Havenjapan Opiniões 100

Resposta da Havenjapan

28/01/2026

Dear Deborah,

Thank you for sharing this lovely note. A snowy Hakone has its own quiet magic, and I’m glad the day felt warm despite the cold. Lucas is a great guide, and it’s wonderful to hear that his presence, knowledge, and care made the experience both engaging and memorable for you.

Kind regards,
Elie

Resposta da Havenjapan

28/01/2026

Dear Shelby,

Thank you for your kind words. I’m glad communication felt smooth as usual, and that the day came across as both clear and enriching. Always happy to drive the Supra for you, and will be looking forward to your next visit!

Kind regards,
Elie

Resposta da Havenjapan

28/01/2026

Dear Eva,

Thank you for your kind note. I’m glad to hear the day with Cyril felt well-paced and that you enjoyed both the historical explanations and the time at the onsen. We'd be very happy to have you back on your future trips to Japan.

Kind regards,
Elie

Resposta da Havenjapan

28/01/2026

Dear Emanuele,

Thank you for your message. I’m very happy to hear that your time with Lucas was such a positive experience.

Kind regards,
Elie

Resposta da Havenjapan

28/01/2026

Dear Victor,

Thank you for sharing this. I’m glad the day felt full yet unhurried, with room to adapt as you went along, especially taking a little extra time to enjoy the onsen.

Catching good weather and light traffic always adds something special, and experiencing the roads around Hakone in the GTR35 under those conditions is a rare pleasure. I’m very happy the day left a strong impression.

Kind regards,
Elie

Resposta da Havenjapan

28/01/2026

Dear Royce,

Thank you for sharing your experience. I’m really pleased to hear that we managed to show you a different side of Hakone, even after several previous visits. Evan has a thoughtful way of looking beyond the obvious and introducing places that feel quieter and more personal.

Knowing that the day felt relaxed, bespoke, and genuinely enjoyable for you both is exactly what we hope for. I truly appreciate your recommendation and your trust.

Kind regards,
Elie

Resposta da Havenjapan

28/01/2026

Dear Leo,

Thank you for such a kind message. I’m very happy to hear that your day in Nikko was such a fun and memorable one for you and your daughters. I’m glad the suggestion to explore this part of Japan brought something new and different to your trip, and your words of encouragement truly mean a lot to us.

Kind regards,
Elie

Resposta da Havenjapan

27/01/2026

Dear Robbie,

Thank you for sharing this, despite the ordeal it took to have it published. We often lose reviews to Trustpilot AI carelessness, and it's a shame ... I don’t often say this about reviews, but yours truly moved me. Helping turn a long-held dream into a real day on the roads of Hakone, and being trusted with something as meaningful as a proposal, is something I’ll never take lightly. Arranging the R34, finding the right moment and place, and seeing everything come together so naturally was a real privilege.

Evan will be deeply touched by your words. He has a special way of blending passion, knowledge, and genuine enthusiasm, and I’m glad the roads, the views, and even Daikoku PA became part of such an unforgettable story. And of course… hearing that she said yes makes this all the more special.

Thank you again for your trust, your kindness, and for letting us be part of such an important chapter in your lives.

Kind regards,
Elie

Resposta da Havenjapan

27/01/2026

Dear Craig,

Thank you for sharing this lovely reflection on your day in Nikko. Snowy weather always changes the rhythm of a visit, and I’m glad it became part of the atmosphere rather than a limitation. Evan knows how to blend history, daily life, and his own experience in Japan. Nikko has a quiet depth, especially in winter, and I’m happy you were able to enjoy it at an unhurried pace despite the conditions. Thank you for your trust and your kind recommendation.

Kind regards,
Elie

Resposta da Havenjapan

27/01/2026

Dear Aryn,

Thank you for your review. Even when Mt. Fuji stays hidden, days like the one you describe are exactly why we do what we do. I’m really glad that the conversations, the exchanges about culture, nature, and life itself, became as meaningful as the places you visited. Evan has a rare ability to create that kind of space, where the experience feels genuine rather than scripted.

Kind regards,
Elie

Resposta da Havenjapan

27/01/2026

Dear Chris,

Thank you for your review. I have to admit, reading that you would come back to Japan just to spend more time with Evan made me laugh (in a very positive way). He has a rare way of blending knowledge, warmth, and humor so the day feels effortless rather than guided.

I’m glad the experience felt both educational and genuinely fun. That balance is exactly what we aim for, especially for travelers discovering Japan from afar. Thank you again for the recommendation; it means a lot to us.

Kind regards,
Elie

Resposta da Havenjapan

27/01/2026

Dear Joanne,

Thank you for such a thoughtful message. I’m glad the planning felt easy from the start, and that the day itself unfolded in a relaxed and joyful way. Evan has a wonderful instinct for adapting on the spot, and it’s lovely to hear how naturally the route from Mt Oyama to Hakone came together.

What you wrote about the day feeling like time spent with a friend resonates deeply with how we hope our journeys feel. Knowing your son felt it was worth every cent made me smile; that’s a compliment Evan and I will remember.

