Apartment: Allegro Lido Di Camaiore I highly recommend this apartment and service from HappyRentals and special thanks to our host - Gianluca. We had a pleasure to stay there for 8 days and everythin... Ver mais
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Positiv: - sehr guter Kontakt mit unserem Vermittler Gianluca (Hat sich direkt um alles gekümmert, selbst am Wochenende und Feiertag) - schönes geräumiges Haus mit Terrasse und Parkplätz... Ver mais
A empresa respondeu
Abbiamo soggiornato 4 notti in 5 persone a "Casa Piero" Torre del lago (LU). Appartamento molto carino e tranquillo, al piano terra, ingresso indipendente con spazio esterno privato. Ottimo wi-fi e... Ver mais
A empresa respondeu
Grossi problemi di pulizia a Riva del Garda ospitati nell'appartamento Bon'ora Mancava sia una pulizia di inizio stagione che quella dopo il cambio. Prospettato un rimborso per la mancata pulizia che... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Happy.Rentals provides professional holiday rental and property management services across Switzerland, Italy, France, Spain, Slovenia, Croatia, Greece, Malta, Montenegro, Hungary, Albania, Andorra and Sweden. We are an international company based in Lugano, with a dedicated team of professionals who take care of everything for both guests and homeowners, providing assistance from booking to departure and excellent management services. Established in 2008 in the famous Lake Como area, we now have more than 45 local offices. We proudly offer a wide range of holiday homes for every budget, taste, and type of vacation: cosy mountain chalets, modern city studios, breathtaking luxury villas, and serene countryside retreats. We aim to constantly develop and deliver our positive, professional service to new holiday locations!
Informações de contacto
6900, Lugano, Suíça
- +41 (0)43 5005983
- enquiries@happy.rentals
- happy.rentals
4,2
Bom
663 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Man braucht ein Auto.
Die zuständige Verwalterin Anna Maria ist sensationell🎉
Hilfsbereit, ideenreich, zuverlässig und pünktlich.wir waren 9 Wochen dort, Januar bis März, bis auf das schlechte Wetter waren wir sehr zufrieden.
Wir freuen uns aufs nächste Jahr und wünschen allen einen erfolgreichen Sommer
11 de março de 2026
Opinião espontânea
Resposta da Happy.Rentals
Liebe Frau Scacchi,
Vielen Dank für Ihre tolle Bewertung und die freundlichen Worte!
Es freut uns sehr zu hören, dass Sie sich während Ihres 9-wöchigen Aufenthalts bei uns wohlgefühlt haben. Ein ganz besonderes Dankeschön auch für Ihr großes Lob an Anna Maria! Wir geben Ihre netten Worte sehr gerne an sie weiter.
Vielen Dank auch für den Hinweis bezüglich der Mobilität – das ist sicherlich hilfreich für zukünftige Gäste.
Schade, dass das Wetter nicht ganz mitgespielt hat, aber umso mehr freut es uns, dass Sie dennoch eine schöne Zeit hatten. Wir freuen uns schon jetzt darauf, Sie im nächsten Jahr wieder bei uns begrüßen zu dürfen!
Wir wünschen Ihnen ebenfalls einen erfolgreichen und sonnigen Sommer.
Freundliche Grüsse
Happy Rentals Team
Conscientious, helpful and responsive. A good company.
HR were extremely helpful, responsive and flexible. The apartment was very good and central and I feel confident the few small bits of feedback we've given about Apartment Beau Soleil, which were minor anyway, will be acted on. I'd certainly recommend them to deal with as a company. Thank you.
13 de março de 2026
Opinião espontânea
Resposta da Happy.Rentals
Dear Guy,
Thank you so much for your kind words and thoughtful feedback.
We truly appreciate your comments and will certainly take your feedback on board as we continue to improve our apartments and services. It’s great to know that the location and overall experience met your expectations.
Thank you again for your recommendation,it means a lot to us. We hope to welcome you back again in the future!
Warm regards,
Happy Rentals Team
Poor customer service
Enquired about a large four bedroom villa in Spain for 5 people, two week stay. The villa had a pool.
Was told that only one normal size towel was available per person for the whole two weeks. If I wanted them to be changed I would have to pay.
So if you got out of the pool, you would have to walk dripping wet into the villa before you shower and wash your hair (with your one towel).
Avoid this company. Seem to use anything they can to get more money from you. No customer service.
12 de março de 2026
Opinião espontânea
Resposta da Happy.Rentals
Dear Elizabeth/Diane,
Thank you for your feedback.
