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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Fast delivery and well packaged premium products. Great website with good pictures representative of each product and color/design choices. The fit and finish…attention to detail and quality are abo... Ver mais

Classificada 5 em 5 estrelas

Hedon produce beautiful helmets and have an attentive customer service team. I’ve bought 2 of their helmets and most recently used their option of thicker cheek pads for one full face Heroine Interste... Ver mais

Classificada 5 em 5 estrelas

I had my reservations before diving into the world of Hedon, having exclusively worn 'Arai' helmets for many decades. The exemplary customer service I received when I needed to exchange an order for a... Ver mais

Classificada 5 em 5 estrelas

5 ⭐ Both Gina and Anne were excellent and gave me options to try before going straight to selling me additional linings for the helmet , i certainly didn’t feel pressured into buying other it... Ver mais

Informações sobre a empresa

  1. Loja de acessórios e equipamento para motos

Sobre Hedon

Escrito pela empresa

Based in London, Hedon believes in the perfect fusion of two essential elements: style and safety. Our brand represents a harmonious blend of cutting-edge engineering and timeless design, redefining the way you experience the open road.

Helmets and accessories crafted with meticulous attention to detail and noble materials, Hedon helmets are more than just protective gear; they are a statement of individuality and a testament to uncompromising quality. Built to last, our helmets are born from a passion for motorcycling and a deep respect for riders' safety, offering you the best of both worlds.

Join us in embracing the spirit of freedom, adventure, and unparalleled craftsmanship. Hedon Helmets - Where Safety Meets Style, Where Tradition Meets Innovation. Ride with confidence, ride with Hedon. #thehighisreal


Informações de contacto

4,5

Excelente

TrustScore: 4.5 em 5

594 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

Respondeu a 63% das suas opiniões negativas

Geralmente responde dentro de um mês

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,5

Todas as opiniões

(594)

180 opiniões nos últimos 12 meses

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Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 1 em 5 estrelas

Still waiting for the return form for…

Still waiting for the return form for exchange the size
1 week that I filed the return forms
3 emails already sent without answer

And you ask me to evaluate your service
What would expect ?
Best regards
Dan Borcos

26 de maio de 2026
logótipo da Hedon

Resposta da Hedon

Hi Dan,

Thank you for your feedback, and please accept our sincere apologies for the delay and frustration you experienced while arranging your helmet exchange.

We fully understand why you were disappointed. You had already submitted the required return form and contacted us several times, but you did not receive the return instructions and documentation as promptly as you should have. The communication from our side during the early stages of your request was not sufficiently clear or timely, and we are sorry for the inconvenience this caused.

We understand that your exchange has since been completed, and we hope that the replacement helmet is now suitable. Should there be anything further we can assist you with, please contact us at aftersales@hedon.com and address your email directly to Aaron. I will personally review your message and ensure that it receives the appropriate attention.

Thank you again for your patience throughout the exchange process.

Kind regards,
Aaron
Customer Services Supervisor

Classificada 5 em 5 estrelas

New Open Faced Helmet

I recently purchased an open face helmet from Hedon at The Bike Shed Show London, and would like to report that the whole process was excellent. The 2 gentleman that looked after me were extremely professional and nothing was too much trouble.
Since then I purchased a full face visor on line and again fantastic service (ordered Monday, arrived Thursday).
Thank you all at Hedon.

23 de maio de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Amazing service

They are very quick and helpful when emailig with queries or updates. So helpful when placing orders.
Wold recommend and use again no question

21 de maio de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Great helmet and great service

Great helmet and great service.
I ordered the Heroine Racer 2.0 helmet, but unfortunately the delivery was slightly delayed because the specific model was only being manufactured later. However, this was communicated and I received updates on the delivery status. Customer service is quick and helpful in finding the best solution.

5 de maio de 2026
Classificada 5 em 5 estrelas

Amazing helmets. Great service

This is the third helmet I have bought from Hedon. They are such a good company to deal with, really helpful and ensure you get exactly what you need (especially if you order the wrong visor - they asked me if I wanted a different one that would match better!).

These helmets are seriously cool - people ask about it when I get off my bike - but also very safe and well constructed. The inside soft leather is also incredibly comfortable.

10 de maio de 2026
Opinião espontânea
Classificada 3 em 5 estrelas

Buying Experience a bit frustrating

Helmet didn’t ship in a timely, efficient manner. Also ordered two visors and they wouldn’t combine the purchases into one shipment, resulting in double shipping charges.

23 de abril de 2026
logótipo da Hedon

Resposta da Hedon

Hi John,

Thank you for sharing your feedback, and please accept our sincere apologies for the frustration caused by the delayed shipment and the handling of your visor orders.

You were initially advised that the helmet would ship by the end of April, but the dispatch was delayed and you had to contact us repeatedly for updates. We recognise that the communication from our side should have been more proactive and that the changing timelines understandably added to your disappointment.

We also understand your frustration regarding the two visors. As they were placed under a separate order using a different promotional code, our team did not combine them with the helmet order. However, we appreciate that this resulted in an additional shipping charge, and we are sorry that we were unable to provide a more convenient solution at the time.

After receiving the helmet, you requested a larger size, and we can confirm that the exchange has since been completed. We hope the replacement helmet now provides the correct fit and that you are satisfied with it.

Should you have any remaining concerns or require further assistance, please email aftersales@hedon.com and address your message directly to Aaron. I will personally review your enquiry and ensure it receives the appropriate attention.

Kind regards,
Aaron
Customer Services Supervisor

Classificada 4 em 5 estrelas

The helmet is beautiful but as a note…

The helmet is beautiful but as a note for custom designs, you can’t really change anything after receiving the proofs. I was told changing the hardware from platinum to brass would mess up the paint and damage it. So the proof process is a formality and not actually part of the process. Once you hit submit it’s a done deal. Wish that were more transparent up front.

27 de abril de 2026
Classificada 5 em 5 estrelas

Great product

Great product. Great packaging. Great service. So er there great. I have helmet, gloves and some spare visors.

The helmets are next level in every way and the gloves too.

21 de abril de 2026
Classificada 5 em 5 estrelas

Incredibly fast delivery from the UK to…

Incredibly fast delivery from the UK to the US with great communication every step of the way. This is my 4th Hedon helmet, and they never disappoint—beautiful craftsmanship, perfect fit, and premium feel. Worth every penny.

22 de abril de 2026
Classificada 5 em 5 estrelas

Great Communication and Service

The communication leading up to the shipment was exceptionally thoughtful.
Even though I ordered from Japan, I never once felt anxious about whether the product would arrive.
I truly felt that this company understands and cares about its customers.

21 de abril de 2026

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