Hēdoïne Opiniões 778

Resposta da Hēdoïne

15/03/2023

Hi Angela,

Thanks for taking the time to leave a review.

We're happy to hear that you found the service to be quick and that you love the tights. Have fun wearing them!

Best wishes,
Team Hedoine

Resposta da Hēdoïne

15/03/2023

Hi Simo,

Thanks for taking the time to leave a review.

We're happy to hear that you found the service to be great. Have fun wearing your new tights!

Best wishes,
Team Hedoine

Resposta da Hēdoïne

15/03/2023

Hi Michele,

Thanks for taking the time to leave a review.

We're happy to hear that you like our tights. Have fun wearing them!

Best wishes,
Team Hedoine

Resposta da Hēdoïne

24/02/2023

Hi Mrs Curnew,

Thanks for taking the time to write this review. We're happy to hear that you're a big fan of our tights! We hope you have plenty of fun wearing them!

Best wishes,
Team Hedoine

Resposta da Hēdoïne

24/02/2023

Hi Norton Valued Customer,

Thanks for taking the time to write this review. We're happy to hear that you're a big fan of our tights! We hope you have plenty of fun wearing them!

Best wishes,
Team Hedoine

Resposta da Hēdoïne

24/02/2023

Hi Brent,

Thanks for taking the time to write this review. We're happy to hear that you're a big fan of our tights! We hope you have plenty of fun wearing them!

Best wishes,
Team Hedoine

Resposta da Hēdoïne

24/02/2023

Hi Peter,

Thanks for taking the time to write this review. We're happy to hear that you're a big fan of our tights! We hope you have plenty of fun wearing them!

Best wishes,
Team Hedoine

Resposta da Hēdoïne

24/02/2023

Hi Weslie,

Thanks for taking the time to write this review. We're happy to hear that the order arrived on time!

Best wishes,
Team Hedoine

Resposta da Hēdoïne

24/02/2023

Hi Ana,

Thanks for taking the time to write this review. We're happy to hear that found the order process quick and simple. We hope you're having fun wearing the tights.

Best wishes,
Team Hedoine

Resposta da Hēdoïne

2/03/2023

Hi Simranjit,

We're sorry to hear that you're unhappy. Can we kindly ask why you've rated the service poorly? We're not sure of the reason as we haven't had any contact from you.

Of course, we're very sorry to hear that there is an issue with the free gift that we sent you. Unfortunately, we would not be able to extend a gesture on this occasion.

But please do reach out to the customer team via happy@hedoine.com if you have any questions, and the team will be happy to assist.

Best wishes,
Team Hedoine

Resposta da Hēdoïne

24/02/2023

Hi Julia,

Thanks for taking the time to write this review. We're happy to hear that you're a big fan of our tights! We hope you have plenty of fun wearing them!

Best wishes,
Team Hedoine

Resposta da Hēdoïne

24/02/2023

Hi Anca Madalina,

We're sorry to hear that you're unhappy.

It is correct that our warranty does not cover items that were damaged by the customer, accidentally or otherwise. We hope you understand that this is not something that any product warranty can cover.

With respect to the colour of the other pair, we've never received a photo, so we're unable to comment on this further. However, we can see that the team sent you a few different photos of the item in question, all of them taken from the Product page of our website, which show the item on different models. Of course, different devices may display colours differently, but this is outside our control. We've also checked with the Product team if we've received any similar feedback on the colour of item in question. The Product team went back until last summer, but we have not had any such reports. The Product team then spot-checked 12 pairs of the item you ordered (the same size and the same waistband option from the same manufacturing batch), but they found the colour to be in line with the photos on our Product page. Of course, we do regret that the colour of the tights was not what you expected, however, we hope you can understand that we can't accept the return of worn tights.

You're now saying that the tights are sagging. Our tights in XS/S and M/L have a shaping waistband, only the size XL/XXL has a more relaxed fit. As per our size guide, our size XS/S is for people with a weight of up to 55kg, the size M/L is for people with a weight of 55kg - 80kg, and the XL/XXL is for people with a weight of over 80kg. Without knowing your height and weight, and without asking for this information, we wonder if a smaller size would have fitted you better. Of course, we acknowledge that size guides for tights aren't perfect as tights don't come in as many sizes as trousers. So a small number of tight sizes will have to fit a number of people with different heights and weights. We would like to assure you that our Product team are always looking into improving the size guide, although this is an ongoing project as it involves many people of different sizes and shapes testing the different products we offer. But hopefully, we can improve the size guide further.

