This is the second Isolar Boost I have bought from Heatershop UK; this one for my daughter who has a new solar PV installation. My existing one has saved 64 kw since it was fitted on 25 Aug. Piping... Ver mais
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Leia as opiniões dos outros
I am only commenting on placing the order and that was OK, quite easy in fact. Time will tell whether the goods will come and be acceptable.
Friendly, helpful and knowledgeable sales team member answered my questions patiently and professionally. A really great service. Thank you!
Ordered on the 29th for stock which was claimed to be arriving on the 30th. 4 days later it has supposedly been despatched. 2 working days with the courier still expecting the parcel. There’... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
At Heater Shop, we specialise in supplying premium and budget electric heaters and electric heating solutions, including high efficiency Elnur, Haverland & Rointe electric radiators and electric towel rails. As standard we offer free next-day delivery to most of England, Scotland & Wales, free design service including accurate heat loss calculations and a price match policy - we won't be beaten on price. Call 01473 276686 and speak to us today.
Informações de contacto
Edison House, Edison Close, IP3 9GU, IPSWICH, Reino Unido
- 01473 276686
- sales@heatershop.co.uk
- heatershop.co.uk
4,5
Excelente
558 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 55% das suas opiniões negativas
Geralmente responde dentro de um mês
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
great shopping experience
great shopping experience. Very professional website, easy to navigate. Great product, I have already bought a few and am ordering another one. AAAAA+++++
13 de fevereiro de 2025
Opinião espontânea
Resposta da Heater Shop
Thanks for your kind words about our products and services. We’re very grateful for customers like you and hope you stick with us for years to come.
Excellent service
Excellent service , quick delivery and so helpful
13 de fevereiro de 2025
Opinião espontânea
Resposta da Heater Shop
Thanks for the 5-star review. The team at Heater Shop is thrilled you’re happy with your recent purchase.
Friendly and helpful people
Friendly and helpful people, goes a long way these days
11 de fevereiro de 2025
Opinião espontânea
Resposta da Heater Shop
The team here at Heater Shop is thrilled to receive such a great rating, thank you.
Not sure until delivery
7 de fevereiro de 2025
Opinião espontânea
Resposta da Heater Shop
We are grateful that you took the time out to leave us a review.
Easy to use website
Easy to use
Great info pack on heaters
Easy to choose best heater for you
1 de fevereiro de 2025
Opinião espontânea
Resposta da Heater Shop
We really appreciate you taking the time to share your rating with us. We look forward to seeing you again soon.
Product damaged in transit but refused to accept a return
Terrible customer service. Product was damaged in transit and they agreed to arrange a return and then later changed their minds.
Reading the reviews I see lots of other people have similar experiences refusing refunds.
I'd recommend buying from Amazon or another retailer that offers more protections for their customers
31 de janeiro de 2025
Opinião espontânea
Resposta da Heater Shop
Thank you for taking the time to leave a review on your experience.
We're sorry to hear about your damaged item.
I can see on the order the damaged item was not reported to us until 2 months after the delivery was received by you. We do request to be informed of any damaged or incorrect deliveries within 24 hours of delivery.
I’d like to assure you that, while we may have a small number of reviews regarding items arriving damaged, we dispatch thousands of orders daily, and only a very small percentage of products are affected. Those damages that are reported promptly are resolved quickly and efficiently.
Please accept our apologies for the inconvenience.
Very good great service prices Fast answers to any…
Very good prices Fast answers to any questions . Great service
30 de janeiro de 2025
Opinião espontânea
Resposta da Heater Shop
Thank you so much for this great 5-star review. We really appreciate your business and helping to share the word about Heater Shop.
Excellent company
This is the second heater I’ve bought from The Heater Shop. Great range of products and super efficient service. Highly recommended
29 de janeiro de 2025
Opinião espontânea
Resposta da Heater Shop
It’s rewarding to know that you were satisfied with our service. If there’s anything more we can do for you, we’re just a call away!
As an electrical contractor we have…
As an electrical contractor we have returned here after finding the pricing very competitive and the delivery was super quick!
29 de janeiro de 2025
Opinião espontânea
Resposta da Heater Shop
Thank you so much for your positive rating for your recent purchase from Heater Shop.
Prices are excellent and delivery…
Prices are excellent and delivery service is second to none.
28 de janeiro de 2025
Opinião espontânea
Resposta da Heater Shop
Thank you so much for taking the time to leave us a 5-star review.
Called today and spoke to Sophie
Called today and spoke to Sophie, she was very helpful indeed and explained all of my concerns clearly. Have placed the order with them as well. Thank you for your time today, kind regards David Alcock
28 de janeiro de 2025
Opinião espontânea
Resposta da Heater Shop
Thank you so much for your kind words! Your feedback is invaluable and helps us keep our standards high.
Easy to find and a good price
20 de janeiro de 2025
Opinião espontânea
Resposta da Heater Shop
Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated!
i have used this company for many…
i have used this company for many years, their service is very profesional
16 de janeiro de 2025
Opinião espontânea
Resposta da Heater Shop
Thank you so much for the positive rating. We're happy that you're happy, and we're looking forward to your next visit to Heater Shop.
Great customer experience
Had great customer experience with heater shop when a cylinder had a defect on delivery. They couldn’t be more helpful to sort with the manufacturer and get a swap delivered quickly. Next day delivery on stock items is great too
15 de janeiro de 2025
Opinião espontânea
Resposta da Heater Shop
Thank you so much for your 5-star review! We will share this with the team to let them know to keep up the amazing work.
Rude
The first lady i spoke to regarding my purchase was excellent.
I made the purchase and waited for the delivery, as we are a rural district i waited for the courier.
After the delivery time had passed i received a text stating they could not find the address.
I contacted customer services at the heater shop and can honestly say that they really did not seemed bothered. I was told i would receive a call back regarding the delivery, which never came! I called again only to get another person that obviously did not want to be at work..... I mentioned about the call back and was told the other customer service advisor would chase the courier up now this was at 16.45 delivery scheduled for 13.15. I then said this was unacceptable and could i get a refund..... Ok.... then the phone was hung up! If this is THE HEATER SHOPS customer service well i am surprised they are still in business.
15 de janeiro de 2025
Opinião espontânea
Resposta da Heater Shop
Thank you for taking the time to leave us a review on your experience. We're sorry to hear about the delivery issues and your experience with our Customer Service team. Please accept our apologies for the inconvenience. Please feel free to reach out to ‘01473 276686’’ or ‘sales@heatershop.co.uk’ with any further comments, concerns, or suggestions you wish to share.
Great help
Great help, good customer service. Really went over and above
13 de janeiro de 2025
Opinião espontânea
Resposta da Heater Shop
We are so grateful for your 5-star review. Thanks for sharing your rating with us and the heating community.
very easy web site to use
12 de janeiro de 2025
Opinião espontânea
Resposta da Heater Shop
We are incredibly grateful that you took the time out to leave us a 5-Star review.
Resposta da Heater Shop
Thank you so much for taking the time to leave us a rating.
Excellent easy ordering process
11 de janeiro de 2025
Opinião espontânea
Resposta da Heater Shop
Thanks so much for sharing your experience with us. We hope to see you again soon.
Bought a kit to heat the outgoing water…
Bought a kit to heat the outgoing water pipe to stop it from freezing, I've not seen the kits before so this saved me the hassle of buying separate components & maybe forgetting something.
The website was a breeze to buy from, straight in my basket then paypal & done . will try & put an update when postage has been received.
10 de janeiro de 2025
Opinião espontânea
Resposta da Heater Shop
Fantastic to hear, thank you very much for the really great review.
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