Normal menu is okay but the good stuff is far more expensive. Favourites don't come back on the menu so can't re-order them. Missing ingredients are a big issue and occurring frequently. Customer serv... Ver mais
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Leia as opiniões dos outros
HelloFresh has made my life so much easier. I don’t have to do shopping anymore because they send all the ingredients, and they’re always fresh. The recipes are simple to follow, so cooking is qui... Ver mais
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There is a very good selection of meals of varying complexity and style. I appreciate the fact that I have options between things I can throw together rapidly or things with greater sophistication. I'... Ver mais
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SCAM – Please be careful when ordering. They take your card details at the start and advertise a cheaper first box price (for example, €27). However, the website is very confusing. Food selections... Ver mais
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Informações sobre a empresa
Escrito pela empresa
You'll choose your favourites from our weekly menu of exciting recipes and decide how many meals you'd like for however many people. Then, we'll deliver those recipes and fresh ingredients to your door, every week, so you can cook delicious dinners of your choice. We've got recipes for everyone from meat eaters to vegetarians, families to couples and from those with low calorie preferences to those who just want quick and easy recipes to save even more time in the evenings! Most importantly, you're in control of your box, so you can skip a week or two whenever you like in your account area. #HelloFreshIE #hellofreshireland
Informações de contacto
Irlanda
- hellofresh.ie
3,8
Bom
3 mil opiniões
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Resposta da Hellofresh Ireland
Hi Michael,
Thank you so much for the five stars!
We are delighted to hear that our boxes are working for your household!
If you need any further assistance, please don’t hesitate to re-initiate the chat here: https://www.hellofresh.ie/contact-us or contact our Customer Support team at +353 1 223 8958.
Happy cooking! 😊
- Ann💚
The Hellofresh Team
Resposta da Hellofresh Ireland
Hi Wendy,
Thank you so much for bringing this to our attention!
It's really upsetting to hear about the experience you have had for the missing ingredients, and we cannot apologise enough for any stress caused.
If you need any further assistance, please don’t hesitate to re-initiate the chat here: https://www.hellofresh.ie/contact-us or contact our Customer Support team at +353 1 223 8958.
All the best,
– Ann 💚
The Hellofresh Team
Nuisance calls
I was curious about HelloFresh and so I signed up. I had a poor experience at one point when they left out some key ingredients for a meal I had chosen. After raising this, I received credit on my account. Bit annoying as it meant I still had to go grocery shopping for a new meal which is what I was signing up to avoid but anyway, that's not the main complaint. Overall, the food was fine but it wasn't for me so I ended my subscription. This is where the issues arose.
I received a lot of sales calls from their reps to try and sign me back up. I mean A LOT of calls. Eventually I asked them to stop calling. This didn't work, the calls continued to come in much to my annoyance. This spurred me to to reach out to HelloFresh and avail of my GDPR rights to simply have my data deleted.
I received a response from their privacy team starting that they couldn't because of one of four reasons they listed. None of the reasons they listed were true in my case. Could I reply and object to what must clearly have been a misunderstanding? No. Ticket closed. Start the process again.
So I'm still subject to repeated nuisance calls despite me clearly requesting that they end and I'm having to go through a clunky process multiple times to end them.
3 de março de 2026
Opinião espontânea
Resposta da Hellofresh Ireland
Hi Fiachra,
Thank you so much for bringing this to our attention!
It's really upsetting to hear about the experience you have had trying to use our services, and we cannot apologise enough for any stress caused.
If you need any further assistance, please don’t hesitate to re-initiate the chat here: https://www.hellofresh.ie/contact-us or contact our Customer Support team at +353 1 223 8958.
All the best,
– Ann 💚
The Hellofresh Team
Ingredients not as requested
Ingredients not as requested. A carrot instead of Pakchoi.
No soy sauce and two of some other sauce
Portions are minimal!
24 de fevereiro de 2026
Resposta da Hellofresh Ireland
Hi Ger
Thank you so much for bringing this to our attention!
It's really upsetting to hear about the experience you have had trying to use our services, and we cannot apologise enough for any stress caused.
If you need any further assistance, please don’t hesitate to re-initiate the chat here: https://www.hellofresh.ie/contact-us or contact our Customer Support team at +353 1 223 8958.
All the best,
– Rusty💚
The Hellofresh Team
My delivery never arrived.
3 de março de 2026
Resposta da Hellofresh Ireland
Hi Ellen
Thank you so much for bringing this to our attention!
It's really upsetting to hear about the experience you have had trying to use our services, and we cannot apologise enough for any stress caused.
If you need any further assistance, please don’t hesitate to re-initiate the chat here: https://www.hellofresh.ie/contact-us or contact our Customer Support team at +353 1 223 8958.
All the best,
– Rusty 💚
The Hellofresh Team
Hello Fresh Ireland - charged for food I don't want.
I ordered once as a friend suggested it to me. I cancelled my 2nd order as I couldn't afford it but a week or two later I was charged for meals I didn't even order due to some deadline I missed. It is clearly a tactic to trick people into paying for food they don't want. I also kept getting emails after unsubscribing from emails. Out of pocket and annoyed at the poor clarity around being charged. Similar reviews online. Never use it again.