Kind regards,
Elie

Resposta da Havenjapan

27/01/2026

Dear Brooke,

Thank you so much for sharing this heartfelt review. I’m really glad to hear that your day with Lucas felt relaxed, well cared for, and enjoyable despite the unexpected changes along the way. Situations like road closures are never ideal, but his calm communication and ability to adapt the plan smoothly are exactly what we value in our guides.

Even when Mt. Fuji chooses to stay hidden, Hakone often reveals its own quiet beauty, through the drive, the landscapes, and the sense of stepping away from the pace of Tokyo. It’s wonderful to know that this came through and that the experience still felt meaningful and refreshing.

Kind regards,
Elie

Resposta da Havenjapan

27/01/2026

Dear Robert,

Thank you so much for sharing such a vivid account of your day in Hakone. I’m really glad to hear that the experience felt comfortable, unhurried, and genuinely enriching from the moment Cyril picked you up in Ginza. He has a very thoughtful way of guiding.

I especially appreciate your words about the difference between simply being driven and being guided. Helping guests avoid crowds, find the right viewpoints, and feel at ease enough to relax, is very much part of our philosophy. I’ll be sure to pass your kind feedback on to Cyril, he’ll be touched by it.

Thank you again for your trust and recommendation.

Kind regards,
Elie

Resposta da Havenjapan

Publicada a 27/01/2026

Dear Barbara,

Thank you very much for taking the time to share your experience. I’m delighted to hear that your day from Tokyo to Hakone unfolded so smoothly, especially on a busy holiday weekend. Dominic is very attentive to timing and flow, and it’s wonderful to know that his choices helped you enjoy clear views of Mt. Fuji while avoiding the crowds.

I’m also glad the flexibility of the day, from the Open-Air Museum to your onward connection to Kyoto, made the journey feel effortless. Hearing that the lunch, the conversations, and the overall communication added to the pleasure of the day truly means a lot to us. Thank you for your trust and your recommendation.

Kind regards,
Elie

Resposta da Havenjapan

24/11/2025

Dear Carol,

Thank you for your lovely message. I’m very glad to hear that your day with Lucas felt calm and unhurried, the way Hakone should be experienced. He has a real talent for finding those quiet corners and adjusting the pace to what each guest enjoys, and it’s wonderful to know the hidden spots he chose became such a highlight for you. I really appreciate your recommendation.

Kind regards,
Elie

Resposta da Havenjapan

24/11/2025

Dear Lisa,

Thank you very much for such kind words. I’m truly grateful that the day we spent together left such a strong impression. Guiding becomes easy when the company is warm and curious, and I’m glad that came through in the experience.

It means a lot to hear you would choose Haven again on a future trip; that trust is something I never take lightly.

Kind regards,
Elie

Resposta da Havenjapan

24/11/2025

Dear Anne,

Thank you truly for such a generous and thoughtful review. Spending these nine days together across Japan is something I will also remember fondly. It was a pleasure to accompany you from the energy of Tokyo to the calm of Hakone, the deep spirituality of Nikko, the timeless beauty of Kyoto and Nara. Each region has its own character, and seeing you enjoy the contrasts and transitions between them was a real joy.

I’m glad the planning and logistics lifted the stress of traveling in a new country. My goal is always to let you simply enjoy the flow of each day, knowing that everything, accommodations, transport, visits, timing, has been taken care of quietly in the background. It means a lot to hear that this helped you feel at ease throughout the journey.

The moments we shared in the gardens, shrines, small local restaurants, and hidden corners along the way are the essence of why I love guiding. Japan reveals itself slowly, through details, textures, silences, and encounters, and I’m grateful you embraced all of that with such openness and curiosity. Your attention, kindness, and genuine interest made guiding you a pleasure from the first day to the last.

Thank you again for your trust, your company, and your warm words. I’m very happy that the trip felt complete and meaningful for you, and that you could experience Japan in a way that felt both comfortable and personal.

Kind regards,
Elie

Resposta da Havenjapan

24/11/2025

Dear Stephen,

Thank you so much for sharing your experience in such detail. I’m very glad to hear that the day offered you a gentler rhythm compared to Tokyo, and that Hakone’s calmer atmosphere came through even with the change in weather. Lucas will be very happy to know that his suggestions and flexibility helped you make the most of the day. He has a real talent for finding the right balance between peaceful spots, cultural sites, and those small moments that make a place memorable.

Your description of the tea house, the coffee house overlooking Lake Ashinoko, and the castle captures beautifully what we aim to share with our guests, quiet corners, local touches, and a sense of connection to the region. I truly appreciate your recommendation and the time you took to write this.

Kind regards,
Elie

Resposta da Havenjapan

24/11/2025

Dear Armando,

Thank you very much for taking the time to share this experience. I am really glad to hear that everything felt smooth for you, from the booking on the website to the rhythm of the day itself. Evan truly enjoys sharing Japanese culture in a clear and approachable way, and it is wonderful to know that his explanations helped you connect more deeply with the places you visited.

I am especially happy that the adjustments we made throughout the day felt natural and seamless on your side. For us, tailoring the itinerary in real time to how you feel, your energy, and your interests is a very important part of what Haven is about. Knowing that this came across so clearly is very meaningful.

Thank you again for your trust and your kind words about both the company and Evan.

Kind regards,
Elie