Mark and Adrian in Harvey Norman were so helpful and flexible given that we changed our minds on a number of occasions. Mark and Clarke, the delivery men, couldn’t have been more helpful and knowledge... Ver mais
A empresa respondeu
Localização
Alterar localizaçãoUnit 2-3, Balmoral Plaza, 24 Boucher Road, BT12 6HR Belfast, Antrim, GB
•Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
The delivery drivers were truly professional thought we’d have difficulty getting the sofa in situ upstairs as it was a narrow staircase and a sharp turn at the top but they were in and out with no fu... Ver mais
A empresa respondeu
Delivery within a few days of order being placed. A moment of panic when we discovered it was not on the delivery docket that we’d paid for removal of our old mattresses, but delivery guys checked... Ver mais
A empresa respondeu
The delivery men where lovely, very friendly, rang to keep me informed about delivery, respectful and professional, I am delighted with the service received...Staff inside store friendly, helpful and... Ver mais
A empresa respondeu
Informações sobre a empresa
- Loja de departamentos
- Loja de computadores e acessórios
- Loja de dispositivos electrónicos
- Loja de móveis
- Loja de roupas de cama
- Loja de sofás
Escrito pela empresa
With over 300 stores worldwide, Harvey Norman is a leading retailer of Home Appliances, Technology, Furniture and Beds. Our brand message is simple: ‘A great place to shop’. We’re dedicated to offering the best range of products at the best price, providing best-in-class service and most of all, prioritising our customers’ needs. At Harvey Norman, we believe value is key, but you should never have to compromise on quality and style, which is why we offer a wide range of products to suit all budgets and lifestyles. Over the past 21 years, Harvey Norman has expanded its worldwide presence with stores in Malaysia, Singapore, Slovenia, New Zealand, Republic of Ireland, Northern Ireland and most recently expanded its footprint to the United Kingdom. In October 2024, the company launched its flagship UK store at the Merry Hill Shopping Centre in the West Midlands, marking its first venture into the English market.
Informações de contacto
Unit 2-3, Balmoral Plaza, 24 Boucher Road, BT12 6HR, Belfast, Antrim, Reino Unido
- 028 9038 9600
4,8
Excelente
296 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Very friendly delivery staff
Very friendly delivery staff
Job done so efficiently and effectively.
13 de agosto de 2026
Opinião espontânea
Resposta da Harvey Norman United Kingdom - Harvey Norman Boucher Road
Hi Mary,
We're delighted to hear that our delivery staff was friendly and that the job was completed so efficiently and effectively. Thank you for your wonderful feedback!
Kind Regards,
Kevin
Liam should be man of the week.
I had a very helpful assistant called Liam who was extremely helpful and talked me through several options which I appreciated. I made a purchase and he carried it out to my car. That’s what I call excellent service. Thank you Liam.
12 de agosto de 2026
Opinião espontânea
Resposta da Harvey Norman United Kingdom - Harvey Norman Boucher Road
Hi Angela,
We appreciate you sharing your positive experience. We're happy to hear that our team member was extremely helpful, talked you through several options, and provided excellent service.
Kind Regards,
Kevin
Speedy delivery
Speedy delivery, with mattress delivered right into my bedroom to save me any hassle.
11 de agosto de 2026
Opinião espontânea
Resposta da Harvey Norman United Kingdom - Harvey Norman Boucher Road
Hi James,
We're so glad our delivery service met your expectations and made your experience hassle-free!
Kind Regards,
Kevin
Was in boucher road store today and…
Was in boucher road store today and went to use toilets i have never seen so much dirt, they had poo on seats of two of them and dirt and dust on rest. Looked like they havent been cleaned in months. Its about time you got toilets cleaned. I just walked out. Your store is clean so why isnt toilets cleaned and floors mopped.
