Clear Health Opiniões 141

TrustScore: 4.5 em 5

4,5

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

I had a really good experience with Clear Health getting started on Accutane. The whole process was super easy; from getting a prescription to uploading photos and progress pics. It felt simple and... Ver mais

Classificada 5 em 5 estrelas

So grateful for this product. My son's journey has been extremely successful. His skin was so terrible before he started and now its perfectly clear, with just an occasional blemish. Its truly amazing... Ver mais

Classificada 5 em 5 estrelas

Was far easier than my first round of accutane and since they also got my dosing right, it will thankfully be my last. ☺️ Saved me so much time and energy not having to go into the office once a mont... Ver mais

Classificada 5 em 5 estrelas

Amazing way to manage the process while my daughter was in college. We had a great experience. Also learned so many tips to help avoid a dreaded purge phase.

Informações sobre a empresa

  1. Dermatologista

Escrito pela empresa

As acne sufferers ourselves, we think getting clear should be easier, affordable, and safer. We’re setting out to build an end-to-end model of care that incorporates seamless specialist evaluations, digital treatment management, prescriptions, skincare, and even mental health services when appropriate – all delivered in the comfort of your home.


Informações de contacto

4,5

Excelente

TrustScore: 4.5 em 5

141 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 81% das suas opiniões negativas

Geralmente responde em 14 horas

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Classificada 5 em 5 estrelas

Great staff

The staff at clear health are phenomenal. The doctors are knowledgeable and the office staff is very professional. They go above and beyond to help you, including with nightmare insurance. Taylor, and everyone else I have spoken to there, are true professionals.

13 de agosto de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Happy

I don't have anything negative to say about my experience. It was quick, easy, results have been very slow but I am still happy overall with the fast service.

8 de agosto de 2025
Opinião espontânea
Classificada 1 em 5 estrelas

Sketchy practice

Wanted to like them. I did Everything they needed ...2 months of blood work...urine work that I have to drive 30+ minutes for just for them to deny me right before they sent the prescription know why? THEY ACCESSED MY MEDICAL INFORMATION ILLEGALLY. I don't care if my leg is cut off this is about my acne and not being pregnant. No other information was ever needed.

8 de agosto de 2025
Opinião espontânea
logótipo da Clear Health

Resposta da Clear Health

We take patient privacy and HIPAA compliance very seriously and never access or share medical information without proper consent. As with any medical facility, obtaining records requires a signed release form, and patients must provide accurate and complete health information so our medical team can safely proceed with care.

Our team thoroughly reviews with each patient the requirements needed to move forward with treatment. If essential health information is not provided during the evaluation, we cannot proceed in accordance with clinical guidelines and safety standards. These safeguards go beyond iPledge requirements and are in place to protect the health and well-being of every patient we serve.

We appreciate having had the opportunity to speak with you directly, prior to this review, to explain your case and ensure you fully understood the process. Our priority will always be transparency, professionalism, and the highest standards of care.

Taylor W.
Clear Health Support Manager

Classificada 5 em 5 estrelas

Clear Health has been amazing since day…

Clear Health has been exceptional from day one. I have never had any issues with Clear Health, and everything is handled promptly. I wish I had discovered them earlier. I would highly recommend them.

4 de outubro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Accutane via Clearhealth

I have struggled with acne since high school. It progressively got worse as I entered my 20s, and of course it became the worst it has ever been right as I started my career. I was stressed about my skin on top of a new job, but when I found Clearhealth all of the stress of obtaining an Accutane prescription melted away. They were so helpful, quick to respond, and genuinely cared about my journey. The whole process was so convenient and no hassle that I’ve decided to continue with Clearhealth for a maintenance plan following Accutane (Spiro bundle). Being prescribed Accutane via Clearhealth changed my life. My skin is clear and my confidence is up!

5 de junho de 2025
Opinião espontânea
Classificada 3 em 5 estrelas

Unfortunate experience

I’ve been using HelloClearHealth for a while without issue, but my most recent experience was really disappointing.

They didn’t ship my package for over two weeks. To their credit, they reimbursed me for the month which I appreciated. However, when the package finally shipped, it was delivered to my old address despite my request to update my shipping information as I had already moved. This was PRIOR to shipping, and they had confirmed this change BEFORE shipment. As a result, I never received the package.

