Haunted Houses Events Ltd Opiniões 

Resposta da Haunted Houses Events Ltd

16/06/2025

Hi Kerry – thank you so much for your lovely review!

We’re so pleased to hear that your first event with us was such a great experience, and even more so that Rachel helped make you feel comfortable and welcome throughout the night. She’s a fantastic host and we’ll make sure your kind words are passed straight on to her.

Shrewsbury Prison is such a brilliant location, and we’re glad you got to enjoy it with a great group and a bit of activity too! We’d love to see you again at another event soon — you’ll be very welcome.

All the best,
The Haunted Houses Team

Resposta da Haunted Houses Events Ltd

16/06/2025

Hi Kevin – thanks so much for your review!

We’re really glad you enjoyed your evening at Norton Priory. Polly and James will be chuffed to hear they helped make it a good night for you both — they’re always keen to get everyone involved and make sure each guest feels part of the experience.

And that crystal moment at the end... definitely one to make you think! We love when sceptics find themselves a little bit curious by the end of the night — that’s half the fun.

Hope to see you both again at another haunted location soon!

All the best,
The Haunted Houses Team

Resposta da Haunted Houses Events Ltd

9/06/2025

Hi Caitlin,

Thank you so much for taking the time to leave us a review — I’m really glad to hear you had such a great night at The Skirrid Inn, even if the spirits were playing a bit hard to get!

It means a lot to know you felt welcomed and looked after by the team — they’ll be so pleased to hear your kind words. And you’re absolutely right, the activity can vary, but the experience is always what we make of it — and it sounds like you made it a good one!

We’d absolutely love to welcome you back again in the future — fingers crossed for a few more ghostly guests next time 👻

Warm wishes,
Kit
Haunted Houses Events

Resposta da Haunted Houses Events Ltd

7/06/2025

Hi, I’m Chris – Event Operations Manager here at Haunted Houses Events.

Thank you for taking the time to leave your review. I'm sorry to hear your experience at 30 East Drive didn’t quite match what you'd hoped for, especially if your past ghost hunts with other companies felt more engaging or informative.

While 30 East Drive is a location steeped in reputation and activity, it is also extremely compact. For that reason, we generally structure our vigils in small group formats rather than solo exploration, to ensure both safety and atmosphere are maintained. That said, our team should always remain approachable and supportive, and I’m disappointed to hear that this didn’t come across as it should have on the night. Your feedback has been noted and will be reviewed internally.

You also mentioned a “blocker” being placed on the energy — this isn’t something we’ve come across as part of any standard practice, so I’d be really interested to understand more about what happened there if you’re happy to share.

If you’d like to continue the conversation, feel free to drop me an email directly at bookings@haunted-houses.co.uk — I’d genuinely welcome the chance to talk further.

Thanks again for your feedback, and I do hope we can offer you a more enjoyable experience in the future.

Warm regards,
Chris
Event Operations Manager
Haunted Houses Events Ltd

Resposta da Haunted Houses Events Ltd

9/06/2025

Hi Rochelle,

Wow — thank you so much for such a lovely review! I’m thrilled to hear your night at 30 East Drive left such a strong impression. It really is one of those locations that stays with you, and it sounds like the activity didn’t hold back for your visit!

Chris and Nick will be over the moon to hear your feedback — they genuinely care about creating a safe, welcoming space for everyone, so your kind words will mean the world to them.

It’s brilliant to hear that the small group size added to the experience too — and we’d absolutely love to welcome you back again for another unforgettable night.

Thanks again for taking the time to share this — it really does mean a lot.

All the best,
Kit
Haunted Houses Events

Resposta da Haunted Houses Events Ltd

9/06/2025

Hi there,

Thank you so much for this incredible review — it honestly gave me goosebumps reading it back! You’ve captured the spirit (pardon the pun!) of how we approach our events so well — letting the night unfold naturally, without leading or influencing, and allowing the location and whatever lingers there to guide the story.

Your bath vigil moment was especially fascinating to read — it’s amazing how things can seem disconnected at first, only for it all to click into place later in the night. That kind of unfolding mystery is exactly what we hope our guests experience.

We also really appreciate you mentioning the ebb and flow of activity. It's something we’re always open about — the energy in the room, the time of night, even the emotions of the group — it can all make a difference, and it’s lovely to hear that the honesty of our hosts added to your trust in the process.

Thank you again for taking the time to write such a detailed and insightful review. We’d absolutely love to welcome you back again for another journey into the unknown — you clearly belong on this side of the torchlight!

All the best,
Kit
Haunted Houses Events

Resposta da Haunted Houses Events Ltd

26/05/2025

Hi Dana,

Thank you for sharing your feedback — I’m truly sorry to hear that you left the event feeling this way, especially on what should have been a special evening for you.

I’ve sent you a personal email today, inviting you to share any further details privately so we can look into this properly. As a company, we take all guest concerns seriously and will always investigate where needed — but we do also believe in giving everyone involved a fair and measured chance to respond.

