I was considerably suspicious about the e-shop as it may not feature the latest slick design and basically falls back into a generic template many times used for scammy shops. Then I googled some r... Ver mais
A empresa respondeu
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Leia as opiniões dos outros
actually by error on the eshop payment page, I had to repeat payment and the item has been delivered twice (paid also two times). But I kept the 2 items at the end as I can use it. So feedback is... Ver mais
A empresa respondeu
Zboží přišlo přesně tak, jak bylo inzerováno - včas a v očekávané kvalitě. V tomto obchod funguje skvěle. Trochu jsem se podivil, že boty jsou staré 3,5 roku od výroby. Kde doposud byly? Možná proto... Ver mais
A empresa respondeu
Terrible experience with this store. The package was first held by DPD because the Hardloop website did not have up-to-date information about pickup points. The pickup point I selected was closed... Ver mais
A empresa respondeu
Informações sobre a empresa
- Loja de artigos para desportos ao ar livre
- Desportos de aventura
- Loja de acessórios para bicicletas
- Loja de artigos desportivos
- Loja de artigos para desportos de Inverno
Sobre Hardloop
Escrito pela empresa
Hardloop zastává názor, že život je lepší venku.
Turistika s rodinou, lyžování s přáteli a posezení u ohně jsou nutné pro životní rovnováhu.
Rádi poznáváme nová místa, nové lidi a nikdy si nenecháme ujít příležitost podělit se o své nadšení pro dobré vybavení a náročné trasy.
Proto už od roku 2015 pomáháme začátečníkům i vrcholovým sportovcům najít to nejlepší vybavení pro dobrodružství a chceme v tom být nejlepší!
Informações de contacto
17 avenue du pré de challes, 74940, Annecy, França
- +33 1 84 67 14 24
- hello@hardloop.com
- hardloop.cz
3,8
Bom
868 opiniões
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Vše v pořádku.
Vše v pořádku. Dodací lhůta do Čech je cca 2 týdny, je třeba s tím počítat.
10 de março de 2026
Resposta da Hardloop
Dobrý den,
Velké díky za vaši skvělou recenzi! 😊 Jsme nadšeni, že jste s námi spokojená. Těšíme se, až se znovu potkáme na vašich dobrodružných cestách! 🏞
Sportovně,
Guillaume – HardGuide
Zásilku jsem objednala a zaplatila…
Zásilku jsem objednala a zaplatila 2.3., měla být dodána 7.-9.3.
Dosud jsem nic neobdržela. Moje zkušenost s vaším obchodem se tím stává velice nepříjemnou.
3 de março de 2026
Resposta da Hardloop
Ahoj, děkujeme za zprávu! 🙏 Vaše zásilka je bohužel zablokována u dopravce, ale již jsme zahájili šetření, abychom situaci vyřešili. Budeme Vás brzy informovat. Doufáme, že se brzy uvidíme v horách nebo na hardloop.cz 🌲⛰️
Sportovně,
Sixtine—HardGuide
Resposta da Hardloop
Hello Tomas,
Thank you so much for your fantastic feedback! 😊 We're thrilled to hear that you had a great shopping experience with fast delivery. Your adventure with us is just beginning, and we can't wait to see you back on the trails! 🏔️
Best regards,
Blandine - HardGuide
The store sent me the wrong model of…
The store sent me the wrong model of shoes. The box came crashed and with the name of a different shoe than the one I ordered, and inside it were completely different shoes! I wrote them a message, hoping they will solve the problem or at least refund my money.
17 de março de 2026
Opinião espontânea
Resposta da Hardloop
Hello
I'm truly sorry to hear about the mix-up with your order. We completely understand your frustration and are committed to resolving this issue swiftly. Rest assured, we will contact you today to ensure you receive the right product or a refund. 🌲
Sportively,
Arnaud – HardGuide
actually by error on the eshop payment…
actually by error on the eshop payment page, I had to repeat payment and the item has been delivered twice (paid also two times).
But I kept the 2 items at the end as I can use it.
So feedback is to make eshop payment ready for unexpected situations and better inform the customer.