8 de agosto de 2026
Opinião espontânea
Resposta da Harvey Norman United Kingdom - Harvey Norman Boucher Road
Hello there,
We are very concerned to hear about the condition of our Boucher Road store's restrooms. This is certainly not the standard we aim for, and we appreciate you bringing this to our attention. Please email the details to our customer support team at customer@support.harveynorman.co.uk
Kind Regards,
Kevin
Great customer service
We Recently had a good experience at the Boucher Road store. Helpful friendly and informed staff who only approached us when we needed assistance.Mark answered our questions and printed out details for us and was in no way pushy .
We decided to purchase the settee and he made the whole process easy and relaxed
Great customer service. We were very happy
Thank you to Mark
5 de agosto de 2026
Opinião espontânea
Resposta da Harvey Norman United Kingdom - Harvey Norman Boucher Road
Hi Jenny,
We're so happy to hear you had such a positive experience with our team member. It's wonderful to know they were helpful, friendly, and made the process easy and relaxed. We truly appreciate your kind words!
Kind Regards,
Kevin
Great service not pushie at all and…
Great service not pushie at all and happy to pull up different options. There was no rush
6 de agosto de 2026
Opinião espontânea
Resposta da Harvey Norman United Kingdom - Harvey Norman Boucher Road
Hi Leanne,
We're so glad to hear you appreciated our team's approach and the time we took to explore your options. Thank you for your kind words!
Many thanks,
Katie.
From picking my suite to delivery was…
From picking my suite to delivery was an absolute pleasure. Glenn, the sales man made sure I had the correct seating etc to suit us.
The delivery men were very professional and courteous and made sure everything was in the correct position and working order.
Thank you so much to everyone
1 de agosto de 2026
Opinião espontânea
Resposta da Harvey Norman United Kingdom - Harvey Norman Boucher Road
Hi Sandra,
We're so pleased to hear about your positive experience from selection to delivery. It's wonderful that our salesperson ensured you had the correct seating and that our delivery team was professional and courteous. Thank you for your kind words!
Kind Regards,
Ayushi
Fantastic shop to deal with
Fantastic shop to deal with, especially the manager Craig. Prices were cheapest around. Great service thankyou
4 de agosto de 2026
Opinião espontânea
Resposta da Harvey Norman United Kingdom - Harvey Norman Boucher Road
Hi Mark,
We're so glad to hear you had such a positive experience with us and found our prices to be the best around. We appreciate your kind words about our team's great service!
Kind Regards,
Kevin
Superb customer service, great choice of products
Craig was brilliant, took us through the whole process, making sure that what we bought suited our needs, with a great sense of humour. The electrical store seems a lot bigger than Holywood exchange, a superb choice of items on display. Would throughly recommend and we will return.
3 de agosto de 2026
Opinião espontânea
Resposta da Harvey Norman United Kingdom - Harvey Norman Boucher Road
Hi Jimbob,
We're so pleased to hear about your excellent experience with us! It's wonderful that our team helped you find exactly what you needed and that you enjoyed the wide selection of items. We look forward to welcoming you back.
Kind Regards,
Kevin
Craig was a fantastic help when picking…
Craig was a fantastic help when picking our TV. He made the experience fun and worked within our budget to get us an ideal TV for the best price, along with lots of laughs. We really enjoyed our experience!
2 de agosto de 2026
Opinião espontânea
Resposta da Harvey Norman United Kingdom - Harvey Norman Boucher Road
Hi Alanna,
We appreciate you sharing your positive experience. We're happy to hear that our team member made your TV selection fun and helped you find an ideal TV within your budget, along with lots of laughs.
Kind Regards,
Victoria
Teresa's help and patience
Teresa's help and patience, understanding what we needed made it easy for us to get sorted out.
28 de julho de 2026
Opinião espontânea
Resposta da Harvey Norman United Kingdom - Harvey Norman Boucher Road
Hi there,
We are so pleased to hear that our team provided such excellent assistance and understanding. Thank you for sharing your kind words about your positive experience!
Kind Regards,
Victoria
Everything from the quality in store
Everything from the quality in store, the service, the price and the then the delivery. Couldn't fault any of it.