We are sorry that there was confusion during your enquiry. After reviewing the Airbnb conversation, we can see that our colleague informed you that two bath towels per guest are included. Unfortunately, the message did not mention that each guest also receives a separate pool towel, which is part of our standard provision. We apologise for that omission.
To clarify, our properties in Spain normally provide two bath towels and one pool towel per guest. Additional towel changes during the stay can be arranged for an extra fee, which is standard practice for many self-catering holiday rentals.
As this was an enquiry rather than a confirmed booking, we regret that the misunderstanding led to such a negative impression. We always aim to provide clear and accurate information and appreciate the opportunity to clarify this here.
Kind regards,
Happy Rentals Team
Location, location, location
Great information to access accommodation.
Accurate description.
Great flat for 3-4 people
1 de março de 2026
Opinião espontânea
Resposta da Happy.Rentals
Dear Joanne,
Thank you for your lovely review!
We’re delighted to hear that you enjoyed the apartment in Sauze d’Oulx and that the location worked so well for your stay. It’s also great to know that the access information was clear and that the apartment matched the description.
We’re glad the flat suited your group comfortably, and we hope to welcome you back again in the future.
Kind regards,
Happy Rentals Team
The apartment had all that we needed…
The apartment had all that we needed and is very close to the Clotes lift.
The booking procedure is straight forward followed by useful information regarding the property and key collection.
The only thing that I would change is to change the given route from Oulx to the property to avoid driving through the center of town(limited access zone)as it is not necessary or quicker.
Besides that we had a great time
2 de março de 2026
Opinião espontânea
Resposta da Happy.Rentals
Dear Tony,
Thank you for your kind review. We’re very happy to hear that the apartment had everything you needed and that you enjoyed the convenient location close to the Clotes lift. It’s also great to know that you found the booking process smooth and the information provided helpful.
Thank you as well for the suggestion regarding the route from Oulx. We appreciate the feedback and will review the directions we send to future guests to make them clearer.
We’re glad you had a great stay and hope to welcome you back again soon!
Kind regards,
Happy Rentals Team
Per chi affitta casa, occhio! Non fidatevi
Occhio perché propongono contratti in cui ti danno un tot (fisso, bassissimo) a giorno di affitto casa, poi si tengono il resto dei proventi e tentano di spingere case a prezzi altissimi. Non sanno fare adaptive positioning dell’asset. E non han saputo fare marketing nè buona comunicazione nel mio caso: hanno sbagliato tutti gli annunci dei miei appartamenti per cui in mappa non comparivano nonostante io, ingegnere digitale, dicessi loro come si faceva. Sarannno anche multinazionale, ma sono alle prime armi. Inoltre i contatti coi leader svizzeri è complicato. Speravo fossero precisi, ma si sono rivelati un flop. Poco trasparenti, io li ho trovati pessimi e qui in zona tutti mi dicono lo stesso.
6 de março de 2025
Opinião espontânea
Resposta da Happy.Rentals
Gentile Elisa,
ci dispiace leggere nuovamente il suo commento.
Desideriamo però chiarire che il nostro rapporto di collaborazione si è concluso alla fine del 2024, e da allora non gestiamo più i suoi appartamenti. Questa è inoltre la terza recensione pubblicata su questa piattaforma riguardo alla stessa esperienza.
Per correttezza verso chi legge, precisiamo che il modello contrattuale da lei citato è stato condiviso e accettato prima dell’avvio della collaborazione, come avviene normalmente in questo tipo di servizi.
In ogni caso, prendiamo sempre seriamente i feedback. Proprio per questo ho provato a contattarla telefonicamente oggi per parlarne direttamente, ma senza riuscire a raggiungerla. Riproverò più tardi perché preferiamo sempre affrontare eventuali incomprensioni in modo diretto e costruttivo.
Rimaniamo disponibili al confronto.
Cordiali saluti,
Happy Rentals Team
Happy rentals chamonix is extremely…
Happy rentals chamonix is extremely variable one apartment was lovely the other was dirty, mouldy and completely disparate from pictures provided. The ground team were useless and they refunded 100 euros when we refused to stay in the property and moved elsewhere due to concerns re safe habitation. They offered no help and no solutions. Awful company.
23 de fevereiro de 2026
Opinião espontânea
Resposta da Happy.Rentals
Dear Tee,
Thank you for your feedback. We are sorry to read that your experience with one of the apartments did not meet your expectations.
