereiro de 2022
Resposta da Halo Verify
Hello Russell,
Thank you so much for leaving such a positive review of our efficient services. We are so grateful for your feedback, and we hope to be of help to you again soon.
Kind regards from everyone at Halo
Very well managed
Very well managed. Didn't have to Queue up. was given the self test with instructions and it worked perfectly.
thank you
28 de fevereiro de 2022
Resposta da Halo Verify
Hello Rajanee,
We are pleased to hear you found the process at the Sofitel T5 so seamless and fast, and that the instructions were clear and everything worked perfectly for you. What could we have done to make it 5*'s?
We hope to be of help to you again soon.
Kindest Regards,
Halo team.
Staff very efficientt
Staff very efficient. Location was not well signposted hence the lower grading. The actual test and support were very good.
28 de fevereiro de 2022
Resposta da Halo Verify
Hello there,
Thank you for your review, we are so pleased that you found the staff efficient, and that the testing process and staff support worked so well for you.
We do try to ensue the site is well signposted, and have signs near the lifts and all entrances to the testing booths to make sure people know where they need to go, but we will certainly take your feedback on board.
Thank you and we hope to b of help to you again soon.
Kindest Regards,
Halo team.
Happy with it
28 de fevereiro de 2022
Resposta da Halo Verify
Hi Marly,
Thank you for your 5 star review, hope to see you again soon!
Kind Regards,
The Halo Team
Amazing assistance and flexibility…
Amazing assistance and flexibility provided by Abigail.
28 de fevereiro de 2022
Resposta da Halo Verify
Hello Sally,
Thank you for taking the time to leave a 5* review for us. We are so glad you were happy with the amazing assistance and flexibility you received from our staff, and we will ensure your kind feedback is passed on.
We hope to be of help to you again soon.
Thank you.
Kindest Regards,
Halo team.
Resposta da Halo Verify
Hello Charles,
We are disappointed to hear you have not had a good experience with us on this occasion. Being within the team of one of our clients, we ask that you contact us directly or discuss with your duty manager, if there is anything you are unhappy with so we can try to sort it out out for you. We are unsure of what you mean exactly by your review, so if you could elaborate further so we can look into it it would be very much appreciated.
Thank you.
Halo team.
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