With our best wishes from the entire team at Hedoine

Resposta da Hēdoïne

24/02/2023

Hi Aldo,

Thanks for taking the time to write this review. We're happy to hear that you're a big fan of our tights! We hope your wife has plenty of fun wearing them!

Best wishes,
Team Hedoine

Resposta da Hēdoïne

24/02/2023

Hi M,

Thanks for taking the time to write this review. We're happy to hear that!

Best wishes,
Team Hedoine

Resposta da Hēdoïne

24/02/2023

Hi Seb,

Thanks for taking the time to write this review. We're happy to hear that you're a big fan of our tights! We hope you have plenty of fun wearing them!

We've also let the Product team know that you'd like to see different colours or patterns. If you have any specific colour or patterns in mind, please feel free to contact happy@hedoine.com, and the team will make sure that any such feedback is passed on to the Product team promptly!

Best wishes,
Team Hedoine

Resposta da Hēdoïne

24/02/2023

Hi Kristin,

Thanks for taking the time to write this review. We're happy to hear that you're a big fan of our tights! We hope you have plenty of fun wearing them!

Best wishes,
Team Hedoine

Resposta da Hēdoïne

Actualizada a 9/02/2023

Hallo Luisa,

Es tut uns sehr leid zu hören, dass Du enttäuscht bist. Unsere Strumpfhosen sind laufmaschenresistent und die Fehlerquote liegt bei unter 1%.

Du hattest uns berichtet, dass Deine Strumpfhosen nach dem ersten Waschen mit einem knapp zweistündigen Programm in der Maschine kaputt gegangen sind.

Grundsätzlich sollten Strumpfhosen per Hand gewaschen werden. Waschen in der Waschmaschine ist auch möglich, allerdings sollte ein kurzer Waschgang, der der Handwäsche ähnelt, ausgewählt werden, da Strumpfhosen aus sehr feinem Material hergestellt werden und daher nicht wie T-Shirts, Hosen oder andere Artikel aus robusten, dickeren Stoffen gewaschen werden sollten.

Unsere Strumpfhosen sind laufmachenresistent und länger haltbar als andere Strumpfhosen - allerdings sind sie nicht unzerstörbar.

Du hattest uns Fotos von den Strumpfhosen geschickt. Die Strumpfhosen wiesen Abrieberscheinungen auf. Uns wurde solch ein Erlebnis bisher noch nicht berichtet, und wir hatten solche Abrieberscheinungen bisher noch nicht gesehen.

Trotz des langen Waschgangs wies keine der beiden Strumpfhosen Laufmaschen auf. Daher konnte die Laufmaschengarantie nicht in Anspruch genommen werden. Obwohl kein Garantiefall vorlag, hatten Dir dennoch aus Kulanzgründen gratis Ersatz geschickt.

Mehrere Wochen später hattest Du uns dann erneut kontaktiert und berichtet, dass auch die anderen Strumpfhosen nach dem Waschen kaputt gegangen sind. Du hattest uns versichert, dass die Strumpfhosen dieses Mal in einem kurzen Waschgang gewaschen worden sind. Leider konnten wir hier jedoch nichts mehr für Dich tun. Auf Artikel, die wir gratis als Geschenk oder aus Kulanzgründen versenden, kann kein Garantieanspruch gelten gemacht werden.

Allerdings hatten wir Dir einen Gutschein für Deine nächste Bestellung ausgestellt. Der Gutschein hat kein Ablaufdatum. Auch wenn Du enttäuscht bist, hoffen wir, dass Du diesen Gutschein vielleicht in der Zukunft nutzen kannst.

Liebe Grüße,
Team Hedoine

Resposta da Hēdoïne

2/02/2023

Hallo Jessica,

Danke, dass Du Dir die Zeit genommen hast unsere Strumpfhosen auf Trustpilot zu bewerten. Es freut uns sehr, dass Dir die Strumpfhosen so gut gefallen und dass Du sie weiter empfehlen würdest!

Liebe Grüße,
Team Hedoine

Resposta da Hēdoïne

31/01/2023

Hi Sarah,

Thanks for taking the time to leave a review. We're happy to hear that you're a fan of our tights.

We don't offer student discounts, but I have forwarded this suggestion to our Marketing department. I can't make any promises, but hopefully they can use the feedback for future promotions!

Best wishes,
Team Hedoine

Resposta da Hēdoïne

14/02/2023

This is a fake review.

We can't comment on whether the reviewer got the companies mixed up or whether this is a defamation attempt from a certain someone who's tried to scam us and then harassed our staff.

First of all, our ladder-rate is exceptionally low (it's below 1%).

Secondly, the founders of our company care deeply about every single staff member.

Of course, someone who has never worked with us wouldn't know that!