Such an easy system to use. Booked a video call with a clinician so easily and was arranged so quickly. Was seen on time, was able to upload photos so clinician had more information to support my conc... Ver mais
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Brilliant as you can book an appointment for when it suits you, appointments available allday everyday mon-sun, it's fantastic especially when it's so hard to see your own GP. Only downfall even if yo... Ver mais
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I have used this service on a few occasions over the years and have never been disappointed. The ease of booking online to see someone on the same day relieves the stress of waiting for call backs fro... Ver mais
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The best service is GP access 24/7. You can choose the time that is suitable to you and have an option of choosing the type of appointments. Collection of prescription is highly convenient, you can... Ver mais
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Informações sobre a empresa
Escrito pela empresa
We help people feel better, faster. HealthHero is a clinic in your pocket, giving you direct access to GPs, counsellors, physiotherapists and other health experts, 24/7. We work with businesses, insurers and healthcare systems to make care simple, affordable and accessible to everyone. We connect you to the right expert, first time, every time. No waiting rooms. No paperwork. No unnecessary steps. Healthcare has not changed in a century. People still wait. Doctors drown in admin. We built HealthHero to fix this. Our smart clinician matching uses technology and real clinical expertise to collect your information, match you instantly to the right professional and handle admin in the background - digital when it should be, human where it counts. We are Europe’s largest digital clinic, trusted by the biggest health systems. We cover 30 million lives in 4 countries. Our 4,000 clinicians deliver over 4 million appointments each year, across 12 connected clinics. From GP to ADHD, it is all here. Healthcare made simple for patients, clinicians and businesses.
Informações de contacto
W1H 6DU, London, Reino Unido
- info@healthhero.com
- healthhero.com
4,8
Excelente
984 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Excellent service
Booked appointment by phone very helpful staff. My appt was just 45 minutes later by phone. The doctor called exactly on the stated time. The doctor swiftly sorted a specialist referral for me which was in my inbox just 5 minutes later. Excellent service.
22 de maio de 2026
Opinião espontânea
Resposta da HealthHero
Thank you, Joanne. We are delighted the booking process was straightforward and that you received such a prompt appointment. It is great to hear the referral was arranged quickly and the service met your expectations.
Amazing service
Incredible, no hassle pure joy using them. Didn't have to wait long. i had Dr Luthfunnesa Ahmed she was incredible, caring, she read my history. Gave me incredible advice.
22 de maio de 2026
Opinião espontânea
Resposta da HealthHero
Thank you, Joshua. We are delighted to hear you had such a positive experience and that Dr Ahmed provided caring and thorough support. It is wonderful to know you felt well looked after.
Excellent
Always from. Start to finish it is excellent. Could not wish for a better service thank you 🙏
24 de maio de 2026
Opinião espontânea
Resposta da HealthHero
Thank you, Sharon. We are very pleased to hear you find the service consistently excellent from start to finish. Your feedback means a great deal.
Excellent patient service
The doctor listened to my symptoms and prescribed medication for 8 weeks , thereafter if the issue still persists the doctor provided recommendations for next course of action
22 de maio de 2026
Opinião espontânea
Resposta da HealthHero
Thank you, Mr Bhar. We are glad to hear the doctor listened carefully to your symptoms and provided a clear treatment plan along with guidance for next steps.
Resposta da HealthHero
Thank you, Jackie. We are pleased you found the service helpful and informative.
It was there when I needed it
It was there when I needed it. Rather than over a week away with a health clinician.
21 de maio de 2026
Opinião espontânea
Resposta da HealthHero
Thank you, Andrew. We are pleased the service was there for you when you needed timely support and helped avoid a longer wait.
Easy to use & navigate, would use again!
Easy to use & navigate. Very helpful clinician and good service
20 de maio de 2026
Opinião espontânea
Resposta da HealthHero
Thank you for your feedback. We are glad you found the service easy to use and navigate, and that the clinician was helpful.
I needed a prescription and was unable…
I needed a prescription and was unable to see a gp local this was a life saver saved me having to take time of work
14 de maio de 2026
Opinião espontânea
Resposta da HealthHero
Thank you, Lisa. We are pleased the service was able to support you quickly and help you access the prescription you needed without disrupting your work.