3 de março de 2026
Opinião espontânea
Resposta da Hellofresh Ireland
Hi Anto
Thank you so much for bringing this to our attention!
It's really upsetting to hear about the experience you have had trying to use our services, and we cannot apologise enough for any stress caused.
If you need any further assistance, please don’t hesitate to re-initiate the chat here: https://www.hellofresh.ie/contact-us or contact our Customer Support team at +353 1 223 8958.
All the best,
– Rusty💚
The Hellofresh Team
Love how everything is prepared and…
Love how everything is prepared and measured out. Step by step instructions are so easy to follow. Taste is unreal
23 de fevereiro de 2026
Resposta da Hellofresh Ireland
Hi Orla
Thank you so much for the five stars!
We are delighted to hear that our boxes are working for your household!
If you need any further assistance, please don’t hesitate to re-initiate the chat here: https://www.hellofresh.ie/contact-us or contact our Customer Support team at +353 1 223 8958.
Happy cooking! 😊
- Rusty💚
The Hellofresh Team
Wrong house
21 de fevereiro de 2026
Resposta da Hellofresh Ireland
Hi Mary Mcmorrow,
Thank you so much for bringing this to our attention!
It's really upsetting to hear about the experience you have had trying to use our services, and we cannot apologise enough for any stress caused.
If you need any further assistance, please don’t hesitate to re-initiate the chat here: https://www.hellofresh.ie/contact-us or contact our Customer Support team at +353 1 223 8958.
All the best,
Portia💚
The Hellofresh Team
Very impressed with the recipes
Very impressed with the recipes. Had a few and most say they have been delicious. My girlfriend had an issue with a spoiled yogurt but they were quick to action and sent a partial refund straight away. Always find it very easy to cancel or change frequency of the plan. I don’t see myself having them every week so have change to every 4 weeks. Meals are fresh. Easy to prep and 10/10. I know you end up paying a premium at the end after the fist week but it’s worth it as no food going to waste. €70 plus delivery covers 5 meals for 2 people. That’s only €35 each for the week so it’s not that bad.
2 de março de 2026
Opinião espontânea
Resposta da Hellofresh Ireland
"Hi Mark,
Thank you for taking the time to leave us a review, we really appreciate your feedback!
We’re glad to hear you had a positive experience overall, and your comments truly help us understand what’s working well and where we can improve. We’re always striving to turn a good experience into a great one, and your insights are invaluable in helping us get there.
If you need any further assistance, please don’t hesitate to re-initiate the chat here: https://www.hellofresh.ie/contact-us or contact our Customer Support team at +353 1 223 8958.
Thanks again for your support, we hope to serve you again soon!
Warm regards,
The Hellofresh Team
Food has been great but every week…
Food has been great but every week missing atleast 1-2 ingredients which I find annoying as don’t realise untill going to cook meal and then I forget to say it
25 de dezembro de 2025
Resposta da Hellofresh Ireland
"Hi Anne
Thank you so much for giving us a try, we're really glad to hear you enjoyed your meals! We're sorry to hear, though, that some aspects didn’t meet your expectations, and we sincerely apologise for that.
If you need any further assistance, please don’t hesitate to re-initiate the chat here: https://www.hellofresh.ie/contact-us or contact our Customer Support team at +353 1 223 8958.
All the best,
– Rusty💚
The Hellofresh Team
My first time ordering and my order…
My first time ordering and my order wasn’t even delivered won’t ever be using this again
27 de fevereiro de 2026
Resposta da Hellofresh Ireland
Hi Sarah McCormack,
Thank you so much for bringing this to our attention!
It's really upsetting to hear about the experience you have had trying to use our services, and we cannot apologise enough for any stress caused.
If you need any further assistance, please don’t hesitate to re-initiate the chat here: https://www.hellofresh.ie/contact-us or contact our Customer Support team at +353 1 223 8958.
All the best,
Portia💚
The Hellofresh Team
Resposta da Hellofresh Ireland
Hi Orla,
Thank you so much for the five stars!
We are delighted to hear that our boxes are working for your household!
If you need any further assistance, please don’t hesitate to re-initiate the chat here: https://www.hellofresh.ie/contact-us or contact our Customer Support team at +353 1 223 8958.
Happy cooking! 😊
-Ann💚
The Hellofresh Team
Problems with delivery
Problems with delivery. It was well packed, good food but I felt some of it ( sauces etc) was ultra processed.
19 de fevereiro de 2026
Resposta da Hellofresh Ireland
Hi Eileen,
Thank you for your feedback. We’re sorry to hear about the delivery issue, though we’re glad the food arrived well packed and that you enjoyed it overall.
We appreciate your comments regarding some ingredients feeling overly processed, and we’ll be sure to share this with our team for review.
If you need any further assistance, please don’t hesitate to re-initiate the chat here: https://www.hellofresh.ie/contact-us or contact our Customer Support team at +353 1 223 8958.
