Hearts Valley Opiniões 

141
TrustScore: 4 em 5

4,2

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

I found this company online and cannot recommend them highly enough. Their jewellery is beautiful and very reasonably priced. I ordered the same item twice by accident so I contacted customer servi... Ver mais

Classificada 3 em 5 estrelas

The order delayed and took about a month but customer support was helpful. I expected the meditation ring to spin more smoothly like the one I saw on the ad, but it doesn’t spin with one flick, which... Ver mais

Classificada 1 em 5 estrelas

ordered an item for a christmas present on 22nd November, not even showing as dispatched on the tracking. Customer services keep saying its been dispatched, but dont seem to be able to really help. ge... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Had a query about the price we paid as once we made the payment through PayPal the same item came up at a lower price which we felt was not fair to us. We contacted customer support expecting the usua... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Ourivesaria

Escrito pela empresa

Vintage inspired jewelry brand NYC, US


Informações de contacto

4,2

Bom

TrustScore: 4 em 5

141 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 80% das suas opiniões negativas

Geralmente responde dentro de um mês

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,2

Todas as opiniões

(141)

50 opiniões nos últimos 12 meses

Escreva uma opinião
Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

We love our magnet heart bracelets!

My husband and I LOVE our bracelets we wait for the little “click” of the magnets when we are holding hands. My magnet fell out after a couple months but I sent an email and they promptly replied telling me they were sending me another free of charge.

12 de dezembro de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

Absolutely love this business

Absolutely love this business, jewellery quality is on another level as well as soooo cute, something that needs to be brought up is their amazing customer service, had issues with my order and they were so responsive and helpful, just perfect all round xx

14 de dezembro de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

Great customer service

The customer service was absolutely wonderful. I had accidentally put in the wrong address when I initially ordered it, so I sent them an email about it. They not only reshipped it, but they also sent the replacement for free. If you're considering buying from this store, go for it. I have no regrets <3

17 de novembro de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

Excellent customer service

Excellent customer service. I had issues shipping the product overseas and the company worked with me the whole way to resolve the issue which wasn't even caused by them! And the product itself is beautiful. Customer for life.

25 de setembro de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

Received my heart and was informed that…

Received my heart and was informed that there would be a delay due to stock being out. They gave me the option to get something else, wait for the new supply or refund, which I appreciated very much, but chose to wait and received it in a timely fashion considering being out of stock right after I ordered.
I'm very happy with my purchase and more importantly... So was my Wife 🙂

23 de agosto de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

Hearts Valley ships extremely fast and…

Hearts Valley ships extremely fast and efficiently! I recently had a minor issue with an order (magnet popped out of bracelet) and contacted their support team on Instagram. I received a response within the hour and they shipped out a brand new set of bracelets for me! Love the company and the quality of jewelry is amazing!

27 de agosto de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

A+++ Customer satisfaction!!!!

Very easy to place an order, the customer service is above and beyond my expectations! The communication between Hearts Valley and the buyer is the best I've experienced in a long time from any company! And I worked in retail for 34 years! Great job!

21 de julho de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

Great quality jewelry!

I ordered this in asking my now boyfriend to be my boyfriend, lol. He said yes! And now we both get to wear a beautiful magnetic bracelet made of great quality. Thank you so much, and for your great service and shipping! :)

24 de junho de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

Amazing company, Great customer Service

Such a great company! I had made over 3 purchases with them and each was such a wonderful experience 🥰 Customer service is amazing and VERY helpful. I will definitely continue purchasing from hearts valley jewelry

14 de julho de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

They deserve MORE than 5 stars

I saw them online and fell in love with the pearls necklace and bracelet. The process went smooth, I received it very quickly after the purchase and LOVED the product. It so so pretty and delicate! Also, their customer service deserves more than 5 stars, they are attentive, responsive, friendly, and helpful! I will keep coming back for more items.

9 de maio de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

Love at first sight!

I received one of the magnetic bracelets as a birthday gift from my boyfriend and absolutely fell in love with them at first sight! I reached out to customer service via e-mail with a question and the reply and exchanges in conversation were quick, professional and informative. I look forward to telling all my friends and family about your company and can't wait to place my next order!

7 de abril de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

10/10 Customer Service

Only good things to say about this company and their products!
I had seen ads for awhile now about the magnetic bracelets, and LOVED THEM because I’m a cheesy romantic at heart. I finally bit the bullet and ordered a pair of bracelets for my fiancé’s birthday and he loved them just as much as I do. We love this subtle and sweet homage to our love for each other and it’s just the best reminder throughout the day to see it on the wrist. Makes us both smile.
Somehow my fiancé’s came loose, and it was lost. I emailed the customer service team and they immediately sent out a replacement. I was shocked, the last thing I expected was a replacement and response SO quickly! Highly impressed by the care and it made the start of me week so much better! Will definitely purchase from them again. So so worth it!

20 de março de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

Quality product. Amazing customer service!

I bought my husband and I the cute little heart magnet bracelet. I was pleasantly surprised with the quality. Especially for the price. We have had so many compliments on them. I’m more impressed with their customer service though. One tiny little piece came loose on my bracelet. I sent an email message to them. They responded so quickly and they are sending a replacement. I shop a lot online. Customer service is not always reliable but with Hearts Valley you can tell they take pride in their product and customers.

18 de fevereiro de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

I recently purchased a Love You…

I recently purchased a Love You Necklace from Hearts Valley and my wife loved it. Although there was a bit of a problem with the shipment. I reached out to the customer service team to correct the issue. I received a prompt response from Rachel Shook who quickly addressed my issue. It’s nice to know that this small business puts the customer ahead of everything else. I appreciate your response and look forward to future purchases. Thanks for giving my wife a very unique Valentine gift.

10 de fevereiro de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

Best Jewelry Store

I've never bought jewelry online but Hearts Valley truly got my attention in a beautiful piece "the Love Letter chain". I am a man that loves to show my love to my lover thru messages and unique pieces of messages. I bought this jewelry and I was so excited to see my lovers eyes grow with joy and tears. What a beautiful piece of love. I'm also very happy to have reached out to them when the piece broke because they were so fast to respond to my email and also very fast and kindly to replace it without any hesitation. To me that was incredibly nice because, now my lover will be wearing it once again and enjoy the love I've expressed to her. Thank you so much Hearts Valley. You've got a customer that will always buy from and I love all the choices you have in inventory. Now I'm going to buy for my baby 4 year old daughter so she can enjoy her own jewelry collections. I give them 10 stars 🌟 🤩

25 de janeiro de 2023
Opinião espontânea

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