The first delivery is a disaster as he put in the wrong door and when I found out when I phone your office they mentioned that mail man put in a Brown door with a silver mail box, and my door is pure... Ver mais
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
The design featuring both Queen Victoria and Queen Elizabeth II is stunning and full of detail. However, be prepared for the size, as a one-tenth sovereign, it is quite small, though the 24-carat gol... Ver mais
A empresa respondeu
Brilliant customer service, talked through the whole procedure from start to finish and the whole experience was exactly as they described it. All the different staff I've spoken to over the last cou... Ver mais
A empresa respondeu
Well pleased with my purchase of the eighth sovereign with Queen Elizabeth and Queen Victoria then King Charles on the other side. It was very well packed and the lovely gift of Queen Elizabeth's l... Ver mais
A empresa respondeu
Informações sobre a empresa
Sobre Hattons of London
Escrito pela empresa
Specialists in Rare and Exclusive Gold Sovereigns
Hattons of London is a trusted and respected specialist in rare and exclusive coins, including world firsts and exclusive releases.
We provide a bespoke service to new and existing coin collectors, offering a variety of heritage and modern gold coins.
Hattons of London has a team of highly skilled account managers, who are on hand to offer advice and information about the products we offer and the world of numismatics.
14 Day Complete Satisfaction Guarantee
Order with confidence
We are so confident that you will enjoy and appreciate the coins we offer that we provide our clients with a 14 Day Complete Satisfaction Guarantee.
This provides you with peace of mind, and an opportunity to ensure that your purchase meets your expectations in every way, and is backed up by our first-class client services team. None of our competitors offer this commitment.
Informações de contacto
4,9
Excelente
14 mil opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Easy to order and being kept in touch…
Easy to order and being kept in touch and a quick delivery time ,can't ask for more . Thank you .
8 de agosto de 2026
Resposta da Hattons of London
Mrs Clements, Thank you so much for your kind words! It’s lovely to hear that you found our ordering process smooth and the delivery swift. We always aim to keep you in the loop every step of the way, making the experience as enjoyable as possible.
Warm regards,
Becky
From ordering to delivery it was…
From ordering to delivery it was seamless, I would highly recommend Hattons
7 de agosto de 2026
Resposta da Hattons of London
Thank you so much for sharing your experience with us, Mr Seward! It's fantastic to hear that the journey from ordering to delivery felt seamless. We're all about ensuring that you feel taken care of every step of the way.
Warm regards,
Becky
Even though I was not at home when my…
Even though I was not at home when my parcel was delivered and not signed for ,it was put in a safe place for me to find.
8 de agosto de 2026
Resposta da Hattons of London
I'm delighted to hear that your parcel found its way safely to you, even in your absence, Mr WIlding. I hope you're thrilled with your latest acquisition and that it adds a special touch to your collection. If there's anything more we can do for you, please don't hesitate to reach out.
Warm regards,
Becky
The service was great
The service was great. My product arrived with expediency and well packaged. Came in a lovely box. I’ll be using them again. One criticism I will make though is the sheer amount of emails they send. So many that I didn’t even read them, went straight to my delete box.
8 de agosto de 2026
Resposta da Hattons of London
Melanie, Thank you so much for taking the time to share your experience! I'm thrilled to hear that you loved the packaging and enjoyed our swift service. We definitely want to make sure your inbox isn’t feeling overwhelmed, so I’ll pass along your feedback to the team. If you would like to update your contact preferences please feel free to call us on 0333 234 3101 and we can certainly look into this for you.
Warm regards,
Becky
very quick and helpfu;
8 de agosto de 2026
Resposta da Hattons of London
Thank you for your kind words, Mr Wilson, It’s wonderful to hear that you had a swift and satisfying experience with us. We aim to make each interaction as seamless and enjoyable as possible.
Warm regards,
Becky
On the whole great but I was not…
On the whole great but I was not prepared for the hard upselling which could be quite intimidating to some people and make them commit to something they can not afford.
7 de agosto de 2026
Resposta da Hattons of London
Carol, Thank you so much for sharing your thoughts with us. We really appreciate your feedback and are always striving to improve how we connect with our customers. It’s important to us that every interaction feels comfortable and that our passion for what we do shines through. If there's ever anything you’d like to discuss further, please feel free to get in touch.
Warm regards,
Becky
Excellent Service
Easy to navigate the website to find what I wanted. Regular updates on my order which was delivered earlier than estimated. I purchased the coin as a gift and it was beautifully presented and well received.
7 de agosto de 2026
Resposta da Hattons of London
Cat, I'm so thrilled to hear about your delightful experience with us! It sounds like your shopping journey was smooth sailing, and I'm glad the coin was a hit as a gift. The fact that it arrived early and in such lovely packaging is just the cherry on top!
Warm regards,
Becky
Hi the phone call to order my item was…
Hi the phone call to order my item was very helpful and the coin I received was great thank you
7 de agosto de 2026
Resposta da Hattons of London
Thank you so much for sharing your delightful experience, Josephine! I’m thrilled to hear that your phone call was helpful and that you are pleased with your new coin. It’s always wonderful to know our items are appreciated as much as we appreciate our clients.
