This is the second Isolar Boost I have bought from Heatershop UK; this one for my daughter who has a new solar PV installation. My existing one has saved 64 kw since it was fitted on 25 Aug. Piping... Ver mais
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Leia as opiniões dos outros
I am only commenting on placing the order and that was OK, quite easy in fact. Time will tell whether the goods will come and be acceptable.
Friendly, helpful and knowledgeable sales team member answered my questions patiently and professionally. A really great service. Thank you!
Ordered on the 29th for stock which was claimed to be arriving on the 30th. 4 days later it has supposedly been despatched. 2 working days with the courier still expecting the parcel. There’... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
At Heater Shop, we specialise in supplying premium and budget electric heaters and electric heating solutions, including high efficiency Elnur, Haverland & Rointe electric radiators and electric towel rails. As standard we offer free next-day delivery to most of England, Scotland & Wales, free design service including accurate heat loss calculations and a price match policy - we won't be beaten on price. Call 01473 276686 and speak to us today.
Informações de contacto
Edison House, Edison Close, IP3 9GU, IPSWICH, Reino Unido
- 01473 276686
- sales@heatershop.co.uk
- heatershop.co.uk
4,5
Excelente
558 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 55% das suas opiniões negativas
Geralmente responde dentro de um mês
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
speedy and efficient with a good result
7 de maio de 2025
Opinião espontânea
Resposta da Heater Shop
Thank you so much for the positive rating. We're happy that you're happy, and we're looking forward to your next visit to Heater Shop.
Terrible customer service
Terrible customer service, avoid. Refused a £2000 return over a damaged cardboard box, which i offered to replace like for like. No damage to Product, just electrician ripped the tops off the cardboard boxes when opening. Policy is obviously to find any excuse not to provide a refund. I'd understand if boxes had manufacturers writing on. But just plain cheap boxes. Utterly pathetic.
28 de abril de 2025
Opinião espontânea
Resposta da Heater Shop
Thank you for taking the time to leave a review.
We always aim to provide the highest level of service and to apply our returns policy fairly and consistently. As part of this policy, which aligns with industry standards, items must be returned in their original packaging. In this case, the boxes were not plain or generic; they were the original manufacturer-supplied packaging from Elnur, clearly marked with their branding.
As the original packaging had been discarded, we were unfortunately unable to accept the return. While we appreciate your offer to source alternative boxes, our policy does not permit returns without the original packaging. We understand this may be frustrating, but we must apply our policies consistently to ensure fairness to all customers.
Easy to order
18 de abril de 2025
Opinião espontânea
Resposta da Heater Shop
Thank you so much for taking the time to leave us a 5-star review.
Excellent service
I could not find the product I wanted, so I telephoned Sales. A very helpful advisor told me what to type in, the product was found and I placed the order!
Excellent service.
16 de abril de 2025
Opinião espontânea
Resposta da Heater Shop
On behalf of all of us at Heater Shop, I would like to thank you for sharing this great review about our store! We are thrilled that you enjoyed your experience.
Very knowledgable about their products…
Very knowledgable about their products and fast delivery
16 de abril de 2025
Opinião espontânea
Resposta da Heater Shop
We are incredibly grateful that you took the time out to leave us a 5-Star review.
Good site easy to find stuff and good…
Good site easy to find stuff and good prices thanks
12 de abril de 2025
Opinião espontânea
Resposta da Heater Shop
Thanks so much for giving us your take on how we are doing. We're glad that customers like you are having a great experience at Heater Shop.
Resposta da Heater Shop
Thanks for the 5-star review. The team at Heater Shop is thrilled you’re happy with your recent purchase.
Resposta da Heater Shop
Thank you for your positive feedback. We appreciate your business with us.
Resposta da Heater Shop
Thank you for your review. We will share this with the team to let them know how we are doing.
Found exactly what I needed quickly
Found exactly what I needed quickly, easily and for the best price and the free next working day delivery is fantastic.
21 de março de 2025
Opinião espontânea
Resposta da Heater Shop
Thank you so much for the positive rating. We're happy that you're happy, and we're looking forward to your next visit to Heater Shop.
Ease of use of the order system and…
Ease of use of the order system and ease of finding the right product
20 de março de 2025
Opinião espontânea
Resposta da Heater Shop
The team here at Heater Shop is thrilled to receive such a great rating, thank you.
The Customer service team were…
The Customer service team were fantastic. They went above and beyond to help me out of a bind to get my water cylinder.
20 de março de 2025
Opinião espontânea
Resposta da Heater Shop
Thank you so much for this great 5-star review. We really appreciate your business and helping to share the word about Heater Shop.
Very good service.
17 de março de 2025
Opinião espontânea
Resposta da Heater Shop
Thank you for the 5 star rating.
very simple buying process
very simple buying process, great after a few unsuccessful attempts elsewhere.
15 de março de 2025
Opinião espontânea
Resposta da Heater Shop
We are so grateful for your 5-star review. Thanks for sharing your rating with us and the heating community.
Resposta da Heater Shop
Thank you for your positive comments about our service.
Easy website to use good prices and…
Easy website to use good prices and free delivery
7 de março de 2025
Opinião espontânea
Resposta da Heater Shop
Fantastic to hear, thank you very much for the really great review.
Straightforward sale
Straightforward sale, and cheaper than most others, though not yet sure of arrival or have certainty of what will arrive, when was asked of experience!
2 de março de 2025
Opinião espontânea
Resposta da Heater Shop
Thank you for your positive feedback. We appreciate your business with us.
Resposta da Heater Shop
Thank you for your positive feedback.
the packages a little damaged
the packages a little damaged
18 de fevereiro de 2025
Opinião espontânea
Resposta da Heater Shop
Thank you for leaving a review on your experience with us.
All of our products are checked prior to leaving our Warehouse. I can only imagine any damage occurred in transit. Please accept our apologies for the inconvenience. If there are any issues with the product, please contact us on ‘01473 276686’ or ‘sales@heatershop.co.uk’.
This is a fantastic business very…
This is a fantastic business very polite people they even answer the phone unlike some businesses I would definitely recommend this company to anybody and if you require information the staff are quite happy to help you and all I can say is thank you very much
18 de fevereiro de 2025
Opinião espontânea
Resposta da Heater Shop
We can’t thank you enough for the kind words about our products and services. Your review means a lot to us and lets us know we’re on the right track.
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