Such an easy system to use. Booked a video call with a clinician so easily and was arranged so quickly. Was seen on time, was able to upload photos so clinician had more information to support my conc... Ver mais
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Leia as opiniões dos outros
Brilliant as you can book an appointment for when it suits you, appointments available allday everyday mon-sun, it's fantastic especially when it's so hard to see your own GP. Only downfall even if yo... Ver mais
I was leaving for Japan at 9.30am and during the night (3am) I realised I was having a reaction to mosquito bites. The GP was able to diagnose & prescribe antibiotics which I collected from Heathro... Ver mais
From the initial call to the consultation the service and support cannot be faulted. I have used this service for prescriptions when you cannot get a doctors appointment for weeks and also for a fit... Ver mais
Informações sobre a empresa
Escrito pela empresa
We help people feel better, faster. HealthHero is a clinic in your pocket, giving you direct access to GPs, counsellors, physiotherapists and other health experts, 24/7. We work with businesses, insurers and healthcare systems to make care simple, affordable and accessible to everyone. We connect you to the right expert, first time, every time. No waiting rooms. No paperwork. No unnecessary steps. Healthcare has not changed in a century. People still wait. Doctors drown in admin. We built HealthHero to fix this. Our smart clinician matching uses technology and real clinical expertise to collect your information, match you instantly to the right professional and handle admin in the background - digital when it should be, human where it counts. We are Europe’s largest digital clinic, trusted by the biggest health systems. We cover 30 million lives in 4 countries. Our 4,000 clinicians deliver over 4 million appointments each year, across 12 connected clinics. From GP to ADHD, it is all here. Healthcare made simple for patients, clinicians and businesses.
Informações de contacto
W1H 6DU, London, Reino Unido
- info@healthhero.com
- healthhero.com
4,8
Excelente
975 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Resposta da HealthHero
Thank you for your feedback. We are pleased you found the service excellent, easy to book and convenient.
we use WPA health care
we use WPA health care, they sub to healthHero for GP's who in turn do what you need them to, so it's a positive experience generally, quick and effecient, especially when something has gone wrong and you nneed help qucikly
17 de junho de 2026
Opinião espontânea
Resposta da HealthHero
Thank you, April. We are glad to hear the service has been quick and efficient when you have needed support.
A fantastic service and so helpful when…
A fantastic service and so helpful when I couldn’t get an appointment with my own doctor
4 de junho de 2026
Opinião espontânea
Resposta da HealthHero
Thank you, Bev. We are pleased the service was helpful when you were unable to access your own GP. We appreciate your kind words.
My request for a consultation was…dealt with very speedily and happened that evening.
My request for a consultation was arranged for the same day and was very prompt. The doctor I spoke to thought I should have an x-ray and was contacting my GP to ask for this. However I haven't heard from my GP, I had already contacted the surgery with no result, so I wasn't surprised.
1 de junho de 2026
Opinião espontânea
Resposta da HealthHero
Thank you for your feedback. We are pleased your consultation was arranged quickly and that the doctor provided clear guidance on next steps. We're sorry to hear you haven't yet heard back from your GP regarding the x-ray referral. While the next steps do sit with your GP surgery, we understand how frustrating it can be to feel like things have stalled. If you'd like us to look into anything further on our end, please don't hesitate to reach out to us directly at patientexperience@healthhero.com.
We hope you get the follow-up you need very soon.
Excellent
Would not be without it now that I have used it. Video appointment arranged in less than 2 hours from booking at a time of my choice. Physician really listened and understood the situation very quickly and prescribed necessary medicines, prescription received in less than 5 minutes from the call ending. Excellent service
7 de junho de 2026
Opinião espontânea
Resposta da HealthHero
Thank you, Carol. We are delighted to hear how positive your experience has been and that you were able to arrange a video appointment so quickly. It is great to know you felt listened to and received your prescription promptly.
I wish everyone could have a Private…
I wish everyone could have a Private GP, its so easy and quick and you desperately needed.
9 de junho de 2026
Opinião espontânea
Resposta da HealthHero
Thank you, Denise. We are delighted to hear you found the service easy and quick to access when you needed it.
