I found this company online and cannot recommend them highly enough. Their jewellery is beautiful and very reasonably priced. I ordered the same item twice by accident so I contacted customer servi... Ver mais
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The order delayed and took about a month but customer support was helpful. I expected the meditation ring to spin more smoothly like the one I saw on the ad, but it doesn’t spin with one flick, which... Ver mais
ordered an item for a christmas present on 22nd November, not even showing as dispatched on the tracking. Customer services keep saying its been dispatched, but dont seem to be able to really help. ge... Ver mais
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Had a query about the price we paid as once we made the payment through PayPal the same item came up at a lower price which we felt was not fair to us. We contacted customer support expecting the usua... Ver mais
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Informações sobre a empresa
Escrito pela empresa
Vintage inspired jewelry brand NYC, US
Informações de contacto
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 80% das suas opiniões negativas
Geralmente responde dentro de um mês
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
They have a very good customer service…
They have a very good customer service team. I lost the matching piece of a bracelet and they replaced it for me with great customer service
Beautiful ring and exceptional customer service
My first order was of crystal moon ring. Ring is so unique that it spins with the stone and sparkling crystals. And fits any finger since it's adjustable. It's now my favorite ring and I wear it daily! My second order was delayed and when i inquired, the customer service was exceptional by apologizing and offered me free gift of another ring...what a world class service!
Great service
Great service! Good product. 5 stars ⭐️ ⭐️⭐️⭐️⭐️
10/10 rating
I got the magnetic heart bracelet and I can’t wait to gift it to my girlfriend. The customer service was great and they even helped me with questions I had. They have a lot of coupons and great deals too that are a huge help.
not adjustable and broken :(
bought the heart bracelets and they were so cute and shipped so fast, but they do not adjust at all. also one end is missing the metal part
Slowest shipping and handling
Slowest shipping and handling. I ordered just about two weeks ago, 12 days to be exact. The shipping label was just created yesterday. USPS is still waiting for the item.
EDIT: They refunded me shipping amount and apologized for the delay in an email. I don't think the shipping delay was something in their control for this particular situation. I've updated my 2 star to 5.
Purchased heart bracelets from Hearts…
Purchased heart bracelets from Hearts Valley as a nice little gift for my wife and I. Look great and fairly priced. One of mine did lose the little heart so I reached out to let them know. This company's customer service is TOP NOTCH! They immediately sent out a replacement order to make it right. Great product, great customer service, great overall experience!
10/10 Would recommend!
I recently purchased jewelry from them and usually new small business scam people, I Can reassure that they are legit! I got my package in about a week with no problems. Delivery was nice and fast and the person that was working there “Ms. Rachel” was very nice, patient, and understanding. She was always in Contact with me and I never had problem getting in Contact with them. It’s great quality jewelry and it’s a great price for them. I highly highly recommend andI will definitely be buying more jewelry from them!

Resposta da Hearts Valley
I ordered a heart pair bracelets for my…
I ordered a heart pair bracelets for my wife and I. Unfortunately it was held up by customs. It took 2 weeks or so to get to me but the owners went above and beyond to make it right. They kept in constant contact they refunded me the shipping and they sent a additional item for the inconvenience. The bracelets are high quality and amazing as were the owners dedication to the customer. If your looking for a special gift for you and you significant other this is the place to shop. Amazing!

Resposta da Hearts Valley
Great Experience with Heart Valley Jewelry!!! :)
Thank you for the great service! Mostly, I don't like when my order is delayed BUT I really really appreciate Heart Valley for the great and patient service to handle the situation. I will definitely recommend my friends to support this small business! Moreover, thank you Rachel for following up with my case! Words can't say much, THANK YOU SO MUCH <3

Resposta da Hearts Valley
We have the magnetic heart bracelets…
We have the magnetic heart bracelets and they are so fun! Very simple but unique..and they mean the world to us! This company takes care of issues or problems very promptly kindly and fairly..10/10 highly recommend

Resposta da Hearts Valley
Love it!
They have amazing products and excellent customer service! 😍 My husband and I just love our heart bracelets. We never take them off :) I highly recommend their products!

Resposta da Hearts Valley
Top Notch Customer Service
I haven’t even received my order and I am already in love with this company. The customer service experience I have had has been extremely delightful! I am so excited to receive my bracelets and looking forward to purchasing more from Hearts Valley.

Resposta da Hearts Valley
Great!!
This business has cute and great quality jewelry! They are so fast with their responses if you have any questions, along with fast delivery. A truly kind business and one I'd definitely recommend ordering from.

Resposta da Hearts Valley
Hearts Valley is an awesome company…
Hearts Valley is an awesome company with great products. And the customer service is top notch. I had an issue with one of my bracelets. So, I reached out to them for assistance and they responded right away. And after attempting to follow their recommendation to correct my issue. I reached back out to advise it did not resolve my issue. And without even asking they immediately created a new order for me and sent it out and no cost. I will definitely by from them again, and they have a customer for life.

Resposta da Hearts Valley
My girlfriend and I love our matching…
My girlfriend and I love our matching bracelets! They’re so cute and everyone compliments us on them.

Resposta da Hearts Valley
I bought the bracelets as a 13th…
I bought the bracelets as a 13th anniversary gift for my wife. They are simple but so amazing. My wife loved them. Every time we hold hands, the hearts connect. Neither of us have taken the bracelet off since getting them.

Resposta da Hearts Valley
Love them!!!
Bracelets were great, my wife loved them. Thank you Hearts valley for making her feel special and for all your help during the process.

Resposta da Hearts Valley
Gift for Our Grand daughter !!
Placed Our order a couple days ago. We received Our bracelets yester day. Great job . Gave them to Our grad daughter last evening. She loved them .

Resposta da Hearts Valley
Great customer service
Great customer service! Love the bracelets I ordered.

Resposta da Hearts Valley
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