As you mentioned, your group booked two different apartments in the Résidence Le Cristal; Mont Blanc 5 and Mont Blanc 8, which are individually owned properties with different layouts, finishes and price levels. Mont Blanc 8, which was the higher-category apartment, is indeed larger and more recently renovated, while Mont Blanc 5 is a more basic unit.
That said, we take your comments about Mont Blanc 5 seriously. Our local team inspected the issue and, as discussed during your stay, we provided a refund for the inconvenience.
We also want to clarify that our team did respond on site and processed the refund once the issue was verified. Nevertheless, we are sorry that you felt unsupported, as this is certainly not the experience we aim to provide our guests.
Your feedback has been shared with the property owner so that improvements can be made.
We are glad that you enjoyed Mont Blanc 8, and we hope we may have the opportunity to welcome you again in one of our renovated apartments in the future.
Kind regards,
Happy Rentals Team
Tutto perfetto
Tutto perfetto! La casa è impeccabile, gli spazi sono ottimizzati e l'arredo è nuovo, funzionale e di gusto. La posizione è perfetta, con vista sulle montagne e a pochi passi dagli impianti (a mio giudizio meglio del Sestriere). Consigliatissimo. Io e la mia famiglia torneremo sicuramente.
13 de fevereiro de 2026
Opinião espontânea
Resposta da Happy.Rentals
Gentile Giorgio,
Grazie mille per le bellissime parole! Siamo davvero felici che abbiate apprezzato la casa, gli spazi e l’arredo, e che la posizione vi abbia permesso di godervi al meglio la vista e la vicinanza agli impianti. È stato un piacere ospitare voi e la vostra famiglia. Sarete sempre i benvenuti: vi aspettiamo presto per un’altra vacanza in montagna!
Un caro saluto,
Happy Rentals Team
Happy Rentals Chamonix France was a…
Happy Rentals Chamonix France was a Very unaccommodating Property Management company. We were traveling 14 hours to get to France and our flight landed early. There was no way we could convince Happy Rentals to allow us to checkin early. Also had to go to a place a mile away to pickup the key which cost us an extra $40 US since we hired a driver. :(
11 de fevereiro de 2026
Opinião espontânea
Resposta da Happy.Rentals
Dear Monica,
Thank you for your feedback.
We’re sorry to hear that your arrival felt stressful after such a long journey. Winter season in Chamonix is an exceptionally busy period, and as clearly stated in the booking details, check-in begins at 4PM. During peak season, apartments are often occupied the night before (as was yours), and our housekeeping team requires the full turnaround time to prepare the property to the proper standard for incoming guests. For this reason, early check-in unfortunately cannot be guaranteed.
Regarding key collection, our office location (approximately 1 km from the apartment) is also clearly indicated prior to booking and in the arrival instructions. Many guests choose to walk or take a short taxi ride, depending on their luggage. We understand this may have been inconvenient with a private driver, but the key collection point is part of our standard and transparent check-in process.
We truly aim to provide clear information in advance so guests can plan their arrival accordingly, especially during the busy winter season in central Chamonix.
We do hope you still enjoyed your stay and your time in the French Alps.
Kind regards,
Happy Rentals Team
Cozy and warm
The apartment was just right for our family of two adults and two kids. It was warm and cozy and it was really nice to go back at it after a snowy cold skiing day. The instructions were very clear. We found the place and the key very easy and we checked in withing 10 minutes from our arrival. The ideal stop for the transfer from Torino airport is on the parking lot in front of the church. The experience would has been even better if there was small dishwasher.
7 de fevereiro de 2026
Opinião espontânea
Resposta da Happy.Rentals
Dear Guest,
Thank you very much for your lovely review. We are delighted to hear that the apartment was a perfect fit for your family and that you found it warm and cozy after your ski days, there’s nothing better than coming back to a comfortable space after a cold, snowy day on the slopes.
We’re also pleased that you found the instructions clear and that the check-in process was smooth and quick. It’s great to know the transfer stop location worked well for you too — that detail will certainly be helpful for future guests.
Thank you as well for your constructive suggestion regarding a small dishwasher. We truly appreciate this kind of feedback, as it helps us improve the guest experience. We will be sure to pass your comment along to the property owner for consideration.
We hope to welcome you and your family back again for another ski holiday soon.
Kind regards,
Happy Rentals Team
Soggiorno
Immobile molto pulito, ben fornito e con mobili nuovi. Consigliatissimo
20 de fevereiro de 2026
Opinião espontânea
Resposta da Happy.Rentals
Gentile Daniela,
Grazie mille per la sua recensione!