Exceptional service
Exceptional service. Had a drs appointment within an hour of booking using the online system on the app. Doctor rang 30 mins earlier than expected. Has a prescription for antibiotics within an hour . Can't fault the service
15 de junho de 2026
Opinião espontânea
Resposta da HealthHero
Thank you, Steph. We are delighted to hear you were able to secure an appointment so quickly and that the process worked smoothly for you. It is great to know you received your prescription promptly and found the service efficient.
The service was really immediate and beneficial
The service was really quick and the advice I received was helpful and reassuring. Providing peace of mind
7 de junho de 2026
Opinião espontânea
Resposta da HealthHero
Thank you, Joyce. We are pleased you found the service quick, reassuring and helpful. It is great to know it provided peace of mind when you needed it.
Resposta da HealthHero
Thank you, Debbie. We are glad to hear you found the service brilliant.
To hear a voice on the telephone…
To hear a voice on the telephone listening to you & giving advice is invaluable if your concern is major or not, small things save life’s
7 de junho de 2026
Opinião espontânea
Resposta da HealthHero
Thank you, Utah. We are pleased to hear you found the support reassuring and valuable. It is great to know speaking with a clinician made a positive difference.
Awesome service and swift appointment…
Awesome service and swift appointment booking service. Clinician was very professional, a good listener and helpful.
4 de junho de 2026
Opinião espontânea
Resposta da HealthHero
Thank you, Emmanuel. We are delighted you found the service quick and easy to access, and that the clinician was professional and supportive.
Quick response to my post operative…
Quick response to my post operative problem. Good advice. Plenty of time to discuss thoroughly and ask questions.
6 de junho de 2026
Opinião espontânea
Resposta da HealthHero
Thank you, Paul. We are pleased the service was able to support you quickly and that you had time to discuss your concerns fully and receive helpful advice.
Extremely easy service to access
Extremely easy service to access. Very professional, empathetic, knowledgeable and caring.
5 de junho de 2026
Opinião espontânea
Resposta da HealthHero
Thank you, Sally. We are delighted to hear you found the service easy to access and that the care provided was professional, empathetic and supportive.
Excellent online consultation
Excellent online consultation. Experienced GP listened carefully and gave excellent advice.
5 de junho de 2026
Opinião espontânea
Resposta da HealthHero
Thank you, Nigel. We are pleased to hear the consultation was helpful and that the GP listened carefully and provided clear and useful advice.
Excellent service definitely ll use it…
Excellent service definitely ll use it again
3 de junho de 2026
Opinião espontânea
Resposta da HealthHero
Thank you, Mika. We are pleased to hear you found the service excellent and that you would use it again.
Resposta da HealthHero
Thank you, Charlotte. We are delighted to hear you found the system and service fantastic.
Resposta da HealthHero
Thank you, Bartlomiej. We are pleased you found the service very good and we appreciate your feedback.
Dr didn’t call
I booked an appointment yesterday for 18.12 ..
It’s now 04.47am…still waiting. Not happy been up all night. Not impressed. Wouldn’t recommend. They say 24/7 service but there’s no one there. The booking service was easy…however what good is that if the doctor doesn’t call and your symptoms are much worse after 12 hours when you could have called the nhs! I certainly have no trust in this company now.
10 de junho de 2026
Opinião espontânea
Resposta da HealthHero
We are very sorry to hear about your experience and understand how frustrating and concerning this must have been, especially when you were unwell. We would like to investigate what happened and support you further, so please contact us at patientexperience@healthhero.com with more details and we will look into this.
Very good service thank you
1 de junho de 2026
Opinião espontânea
Resposta da HealthHero
Thank you, Emma. We are pleased to hear you found the service very good and we appreciate your kind words.
Easy to make a private consultation
Easy to make a private consultation. Quick, discreet and great outcome without queues, waits or fuss.
Highly recommended.
2 de junho de 2026
Opinião espontânea
Resposta da HealthHero
Thank you, John. We are glad you found the service quick, easy and discreet, with a positive outcome. We appreciate your recommendation.
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