I reached out multiple times but didn’t get a response for about a week. It wasn’t until I asked to cancel my subscription that they finally responded, and even then, they didn’t acknowledge the shipping issue at all! Overall, I expected better communication and accountability from a service I had trusted for so long.

24 de junho de 2025
Opinião espontânea
logótipo da Clear Health

Resposta da Clear Health

We’re sorry to hear that your most recent experience didn’t meet expectations. We did issue you a full reimbursement for the month as soon as there was a delay with your shipment, and we agree that’s the right thing to do.

However, to clarify for others reading: we only ship medication when a patient confirms their shipping address and payment. Once a package leaves our pharmacy, we don’t have the ability to reroute it unless the carrier allows it. That’s why we always recommend patients double-check the address on file before confirming an order.

We also offer the option to pick up medication at a local pharmacy if preferred, and many of our patients choose that route for added flexibility.

If there’s ever a breakdown in communication, we take full accountability and we’re always available via email to help resolve any open issues. We appreciate your past trust and hope you’ll give us another chance in the future.

Classificada 5 em 5 estrelas

Karolyn and Taylor provided exceptional…

Karolyn and Taylor provided exceptional support with my insurance requests, even after I completed my Accutane treatment. I am truly happy and grateful for their prompt and friendly assistance.

16 de junho de 2025
Opinião espontânea
logótipo da Clear Health

Resposta da Clear Health

Thank you Katie!

Classificada 1 em 5 estrelas

Not the safest solution

ClearHealth approved me for Accutane based solely on an online intake form and uploaded photos, without providing me with any live consultation, it was very impersonal given the potency of this drug, it raised a red alarm for me.

Shortly afterward, I checked with my personal doctor—and was strongly advised against Accutane, making it clear that the online approval was not only insufficient but potentially unsafe.

Although I never received the prescription or began treatment, and immediately halted the process, ClearHealth refused to issue a refund, citing that a medical evaluation had technically been “completed.” In my view, this "evaluation" did not meet the basic standard of care expected for such a dangerous medication. I was offered no follow-up, no reassessment, and no meaningful opportunity to address serious safety concerns that arose afterward.

If you're considering using ClearHealth for Accutane, please proceed with caution. Their process may check legal boxes, but in my case, it failed to ensure actual medical safety.

31 de maio de 2025
Opinião espontânea
logótipo da Clear Health

Resposta da Clear Health

Thank you for your feedback. We’re sorry to hear that you were dissatisfied with your experience.

To clarify, every evaluation on our platform is reviewed with the utmost care by a licensed, board-certified provider. Your approval for treatment was based on the information you personally submitted, including a mental health screening and photos, all of which were considered during a thorough clinical review. While we operate virtually, this approach meets the standards for safe, asynchronous care and is consistent with modern telehealth practices.

Patients are always encouraged and able to message their provider directly through the platform to address concerns or request a reassessment within a reasonable timeframe. We also support syncing care with in-person providers, just as one might seek a second opinion or follow-up in a traditional setting.

As noted at the time of purchase, our policy states that medical evaluations are non-refundable once completed. Just like with an in-person dermatologist, once a provider completes an evaluation and determines you’re eligible for treatment, that medical service is considered rendered, even if you later decide not to proceed with the medication.

We remain committed to ensuring patient safety and continuously improving the experience for everyone who seeks treatment through our platform.

If you’re exploring online dermatology care and want to know if ClearHealth is the right fit for you, feel free to email us! We’re happy to help you make an informed decision.

Taylor W.
Clear Health Support Manager

Classificada 5 em 5 estrelas

I love HelloClear!

I love HelloClear, they’ve made the process super easy so I can get my medication with no troubles. And the prices are very reasonable!

5 de maio de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Clear skin at Last

I did my Accutane treatment through Clear Health, I couldn’t be happier with the results. My skin is the clearest it’s ever been, and for the first time in years, I feel confident. The process was smooth from start to finish — Clear Health made everything so easy, from virtual appointments to getting my prescription filled. The support and guidance I received really helped me stay on track and manage any side effects along the way. I barely get any breakouts now, and the overall texture and tone of my skin has improved so much. If you’re struggling with stubborn acne and nothing else has worked, I highly recommend going through Clear Health. They made a big difference in my journey and I’m so glad I took the leap.

