I had a really good experience with Clear Health getting started on Accutane. The whole process was super easy; from getting a prescription to uploading photos and progress pics. It felt simple and... Ver mais
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Leia as opiniões dos outros
So grateful for this product. My son's journey has been extremely successful. His skin was so terrible before he started and now its perfectly clear, with just an occasional blemish. Its truly amazing... Ver mais
Was far easier than my first round of accutane and since they also got my dosing right, it will thankfully be my last. ☺️ Saved me so much time and energy not having to go into the office once a mont... Ver mais
Amazing way to manage the process while my daughter was in college. We had a great experience. Also learned so many tips to help avoid a dreaded purge phase.
Informações sobre a empresa
Escrito pela empresa
As acne sufferers ourselves, we think getting clear should be easier, affordable, and safer. We’re setting out to build an end-to-end model of care that incorporates seamless specialist evaluations, digital treatment management, prescriptions, skincare, and even mental health services when appropriate – all delivered in the comfort of your home.
Informações de contacto
Estados Unidos da América
- 833-685-4529
- support@helloclearhealth.com
- helloclearhealth.com
4,5
Excelente
141 opiniões
Respondeu a 81% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
The company's staff Is great
The company's staff Is great! They help each other constantly
20 de novembro de 2025
Opinião espontânea
Resposta da Clear Health
Thank you, Erica! We’re so happy to hear it was easy and that you’d recommend us!
Easy to deal with…
The program is really easy to deal with and manage. I have done an Accutane treatment regimen about 10 years ago, doing this method is much much more manageable. I have had great results so far, without the harsher side effects. Highly recommend.
10 de novembro de 2025
Resposta da Clear Health
Thank you, Laura! We’re so happy the experience has been manageable for you this time around and that your results are coming in strong. A lot of patients appreciate the more gradual, lower-dose approach, and our care team monitors everyone closely so it stays safe and effective. We’re here whenever you need us!
Excellent service
Excellent service. Clearhealth made it so easy to get my prescriptions.I am so happy with my results.
3 de novembro de 2025
Resposta da Clear Health
Hi Lizz, Thank you so much! We’re really glad to hear your experience has been smooth and that you’re loving your results. Our team is always here if you need anything along the way!
Life savers
Clear health and their accutane plan is super helpful and their customer support team is extremely reliable. I highly do recommend them if you are in need to resolve your acne troubles!
8 de novembro de 2025
Opinião espontânea
Resposta da Clear Health
Thank you so much, Daniel! We’re so glad to hear that our protocol and the support team have been helpful in your journey. Our team works hard to make sure every patient feels supported throughout treatment, and it means a lot to know it’s made a difference for you. Wishing you continued success and clear skin ahead!
Efficient respond time and quality of care
Ok, honest review time!
Is this company good? YES YES YES 1 BILLION PERCENT
Ok, so I've been trying to get on Isotretinoin for some while now, yeah? However, a lot of dermatologists are hesitant to give it to you if they don't deem you "misearable enough". However, HelloClearHealth just prescribed isotretinoin to me after I had filled out their questionnaire and paid for the service. I love that they don't try to gatekeep important medicine like this.
The response time was fast, too. I filled out their questionnaire at Noon on a Thursday, and then got back by 9 PM on that same day! So I filled out the required form, and I managed to pick up my medicine the next day by noon as well. Impressive on them for this 24-hour service timer!
However, I do have one small critique of them. I was almost tempted to knock off a star for this, but I decided the benefit outweighed the cost. I had wanted to cancel my subscription with them; however, I noticed there was no easy click-to-cancel button (I thought this was illegal in California?). Anyway, I had to email customer support to get them to cancel it for me. They did it super quickly, though, without trying to trap me in, which I appreciated, and that is also why I didn't knock off a star for this.
Edit: The company response says you could cancel anytime within the dashboard. However, even though I went to [My Name] > Subscriptions, there were no options to cancel it. To give them the benefit of the doubt, I had wanted to cancel my subscription the day immediately after I had picked up my isotretinoin, because I realized my insurance could cover my doctor expenses if it was with them, so maybe it had taken some time on their end to give me the option.