Warm regards,
Becky
Resposta da Hattons of London
Lynn, Thank you so much for your kind words! It's always wonderful to hear that our coin and service met your expectations. We're thrilled to have you as part of our coin collecting family.
Warm regards,
Becky
My experience was made all the better…
My experience was made all the better by the communication I had with your representative, Morgan. I bought this coin for my Husband as an Anniversary gift on the 18th of August
She told be about a further offer to watch out for as they tend to sell fast, but I explained that I wanted to gauge his interest in this first one, before looking at the big set. That big set is quite expensive, and as a 74 yr old pensioner, I don’t want to spend out on something he doesn’t really want.
I hope you understand.
7 de agosto de 2026
Resposta da Hattons of London
Mrs Brown, What a delight it is to hear about your thoughtful anniversary gift for your husband! It sounds like Morgan was a great help in guiding you through your choice. I do hope your husband cherishes the coin as much as we enjoyed helping you find it. It's always wise to take a moment and gauge interest, especially with something as special as this. We completely understand your careful approach. We are delighted that you experienced such wonderful service with Morgan, and we're here whenever you're ready to explore more.
Warm regards,
Becky
Kept updated with progress via text and…
Kept updated with progress via text and email. Everything went smoothly, thanks.
7 de agosto de 2026
Resposta da Hattons of London
Mark, Thrilled to hear that everything flowed smoothly for you! Our team's mission is to keep you in the loop at every step.
Warm regards,
Becky
I found the speed of delivery very…
I found the speed of delivery very quick but although the advisor was helpful and friendly, the trying to get me to buy larger items and spend more money, was, for me, way too much. And repeatedly offering the paying instalments. If someone says can I help with you anything further and you say no that should be the end of the call and now the constant emails is also too much - sorry!
7 de agosto de 2026
Resposta da Hattons of London
Diane, I genuinely appreciate you taking the time to share your thoughts, and I'm truly sorry to hear about your experience; I'd like to say thank you for your time on the phone today. It's great to hear that you found our delivery speedy and your advisor friendly and helpful, and I really appreciate your feedback about the sales process and emails; it helps us make improvements as we strive to provide the best experience for our customers.
Warm regards,
Becky
Resposta da Hattons of London
Thank you for taking a moment to share your experience! We're thrilled to hear that our service and speedy shipping made your interaction with us a positive one. Providing helpful support is something we pride ourselves on, and it’s wonderful to know we hit the mark for you. We hope you enjoy adding something special to your collection!
Warm regards,
Katie
The account managers approach
6 de agosto de 2026
Resposta da Hattons of London
Thank you for sharing your feedback with us and for your time on the phone today, Andy. I am pleased to hear that you are happy with your purchase, however, I am sorry that our communication did not quite match your expectations. We really value your feedback and will take it on board to improve our approach in the future.
Best wishes,
Katie
All good,thank you.
6 de agosto de 2026
Resposta da Hattons of London
Kevin, Thank you for the lovely note! It’s always great to hear from you. Whether you’re adding to your collection or just browsing our latest pieces, we’re thrilled to be a part of your journey.
Warm regards,
Becky
Resposta da Hattons of London
Robin, Thank you for your kind words! We're thrilled to hear that you enjoyed our service. It's always a pleasure to help coin enthusiasts like yourself discover our unique pieces. If you ever have more questions or need assistance, feel free to reach out.
Warm regards,
Becky
The item was delivered in good time as…
The item was delivered in good time as expected.
6 de agosto de 2026
Resposta da Hattons of London
Thank you so much for letting us know about your experience. Punctuality is important to us, and it's great to hear that your delivery arrived exactly when you anticipated.
Warm regards,
Becky
Very competent but a bit too aggressive…
Very competent but a bit too aggressive with marketing after the sale
6 de agosto de 2026
Resposta da Hattons of London
Robin, thank you for sharing your thoughts with us. I appreciate your feedback and will certainly take your comments on board as we strive to create a more enjoyable experience for all our clients. Your insights are invaluable, and we are here if you have any more thoughts or questions in the future.
Warm regards,
Katie
Amazing so easy to order & fantastic…
Amazing so easy to order & fantastic service. The coin is lovely & the book that comes with it is a great read .
Thank you to everyone at Hattons of London 😄
6 de agosto de 2026
Resposta da Hattons of London
Kevin, thank you so much for your wonderful words! I’m thrilled to hear you had such a smooth experience and that you're enjoying the coin and its accompanying book. It's always a pleasure to share our passion for history and craftsmanship with someone who truly appreciates it. If you ever have any questions or need assistance, we're just a call away!
Warm regards,
Katie
Excellent service
Excellent service. Always informed of order process stages and delivery status.
5 de agosto de 2026
Resposta da Hattons of London
Patricia, Thank you so much for sharing your experience! It’s wonderful to hear that our service kept you informed every step of the way. We strive to make each interaction seamless and enjoyable, so it's great to know we're hitting the mark. If there's anything else we can do for you, just let us know.
Warm regards,
Becky
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.