1 de outubro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Clear Health has completely changed my life

Clear Health has completely changed my life and my body. There has been no downsides or any defects. I love that clear health communicates too. Overall, clear health is a amazing way to get rid of acne and stress.

11 de abril de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Clear Health has changed my life

Clear Health has changed my life. My skin is beautiful and it has built my confidence back up after a crazy 10 year break out after having my second son. My husband can't stop looking at me and complimenting me. I would recommend them to anyone.

8 de março de 2025
Opinião espontânea
Classificada 4 em 5 estrelas

Super convenient and accessible

Convenient, straightforward and affordable.
My HDHP plan was not going to cover any of the Accutane treatment visits or meds, so I saved a ton by going through Clear Health instead.
Obviously there are still hoops to jump through as a female patient but their system helped streamline the process of uploading photos and the pregnancy tests, dealing with the iPledge system, and receiving approval for the meds each month.
Taylor from the Support Team was particularly wonderful and patient when explaining the process and treatment and made the experience much nicer.

I removed one star because of the chat experience with the doctor I was assigned to. He didn't check in or answer questions in details and would just copy and paste the exact same message each month when the treatment was reapproved. This tends to happen with virtual health providers but for the cost of the virtual visit, it would have been appreciated to get more than a copy/paste message each month.
I have now been using the post-treatment prescription lotion and their jojoba oil cleanser and I am very happy with both!

13 de setembro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Top notch service

Top notch service. Outside of a great treatment protocol , Clear Health addressed every need. They’ve give me time back in my day to take care of me and health. Thank you for the stellar support.

10 de dezembro de 2024
Opinião espontânea
Classificada 1 em 5 estrelas

Honestly

Honestly, it’s been a freaking waste of time going through clear because one it doesn’t take away from the process you have to do anyways with any provider that you go to. Also, my insurance doesn’t even take it so I have to literally come out of pocket and they charge on top of it an extra $50, I don’t even know for just talking to the doctor doesn’t even talk to you and it’s just very sloppy. I wouldn’t do it just go through a dermatologist through your provider. This was a complete waste of time. I wish I never did it through them

18 de novembro de 2024
Opinião espontânea
logótipo da Clear Health

Resposta da Clear Health

Hi Clara,

Thank you for sharing your thoughts. I sensed during our call, just short of this review being left, that there were still some unresolved concerns, and I’m sorry to hear you feel this way about your experience with Clear Health. I’d like to take a moment to address your feedback and clarify our process to help ensure others are also well-informed.

Throughout this journey, I worked closely with you to ensure everything went as smoothly as possible despite the challenges that arose. I made it my priority to assist you every step of the way, ensuring your prescription was successfully sent to your pharmacy.

It’s important to note that we inform all patients prior to making any payment that we are an out-of-network provider. This information is presented during the process of submitting insurance details and is also shared with patients as part of setting expectations regarding costs. This transparency allows patients to make informed decisions before proceeding with their evaluation.

To resolve the challenges you experienced, we went above and beyond by speaking with you and your pharmacy after hours. During those conversations, we uncovered additional details that had not been shared initially and worked diligently to address them.

While every patient’s journey is unique, our goal is always to provide exceptional support and assistance. I regret that we didn’t meet your expectations, but I appreciate your feedback, which helps us continue to refine and improve the care we provide.

If there’s anything further I can do to assist you, please don’t hesitate to reach out. We’ll be speaking again soon.

Taylor W.
taylor@helloclearhealth.com

Classificada 5 em 5 estrelas

Accutane Treatment - 3 Teenagers

I have worked with this company for over a year. I had 2 teenagers complete a full course of Accutane and I am 1 month into treatment with my 3rd child. The team has been incredibly helpful and responsive with all of my concerns and issues throughout this process. I strongly recommend this company for anyone suffering from Acne.

15 de outubro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

I initially was worried about starting…

I initially was worried about starting Accutane but the support team and the dermatologist definitely quelled my worries. They were reassuring and provided all the information I needed to feel comfortable with my treatment plan. I really liked the convenience of being able to message the dermatologist through the chat feature, though responses typically took a few hours. So far it’s been pretty straight forward. Definitely looking forward to continuing treatment through them! Highly recommend for anyone looking for accessible and affordable accutane treatment.

16 de outubro de 2024
Opinião espontânea

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