6 de novembro de 2025
Opinião espontânea
Resposta da Clear Health
Wow, Skyme! Thank you so much for your thoughtful and honest review! We’re thrilled to hear you had a great experience with our team and found the process smooth and supportive. Our mission has always been to make effective acne care accessible and hassle-free, so your feedback truly means a lot.
We also appreciate you mentioning the cancellation process. Transparency and ease are really important to us. Just to clarify, all patients can manage or cancel their subscriptions directly from their online dashboard anytime. That’s part of our commitment to keeping things simple, flexible for you.
Wishing you continued progress on your clear-skin journey!
Helloclear gave me my confidence back
Helloclear gave me my confidence back
7 de novembro de 2025
Opinião espontânea
Resposta da Clear Health
Thank you so much, Tillar! We’re beyond happy to hear that Clear Health helped you feel confident again. That’s exactly why we do what we do: to help people feel good in their own skin.
Clear Health is Convenient, Helpful, and Easy
Clear Health is convenient, helpful, and easy. They made my experience seamless! I’ve been on treatment over a year now, and every month it’s a quick online check in in order to get my treatment shipped quickly in the mail. Thank you Clear Health for making treatment so easy and convenient! If I ever have any questions or concerns, it is easy to reach someone fast.
7 de novembro de 2025
Resposta da Clear Health
We really appreciate this, Dina! It means a lot to hear that your check-ins and deliveries have been easy and reliable. Our team works hard to make treatment as seamless as possible, and we’re so glad it’s made a difference for you!
Real results
Excellent communication, results driven, spoke to an actual doctor!
7 de novembro de 2025
Opinião espontânea
Resposta da Clear Health
Thank you, Carolyn! We’re delighted to know you had a positive experience and saw great results. Your feedback means a lot to our entire Clear Health team!
Overall great company and good product
Easy to work with, treatment also was very effective.
7 de novembro de 2025
Opinião espontânea
Resposta da Clear Health
Appreciate the kind words, Blake! So glad to hear your treatment worked well and the process felt simple.
Sent an email to customer support
Sent an email to customer support. Never received a reply after initial acceptance of email.
Update: got an email and a call (which I couldn't take at the time) shortly after writing this review. Thank you trustpilot!
13 de outubro de 2025
Resposta da Clear Health
Thank you for letting us know, and we’re sorry to hear you didn’t receive a follow-up after your initial email was acknowledged. That’s not the experience we want anyone to have.
We’d really like to resolve this for you as quickly as possible. I did attempt to give you a call prior to responding to this review, but I wasn't able to reach you. When you have a moment, please email us again at support@helloclearhealth.com with “Review Follow-Up” in the subject line so we can prioritize your message. You’re also welcome to include the best phone number and time to reach you, and I will contact you directly.
Thank you for giving us the chance to make this right. We truly want to support you and your daughter through treatment.
- Taylor W
taylor@helloclearhealth.com
This is not a program to become a part of!
Customer service is far from helpful. I do not recommend this company for accutane. The process is not well explained. Access on your phone is challenging to maneuver the site. I called and reached out via text as they suggested for faster response time and no one ever returned my call. Now they are refusing to help with the filling of my daughters prescription. As any of you know, when your child is suffering from acne, getting picked on for it, you need this yesterday. I've been in medical for 30 years, trust me.....this is not the program to become apart of.
6 de novembro de 2025
Opinião espontânea
Resposta da Clear Health
Thank you for taking the time to share your feedback. We’re truly sorry to hear about your experience and understand how important timely treatment is, especially when it involves your child’s well-being and confidence. That’s something we take very seriously.
The iPledge program, which is required by the FDA for all Accutane prescriptions regardless of provider or pharmacy, can unfortunately be complex and sometimes time-sensitive. We understand how frustrating this can be, and we aim to support families through each step. We’d like to review your daughter’s account directly to make sure the enrollment, questions, and prescription steps are in order and to help move things forward quickly where possible.
Prior to responding to your review, I have already reached out to you via email so I can go further into this information and I look forward to your response.
Thank you again for your feedback. We’re committed to improving communication, clarity, and support, and we would appreciate the opportunity to assist you and your daughter directly.
- Taylor W
taylor@helloclearhealth.com
Very quick responses throughout the…
Very quick responses throughout the process and very helpful.
30 de setembro de 2025
Opinião espontânea
Customer Service is not good
The customer service is not satisfactory.
