Generally the quality of the food and the portion sizes are good. However, the meal choices are frequently too much of the same old ones. The vegetarian options especially often lack imagination - a... Ver mais
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Leia as opiniões dos outros
Easy to follow recipes. Cost effective for families. We couldn't afford to eat the way we do if we did not have hello fresh. The cost of living makes it unaffordable for big families. All ingrediants... Ver mais
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Food is tasty and varied. Costing approx $30 per dinner meal for two people once weekly discount applied. Delivery was an issue for us, food not arriving as scheduled, finding it hard to... Ver mais
A empresa respondeu
Great quality of food, we love that we are able to select the different meals and there's a huge variety. It's fantastic to try out something new and the instructions are easy to follow.
Informações sobre a empresa
Escrito pela empresa
HelloFresh delivers great recipes and fresh ingredients to your home each week. Cook fast healthy recipes designed by nutritionists and chefs.
Informações de contacto
Nova Zelândia
- hellofresh.co.nz
4,0
Bom
15 mil opiniões
Pede aos clientes que escrevam opiniões
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Overall superb
Overall superb, good quality food, easy to use the website to order. Wide range of options for vegetarians and always something for vegans.
The reason it is missing the extra star is that the vegan options are limited, I order 3 meals a week, and sometimes there isn't an option to have more than 2 unique recipes.
I have noticed that I can make some recipes vegan by changing the dishes meat option for vegetables - but these are not in the veggie/vegan section, I have to score over the other sections which is not time-efficient.
Also in the past, the packing team have made some mistakes - once there were no recipe cards, not often but occasionally there has been missing minor and major ingredients. Sometimes this will be picked up by the packing team, and I have received small refunds - matching the item's value. Other times no. Overall I am very happy with Hello Fresh New Zealand, and will continue using their services, and I would absolutely recommend them to friends.
25 de agosto de 2026
Resposta da HelloFresh New Zealand
We truly appreciate you taking the time to share your detailed feedback. It's wonderful to hear that you consistently enjoy the quality of our food and find our website easy to navigate, along with the variety of vegetarian options available.
We understand your desire for more unique vegan meal choices, especially given your frequent orders, and we recognize that having to search outside the dedicated vegan section for adaptable recipes can be time-consuming. We are actively working on expanding our vegan offerings and improving the visibility of all suitable options to make your experience more efficient.
We also sincerely regret the past instances where there have been missing recipe cards or ingredients in your deliveries. We are continuously refining our packing processes and training to minimize such errors. Your feedback regarding the inconsistency in receiving refunds for these issues is also very valuable to us. We are reviewing our procedures to ensure a more consistent and fair approach when these rare mistakes occur.
We are very happy that you continue to be a loyal customer and would recommend us to your friends. We are committed to making your experience even better.
Quality food with good serving sizes…
Quality food with good serving sizes and tasty menus. I like how the meals come bagged and labeled to just pull out of the fridge and ready to prepare.
18 de agosto de 2026
Resposta da HelloFresh New Zealand
We're so happy to hear you enjoy the quality of our food and the generous serving sizes! It's great to know that our bagged and labeled meals make preparation easy for you.
All so yummy
All so yummy. Really fresh produce. Delivered to our door, what could be easier!
31 de agosto de 2026
Resposta da HelloFresh New Zealand
We are so delighted to hear you enjoyed the fresh produce and found the delivery convenient! Thank you for your wonderful feedback.
A good variety of easy to cook meals
A good variety of easy to cook meals. The very few problems I have had have been quickly and happily resolved. Easy to follow recipes so whoever is home first can start cooking.
31 de agosto de 2026
Resposta da HelloFresh New Zealand
We're so happy to hear you're enjoying the variety and ease of our meals! It's wonderful to know that any issues you've encountered have been resolved quickly.
Great variety of meals and things the…
Great variety of meals and things the kids enjoy
25 de novembro de 2025
Resposta da HelloFresh New Zealand
We're so glad to hear that you and your family are enjoying the variety of meals we offer! It's wonderful to know that there are options that both adults and children can appreciate.
The meals are easy to prepare
The meals are easy to prepare. The deliveries are always on time and it’s just a super simple system to use where I’m cooking easily but at the same time I’m cooking things. I probably never would have cooked as a recipe for myself.
28 de julho de 2026
Resposta da HelloFresh New Zealand
We're so happy to hear that our meal kits make cooking easy and introduce you to new recipes! We appreciate you highlighting the convenience of our deliveries and the simplicity of our system. We are glad we can help you expand your culinary horizons.
My 2nd Order did not arive
29 de agosto de 2026
Resposta da HelloFresh New Zealand
Hi Carole,
Thank you so much for your review and giving us the opportunity to reach out and address your concerns. Our goal is to understand your experience and provide any support you need, in a way that’s most convenient for you. We’ve reached out privately and look forward to connecting to make things right.
