I was considerably suspicious about the e-shop as it may not feature the latest slick design and basically falls back into a generic template many times used for scammy shops. Then I googled some r... Ver mais
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
actually by error on the eshop payment page, I had to repeat payment and the item has been delivered twice (paid also two times). But I kept the 2 items at the end as I can use it. So feedback is... Ver mais
A empresa respondeu
Zboží přišlo přesně tak, jak bylo inzerováno - včas a v očekávané kvalitě. V tomto obchod funguje skvěle. Trochu jsem se podivil, že boty jsou staré 3,5 roku od výroby. Kde doposud byly? Možná proto... Ver mais
A empresa respondeu
Terrible experience with this store. The package was first held by DPD because the Hardloop website did not have up-to-date information about pickup points. The pickup point I selected was closed... Ver mais
A empresa respondeu
Informações sobre a empresa
- Loja de artigos para desportos ao ar livre
- Desportos de aventura
- Loja de acessórios para bicicletas
- Loja de artigos desportivos
- Loja de artigos para desportos de Inverno
Sobre Hardloop
Escrito pela empresa
Hardloop zastává názor, že život je lepší venku.
Turistika s rodinou, lyžování s přáteli a posezení u ohně jsou nutné pro životní rovnováhu.
Rádi poznáváme nová místa, nové lidi a nikdy si nenecháme ujít příležitost podělit se o své nadšení pro dobré vybavení a náročné trasy.
Proto už od roku 2015 pomáháme začátečníkům i vrcholovým sportovcům najít to nejlepší vybavení pro dobrodružství a chceme v tom být nejlepší!
Informações de contacto
17 avenue du pré de challes, 74940, Annecy, França
- +33 1 84 67 14 24
- hello@hardloop.com
- hardloop.cz
3,8
Bom
868 opiniões
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
👍👍👍👍👍👍👍👍👍👍
12 de fevereiro de 2026
Resposta da Hardloop
Hello Matej,
Wow, thank you for your amazing 10 thumbs up! 😊 We're thrilled to know that you're so happy with your experience on Hardloop.cz. Your Adidas Multi 2l Rain Jacket is a perfect companion for your outdoor adventures. Looking forward to seeing you conquer new trails! 🏞️
Sportingly,
Guillaume – HardGuide
Resposta da Hardloop
Hallo,
Hartelijk dank voor je geweldige feedback! 🏔️ Het doet ons enorm veel plezier dat je zo tevreden bent. De Altra Trail Gaiter is inderdaad een uitstekende keuze voor avontuurlijke tochten. We hopen je snel weer te zien voor je volgende outdoor avonturen! 🌲
Sportieve groeten,
Guillaume - HardGuide
Resposta da Hardloop
Dobrý den,
Moc děkujeme za Vaše skvělé hodnocení! 🏔️ Jsme opravdu rádi, že vše proběhlo v naprostém pořádku. Vaše spokojenost je pro nás tou nejlepší odměnou. Těšíme se, že Vás brzy znovu přivítáme na cestách za dobrodružstvím! 🌲
Sportovně,
Guillaume - HardGuide
Resposta da Hardloop
Ahoj Aleši,
Moc děkujeme za Vaše skvělé hodnocení! 🏔️ Jsme nadšeni, že jste spokojený s naším širokým výběrem a cenami. Bunda Ortovox 3l Ortler Jacket, kterou jste si vybral, je opravdu vynikající volbou pro všechny outdoorové aktivity. Těšíme se, až Vás znovu přivítáme na našich stránkách! 🌲
Sportovně,
Théo - HardGuide
Přilba Fox Speedframe Pro
Vše od nákupu až po doručení proběhlo v naprostém pořádku.
15 de janeiro de 2026
Resposta da Hardloop
Dobrý den,
jsme nadšeni, že Vaše zkušenost s námi byla tak pozitivní! 🏔️ Od nákupu až po doručení - je skvělé slyšet, že vše proběhlo hladce. Děkujeme za Vaši důvěru a těšíme se na Vaše další dobrodružství s naším vybavením! 🌲
S přátelským pozdravem,
Guillaume - HardGuide
Resposta da Hardloop
Dobrý den,
Děkujeme za Vaši zprávu a omlouváme se za zpoždění doručení. Podle údajů od přepravce byl Váš balíček doručen dne 9. 2. Pokud byste potřebovala informace ohledně vrácení zboží, dejte mi prosím vědět. Rádi Vám vše podrobně vysvětlíme.