But overall - I'm satisfied with your shop. Thanks
9 de março de 2026
Resposta da Hardloop
Hello Michal,
Thank you for your positive feedback! 😊 I'm delighted to hear that you're satisfied overall. At Hardloop, we strive to make your adventure shopping experience as seamless as possible. Your comments about the payment process are very helpful. We’ll work on ensuring smoother transactions. Looking forward to seeing you back on the trails! 🏞️
Sportively,
Arnaud – HardGuide
All top :)) :)
4 de março de 2026
Resposta da Hardloop
Hello Jakub,
A huge thank you for your fantastic feedback! 😊 We're thrilled to know everything was top-notch with your experience. We can't wait to see you back on the trails soon! 🏞️
Best regards,
Romain – HardGuide
Resposta da Hardloop
Dobrý den,
Moc děkujeme za vaši fantastickou zpětnou vazbu! 🌟 Jsme rádi, že jste to udělali rychle a bez problémů. S Altra Timp 5 jste připraveni na další outdoorová dobrodružství! 🌲
S pozdravem,
Guillaume – HardGuide
Terrible experience with this store
Terrible experience with this store. The package was first held by DPD because the Hardloop website did not have up-to-date information about pickup points. The pickup point I selected was closed, so I had to call DPD and redirect the package.
However, the shoes were too small, so I returned the package using the label that was in my Hardloop account. Then I found out that they had provided the wrong label, and the package was sent BACK to the pickup point near my home.
Of course, the communication with customer support was terrible. I had to explain the situation in several different ways. I created the order in January, and the money was returned in March
I do not recommend this store!
14 de fevereiro de 2026
Opinião espontânea
Resposta da Hardloop
Hello,
Thank you for sharing your feedback. 🙏 We are sincerely sorry for this accumulation of issues with your order and for the frustration caused by the pickup point and the return process. 🏔️
It seems the carrier encountered several problems with your shipments, which is unfortunately out of our usual standards. Regarding the return, when everything goes smoothly, the refund is processed within a maximum of 14 days after the parcel reaches our warehouse. You were particularly unlucky to experience two separate shipping issues on the same order, leading to this long delay from January to March. We apologize for the poor communication you experienced while trying to resolve this. 🌲
Sportively,
Antonin – HardGuide
Problém s doručením objednaného zboží.
5 de fevereiro de 2026
Resposta da Hardloop
Witam,
Zgodnie z rozmową telefoniczną i korespondencją e-mailową potwierdzam, że firma Chronopost nie była w stanie dostarczyć Państwa przesyłki. Kurier zwrócił ją do nadawcy, dlatego nie otrzymali Państwo zamówienia.
Po otrzymaniu zwrotu do naszego magazynu dokonaliśmy zwrotu kosztów, zgodnie z ustaleniami.
Bardzo przepraszamy za problem z dostawą, który wystąpił w firmie Chronopost. Prosimy o kontakt, jeśli chcą Państwo złożyć kolejne zamówienie lub mają Państwo jakiekolwiek pytania — chętnie pomożemy.
Sportovně,
Emilie-HardGuide
Byl to první nákup a pro mě neznámý…
Byl to první nákup a pro mě neznámý e-shop,trochu jsem se obavál jestli zboží dorazí,ale vše proběhlo v pořádku.
5 de março de 2026
Resposta da Hardloop
Dobrý den,
Děkujeme vám srdečně za vaše úžasné hodnocení! 😊 Jsme nadšeni, že všechno proběhlo bez problémů, a těšíme se, že vás brzy opět uvidíme na vašich dobrodružných stezkách! 🏞️
Sportovně,
Guillaume – HardGuide
Sppkojenost
Zboží bylo rychle odesláno, sice trvalo déle, než bylo doručeno, ale to nebyla chyba obchodu. S nákupem jsem spokojená.
25 de fevereiro de 2026
Resposta da Hardloop
Dobrý den, Hana,
Velké díky za vaše úžasné hodnocení! 😊 Vaše spokojenost je pro nás tou největší odměnou. Těšíme se, až se s vámi znovu setkáme na dobrodružných cestách! ⛰️
Sportovně,
Mathilde – HardGuide
Great but delivery date is incorrect
I would give 5 stars but all systems gave me earlier delivery date, if that would be correct I would not mind but I was awaiting package earlier as I was informed. Otherwise no problem at all. e-shop had items I could not get in my country with even better pricing. Kudos!
17 de fevereiro de 2026
Resposta da Hardloop
Hello Jan,
Thank you so much for your feedback! 😊 I'm thrilled to hear that you found items that weren’t available in your country and at great prices too. I’m sorry about the delivery date confusion, and I really appreciate your patience. Looking forward to seeing you on your next adventure! 🏞️
Sportively,
David – HardGuide
skvělý sortiment zboží
16 de fevereiro de 2026
Resposta da Hardloop
Dobrý den, Pavle,
Děkujeme vám srdečně za váš pozitivní ohlas! 😊 Je skvělé slyšet, že náš sortiment splnil vaše očekávání. Jsme nadšení, že vás může váš Patagonia Better Sweater doprovázet na vašich dobrodružstvích v přírodě. Těšíme se, že vás opět uvidíme na stezkách! 🏞️
S pozdravem,
Romain – HardGuide
Good prices and sales
Good prices and sales. Delivery was a bit delayed, but I was informed about it in advance.
