Hearology Forest Row Opiniões 

482
TrustScore: 5 em 5

4,9

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Every element was faultless. Making the booking was effortless - in the shop in Forest Row. I wasn't kept waiting when I attended for my appointment. My practitioner (James, I think) was courteous... Ver mais

Classificada 5 em 5 estrelas

I was made very welcome and was looked after so well. The appointment system was brilliant too. After my appointment I was advised to get a GP appointment - that was the difficult bit - earliest is... Ver mais

Classificada 5 em 5 estrelas

Quick, honest professional service. Explain every step,alert to your responses. Very nice staff. Have used them before and would not go anywhere else as it has always been a pleasant experience.

Classificada 5 em 5 estrelas

I found Michael to be very personable and professional. He tested my hearing in his usual very calm manner. Harry kindly fitted me in for an unscheduled micro-suction, wax removal procedure. This... Ver mais

Informações sobre a empresa

  1. Audiologista

Sobre Hearology Forest Row

Escrito pela empresa

The Country’s Leading Hearing And Ear Care Specialist Welcomes You To Its Forest Row Shop-Clnic's Trustpilot Page, Which Was Created On 1st October, 2023.

Hearology’s Forest Row Shop-Clinic Has Also Collected Hundreds of Google Reviews Since We Opened There In July 2021 And Has A Google Star Rating Of 4.9. We Also Have a Main Hearology Trustpilot Page That Has Hundreds More Reviews And A 4.9 Star Rating.

Our Services Are Externally Validated By The Care Quality Commission (CQC) To Assure Rigorous Safety, Hygiene And Clinical Quality Standards. Hearology Is One Of Only A Handful Of Audiologists In The Country To Have Achieved This Distinction. 

Our Services Include Hearing Tests, Hearing Aids, Microsuction Ear Wax Removal, Tinnitus Management, Balance Services And Custom-Fit Earware. 

Hearology Also Has Trustpilot Pages For Our Clinics in London Bridge and London Liverpool Street

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Informações de contacto

4,9

Excelente

TrustScore: 5 em 5

482 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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Respondeu a 100% das suas opiniões negativas

Geralmente responde dentro de duas semanas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,9

Todas as opiniões

(482)

165 opiniões nos últimos 12 meses

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Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

Lovely first experience

Fitted mums appointment in the next day.Messages to remind us of the appointment.Staff were delightful..dewaxing a resounding success.Mum enjoyed the experience and could even hear the rain on the windscreen on her return journey.

3 de fevereiro de 2026
Classificada 5 em 5 estrelas

Both appointments I had were great

Both appointments I had were great. I felt listened to and now have a better understanding of the hearing issues I have been experiencing. Everybody I encountered at Hearology was very friendly and responsive.

26 de janeiro de 2026
Classificada 5 em 5 estrelas

Wonderful

Great, efficient service with lovely staff. Made sure I was comfortable and answered all my questions clearly.

23 de janeiro de 2026
Classificada 5 em 5 estrelas

Everything was nice about the place

Everything was nice about the place, the people, the friendliness...... only that the actual help they are able to give seems to be somewhat limited. However I was able to discover a certain problem. I t was not possible to address the problem, but learning about it was certainly a help. So many, many thanks for the kindness I experienced.

22 de janeiro de 2026
Classificada 5 em 5 estrelas

Aged 60, hearing loss noticed

Everything was explained clearly and it was an interesting and illuminating experience.
I tried a test aid and that was clearly explained, ditto pricing and so on.
Time to ponder in the next stage now.

21 de janeiro de 2026
Classificada 1 em 5 estrelas

Not a happy customer

Hearology was recommended to me by several clients, so when my ear became blocked after the flu in November, and then became infected, I finally got an appointment on new year's eve. The microsuction wasn't successful because of the infection, and it was very painful. It was suggested by the clinician to go to a London branch to get a bespoke antibiotic, at a cost of £200, to clear up the infection,and the appointment could be made straight away. I declined and got a GP appointment the following day. I was given a prescription for an antibiotic (not bespoke!) and the infection cleared up in 3 days, at no cost to me. Hearology was recommended to me by several people, but sadly I won't be doing the same, as my experience was less than satisfactory and I felt the cost didn't reflect the service.

31 de dezembro de 2025
logótipo da Hearology Forest Row

Resposta da Hearology Forest Row

Yes, sometimes the clearing of infection discharge from the ear canal can be painful, Amanda. But that’s why Harry, the Hearology clinician who carried out your procedure late December, asked you repeatedly to tell him to stop if it became too painful.

We understand that you might be angry with us for causing you pain and that you might have your reasons for waiting until nearly two weeks after the appointment to mention it, but we do not understand what the pricing of an infection treatment service that you chose not to use has got to do with this 1-star review.

Anyway, sincerely, we would like to apologise for any pain that we caused you as we successfully removed the infection discharge and débris. We wish you’d told us at the time, because we would have either modified our approach – or, if we could not find another way, stopped. And we are very happy to hear that your infection has been successfully treated – for free.

We wish you all the very best, Amanda.

Classificada 5 em 5 estrelas

Good reliable care

I experienced some deafness caused by an amount of wax remaining in my left ear after having both ears cleared. This was unlucky as It has never happened before. I was given an apopointment very quickly to rectify the situation and left Hearology with two good working ears. Thank you.

18 de dezembro de 2025
Classificada 5 em 5 estrelas

Excellent customer care

Excellent customer care, everything about the test was explained to me in detail and I was made to feel very relaxed during the test.
I was particularly impressed with the offer of a free trial for the hearing aids for a fourteen day period,
Michael also reiterated that the trial was not dependent on purchasing aids from Hearology.
I have no hesitation in recommending Hearology to anyone who thinks that they need hearing test.

18 de dezembro de 2025

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