Pokud byste měla jakékoliv další otázky, jsem Vám k dispozici!
Guillaume - Hardguide
La Sportiva - jacket and pants
I have had a very good experience with Hardloop, they have great prices, the goods are of good quality, correspond to the description and I have always been satisfied. Communication has always been via email and I have always received a response. I recommend Hardloop.
11 de fevereiro de 2026
Resposta da Hardloop
Hello Robert! 🏔️
Thank you so much for your fantastic review! We're thrilled to hear about your positive experiences with Hardloop. Your satisfaction with our prices, quality, and communication means the world to us. We strive to provide the best outdoor adventure gear and service for explorers like you! Looking forward to accompanying you on many more adventures! 🌲
Louis - HardGuide
Dobrý obchod
Velký výběr zboží. U většiny dobrý popis(specifikace). Zajímavé slevy.
29 de janeiro de 2026
Resposta da Hardloop
Ahoj Tomasi,
Děkujeme za Vaše milé hodnocení! 🏔️ Jsme rádi, že oceňujete náš široký výběr zboží a popisky produktů. Rab Firewall Mountain Jacket, který jste si vybral, patří mezi naše oblíbené produkty s detailním popisem a skvělými technickými vlastnostmi. Doufáme, že Vás bude provázet na mnoha dobrodružstvích v přírodě! 🌲
Sportovně,
Antonin - HardGuide
No parcel, no money!😢
I haven’t received anything yet although I had paid it 2weeks ago!!!!☹️I have already asked twice for information where my parcel is but answer was,,It’s still on its way and soon at me”. So I asked for money refund but still not answer. I’m very sad and disappointed. No parcel, no money….
5 de fevereiro de 2026
Resposta da Hardloop
Hello,
Thank you for your review, and I’m truly sorry for the worry and frustration this situation has caused.
I’ve alreay replied to you by email with the latest tracking information. As mentioned there, your parcel is currently in transit with Chronopost. The last update we received from the carrier was on Friday, which is completely normal for an international shipment travelling from France to Poland. This small delay does not indicate a problem — the parcel is simply still on its way.
You should receive it very soon.
If, for any reason, the carrier is ultimately unable to deliver the parcel and it gets returned to us, you will of course be fully refunded within 14 days after we receive the return at our warehouse. But at this stage, everything indicates that the delivery is still progressing normally.
I completely understand your concern, and I’m here to help until your parcel arrives safely.
Best regards,
Emilie – HardGuide
I will never shop at your company…
I will never shop at your company again! Waiting over 14 days for a purchased product and only receiving it after repeated reminders is not how I imagine a reliable company to be. What's more, it was seasonal merchandise—ski gloves—that I needed for my trip to the mountains. Although the delivery was completed before my departure for the mountains, as I mentioned, I had to send repeated reminders, even in French.
26 de janeiro de 2026
Resposta da Hardloop
Hello,
Thank you for your review, and I’m truly sorry for the inconvenience you experienced.
I wanted to let you know that I already replied to your private email last week, including the tracking number for your order. According to the latest information from the carrier, your item was delivered on February 9th.
I completely understand your frustration regarding the long delivery time, and I’m sincerely sorry that you had to send several reminders before receiving your parcel. This is not the experience we want for our customers, especially when the item is seasonal and needed for a specific trip.
Thank you for your patience, and again, I apologize for the delay you encountered.
Best regards,
Emilie – HardGuide
Nelibí se mi
Nelibí se mi, že nebylo možné vrátit zboží, které mi nesedí velikostí.
28 de janeiro de 2026
Resposta da Hardloop
Dobrý den,
Děkujeme za vaši zprávu a zpětnou vazbu.
Potvrzuji, že jste od nás obdržel předplacený štítek na vrácení zboží, abyste mohl snadno zaslat zpět položky, které vám nevyhovovaly. Pokud byste potřeboval s vrácením či dalšími kroky poradit, dejte vědět - rád vám pomohu!
Kdyby vás cokoli dalšího zajímalo, jsem vám dále k dispozici.
Guillaume - Hardguide
You lied about delivery time!!!
2 de fevereiro de 2026
Resposta da Hardloop
Hello Adam,
Thank you for your message and for letting us know about your situation.
