Harbortouch Opiniões 187

have been great to work with. Tech support is always quick to fix problems

The system is working very well for our organization.

Worse pos/credit card processors. I strongly recommend everyone not to use it. There are so many other pos that it aims to be expensive but on the long run you save your self lots of money .

High monthly charges. POS equipment is not "free" as advertised. You end up paying a lot for it in the monthly charges. Five year contract is way too long. Also they charge $200 to come and fix it when something goes wrong.

We like Harbortouch. Lots of reports and ways to view what's going on when not at the location.

We have had the Harbortouch POS system for over two (2) years. We regrettably signed a three (3) year contract. Since day 1, we have had nothing but trouble with the system. The system can go off line numerous times, or freeze up, throughout the day, generally when customers are waiting. This is extremely bothersome when you are trying to charge a credit card. Added to this, is that this company has one to the poorest customer service I've had the displeasure of dealing with. Today, our system went down three times during sales, with the last time the POS froze up. One was with a credit card purchase, thankfully the customer was very understanding and used cash instead. Once again we had to call customer service (which is poor) and once again we were put on hold for over 35 minutes. At first, the customer service rep said to just turn off the system, and turn back on -- rebooting ---- informed him that has already been done, then he put us on hold again. He returned to tell us that 'yes' there is 'something' wrong with their system, they are working on it, and it should be around an hour or so. When asked about credit card sales, his response was that we could always call the credit card company! Unacceptable when you are running a restaurant and the customers are waiting to pay. Customer Services' attitude appears to be that 'we have you under contract... hahaha. I know another merchant who also has Harbortouch, and has the same problems and complaints. We laughingly called the Harbortouch our "POS POS". Today was the final straw with the POS and Harbortouchc.. we are paying for a service that is not useful at best .... we have upheld our in the contract, they have not... as we told Harbortouch today.... this matter is being turned over to our attorneys to get us out of the contract. My advice to any company considering a POS system .... DO NOT go with Harbortouch... do your research. Ourselves??, we are going back to Square .. a very reliable service.

Great customer service..! Love our new pos system. Thank you all... specially "Will"

Nothing but frustration so far. Today is one and a half weeks since we started using the system and I still can't reconcile the deposits. For the third time I was told we were set to mid night batching, after being assured two times before we were (which today I found out we had been set to 12pm). Who doesn't know there am from pm? Likewise, we had to call numerous times, only to have one person tell us one thing, and then contradicted by someone else. On one occasion, I personally spent 50 minutes on the phone, only to tell the "help desk" the resolution to the issue after they couldn't figure it out. Maybe I should be on your payroll for support.

Nightmare from the start sales guy disappeared programming was messed up... batch time was wrong!!? Misinformed about things... pretty shady

Yes I will recommend to friends and family and many other people

easy to use and program helpfull friendly customer service

Going with Harbortouch was the absolute worst decision I made in opening my business.

Let me start by explaining what initially attracted me to Harbortouch: 1) Low upfront costs, 2) Salesperson told me to expect my effective rate to be about 1.8%, 3) Equipment would be under full replacement warranty for three years, 4) Customer service would be on call 24/7, 5) Salesperson told me that they would be the first company to issue an EMV solution for restaurants, and 6) they told me that they had a reservation system built in to the system.

Now here is my experience:

1) The low up-front costs turned out to be "not true". There were a lot of set-up fees, printer fees, etc that they never explained up front.

2) Four months in to operating my business, my effective rate is closer to 2.55% (not the 1.8% the Sales Rep quoted).

3) I've had two hard equipment breakdowns in the first four months. Yes, they did replace the equipment but transit and set-up time accounts to over a week. So that's two week's worth of down equipment so I've lost internal capacity and added wait times to my customers.

4) Yes, customer service is on-call 24/7. BUT, hold times to talk to someone often are over 30 minutes. I typically need their help a couple times a week because the software is complete crap as well. Then another 20-30 minutes or so to resolve the software problems. So I lose about 2 hours of my life per week dealing with crappy software and their Customer Service.

5) The promised EMV system is no longer even on the horizon.

6) The reservation system is unusable. It doesn't even have the base functionality of a free online software like Tableagent.

Additionally, they randomly withdrew $2100 from my account. When I called to see what was going on, they said that it was an equipment charge from one of the pieces of hardware that needed to be replaced. After they investigated, they told me that this was a mistake and to go to my bank to put a 'stop payment' on the withdrawal. I did as they told me. Then the next few days they stopped paying all my credit card transactions. Again, when I called, they told me that this was a mistake from their automatic computer system. They eventually got it fixed, but it cost me about 5 days delay on receiving the restaurant sales.

The software is complete crap and continues to break down a couple times per week. It doesn't even have the basic functionality needed to run a restaurant. In theory its simple to use. But with the number of times it breaks down per week, and the limited functionality, you always need a manager around to come up with workarounds when the software doesn't work or doesn't do what you need it to do.

The number of times I've called customer service and requested a call-back from a supervisor: 9
The number of times I've received a call-back: 0

I am 4 months in to a 3 year contract. As soon as I am able to do it, I will definitely buy another system and take the loss on the Harbortouch contract.

So yeah, Harbortouch is definitely the worst mistake I made. I wouldn't wish it on my worst enemy.

I would love to see some improvements.

The touch screen speed is sub-par. More like an android reaction time as opposed to an iPhone/Pad reaction time. I move very fast and would like something that can keep up without little delays when clicking buttons or button responsiveness.

I'd like more accuracy in credit card swipe recognition. I know that's a tough one but again - it comes down to speed. I need to swipe and have a 95% first time quick read of that card.

I'd also like direct access to the online menu to control every function from the POS. I think it would be a simple database flag saying - this item is unavailable online. Or better "Online" or "Not Online" button for each item, category, choice, etc.

The system is capable of many functions that are convenient for inventory control but the billing has to be watched, as does the merchant services for frequent accounting errors and slow to no follow through in correction.

Harbortouch Customer Service is wonderful! I am Especially commending Brittney Emery and Jason Cloud. Harbortouch, they are great assets to your company and it should not go unrecognized. Their service is outstanding and exceeds expectation above and beyond! Britney and Jason's team reliance always me assures me that service is fully covered.
Their close personal assistance has shown me such a care; it feels like we're all on the same team!
Awesome!!!

Fees are way to costly for the level of flexibility in reports.
Data should be available so owner can manipulate.
Poor communication about software updates.