Hearst Magazines UKOpiniões 

Reading Hearst responses to reviews, it is evident they do not even read the reviews properly. My review specifically stated I was out of country and not accessing online banking so was not aware of auto renewal subscription being taken until back home 5 days later, they “allow” a 2 day grace period. This is such a simple fix for Hearst but I think they would go out of business if they refunded all their disgruntled ex-customers!

Beware. I cancelled a trial of County Living through their call centre as the same time as advising of my new address. They tried to sell me a different offer which I refused. A year later they took an annual subscription from my bank without notification. Ignored my request to refund and look into my cancellation, and events told me they’d cancel this ‘subscription’ at the end of the of the year.

If I could give zero stars I would. I renewed my subscription yesterday using a bank card, was told my previous annual subscription was cancelled and no automatic renewal would apply. Was horrified to see £59.99 direct debit come out of my account this morning.
Called the company, and was on the phone for around 45 minutes, with extremely bad quality line, and an agent who was very difficult to hear

The agent himself was polite and sympathetic but after 45 minutes I was told they could not refund me without me speaking to my bank - The onus was on me!

However, I was assured that I would get a call back from Hearst within an hour - 6 hours later I am still waiting
Thankfully Barclays were very efficient, cancelled future direct debits and refunded me the money.
I rarely write reviews but this terrible service and uncaring attitude , together with the lack of training prompted me to vent my concern . And I hope I can warn others by explaining my experience

I ordered the Good Housekeeping Planner in Oct 2025 and on the day it arrived I knew it was not what I thought it was going to be and not for me, I sent in back the same day with proof of posting. Since then I have sent many many emails asking for money back with no joy - just an automated response and saying they will look into it. Even when I have pointed out they are breaking the law there was no response. Terrible customer service.

I subscribed to womens health which I love, but then after cancelling to swap to runners world I was charged for the 6 month womens health subscription. To make things worse, I never got the first issue of runners world. I have all the confirmation emails and am awaiting a response...again! Not surprised by the terrible reviews.

Waited and waited then after I made phone call was told my magazine would arrive in 6 weeks they are sending out of date copies! I phoned to cancel my subscription but the did not refund any money. So I have no magazine and they have kept my money go a years subscription

Disgusting company. I have now read previous reviews and totally agree with their comments. They renew without informing you. I received my 1st magazine which had a December issue date, having signed up for their 5 month offer and tries to cancel today 16 March only to be told they had already taken the subscription out on 28th February. So I had only received 3 copies. I will be contacting my credit card.

I emailed to cancel 2 weeks before my renewal date and they still took the money and said they advise people to get in contact 2 months before the renewal date

I took out a 12 month subscription 9 months ago and so far 4 out of 9 magazines have failed to arrive. I've reported this each time and have been sent a replacement. They refuse to cancel and refund the remainder of the subscription, but have graciously agreed to cancel the auto-renewal.

Edited in response to reply, I have contacted directly each time (the 5th magazine has failed to arrive since I posted this review) and have been advised the only resolution is to keep sending replacement copies.

I bought a five month subscription to PRIMA magazine. I intended to cancel after the fifth edition arrived.
Three weeks before the renewal date and the day after the fifth one arrived, the company took £29.99 from my bank.
I have spent ages trying to access my account, contacting customer services and emailing them.
I have received two responses which have eventually cancelled my subscription from sixth months hence.
I have twice requested refund of payment taken too early, without success so far.
DO NOT GET SUCKED INTO THEM!

PS HAVE JUST BEEN CONTACTED AND REFUND PROMISED! I was very persistent!

I purchased a magazine subscription in December because the offer included a £10 John Lewis voucher. The voucher never arrived.
When I contacted Hearst to follow up today, I was told by their very robotic customer service that my subscription “did not include a free gift” and that I needed to provide a screenshot of the promotion which I don't have. I would not have taken out the subscription without the advertised offer, so this response is extremely disappointing. It feels like the promotion simply isn’t being honoured - and is a complete scam.
Very poor customer service and a frustrating experience.

I bought a 5 month trial for my mum. I didn't spot the small print of auto-renew, but anyway would always expect a notifcation of that in time to react if I wanted to. But no. It's auto-renewed for 6 months. It's been a royal pain to get into my account, and even more to cancel - they as you to PHONE them - no doubt so they can hard sell you not to cancel. I've sent a moan and cancel request by their Contact Us form and email. What a terrible way to treat consumers. I can't believe that it's even legal.

Absolutely terrible customer service! DO NOT USE! I tried multiple times to cancel my auto-renewal subscription via my online account and the website literally would just not refresh and accept the cancellation. I was then charged £62 for another years subscription again my wishes! I now still haven’t received any magazines yet from this next years worth of subscription. I emailed their customer service and no response. I then called customer service twice - the first time I think they hung up on me and the second time I was told they can’t offer me a refund because I have to give 2 months notice if I want to cancel my subscription - which is just absurd! So now I have to wait and see if I receive any magazines, if not I’m going to get my bank involved. This is a scam.

Repeatedly fob ne off tgat subscription
Failed to process.
My daughter placed an order and paid in November 19 2025.
Guess what?
Despite several follow up emails here we are in March 2026 no magazines at all.
Hearst customer service beyond useless.

Would never use this company again and wish I had seen all the negative reviews before purchasing my magazine subscription.
Customer Services only have 3 responses:
1. Subscription auto-renews (but they do not send any renewal reminders like other companies).
2. 8 weeks notice is required to cancel (but they provide no reminder of this during the 12 month subscription period like other companies).
3. Their system auto-renews (but they do not use it to send any reminders like other companies).
Not sure what they will do when the law changes and there is a requirement to send renewal reminders and a 14 day cooling off period after renewals.
Very disappointing experience.

Unable to contact them to cancel. I have tried twice and waited over 3 weeks, no reply.
There is no option to cancel via my account without contacting them.
Terrible customer service. I wouldn't touch them with a barge pole, it's a scam. I am going to contact trading standards and try and stop any further payments via my bank.

Update 1 month later: still no contact, still unable to cancel, had to cancel my bank card to try and stop them taking money from my account.

Sent numerous emails asking not renew my subscription when special offer finishes. Absolutely no response

Like most others, I signed up for the free trial, but didn't receive any notifications regarding a £36 payment despite cancelling. They will not refund the money, just criminals.

Cancelled my subscription online. Was still auto renewed and charged and customer service didn’t respond to me.

*Update* I did receive a refund and account was cancelled- thank you!

They will not unsubscribe me from emails.

I’ve used the link in the email several times, did not work.

I’ve sent them an email and still no joy or a reply.

I don’t want your emails Hearst!!!!

I don’t want an apology I just want the emails to stop.