Daren
Customer Resolution Specialist
HelloFresh
Really delicious meals and fresh…
Really delicious meals and fresh ingredients. Look forward to every meal
28 de agosto de 2026
Opinião espontânea
Resposta da HelloFresh New Zealand
Hi Debbie,
We are so delighted to hear that you are enjoying our delicious meals and appreciate the freshness of our ingredients! It makes us incredibly happy to know you look forward to every meal.
If you have any questions or feedback, we're available 24/7 and are happy to help! 😊
You can give us a buzz on (09) 886 9589 or send us a direct message on Facebook at http://fb.com/msg/hellofreshnz 💬
Happy cooking! 😊
- Ricka💚
Enjoying the food and loving the…
Enjoying the food and loving the tastes. Kids are enjoying the different meal plans.
24 de julho de 2026
Resposta da HelloFresh New Zealand
Hi Juanita,
We are so happy to hear that you and your children are enjoying the food and the variety of our meal plans! Thank you for your wonderful feedback.
If you have any questions or feedback, we're available 24/7 and are happy to help! 😊
You can give us a buzz on (09) 886 9589 or send us a direct message on Facebook at http://fb.com/msg/hellofreshnz 💬
Happy cooking! 😊
- Ricka💚
My 6 kids all loved the food I made and…
My 6 kids all loved the food I made and this is not an easy thing with adhd, asd and sensory issues. Thank you
16 de agosto de 2026
Resposta da HelloFresh New Zealand
Hi Jacquie,
We're so happy to hear our food was a hit with all your children! We understand the challenges and are delighted we could contribute positively.
If you have any questions or feedback, we're available 24/7 and are happy to help! 😊
You can give us a buzz on (09) 886 9589 or send us a direct message on Facebook at http://fb.com/msg/hellofreshnz 💬
Happy cooking! 😊
- Ricka💚
We like the number of options to choose…
We like the number of options to choose from. Produce has all been good.
I don’t think I have been receiving texts re the arrival of the box for the last few weeks, has this changed?
5 de maio de 2026
Resposta da HelloFresh New Zealand
Hi Kristen,
We're so glad you're enjoying our selection and fresh produce! We appreciate you bringing the text notifications to our attention. We'll definitely look into why you haven't been receiving them for your box arrivals.
If you have any questions or feedback, we're available 24/7 and are happy to help! 😊
You can give us a buzz on (09) 886 9589 or send us a direct message on Facebook at http://fb.com/msg/hellofreshnz 💬
Happy cooking! 😊
- Ricka💚
I've had issues
1st order - delivery driver drove across part of driveway they obviously shouldn't have.
2nd order - given radishes instead of tomatoes for one recipe
3rd order - great!
4th order - no recipe cards delivered. Follow ups - 1. no attachment 2. only four of the five recipes attached.
Missing ingredient for One-Pot Mexican Bean & Veggie Soup - Mexican Fiesta Spice Blend.
I am hopin things will improve because the meals themselves are nice, if you cut down on the garlic....but then you have it left over....
4 de agosto de 2026
Resposta da HelloFresh New Zealand
Hi Kay,
Thank you so much for your review and for giving us the opportunity to reach out and address your concerns. Our goal is to understand your experience and provide any support you need in a way that’s most convenient for you. We’ve reached out privately and look forward to connecting to make things right.
Ricka
Customer Resolution Specialist
HelloFresh
we love the meals and recipes are easy…
we love the meals and recipes are easy to follow
19 de junho de 2026
Resposta da HelloFresh New Zealand
Hi Shirley,
We're so happy you love our meals and find the recipes easy to follow! Thank you for your wonderful feedback.
If you have any questions or feedback, we're available 24/7 and are happy to help! 😊
You can give us a buzz on (09) 886 9589 or send us a direct message on Facebook at http://fb.com/msg/hellofreshnz 💬
Happy cooking! 😊
- Ricka💚
Nice range of recipes
Nice range of recipes. Focuses on saving time for busy families and catering to individual family needs. Has reduced us relying on take aways or overspending on unexpected dinners. Makes cooking fun and anyone can follow along with the recipes.
16 de junho de 2026
Resposta da HelloFresh New Zealand
Hi Stacie,
We're so happy to hear that our range of recipes has helped your family save time and reduce reliance on takeaways! It's wonderful that cooking has become fun and easy to follow.
If you have any questions or feedback, we're available 24/7 and are happy to help! 😊
You can give us a buzz on (09) 886 9589 or send us a direct message on Facebook at http://fb.com/msg/hellofreshnz 💬
Happy cooking! 😊
- Ricka💚
The convenience of having you dinner planned ahead.
The convenience of having you dinner delivered and knowing what you're cooking for dinner is great. Meals are easy to prepare and delicious. There's only been a couple I wouldn't get again. I love your flavorings. Quality id excellent.The pricing is getting up there and I will be looking at that in the future.
27 de agosto de 2026
Resposta da HelloFresh New Zealand
Hi KC,
We're so glad to hear you're enjoying the convenience, ease of preparation, and delicious flavors of our meals! It's wonderful that you appreciate the quality. We understand your concern about pricing and appreciate you bringing it to our attention.