28 de julho de 2026
Opinião espontânea
Resposta da Harvey Norman United Kingdom - Harvey Norman Boucher Road
Hi Alan,
We're delighted to hear that you were completely satisfied with the quality, service, price, and delivery. Thank you for your wonderful feedback!
Kind Regards,
Kevin
Great service from Jazim.
Great service from Jazim.
Great product knowledge. Pleasant and very helpful .
27 de julho de 2026
Opinião espontânea
Resposta da Harvey Norman United Kingdom - Harvey Norman Boucher Road
Hi Ann,
We're so glad you had a positive experience. We appreciate your kind words and feedback about the helpful service you received!
Kind Regards,
Kevin
Resposta da Harvey Norman United Kingdom - Harvey Norman Boucher Road
Hi Jamie,
We are delighted to hear that your delivery experience was both easy and efficient. Thank you for your kind words!
Many thanks,
Katie.
Great experience overall glen in store…
Great experience overall glen in store was very helpful and the delivery was very smooth
17 de julho de 2026
Opinião espontânea
Resposta da Harvey Norman United Kingdom - Harvey Norman Boucher Road
Hi Robert,
We're so glad you had a great experience with our team in-store and that your delivery was smooth. We appreciate you sharing your positive feedback!
Kind Regards,
Victoria
Very impressed with the 2 young men who…
Very impressed with the 2 young men who delivered the sofa!
Very prompt and diligent workers.
Carried out the job perfectly and respectfully!
16 de julho de 2026
Opinião espontânea
Resposta da Harvey Norman United Kingdom - Harvey Norman Boucher Road
Hi there,
We're so pleased to hear about your positive experience with our delivery team. It's wonderful to know they were prompt, diligent, and respectful.
Kind Regards,
Conor
Excellent service
Excellent service, friendly, helpful and efficient. Very punctual too
15 de julho de 2026
Opinião espontânea
Resposta da Harvey Norman United Kingdom - Harvey Norman Boucher Road
Hi there,
We're so glad to hear that you experienced excellent, friendly, and efficient service, and that we were punctual. Thank you for your wonderful feedback!
Many thanks,
Katie.
New hotel type mattress
Very efficient guys delivering our new mattress and removing old one .Two more delivery’s this week so keep up the good work 🤗
7 de julho de 2026
Opinião espontânea
Resposta da Harvey Norman United Kingdom - Harvey Norman Boucher Road
Hi there,
We're so pleased to hear our delivery team provided such efficient service with your new mattress and the removal of your old one. We appreciate your kind words and look forward to your upcoming deliveries!
Kind Regards,
Kevin
Would recommend
Friendly and knowledgeable staff. Good prices for products. Delivery service was also great with live updates, and item delivered and assembled quickly.
5 de julho de 2026
Opinião espontânea
Resposta da Harvey Norman United Kingdom - Harvey Norman Boucher Road
Hi Damien,
We're so happy to hear you had such a positive experience with our friendly and knowledgeable staff. We appreciate your kind words regarding our product prices and the efficient delivery and assembly service.
Kind Regards,
Kevin
The rating is for Michael Murray who…
The rating is for Michael Murray who dealt with my complaint regarding a damaged order that had been delivered by their carrier DPD. Michael was extremely helpful, professional, offered great customer service through out and made the whole unfortunate experience less traumatic. Dissappointed with all the inconvenience especially now as im trying to source this item from elsewhere. This order was needed sooner than later in brand new condition as purchased and i wasnt confident Harvey Norman could make that happen.
2 de julho de 2026
Opinião espontânea
Resposta da Harvey Norman United Kingdom - Harvey Norman Boucher Road
Hi Fay,
We truly appreciate you taking the time to share your positive experience. We are pleased to hear that our team was able to assist you effectively despite the unfortunate issue with your order. We understand your disappointment regarding the damaged delivery and the inconvenience it caused, especially given the urgency of your item. We value your feedback and are always working to improve our services.
Kind Regards,
Kevin
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.