Siamo lieti che abbia apprezzato la pulizia dell’immobile, la dotazione completa e l’arredamento nuovo.
Grazie per averci consigliato e sarà un piacere poterla ospitare nuovamente in futuro!
Un caro saluto,
Happy Rentals Team
The flat was amazing
The flat was amazing, clean and good view of the panorama. Advise is to put more towels if the stay is long and let the quest know that is no much toilet paper, dish liquid and tablets for the dishwasher so quests can buy before.
The experience was perfect for us.
16 de fevereiro de 2026
Opinião espontânea
Resposta da Happy.Rentals
Dear Ioana,
Thank you very much for your kind review.
We’re delighted to hear that you enjoyed the apartment, its cleanliness, and the beautiful panoramic view. It’s wonderful to know that the experience was perfect for you.
Thank you as well for your helpful suggestions.
We hope to have the pleasure of welcoming you again soon.
Warm regards,
Happy Rentals Team
Great little apartment
Great little apartment. Housed a family of 5 for the week no problem. Lots of storage. Heating was great. Easily walkable to town centre. Just be careful the hot water is limited, and the power can trip if multiple appliances are on.
14 de fevereiro de 2026
Opinião espontânea
Resposta da Happy.Rentals
Dear Jon,
Thank you very much for your thoughtful review.
We’re delighted to hear that the apartment suited your family comfortably and that you appreciated the storage space, heating, and convenient location within walking distance of the town centre.
Thank you as well for highlighting the points regarding the hot water and electrical capacity. We appreciate you mentioning this for future guests, and we will review how best to make this information clearer to ensure an even smoother stay.
It was a pleasure hosting you, and we hope to welcome you and your family again in the future.
Best regards,
Happy Rentals Team
Io e i miei amici abbiamo soggiornato…
Io e i miei amici abbiamo soggiornato nella suite 2 a Viareggio nel weekend. L’appartamento é molto pulito e ordinato, i letti sono comodissimi, la cucina è munita di piastra a induzione, i condizionatori funzionano perfettamente e nel bagno è presente il phon. La posizione inoltre é perfetta sia per raggiungere la passeggiata sia per andare verso il centro. Ottima esperienza, torneremo sicuramente
15 de fevereiro de 2026
Opinião espontânea
Resposta da Happy.Rentals
Gentile Asia,
Grazie mille per la splendida recensione!
Siamo davvero felici che abbiate apprezzato la pulizia e l’ordine dell’appartamento, la comodità dei letti e la dotazione della cucina. Ci fa molto piacere sapere che avete trovato tutto il necessario per un soggiorno confortevole, dai condizionatori al phon in bagno.
Anche la posizione è uno dei punti di forza della suite, ed è bello sapere che vi ha permesso di godervi al meglio sia la passeggiata che il centro di Viareggio.
Sarà un vero piacere accogliervi nuovamente per un altro weekend insieme ai vostri amici. A presto!
Un caro saluto,
Happy Rentals Team
Se vuoi perderti dei soldi sei nel…
Se vuoi perderti dei soldi sei nel posto giusto!
Starsene alla larga
22 de janeiro de 2026
Opinião espontânea
Resposta da Happy.Rentals
Gentile Fede,
Questa è la terza recensione da una stella che ci lascia. Le abbiamo scritto più volte chiedendo maggiori dettagli, poiché gestiamo molti ospiti e tanti proprietari e desideriamo sinceramente comprendere e risolvere eventuali problematiche. Tuttavia, non è stato disponibile a fornirci ulteriori informazioni.
Si ha l’impressione che l’intenzione sia semplicemente quella di lasciare recensioni negative, senza darci la possibilità concreta di offrirle assistenza. Siamo sempre disponibili a risolvere eventuali criticità, ma senza un riscontro più specifico diventa molto difficile intervenire in modo efficace.
Restiamo comunque a disposizione qualora decidesse di condividere maggiori dettagli, così da poter verificare adeguatamente la situazione e fornirle il supporto necessario.
Cordiali saluti,
Happy Rentals Team
All you need for a ski holiday
Great communication over email and WhatsApp. Lovely accommodation with most of the basic necessities. Had a great holiday!
7 de fevereiro de 2026
Opinião espontânea
Resposta da Happy.Rentals
Dear Zuzanna,
Thank you very much for your kind review.
We’re delighted to hear that you appreciated the communication and found the accommodation comfortable and well-equipped. It’s wonderful to know you had a great holiday!