GP call in less than an hour
I had a call with a GP less than an hour after requesting it. The Dr was a really lovely man - kind, knowledgeable, thorough, really helpful and a very good listener.
I'm not entirely impressed with Benenden's referral processes (which can seem very random and unpredictable at times) but on this occasion the GP call with Dr Asif couldn't have been better.
In response to the comment below about referrals needing to go through GPs, that was not the problem. I had a Benenden membership for both my mother and sister, both of whom had complicated health issues. Getting help through Benenden for them (after GPs had referred them to hospitals), to speed up the process of them being seen by consultants felt random, unpredictable, and at times very unhelpful and unsuccessful for reasons which were discretionary and felt like they could change from one moment to the next.
20 de maio de 2026
Opinião espontânea
Resposta da HealthHero
Thank you for your feedback. We’re really pleased to hear you were able to speak with a GP so quickly and that Dr Asif provided kind and thorough support.
We also appreciate your comments regarding the referral process. Please note that Benenden patients need to be referred by their NHS GP.
Great service
22 de maio de 2026
Opinião espontânea
Resposta da HealthHero
Thank you, Angie. We are pleased to hear you found the service great.
Mark appointment 19.05.26
Appointment booking process was straight forward clear and concise. Able to select required time. Very impressed with the online GP consultation naturally loads of questions to identify the problem very helpful. End result I was able to get a prescription from my local GP. Overall very pleased with the service provided
19 de maio de 2026
Opinião espontânea
Resposta da HealthHero
Thank you, Mark. We are pleased to hear the booking process was clear and straightforward and that you were able to choose a time that suited you. It is great to know the consultation was thorough and helpful, and that you were able to access the next steps you needed.
Great service listed to me was…
Great service listed to me was understanding and really helpful
22 de maio de 2026
Opinião espontânea
Resposta da HealthHero
Thank you, Zoe. We are glad you felt listened to and supported, and that the service was helpful for you.
This service is amazing
This service is amazing. I have used it a couple of times now and the appointment availability is fantastic, the GPs have been excellent and have always provided an excellent level of service and it is a stress free process. I would go as far as saying it is priceless.
18 de maio de 2026
Opinião espontânea
Resposta da HealthHero
Thank you, Michelle. We are delighted to hear you have had such consistently positive experiences and that the service has been stress free and accessible. It is wonderful to know the GPs have provided excellent care. We truly appreciate your kind words.
Amazing service
Amazing service, felt very listened to during my appointment. And got some great advice and care.
19 de maio de 2026
Opinião espontânea
Resposta da HealthHero
Thank you, Naomi. We are pleased to hear you felt listened to during your appointment and that you received helpful advice and care.
Excellent experience
Excellent experience. I felt listened to and understood and I was dealt with kindness. Couldn't fault.
19 de maio de 2026
Opinião espontânea
Resposta da HealthHero
Thank you, Carol. We are delighted to hear you had such a positive experience and felt listened to, understood and treated with kindness. Your feedback is much appreciated.
Amazing service and convenience so far!
20 de maio de 2026
Opinião espontânea
Resposta da HealthHero
Thank you, Melori. We are delighted to hear you are finding the service convenient and helpful so far. Your feedback is much appreciated.
Resposta da HealthHero
Thank you, Rosemarie. We are pleased to hear you felt listened to and had a positive experience.
Great service
Great service. Got a GP online appointment within a couple of hours of my request on a Sunday. The doctor was very good and treatment worked perfectly.
24 de maio de 2026
Opinião espontânea
Resposta da HealthHero
Thank you, Dan. We are delighted you were able to access a GP so quickly, even on a Sunday, and that the treatment provided worked well for you.
Very good service highly recommend
Very good service highly recommend
17 de maio de 2026
Opinião espontânea
Resposta da HealthHero
Thank you for your feedback. We are pleased you found the service very good and we appreciate your recommendation.
Resposta da HealthHero
Thank you, Parvinder. We are glad you received a quick response and that the service met your needs.
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