Harvey Norman United Kingdom Opiniões 

Aaron the store manager was amazing!! Came back the following week to purchase a tilt and lift chair for my grandad and his help couldn’t have been better. Gave us information along every step and kept nothing hidden from us.
Top tier customer service, will definitely be back for future purchases.

The delivery men where lovely, very friendly, rang to keep me informed about delivery, respectful and professional, I am delighted with the service received...Staff inside store friendly, helpful and knowledgeable I would definitely shop there again in the future,

I made a purchase from Harvey Norman UK almost a month ago, and the experience since then has been absolutely unacceptable.
Before purchasing, their own website advised customers to contact them to confirm whether the product was in stock. We did exactly that. After contacting them, Harvey Norman sent us a payment link, which gave us every reason to believe the product was available and that the order could be fulfilled.
Since taking our payment, however, there has been virtually no communication.
I have had to call them repeatedly just to find out what is happening with my order. On one call, I was told that the product was actually not in stock and that selling it to us had been a mistake on their side.
On another occasion, I was told that someone would check with the warehouse and call me back. Nobody did.
Even more frustratingly, they later claimed that they had tried to call me and had sent me an email. I have no missed calls and no email whatsoever.
Almost a month after paying, I am still left chasing them for answers about a product that they apparently should not have sold to me in the first place.
The combination of taking payment after we specifically checked stock availability, failing to proactively update us, repeatedly making promises to call back, and then claiming to have contacted us when I have no record of either a call or an email has completely destroyed my confidence in this company.
Based on my experience, I would strongly advise potential customers to think very carefully before paying Harvey Norman UK for anything unless they can provide clear written confirmation that the item is physically in stock and ready for dispatch.
I certainly would not purchase from them again. This has been one of the most frustrating online retail experiences I have had.

Veronika was amazing!! We came in for a MacBook and wanted to pay via the Humm finance option but we had issues online so headed instore. Unfortunately we were unsuccessful but due to Veronika's excellent customer service & product knowledge we purchase it outright. Veronika is a massive credit to Harvey Norman and a pleasure to deal with, thank you, will be returning!

I was interested in purchasing a new cooker, spoke st length with Steve the manager who was very knowledgeable which enabled me to hopfully make the right decision. Thank you

Seen this iPad advertised saying collection in 2 hours, placed an order, also bought new case & Screen protectors from Amazon.
Order status kept saying we will email you when ready for collection & today I called the branch & was told to just pop down to the branch (without taking any order number)
Was planning on going this afternoon but got email saying order has been cancelled, money refunded.
Now I have a decent case and screen protector but no iPad.
First time tried this establishment but will steer away from now on

Hamza did a great job really efficient and polite

Today we went back to Harvey Norman’s at Holywood exchange we needed a new oven and we ended up leaving with a new oven, a sage barista express impress coffee maker and a shark flex style 5in 1
£1,363.94 later. 😁 our sales assistant was Patricia Martin invoice no. 498025 and the reason we bought more than we anticipated was Patricia, she knew everything about the coffee machine and all the difference’s between each one, also the oven which we did need again with her knowledge we chose the right one and just because it was my birthday and I was chatting to her about hair stylers and I didn’t want to pay too much
I ended up with the whole “whistling Dixie” 5 in 1 shark flex style at £269.00 😆 she is a wonderful sales assistant communicates and has great product knowledge as well as charm and personality. Xxx

Mark and Adrian in Harvey Norman were so helpful and flexible given that we changed our minds on a number of occasions. Mark and Clarke, the delivery men, couldn’t have been more helpful and knowledgeable, giving us advice on positioning of furniture etc. 2 gentlemen. We are entirely happy with the service from start to finish.

This week in Harvey norman i purchased a Hisense microwave and the service from Hayley was excellent.I called in today and bought a sage blue kettle with a matching toaster,Once again Louise and Hayley served me .Great service from both ladies well done .

Pre ordered the IPhone 18 pro max on Sunday at the Sutton Coldfield branch was unable to get credit with apple or curry’s however with Ellie #10687 was able to sort out the pre order swiftly happy with the service provided

On the 26/08/26 I ordered JBL Tune 670NC Wireless On-Ear Noise Cancelling Headphone | Blue and I haven’t received the item I have been waiting several weeks for staff Michael to reply to a handful of emails requesting my refund or replacement I still have not received a response.

Came, delivered, left.
Very eggicient.

Completely USELESS - 10 Days Later still dont have item.

NEVER USE HARVEY NORMAN.

I received an email confirmation for my order on 7/9/26
Waited a whole week and didn't receive any post.

On 13/9/26 I emailed HarveyNorman to ask is this normal behavior, received a useless reply saying somebody would get back to me.

Its now the 17th and still no official reply or item received. 10 whole days.

10 days after placing order no item received.

NEVER USE HARVEY NORMAN.

The delivery drivers were truly professional thought we’d have difficulty getting the sofa in situ upstairs as it was a narrow staircase and a sharp turn at the top but they were in and out with no fuss at all. Very impressed.

The delivery of our furniture from Harvey Norman was absolutely flawless and the tracking information kept us informed of the exact time the furniture was going to arrive. The delivery staff were very polite and helpful and positioned the furniture exactly where we required it. First class service.

Our advisor Laurence was so lovely and helpful. My mum was 84 and wanted a fridge freezer - nothing was too much trouble for him. Great all round. Thank you

Such nice guys and very quick and professional

Jayden was excellent in guiding us around, sharing information and answering our questions, which led to us returning the following day to buy our TV.
Jayden made us think about where the TV should be placed in our home and the impact of light on the screen.
Furthermore, he was polite, not overbearing as to what we should buy.