We truly hope to have the pleasure of welcoming you again in the future.
Kind regards,
Happy Rentals Team
Stay away- they lie and lie and lie
Stay away: they lie and lie and lie, even in their reply here at Trustpilot, they lie. So do not trust them: we rented an apartment with aircondition, but they deliberately turned the power off for cost saving reasons, so we had the choice of either unpleasant 27 degrees in the bedroom at night or mosquitoes if we opened the windows. – both very unpleasant. Happy Rentals is located in Switzerland and decide if the temperature is for need of aircondition in Italy. We notified both Happy Rentals and the reception on the spot, the very first day to turn on power for the aircondition, but nothing happened, so finally we left. – Stay away !
9 de setembro de 2025
Opinião espontânea
Resposta da Happy.Rentals
Dear Jens,
We’re sorry you felt disappointed by your stay in Porlezza. During your visit in September, the air conditioning had already been switched off for the season, which is standard practice at the resort. At that time, outdoor temperatures were mild and the apartment could be comfortably cooled by opening the windows, which we explained.
There was no intention to mislead, and the situation was handled transparently on site. Your refund request was reviewed carefully and declined, including through the chargeback process.
We always aim to provide an honest description and a comfortable experience for our guests, and we regret that this did not meet your expectations.
Kind regards,
Happy Rentals Team
Very good apartment
Very good apartment, conveniently located close to the main ski slopes, with excellent amenities. We had a great stay. Bonus: it’s equipped with a sauna.”
1 de fevereiro de 2026
Opinião espontânea
Resposta da Happy.Rentals
Hello,
Thank you for your kind review! We’re delighted you enjoyed the location, amenities, and especially the sauna. We’d be happy to welcome you back again.
Kind regards,
Happy Rentals Team
Honte aux propriétaires de l'appartement à campanule n°415
Nous découvrons avec une immense déception l'appartement que nous avons réservé pour 7 personnes alors que nous ne sommes que 3 et ce pour une semaine.
Le montant de la location s'élève à 1387,€.
Je serais honteuse à la place des propriétaires. Outre le fait que les lieux nous apparaissent vétustes l'hygiène est déplorable.Traces sur les portes de la toilette, une hotte qui ne peut plus rien haspirer tant elle brune et les bords intérieurs de la baignoire sont recouverte de résidus de savon. La douche ne fonctionne pas et il faut maintenir la commande afin que l'eau du robinet s'écoule. Concernant la baignoire, pas facile d'y enter et donc d'en ressortir tant elle est petite.Le lit principal est très étroit et peu confortables.
Nous nous sommes laissés influencé par de jolies photos mais trompeuses .
Je regrette amèrement de ne pas avoir été ailleurs quitte à payer plus.
Je déconseille ce lieu aux personnes àgée car l'escalier est raide et étroit.
Ce qui est amusant c'est que nous recevons une tablette pour un lave-vaisselle inexistant et que certaines parties des lits soient maintenues par des coleçons.
Peut-être sommes-nous un peu trop exigeants et que les propriétaires n'en ont que faire tant que l'argent rentre.
Il est vrai qu'il nous est impensable que 7 personnes puissent partager un espace aussi exigu. Dans ce cas précis, la responsabilité en revient au propriétaire.
7 de fevereiro de 2026
Opinião espontânea
Resposta da Happy.Rentals
Bonjour,
Nous regrettons que votre séjour n'ait pas répondu à vos attentes. À votre arrivée, vous nous avez effectivement signalé que l'appartement n'était pas assez lumineux à votre goût, ainsi que des problèmes concernant la douche, pour lesquels aucune intervention n'était nécessaire.
Nous tenons simplement à souligner que l'appartement est conçu pour accueillir quatre personnes maximum, et non sept comme vous l'avez indiqué.
Nous vous remercions de nous avoir attribué 4 étoiles et espérons vous accueillir à nouveau pour une meilleure expérience.
Cordialement,
Happy Rentals Team
Good place to stay
Good place to stay, everything as expected.
24 de janeiro de 2026
Opinião espontânea
Resposta da Happy.Rentals
Dear JM,
Thank you for your review! We’re glad everything met your expectations and hope to welcome you again soon.
Warm regards,
Happy Rentals Team
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
As empresas podem solicitar opiniões enviando convites automáticos. Classificadas como "Verificada", pois se tratam de experiências genuínas.
Saiba mais sobre outros tipos de opiniões.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.