helloworld.com.au Opiniões 200

TrustScore: 2 em 5

2,0

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Leia as opiniões dos outros

Classificada 1 em 5 estrelas

Our consultant made an error in our flight bookings. She added the wrong flight date to the system when booking our final flight leg (Singapore to Brisbane). We observed this when reviewing the emaile... Ver mais

Classificada 5 em 5 estrelas

We booked a trip to Africa with Kate from Hello World Surrey Hills for travel in June 2025. From start to finish everything was made easy for us and our trip was fantastic. We joined an Intrepid tour... Ver mais

Classificada 1 em 5 estrelas

Booked a scandanavian tour with hello world Melton who they used Ben tours. Paid cash. Ben tours went under and I had to repay all accommodation and transfers. They will not refund me any extra cost t... Ver mais

Classificada 1 em 5 estrelas

Do not do business with this group. They don't only rip off travellers but businesses also. How they got a contract with the Australian Government is beyond me. Federal Public Service staff booked out... Ver mais

Informações sobre a empresa

  1. Agência de viagens

Sobre helloworld.com.au

Informação fornecida por diversas fontes externas

To all our customers, we make five key promises that ensure we deliver great value and service, every time.

No Online Booking Fees – So you can go further with every booking

Book Together & Save – Combine your flight and hotel in the same booking and save

Hotel Price Promise – Sleep easy knowing that you are getting the best hotel rates

24/7 Customer Support – We’re here for you all day, every day

Trustworthy, Safe and Secure – Your details are always safe in our hands

Informações de contacto

2,0

Mau

TrustScore: 2 em 5

200 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Não respondeu a opiniões negativas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 4 em 5 estrelas

Booking online was easy and reliable

The only problem we had was that we had booked to fly to Bali and our Flight was delayed due to volcanic activity. We had only one email from Helloworld which gave us incorrect information on flight rescheduling and no further notification of delays followed. I thought that maybe if we had booked through an agent we would have been given more information and updates.

18 de agosto de 2015
Opinião espontânea
logótipo da helloworld.com.au

Resposta da helloworld.com.au

Thanks for your review Terry. We are sorry to hear of your experience, would you be able to send us a copy of the flight delay email to "customersupport@helloworld.com.au" so that we can review and improve where required? We highly appreciate this feedback as it will assist us in becoming better at what we do.

Classificada 5 em 5 estrelas

Easy to book

Easy to book the flights and they were the cheapest on the day, just make sure to read the fine print, all fees were up and easy to read so no nasty surprises.

12 de agosto de 2015
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logótipo da helloworld.com.au

Resposta da helloworld.com.au

We have great deals to suit different customer's travel needs. Thanks for your support and for reminding customers of the importance of reading the "fine print"; no nasty surprises here!

Classificada 5 em 5 estrelas

Excellent choice!

Would book through helloworld again. Easy to use. Quick online bookings. I found some great rates and hotels offered by helloworld. I checked helloworld for both hotel and flights prior to another online booking company and successfully booked both with no problems at all. Highly recommended.

6 de agosto de 2015
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Resposta da helloworld.com.au

Tell your family and friends! Thanks for your review.

Classificada 5 em 5 estrelas

Awesome

Fantastic and very patient staff and so helpful. Thank you

6 de agosto de 2015
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Resposta da helloworld.com.au

Our Customer Service team aim for excellence in all undertakings with our customers. Glad we could be of service to you and thanks for the review!

Classificada 3 em 5 estrelas

Fair

I should have read all of the terms and conditions, I have used other agencies like hello world previously and Ithe ones I have used have not charged a booking fee, so to have a fee for using this service has put me off using hello world in the future unless I'm stuck or the offer is worth paying the extra money.

I found the site easy enough to use, I have planned many international holidays for friends, family and ourselves previously, I try to avoid these "extra" costs as they can add up quite quickly.

5 de agosto de 2015
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logótipo da helloworld.com.au

Resposta da helloworld.com.au

Thank-you for your honest review and yes we do require at time of booking that you acknowledge that you have read all terms and conditions. Could you advise what the booking fee is that you are referring to as we do not charge any booking fees for online tranasctions and would like to investigate further?

Classificada 5 em 5 estrelas

Very easy

Best price. Easy to navigate website.

5 de agosto de 2015
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logótipo da helloworld.com.au

Resposta da helloworld.com.au

Thank-you for your review - let your friends and family know your thoughts and we look forward to your booking with us again.

Classificada 5 em 5 estrelas

Easy and quick

Easy booking, quick confirmation. All reservation numbers provided for both airline and agents. Easier than booking through the airline and great price.

5 de agosto de 2015
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logótipo da helloworld.com.au

Resposta da helloworld.com.au

Thank-you for your review - come back and book with us again (& again)!

Classificada 4 em 5 estrelas

Trustworthy

Have always used Bestflights for finding and booking flights. Have now transferred to Helloworld and so far have received similarly good customer service. It's comforting to know that the support is local and the website is easy to use. So far I haven't encountered any problems so can't say (should I have a problem) how easily they were resolved.

5 de agosto de 2015
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logótipo da helloworld.com.au

Resposta da helloworld.com.au

We are very pleased to know that we are upholding the expectations set by being a previous BestFlights customer and surpassing them as a helloworld.com.au customer.