23 de fevereiro de 2026
Resposta da Hardloop
Hello Filip,
Thanks a lot for your positive feedback! 😊 We're thrilled to hear you appreciated our prices and sales. While we're sorry for the delivery delay, we're glad you were informed ahead. Your Julbo Fury Reactiv will surely make a great companion on all your future adventures! 🏞️
Sportingly,
Arnaud – HardGuide
Batoh příjemně sedí na zádech
Batoh příjemně sedí na zádech. Zadní vstup je hodně praktický, a i uchycení skialp lyží paráda.
16 de fevereiro de 2026
Resposta da Hardloop
Dobrý den,
Mockrát děkujeme za vaši skvělou zpětnou vazbu! 😊 Jsme rádi, že jste si naše služby užili. Vždycky nás potěší doprovázet vás na vašich outdoorových dobrodružstvích! 🌄
S pozdravem,
Guillaume – HardGuide
Couldve been better
Package was ruined (DPD had to put extra tape, that the box would arrive in one piece) and delayed by 2 days. The shoes I ordered were nice, but they were not put in the original shoe-box, so when i received the damaged box with the shoes almost peeking out, I for sure was not as satisfied as one could be.
19 de fevereiro de 2026
Resposta da Hardloop
Thank you for your detailed feedback.
We are truly sorry that your package arrived damaged and delayed. Even if this happened during transport with DPD, we completely understand how disappointing it must have been to receive a parcel in that condition.
We also apologize that the shoes were not placed in their original shoe box. We understand that this affects the overall experience, especially when the outer packaging was already damaged.
Your feedback is very important to us, and we will review our packaging process to prevent this kind of situation in the future. Thank you for bringing this to our attention.
Louis - HardGuide
Rychlé dodání
18 de fevereiro de 2026
Resposta da Hardloop
Dobrý den,
Velké díky za váš skvělý komentář ! 😊 Jsme nadšeni, že jste byla s našimi službami spokojena. Doufáme, že se brzy opět setkáme na dobrodružných stezkách! 🏞️
Sportovně,
Louis – HardGuide
Skvělá a rychlá komunikace.
18 de fevereiro de 2026
Resposta da Hardloop
Dobrý den Michaelo,
Moc děkujeme za Vaši úžasnou recenzi! 😊 Jsme opravdu potěšeni, že komunikace proběhla rychle a efektivně. S Ortovox Pizol Pants budete připravena na jakékoliv dobrodružství, ať už na horách nebo na stezkách. Těšíme se na Vaši další návštěvu! 🏞️
Sportovně,
Guillaume – HardGuide
Everything was good
Everything was good, but communication could have been better. The package was delivered on the expected date.
16 de fevereiro de 2026
Resposta da Hardloop
Hello,
Thank you so much for your kind words! I'm thrilled to hear everything went smoothly with your order. We appreciate your feedback on communication and are always striving to enhance our customer experience. Looking forward to seeing you on your next adventure! 🏞️
Best,
Louis – HardGuide
Great prices but terrible international shipping…
I’ve got a Patagonia jacket at a great price, they shipped it relatively fast (international shipping to the Czech Republic), but then Chronopost ducked up with the final destination info and the package got stuck in a week long “we need more info from you loop” (with literally no response from chronopost, they don’t have the chat bot in English, don’t respond to emails and literally provide no option to add the info to the tracking page for the parcel), Hardloop representatives were responsive, but rather useless - besides unhelpful encouragement that I should just wait and check the tracking page, they haven’t done anything (e.g. to contact chronopost and give them the correct info I’ve selected whilst purchasing) - in the end it took me 5 phone calls to the local depo here to persuade them and get a permit to come collect the package myself (it has never been delivered to the final destination and as I understand it couldn’t even be due to the ducked up info in the process, so if I haven’t actively tried and collected it myself, they’d just ship it back to France and give me a refund or ship it again I guess - so much for being eco friendly and low emission). So I’d be careful ordering from them internationally next time…
12 de fevereiro de 2026
Resposta da Hardloop
Hello,
Thank you for your feedback and for your persistence in getting your Patagonia jacket! 🙏 We are sincerely sorry for the delivery issues you encountered with Chronopost and for the lack of effective support from our side. 🏔️ Both the carrier and our team have been experiencing a period of very high volume, which unfortunately meant our response was not as optimal or proactive as it should have been. We clearly missed the mark in assisting you with the destination info, and we apologize for the frustration this caused. We are working hard to improve our international shipping coordination to prevent this "loop" from happening again. 🌲
Sportively,
Antonin – HardGuide
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