The host you’ve referred to has worked with us for several years and this is the first time we’ve received feedback of this nature regarding her. While it’s clear you felt personally affected, I want to reassure you and other readers that this kind of experience is not reflective of our usual standards or guest care. We host thousands of guests each year, and kindness, professionalism, and inclusion are values we take seriously.

We are now looking into this grievance internally and, where appropriate, will speak with the team members involved across the event you attended. If any issues are found, they will be addressed directly.

Again, I’m sorry your night didn’t meet expectations. We remain open to resolving this with you, and we thank you for attending a second event with us — your past support hasn’t gone unnoticed.

— Kit,
Haunted Houses Events

Resposta da Haunted Houses Events Ltd

26/05/2025

Hi Charlotte,

Thank you so much for such a lovely review – it really means a lot to all of us! We're so glad you've enjoyed your ghost hunts with us, even on the quieter nights (they can be just as special in their own way!).

It’s amazing to hear you've joined us on so many events over the past year – and even better to know each one has felt unique. That’s exactly what we hope for. We'll make sure to pass on your kind words to the team – they’ll be chuffed!

We can’t wait to see you again soon for your next spooky adventure.

All the best,
The Haunted Houses Events Team

Resposta da Haunted Houses Events Ltd

26/05/2025

Hi there,

Thank you so much for your kind words – what a lovely review to read! We're absolutely made up that both you and your parents had such a brilliant time at East Drive and Pen-Y-Lan Hall on the same night – talk about a proper family of ghost hunters!

We’d love to have you swap places next time and experience each other’s locations – both venues have such different energies, so it’s great that you’re keen to explore more. And a big thank you for the shoutout to our hosts – we’ll make sure they see this!

Looking forward to seeing you all again very soon for the next adventure.

All the best,
The Haunted Houses Events Team

Resposta da Haunted Houses Events Ltd

13/05/2025

Thank you for your feedback — and for taking the time to share your thoughts so thoroughly.

We’re genuinely sorry to hear the night didn’t meet your expectations. While we’re pleased that you found parts of the evening promising, it's disappointing to read that your overall takeaway was one of frustration rather than curiosity or connection.

We’d like to be very clear that we do not encourage sensationalism or theatricality in any part of our events. We’ve always championed critical thinking, space for silence, and guest-led exploration. It’s a core part of our approach, and that hasn’t changed.

The guest you mentioned — who has now been referenced multiple times across reviews — was just that: a paying guest. She did not represent our team, and while she may have participated actively during that final vigil, she was not leading it. We understand how perceptions form in group settings, but we can’t and won’t police how individual guests choose to engage, unless it poses a disruption or risk to others — which in this case, it didn’t.

Your comment about our hosts needing to "strip back and reconnect with their spiritual sides" is noted — but also quite personal. Our team are deeply committed to what they do, and many of them balance demanding professional lives to continue supporting these events, often on little rest. To suggest they’re not spiritually engaged based on a single vigil — or that they were giggling rather than leading — doesn’t reflect the experience of the many other guests in the room.

We respect that everyone brings their own expectations to a ghost hunt. For some, it’s about chills and energy. For others, it’s about evidence and quiet connection. We try to meet all of those needs — but we can’t always deliver every type of experience in one evening, especially when the direction of the night is influenced as much by the group dynamic as it is the activity itself.

We always reflect on feedback, and we’ll do the same with yours. But we must also protect our team from suggestions that their professionalism or purpose is disingenuous. We are here for the right reasons — and always have been.

We sincerely hope your next investigation brings you the experience you're looking for.

Haunted Houses Events Team

Resposta da Haunted Houses Events Ltd

12/05/2025

Thank you for taking the time to share your follow-up thoughts.

We do appreciate that all guests come with their own experiences, expectations, and understanding of the paranormal — and it’s clear from your message that you have a genuine passion for the subject, which we respect. At no point did we intend to diminish that.

When we referred to your group as "amateur investigators," we simply meant hobbyists — individuals who explore the paranormal out of personal interest, rather than as professionals or those running events for commercial gain. It was not meant as a criticism, but simply to distinguish independent guests from those working within the industry.

We do find it regretful that this has resulted in a one-star review, particularly as much of the frustration seems directed toward a third party — a fellow guest — rather than the event itself or our team. It’s always disappointing when an evening designed to be immersive and enjoyable ends in disillusionment, especially when it involves tension between guests over trust.

We would kindly suggest that, in future, if there is ever doubt or concern during or after any event or service, reaching out to the company directly first can often lead to a more balanced and constructive outcome for all involved. A conversation can clear up misunderstandings, offer reassurance, and often avoid the lasting impact of a public review that may not reflect the full picture.

Regarding the final vigil: the guest in question was a paying attendee acting independently. While she had a distant past connection to Haunted Houses Events and was open about this, she has had no involvement with us in over five years. She was not part of the team and held no role on the evening. We understand how perceptions can form in charged settings, but all activity on the night was spontaneous and unscripted.