Classificada 4 em 5 estrelas

word

booking a ticket was easy

5 de agosto de 2015
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logótipo da helloworld.com.au

Resposta da helloworld.com.au

It sure is, thanks for your to the point review!

Classificada 5 em 5 estrelas

Booking flights to Hawaii and LA

I did this booking completely online and everything ran smooth!
I just got the flights I really wanted and a better price than other websites!

5 de agosto de 2015
Opinião espontânea
logótipo da helloworld.com.au

Resposta da helloworld.com.au

Thanks for your review, we appreciate your support and encourage you to share your experience with your family and friends. Hope to see you back here again soon.

Classificada 4 em 5 estrelas

Easy and Quick

Nice and easy to use. Quick to book. However the extra $2 charged to my account was not mentioned anywhere prior to booking

5 de agosto de 2015
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logótipo da helloworld.com.au

Resposta da helloworld.com.au

Thank-you for your review. The $2 is a pre-authorisation (soft charge) to verify with your financial institution the validity of the payment details you entered. When your booking transaction is finalised with the financial institution this amount will drop off. If for any reason this amount hasn't dropped off and you have been fully charged for your booking please call Customer Service for assistance.

Classificada 5 em 5 estrelas

Great

I am not very good on computer but I found it very easy thanks

28 de julho de 2015
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logótipo da helloworld.com.au

Resposta da helloworld.com.au

Thank-you for your review about our site being easy to use - we think so too!

Classificada 5 em 5 estrelas

Great service

I have used this company to book my holidays on many occasions!! Great service!!

28 de julho de 2015
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logótipo da helloworld.com.au

Resposta da helloworld.com.au

Thank-you for your review, We are very pleased to know that we are able to provide you with great booking and service capabilities across on-line and in-store channels with helloworld!

Classificada 2 em 5 estrelas

doing a booking online does not work for me

i was doing a multi flight booking but when i reached the fourth leg .. i was not able to continue .. i messaged the website and was informed i would need to do extra bookings .. hence creating a new pnr .. which will make it very awkward when checking on with baggage when transits are being ustilised .. so i have decided to use alternate means on the internet to do the booking .. maybe the sooner the problem is rectified .. the better

28 de julho de 2015
Opinião espontânea
logótipo da helloworld.com.au

Resposta da helloworld.com.au

Thank-you for your review and feedback which has been taken on board. As it appears we are unable to accommodate your specific needs; more than four stop overs; at the present time we can recommend your using one of our in store travel agents as an alternate option. We hope that you will revisit and book with us for other travel as it may arise.

Classificada 5 em 5 estrelas

our holiday became a reality

Helloworld on line could do what our local travel agency couldnt. it was easier online than dealing face to face and over the phone with them.

28 de julho de 2015
Opinião espontânea
logótipo da helloworld.com.au

Resposta da helloworld.com.au

Thank-you for your review, we hope to see you book with us again soon!

Classificada 5 em 5 estrelas

Fast and Efficient

Good price, great service

26 de julho de 2015
Opinião espontânea
logótipo da helloworld.com.au

Resposta da helloworld.com.au

Thank-you for your review. We look forward to you booking with us again.

Classificada 4 em 5 estrelas

Excellent Service

I find Helloworld.com to be one of the best sites for booking international travels. User-friendly and very easy to understand. I will always recommend them.

26 de julho de 2015
Opinião espontânea
logótipo da helloworld.com.au

Resposta da helloworld.com.au

Thank-you for your recommendation. We look forward to you booking with us again.

Classificada 4 em 5 estrelas

Great website - shame about the Helloworld stores

Thought the website experience was excellent. Really liked the fact that we could not only go through and choose the most suitable flights but could upgrade to a different room type and all the costs were there - open and transparent.
The only issue we had was when we were paying for the trip, the page froze and recorded an error (always a worry when you have used your credit card over the internet).
I had to use the allocated booking number to go back in and check with both Helloworld and Jetset that payment had been made and the trip confirmed.

25 de julho de 2015
Opinião espontânea
logótipo da helloworld.com.au

Resposta da helloworld.com.au

Thank-you for your review and your feedback. If you have any issues or queries our Customer Service team are only a phone call away and able to assist you 24/7/365.

Classificada 5 em 5 estrelas

Booking short holiday break

This was the first time I had booked a holiday with helloworld and it was extremely easy, especially that I was trying to match the flights and hotel accommodation to that of other friends who had already booked. The real test will be once we travel and have no complications!!

24 de julho de 2015
Opinião espontânea
logótipo da helloworld.com.au

Resposta da helloworld.com.au

Thank-you for your review. We look forward to you booking with us again and hope that you a wonderful holiday.

Classificada 5 em 5 estrelas

Cheapest on the net

I was looking for flights and a hotel and found everything I needed at a reasonable price with Helloworld, all in one web site.
I will definately use them again and recommend Helloworld to all travellers.

24 de julho de 2015
Opinião espontânea
logótipo da helloworld.com.au

Resposta da helloworld.com.au

Thank-you for your recommendation. We look forward to you booking with us again.

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