You are required to be inconvenienced with multiple tests to prove your health status, particularly, I am in menopause and was told I have to prove I'm in menopause status by going to get labs done.
I'm very aware of the iPledge requirements as this is not my first time using isotretinoin.
I thought the online process with Clear Health service would be convenient and beneficial.... It's far from that!
The lack of empathy for patients is obvious.
6 de outubro de 2025
Opinião espontânea
Resposta da Clear Health
We’re truly sorry to hear that your experience did not meet expectations. While we must follow all federally regulated iPledge requirements for patient safety, our goal is always to make the process as smooth and supportive as possible.
We completely understand that the iPledge steps can sometimes feel inconvenient, especially for patients eager to begin treatment. Please know our team does everything possible to guide each patient through the process with clarity and care, while still upholding FDA/iPledge regulations and guidelines.
We appreciate your feedback and will use it to continue improving how we communicate and support patients through the iPledge requirements.
Taylor W.
taylor@helloclearhealth.com
You won’t regret using this service!
I’ve gone through this service personally and also used it for two of my children. Customer service is top notch, and the medical care and medication are both affordable and accessible. The dermatologists are responsive if you have questions, but you’re also given a lot of information up front so you know what to expect since there’s so much misinformation out there about Accutane.
This was life changing for me as an adult who struggled with a really horrific breakout that caused so much distress. I wouldn’t hesitate to use them again if I need them (hoping I don’t of course). I love that they also offer longer term microdosing options. 10/10 experience
18 de setembro de 2024
Opinião espontânea
They made the process easy to do it
21 de dezembro de 2024
Opinião espontânea
terrible communication
i've never posted a review ever but felt compelled to after my experience with clear health--- i signed up with clear health expecting reliable care, especially given how expensive the service is. unfortunately, my experience has been the opposite.
my new prescription should have been filled at the start of the month, but there was a mix-up between my pharmacy and clear health. what should have been a simple fix turned into weeks of silence. it was nearly impossible to get in touch with anyone, and during that time my treatment was interrupted and my skin condition worsened.
when i finally got on the phone with taylor from clear health (almost a week after the fact) they told me it was my pharmacy’s fault. that may very well be true, but it doesn’t excuse the lack of communication or the delay. it’s bad practice to shift blame instead of taking accountability and ensuring patients get the care they need on time.
to make matters worse, they only bothered to reach out after i had already cancelled my treatment. for the price they charge, the bare minimum should be timely communication and responsibility when things go wrong.
clear health failed on both counts, and i can’t recommend them to anyone who needs dependable dermatology care.
22 de agosto de 2025
Opinião espontânea
Resposta da Clear Health
We appreciate you taking the time to share your feedback.
Prior to this review being written and after speaking with you directly and reviewing what occurred, I offered corrective steps to resolve the matter, which you declined. While we respect your decision, I want to assure you that we always strive to provide timely, attentive support, and we’re sorry to hear your experience did not meet expectations.
When prescriptions are sent to a local pharmacy, there are occasionally challenges outside of our direct control. While we do our best to coordinate and resolve issues, some local pharmacies and pharmacists may not be as familiar with Isotretinoin and iPledge Program requirements (as you acknowledged), which can unfortunately create delays. To maintain transparency, we make every effort to clearly explain what happened and provide supporting details so patients remain fully informed. This is also why we recommend using our in-house pharmacy whenever possible, as patients typically experience a more seamless and reliable process when treatment is managed end-to-end by our team.
That said, communication is something we take very seriously. Our team responds to all patient inquiries, though messages received outside of business hours may take longer to address. We regret if this gave the impression of silence, as that is never our intent.
Finally, when a patient chooses to discontinue care, I still follow up personally to ensure they are aware of their options and to offer additional support if needed. Our commitment remains to provide each patient with the care and service they signed up for, regardless of the circumstances.
We value your feedback, as it helps us strengthen the systems we have in place.
Taylor W.
Clear Health Support Manager
I was on accutane for the standard…
I was on accutane for the standard protocol and I had no problems at all. I just finished my treatment. If I had any issues or questions they responded fairly quickly. I would recommend this to anyone who had any problems with acne or their skin.
14 de agosto de 2025
Opinião espontânea
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