We never claim that everything witnessed during an event is paranormal — and in fact, we encourage healthy scepticism. Our aim is to provide guests with the opportunity to explore, not to manufacture outcomes.

We’re sorry the evening didn’t meet your expectations in the end, and we hope that your future investigations bring more satisfying results. Thank you again for joining us at Pen-y-Lan Hall.

— Haunted Houses Events Team

Resposta da Haunted Houses Events Ltd

12/05/2025

Hi Diana,

Thank you so much for sharing this — we’re absolutely thrilled to hear your son had such a memorable 18th at 30 East Drive! It sounds like an incredible night of activity, and we’re so glad Dan and Craig helped make the experience special. Your kind words and loyalty genuinely mean the world to us.

Kindest regards,
The Haunted Houses Events Team

Resposta da Haunted Houses Events Ltd

12/05/2025

We’re disappointed by this review, especially as the guest remained fully engaged throughout the night, participated in every vigil, and never showed any signs of not enjoying the event. No concerns were raised with our team at any time, and the party remained until the end.

The individual accused of faking activity was a paying guest. While she mentioned working with us over 5 years ago, she has had no involvement since. Her past connection was shared openly — a detail that would never be disclosed if any form of deception were intended. Her conduct raised no concern, and no manipulation was observed. Resorting to finger-pointing as a means of dismissing possible activity is both unfair and unfounded.

We’ve been delivering professional investigations for 11 years, hosting over 300 events annually and welcoming more than 50,000 guests. We know Pen-y-Lan Hall well, having investigated it for over a decade. While noise transfer is possible in some parts of the venue, the knocks heard were intelligent and responsive — not random bumps. The Estes Method also produced highly relevant, guest-led responses, which came directly through the reviewer’s own party. These moments were never questioned on the night — and instead contributed to what felt like a potentially very active investigation.

We promote debunking, as reflected in many of our reviews, but we also recognise when genuine points of interest arise. Our team responded with passion and excitement — as they should. The level of activity on this occasion was exceptional and became a talking point across the weekend — something that rarely happens once an event concludes. That alone should speak volumes.

The reviewer’s group identified themselves as amateur investigators — a detail worth noting. In the paranormal field, especially online, support is often lacking from group-to-group, and event teams frequently become the target of criticism rather than collaboration.

This reply is not directed at the reviewer, but for the benefit of our future valued guests. We have a very high guest return rate — many of whom would strongly disagree with the way our business has been portrayed here. This gentleman won’t be returning. We’re very comfortable with that.

— Haunted Houses Events Team

Resposta da Haunted Houses Events Ltd

12/05/2025

Hi Bethany,

Thank you so much for your kind words — it really means a lot to us! We're so pleased you've enjoyed your nights with us, and it's lovely to hear you've picked up some new techniques along the way. We'll look forward to seeing you again on your next ghost hunt.

Kindest regards,
The Haunted Houses Events Team

Resposta da Haunted Houses Events Ltd

12/05/2025

Hi Stephanie,

Thank you so much for your lovely feedback — it really does mean a lot to us. We're so grateful for your continued support and it's always a pleasure having you join us. We look forward to seeing you on many more ghost hunts to come!

Kindest regards,
The Haunted Houses Events Team

Resposta da Haunted Houses Events Ltd

12/05/2025

Hi Adam,

Thank you for such thoughtful feedback — we really appreciate it. We're so glad you enjoy the flexible approach we take on our nights and that you’ve felt supported to follow your own intuition during the vigils. It means a great deal to know you wouldn’t choose another company!

Kindest regards,
The Haunted Houses Events Team

Resposta da Haunted Houses Events Ltd

12/05/2025

Hi Sian,

Thank you for choosing to spend your 30th birthday with us — we’re so pleased to hear you had such a brilliant time at The Galleries of Justice! It’s great to know you appreciated the honest approach and hands-on investigating. We'd love to welcome you back again soon.

Kindest regards,
The Haunted Houses Events Team

Resposta da Haunted Houses Events Ltd

12/05/2025

Hi Bethany,

Thank you so much for such kind words — it really means a lot to the whole team. We’re so glad you’ve had great experiences with us at both Ryecroft Hall and The Galleries of Justice, and it's lovely to hear your friends and family enjoyed their investigations too. We truly appreciate the recommendations and your continued support!

Kindest regards,
The Haunted Houses Events Team

Resposta da Haunted Houses Events Ltd

12/05/2025

Hi Jessica,

Thank you so much for such a thoughtful review. We're really pleased to hear you've felt supported whether attending as a novice or returning guest — that balance is exactly what we aim for. It’s lovely to know you've enjoyed the nights with both your mum and partner, and your loyalty truly means the world to us.

Kindest regards,
The Haunted Houses Events Team

Resposta da Haunted Houses Events Ltd

12/05/2025

Hi Gemma,

Thank you so much for your kind words — we really appreciate your trust and support. It’s wonderful to hear you’ve had such positive experiences with us, and we’re so glad you feel we stand out in the field.

Kindest regards,
The Haunted Houses Events Team