If you have any questions or feedback, we're available 24/7 and are happy to help! 😊
You can give us a buzz on (09) 886 9589 or send us a direct message on Facebook at http://fb.com/msg/hellofreshnz 💬
Happy cooking! 😊
- Ricka💚
AI has ruined Hello Fresh
I used to love HF, but lately the quality has dropped to a point that I predicted it was starting to be run by AI. Lo and behold, I was right. Recipes becoming bland, and recipe cards being off or giving wacky instructions, for example. Last week the recipe card told me to put 100g of butter into my pot of 5 mashed potatoes, and I ended up with a yellow, oily mess of potato-flavoured butter. I salvaged it by running to the shop to buy some extra potatoes to even out the proportion.
In an article I found, HF tries to sell its shift to AI as better personalisation. This is a quick way to end up with boring food. Hyper-personalisation based on algorithmic guesswork means we're no longer being exposed to new and interesting flavours. To say nothing of the fact that AI by its very nature hallucinates and gets things wrong.
No thanks, HF. I want food created by human chefs who understand food and flavour profiles for other humans, not a large language model programmed to churn out thousands of bland meals quickly so management can pad the bottom line by laying off said humans.
31 de janeiro de 2026
Resposta da HelloFresh New Zealand
Hi Mel,
Thank you so much for your review and for giving us the opportunity to reach out and address your concerns. Our goal is to understand your experience and provide any support you need in a way that’s most convenient for you. We’ve reached out privately and look forward to connecting to make things right.
Ricka
Customer Resolution Specialist
HelloFresh
Thumbs up from the Henry Clan
The meals have been fantastic! The cooking instructions are easy to follow, and my 12-year-old daughter loves helping prepare dinner for the family. The portion sizes are just right for our family of four, and the quality of the ingredients is consistently excellent.
As a busy working mum, I originally planned to try the service for only 4 to 8 weeks. I suspected my kids were getting a little tired of my usual dinner rotation, so I liked the idea of being able to choose our meals each week and introduce more variety while still catering to everyone's tastes.
Fast forward a few months, and we're still going strong! The meals have been a hit with the whole family, which probably says it all. 😊
The delivery service has also been excellent and reliable, with every box arriving on time except for one that was delivered a day later than expected.
12 de maio de 2026
Resposta da HelloFresh New Zealand
Hi Annelize,
We are so happy to hear that our meals have been such a hit with your family! It's wonderful to know that the cooking instructions are easy to follow and that your daughter enjoys helping out. We understand how important variety and quality ingredients are, especially for busy parents, and we are glad we could provide that for you. We also appreciate your feedback regarding the delivery and are looking into the instance of the delayed box to ensure our service remains consistently excellent. Thank you for sharing your positive experience with us!
If you have any questions or feedback, we're available 24/7 and are happy to help! 😊
You can give us a buzz on (09) 886 9589 or send us a direct message on Facebook at http://fb.com/msg/hellofreshnz 💬
Happy cooking! 😊
- Ricka💚
getting us to try new tastes and…
getting us to try new tastes and methods, the only criticism we have is the precut chips, the moisture came out in the bag and made them soft, we would prefer to make our own and cut them bigger and maybe with the skin on otherwise the meals are enjoyable
24 de fevereiro de 2026
Resposta da HelloFresh New Zealand
Hi Julie,
We appreciate you trying new tastes and methods with us. We understand your feedback regarding the pre-cut chips and the moisture issue, leading to a softer texture. We value your preference for cutting your own chips, perhaps larger and with the skin on. We are always looking for ways to improve our offerings, and your insights are very helpful as we consider future adjustments to our ingredients. We're glad to hear that, overall, you found the meals enjoyable.
If you have any questions or feedback, we're available 24/7 and are happy to help! 😊
You can give us a buzz on (09) 886 9589 or send us a direct message on Facebook at http://fb.com/msg/hellofreshnz 💬
Happy cooking! 😊
- Ricka💚
Excellent menu options
11 de agosto de 2026
Resposta da HelloFresh New Zealand
Thank you so much for your review! ⭐
We're over the moon to hear that you're enjoying being part of the #FreshFam!
We'd love to hear what we can do better, and how we can turn your HelloFresh journey into a 5 star experience! After all, you're what we're here for, and the greatest way we can improve is through your feedback. ⭐🍽️
You can reach our awesome Customer Care Team via:
📞 Phone: (02) 8188 8722
💻 Live chat: hellofresh.com.au
💬 Facebook DM: http://fb.com/msg/hellofreshau
Happy cooking! 😊
- Daren💚
Thankyou HelloFresh. My husband and I are enjoying the…
My husband and I are enjoying the meals. We were tired of trying to think of meals every night so now we get HelloFresh to think for us for 2 nights of the week 😀
21 de julho de 2026
Resposta da HelloFresh New Zealand
We're so happy to hear that our meals are bringing convenience and enjoyment to your evenings! It's wonderful to know we can take the stress out of meal planning for you and your husband a couple of nights a week. We appreciate your kind words!
- Daren
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