Kind regards,
Ann
It was great food it was good idea go with HelloFresh
It was great experience i will remainder to other friends of mine
19 de fevereiro de 2026
Resposta da Hellofresh Ireland
Thank you so much for your wonderful feedback! We’re thrilled to hear that you had a great experience.
It truly means a lot to us that you would recommend us to your friends. Your support is greatly appreciated!
If you ever need any assistance, please don’t hesitate to reach out here:
https://www.hellofresh.ie/contact-us or contact our Customer Support team at +353 1 223 8958.
-Ann
Delivery arrived well within the time…
Delivery arrived well within the time allocated. Everything is well packaged with ice packs keeping the proteins chilled. Packing is recyclable too. Each meal prep was very well explained and all were very tasty! Plus we didn't waste a scrap 🥳
24 de fevereiro de 2026
Resposta da Hellofresh Ireland
Hi Sinead,
Thank you so much for your fantastic feedback! We’re delighted to hear that your delivery arrived on time, everything was well packaged and chilled, and that you enjoyed the meals.
It’s especially great to know there was no waste, that’s exactly what we aim for!
We truly appreciate your support and look forward to serving you again soon.
If you need any further assistance, please don’t hesitate to re-initiate the chat here: https://www.hellofresh.ie/contact-us or contact our Customer Support team at +353 1 223 8958.
Kind regards,
Ann
I like to order every now and again
I like to order every now and again. Hello Fresh does not send you a email before they debit your account. They also then choose food for you. This has not happened twice to me and we did not like what they gave us. I will be cancelling my account after this week.
Gusto are great, they remind you that its time to order and give you time to cancel that week's order. I will be ordering from then from now on.
9 de novembro de 2025
Resposta da Hellofresh Ireland
Hi Una,
Thank you for sharing your honest feedback.
We’re sorry to hear about your experience regarding the reminder emails and the meal selection. We understand how important it is to have clear notifications and the opportunity to choose meals that suit your preferences. Your feedback is truly valuable, and we’ll make sure to share it with the relevant team for review.
We’re disappointed to hear that you’re considering cancelling, but we completely respect your decision. If there’s anything we can do to improve your experience or assist you further, please don’t hesitate to let us know. If you need any further assistance, please don’t hesitate to re-initiate the chat here: https://www.hellofresh.ie/contact-us or contact our Customer Support team at +353 1 223 8958.
-Ann
To soon to tell
To soon to tell. Only had one delivery so far and I was away for some of the time! Found it hard to navigate the site or wouldn't have ordered this week!
Also, it took from time of first investigation of HF, 6 months ago, to this week to place an order as you kept stopping me when it came to paying. I gave up and tried one last time last week and you accepted me! Same card, same address. Very frustrating 😕
23 de fevereiro de 2026
Resposta da Hellofresh Ireland
Hi,
Thank you for sharing your experience with us.
We’re sorry to hear that you found the website difficult to navigate and that you experienced issues completing your payment in the past. We understand how frustrating that must have been, especially after multiple attempts. We truly appreciate you giving us another try and placing your recent order.
Your feedback is very important to us, and we will ensure it is shared with the relevant team for review and improvement.
If you need any further assistance, please don’t hesitate to re-initiate the chat here: https://www.hellofresh.ie/contact-us or contact our Customer Support team at +353 1 223 8958.
Kind regards,
Ann
I had the lovley Francisca and franklyn…
I had the lovley Francisca and franklyn to the house today to help me sign up with hello fresh. They where a breath of fresh air! Absolutely lovely and so helpful helping me navigate the app . Highly recommend!
27 de fevereiro de 2026
Opinião espontânea
Resposta da Hellofresh Ireland
Hi Dawn,
Thank you so much for the five stars!
We are delighted to hear that our boxes are working for your household!
If you have any questions or feedback, our Customer Care team are available 7 days a week, 9:00am to 10:00pm, on 02045381121
Happy cooking! 😊
- Ann💚
The Green Chef Team
Resposta da Hellofresh Ireland
Hi Rory,
Thank you so much for bringing this to our attention!
It's really upsetting to hear about the experience you have had trying to use our services, and we cannot apologise enough for any stress caused.
So that we can investigate this further and come to a resolution together. If you could please contact our Customer Care. Customer care team is here 7 days a week, 9:00am to 10:00pm, on 020 4538 1121.
We would be more than happy to get this sorted for you.
-Ann
The Green Chef Team
I love the vast choices of dishes the…
I love the vast choices of dishes the combination of sauces so tasty something for all its been good fun cooking in the evenings thoroughky enjoying the GoFresh experience
15 de fevereiro de 2026
Resposta da Hellofresh Ireland
Hi Joyce,
Thanks so much for giving us a try, we’re so glad that you enjoyed the wide variety and delicious flavours.
If there’s anything we can do to turn that 4 into a 5, we’d love to hear it! Please don’t hesitate to let us know, we’re always looking to improve. 😊
Here’s to more tasty, hassle-free meals ahead! 🥗✨
If you need anything, our Customer Care team is here 7 days a week, 9:00am to 10:00pm, on 020 4538 1121.
All the best,
Ann
The Green Chef Team
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