Really pleased with my purchase from Harper Kendall. I ordered the 4-band puzzle ring and it feels substantial, well made and looks even better in person. The ordering process was straightforward, del... Ver mais
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Leia as opiniões dos outros
Perfect ordering and delivery process. Just what I wanted. Brought an anchor/marine link, puffed chain bracelet. Only thing that could have made the decision easier is if it would have included a wei... Ver mais
Well presented and well packaged- had a reasonable first time purchase discount. My only gripe would be the photos gave the impression that the item (infinity link) and chain were bigger than what... Ver mais
RIP OFF! Do NOT buy from this company. I purchased earings for £149 for my daughter to wear at her wedding. Harper Kendall have refused to exchange them and also refused to acknowledge that the identi... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Beautiful contemporary luxury jewellery with our distinctive signature character and bespoke design.
Informações de contacto
22 Hatton Garden, EC1N 8BA , London, Reino Unido
- 0844 330 0141
- info@harperkendall.com
- harperkendall.com
4,2
Bom
136 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 60% das suas opiniões negativas
Geralmente responde dentro de um mês
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
This company has excellent customer…
This company has excellent customer service. I bought a locket necklace and I wanted to send it back to have it engraved.
Customer service were excellent, they
allowed me to send it back and within a week I had my necklace back!
It’s a truly wonderful piece and I’m loving it!
Thank you so much
Rochel
27 de janeiro de 2026
A wonderful experience for a sentimental purchase!
My purchase through Harper Kendall's website was so easy. The package arrived from London to the US quickly, with tracking provided. It was safely shipping and the pendant was exactly as pictured. I had been searching for 5yrs for a lost/stolen pendant that was a gift from my late father. I looked online and in every jewelry store without luck - until I saw this one. I cried and knew whatever the price it was worth it. I didn't know how much it would mean when I opened the box -- but it was so incredibly special. The pendant is stunning!!! I wasn't expecting a chain, but it was a nice surprise. I'd also like to thank customer service for quickly refunding the shipping charge that was added in error. An all around fantastic experience!!
26 de fevereiro de 2026
Resposta da Harper Kendall
Thank you for your kind and positive review. We are very pleased to hear you are happy with your pendant and have finally found exactly what you were looking for and searching for after all these years for this particular pendant, since this holds such meaning and sentimental value for you.
Kept me updated with my order,great…
Kept me updated with my order,great quality item and fast delivery
10 de fevereiro de 2026
Amazing customer service
Amazing customer service. One of the best I’ve ever received. Thank you! Gorgeous product too.
25 de janeiro de 2026
Opinião espontânea
Great product -prompt delivery
15 de janeiro de 2026
Ordered a 20 inch necklace but got 18 inch
Ordered a 20 inch necklace and they sent 18 inch. When requested return they insisted the order was right, but measured it and certainly was the wrong length. Return was approved, but not a good experience.
6 de janeiro de 2026
Resposta da Harper Kendall
Thank you for your feedback. We are sorry to hear that your experience did not meet your expectations.
Necklace lengths can sometimes vary slightly depending on several factors, including the specific style of chain, the design of the clasp, and the method used when measuring. In many cases, the stated length refers to the full length of the chain, including the clasp, and certain chain styles or link structures can also influence how the piece measures when laid flat.
Our team checks items against the listed specification before dispatch, and based on our assessment, the chain supplied matched the ordered length according to standard jewellery measuring practice. That said, we fully understand that fit and expectations can vary, and we appreciate you taking the time to raise the concern.
If a piece ever arrives and does not feel right for you, we are always happy to help resolve the matter. If, for any reason, a chain is not as described or the length is not suitable, we are more than willing to arrange an exchange for an alternative length where possible. Ensuring customer satisfaction remains a priority for us.
Fantastic customer service
Absolutely brilliant customer service, there was a problem with the post, which is not the jewelers fault. They contacted the post and kept me up to date with the tracking system. I purchased some beautiful rose gold heart earrings that were well worth the wait. Thank you for your service. Kind regards Lisa Marie Wedge
4 de dezembro de 2025
The courier company put the parcel when…
The courier company put the parcel when delivered in my bin.
15 de novembro de 2025
Great bracelet
Great bracelet! just as it looked in the picture. Quick delivery.
31 de outubro de 2025
Love them !!!!!!
Lovely Silver / black earrings that I had been looking to find for quite a while as I had a very similar pair previously and lost one sadly !!
Arrived fairly quickly ,well packaged and Beautifully boxed
Love them !!!!!
28 de outubro de 2025
Nice quality.
21 de outubro de 2025
Professional site
Professional site, easy to order, and the ring I requested arrived in very good time with excellent tracking communication. Overall, I am one pleased customer.
14 de outubro de 2025
I’m absolutely in love with my Belcher…
I’m absolutely in love with my Belcher bracelet. The chain is strong but still dainty enough to look elegant on my wrist, and the heart charm detail is just beautiful — delicate filigree with a secure clasp that feels really special. It’s one of those timeless pieces you can wear every day but also dress up for an occasion. I’ve already had compliments on it and couldn’t be happier.
23 de setembro de 2025
Opinião espontânea
FAKE STERLING SILVER
FAKE STERLING SILVER
Bought myself a sterling silver cameo necklace. The silver is fake. And it’s not a genuine cameo. Would’ve been fine if it didn’t cost me £140
11 de setembro de 2025
Opinião espontânea
Resposta da Harper Kendall
Sorry, but you are very much mistaken. The sterling silver is not fake and is completetly 100% genuine. All our jewellery is fully Hallmarked and Certified genuine, if you had any concerns, you should have contacted us directly before leaving an incorrect review when we could have clarified things if you had any concerns.
Beautiful bracelet
Beautiful bracelet! Delivered promptly and in nice packaging.
2 de setembro de 2025
Don’t trust them
Asked about the weight of a bracelet and they refused to tell me.
Rule number 1) Don’t trust ANY jewellers who can’t / won’t tell you the weight of the item / metal they are selling.
That basically means it weights peanuts and they are charging you over the odds ….
5 de agosto de 2025
Opinião espontânea
Resposta da Harper Kendall
That is not the case at all. We always provide the weight information and details when available. Unfortunately, in this instance, we could not provide you with the weight information of that particular bracelet since we do not hold the weight information for every single piece due to the huge number of jewellery pieces we carry on our store. However, we always try and provide any details in regards to weight or any other information as best we can if it's available on our system. We apologise for any inconvenience.
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