We have just opened an investigation with the carrier today, February 12, to get more information about the location of your package. As soon as we receive an update, we will contact you right away.
If you have any other questions in the meantime, I remain available to help!
Guillaume - Hardguide
Great prices and fast delivery within…
Great prices and fast delivery within the EU.
27 de janeiro de 2026
Resposta da Hardloop
Hi there! 🏔️
Thank you so much for your fantastic feedback! We're thrilled to hear you enjoyed our competitive prices and quick delivery across the EU. It's comments like yours that make our adventure in outdoor sports retail worthwhile! Looking forward to equipping you for your next outdoor journey! 🌲
Guillaume - HardGuide
Obchod nezklamal
Obchod proběhl úspěšně. Zboží dorazilo do ČR rychle, asi třetí den. Jediný problém byl s českým DPD, který si nevěděl rady, kam zboží doručit. Po dvou telefonátech zboží vyzvednuto.
26 de janeiro de 2026
Resposta da Hardloop
Dobrý den,
Moc děkujeme za vaše skvělé hodnocení! 🏔️ Jsme rádi, že objednávka dorazila rychle, i když byla malá komplikace s DPD. Vaše La Sportiva Bristen jsou výbornou volbou pro dobrodružství v horách! 🌲 Těšíme se na vaši další návštěvu našeho obchodu.
S přátelským pozdravem,
Guillaume - HardGuide
Bad packaging
Bad packaging
Parts of the order were almost lost due to missing filling of the package.
10 de fevereiro de 2026
Resposta da Hardloop
Hi there,
Thank you for sharing your feedback about the packaging issue! 📦 I'm truly sorry to hear that parts of your order were almost lost due to insufficient filling. This is definitely not up to our standards. We're taking your comments seriously and will address this with our shipping team right away to improve our packaging methods. 🌲 Your adventure gear deserves to arrive safely!
Camille - HardGuide
Hardloop sent me package via bad delivery service
Hardloop sent me package via delivery servise Chronopost, that caused problems with delivery to my country.
20 de janeiro de 2026
Resposta da Hardloop
Hello Johana,
Thank you for your message. I wanted to let you know that today, February 13, we have opened an investigation with the carrier to find out more about the location of your parcel. As soon as we have an update, we will get back to you without delay.
If you need any additional information in the meantime, I remain available and hope to assist you further.
Guillaume - Hardguide
Resposta da Hardloop
Hi Marek! 🏔️
Thank you for your positive feedback! We're thrilled to hear you enjoyed our selection and prices. We're constantly working to improve our delivery times to match the quality of our products. Can't wait to equip you for your next outdoor adventure! 🌲
All the best,
David - HardGuide
Resposta da Hardloop
Hello there! 👋
Thank you so much for your fantastic 5-star review! We're thrilled to hear that your experience with Hardloop was fast and reliable. That's exactly what we aim for on every adventure with our customers! 🏔️ We can't wait to equip you for your next outdoor journey!
Happy trails! 🌲
Arnaud - HardGuide
Resposta da Hardloop
Hi Zuzana!
Thank you so much for your wonderful feedback! 🌄 We're absolutely thrilled that everything was perfect for you. Your satisfaction is what drives our passion for outdoor adventures! Looking forward to being part of your future mountain journeys! 🏔️
Camille - HardGuide
fajn zboží, dobrá cena, doprava je delší
Doprava je sice zdlouhavá a o pár dní delší než bylo avizováno, ale pokud na doručení nespěcháte, můžu jen doporučit. Objednávka dorazila v pořádku a zboží mělo odpovídající kvalitu.
23 de janeiro de 2026
Resposta da Hardloop
Dobrý den Tereza,
Děkujeme za Vaše skvělé hodnocení! 🏔️ Jsme rádi, že jste s kvalitou zboží spokojená. Omlouváme se za delší dobu doručení, pracujeme na jejím zlepšení. Columbia Helvetia II je opravdu kvalitní volbou a jsme rádi, že Vám bude dobře sloužit na Vašich dobrodružstvích! 🌲
Sportem ku zdraví,
Arnaud - HardGuide
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
As empresas podem solicitar opiniões enviando convites automáticos. Classificadas como "Verificada", pois se tratam de experiências genuínas.
Saiba mais sobre outros tipos de opiniões.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.