helloworld.com.au Opiniões 200

TrustScore: 2 em 5

2,0

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Leia as opiniões dos outros

Classificada 1 em 5 estrelas

Our consultant made an error in our flight bookings. She added the wrong flight date to the system when booking our final flight leg (Singapore to Brisbane). We observed this when reviewing the emaile... Ver mais

Classificada 5 em 5 estrelas

We booked a trip to Africa with Kate from Hello World Surrey Hills for travel in June 2025. From start to finish everything was made easy for us and our trip was fantastic. We joined an Intrepid tour... Ver mais

Classificada 1 em 5 estrelas

Booked a scandanavian tour with hello world Melton who they used Ben tours. Paid cash. Ben tours went under and I had to repay all accommodation and transfers. They will not refund me any extra cost t... Ver mais

Classificada 1 em 5 estrelas

Do not do business with this group. They don't only rip off travellers but businesses also. How they got a contract with the Australian Government is beyond me. Federal Public Service staff booked out... Ver mais

Informações sobre a empresa

  1. Agência de viagens

Sobre helloworld.com.au

Informação fornecida por diversas fontes externas

To all our customers, we make five key promises that ensure we deliver great value and service, every time.

No Online Booking Fees – So you can go further with every booking

Book Together & Save – Combine your flight and hotel in the same booking and save

Hotel Price Promise – Sleep easy knowing that you are getting the best hotel rates

24/7 Customer Support – We’re here for you all day, every day

Trustworthy, Safe and Secure – Your details are always safe in our hands

Informações de contacto

2,0

Mau

TrustScore: 2 em 5

200 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Não respondeu a opiniões negativas

Como esta empresa usa o Trustpilot

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Classificada 4 em 5 estrelas

Booking accommodation in Honolulu

tried many search engines such as Hotels.com, etc but the best result and ease was Helloworld.com.au. Actually gave us the best rate exchange over all the others. Very happy, but have yet to travel so cannot say what the accommodation will be like.

29 de março de 2016
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Resposta da helloworld.com.au

Hi Michael, Thank you for the feedback

Classificada 5 em 5 estrelas

Highly recommended

Very easy to book internal flights in the US from Australia. Good choice of flights, instant confirmation via email & easy to pay in Australian dollars avoiding the foreign exchange fee.

29 de março de 2016
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Resposta da helloworld.com.au

Hi Janine, Thanks for the feedback

Classificada 5 em 5 estrelas

Easy and great prices.

I had been looking to make a multi flight booking and was finding it frustrating... Until I found Hello World. It was so straight forward, and after looking through so many other sites, I knew that the prices I was being presented with were the best.

29 de março de 2016
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Resposta da helloworld.com.au

Hi Amy,
Thanks for the review

Classificada 5 em 5 estrelas

Easy booking process

Booked a package holiday with airfare and accommodation recently. The price was better than another well known online booking agent and the process was easy and fast!

29 de março de 2016
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Resposta da helloworld.com.au

Hi Gregory, Thanks for the review

Classificada 5 em 5 estrelas

Awesome

It was easy and really cheap:)

29 de março de 2016
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Resposta da helloworld.com.au

Thanks for the feedback Mix

Classificada 4 em 5 estrelas

very good

very satisfied with booking so far

29 de março de 2016
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Resposta da helloworld.com.au

Thanks Alan !

Classificada 1 em 5 estrelas

Unacceptable

Previously for years upon years I have used you site for International travel, those days are over. Other sites offer more options with flight times and pricing that is much lower.

The past 12 months I have noticed a dramatic shift in you pricing, huge error.
Long time customer that is now gone.

Mr. Baker

29 de março de 2016
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Resposta da helloworld.com.au

Hi Maurice, We appreciate all feedback, even negative feedback. We will pass onto your views to the relevant department.

Classificada 5 em 5 estrelas

Great Expectations

What a great and easy to use website. NO hassels and seemless. Thanks Helloworld for making travel so easy

29 de março de 2016
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Resposta da helloworld.com.au

Hi Jen, We appreciate the feedback.

Classificada 1 em 5 estrelas

Horrendous. .. dont chance it

We booked return flights with this company and they provided inaccurate information after placing the booking, full knowing of our itinerary. The online staff are totally un skilled and incompetent... we had to pay for a mistake they took no responsibility for. ..
Re think this agency

29 de março de 2016
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Resposta da helloworld.com.au

Hi Jenny, We are sorry to hear your experience was not as expected, may we have the booking number to investigate further ?

Classificada 5 em 5 estrelas

great service

No problems with the booking of the hotel. Great rate!! lovely service

20 de março de 2016
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Resposta da helloworld.com.au

Hi Karol, Thanks for the feedback

Classificada 1 em 5 estrelas

Commission driven and inefficient

We booked a hotel online; when we arrived to the hotel late a night to find they didnt have the booking and to top it off were full. To then be told by helloworld after the poor hotel had done all the work ringing around to find us a bed they would refund and just go to the next hotel to see if the booking was done was appalling. We had to insist that this wasn't good enough and then be put on hold for 45 minutes while they negotiated with the other hotel we were shattered. We will never ever recommend this OTA to anyone at any time and will happily and unreservedly share our experience with our tourism industry colleagues.

16 de março de 2016
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Resposta da helloworld.com.au

Hi Liz, We are very sorry to hear of your situation. Unfortunately the hotel did not let us know that there was no availability until your arrival. We encourage all feedback, even negative feedback. Further coaching will be carried out with the support team.

Classificada 5 em 5 estrelas

Top service

The customer service lady understood what I wanted and found the right flights for me within a brief amount of time.

In trying to book this return trip to Italy, I had become frustrated with the internet booking option of Helloworld and decided to find a real person to help me. Eventually I found the 1800 number and the right help was at hand

15 de março de 2016
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Resposta da helloworld.com.au

Hi Yvette, Thanks for the review.

Classificada 1 em 5 estrelas

Disapointed

Whislt overseas we had the worst travel experience of our lives, i accept that travel agents make mistakes but what i struggle with is that when i phoned helloworld from overseas to ask for help with tour and flight query was told you are not my client i cant help. We had spent hours trying to get of this tour and were stressed to no end. Back home sent email and dissusion with store asking manager to call me, spoke to headoffice who showed no empathy and said manager would contact me a month waiting still no call.Your customer service doesnt exsit and i will never use this company or recommemd it again.

11 de março de 2016
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Resposta da helloworld.com.au

Dear Karen,
We are very sorry to hear that your service did note meet expectations, may we ask what store you dealt with to investigate further ?

Classificada 1 em 5 estrelas

Terrible customer service

I'm actually appalled by my experiences so far with helloworld.

After ringing up to change a flight, they changed it to the wrong day. When I rang up to request they corrected the flight date, they advised they would need 72 hours to review the call tape (to ascertain whether the incorrect flight date was my mistake or theirs). After 72 hours, I had no response from helloworld, so I rang them. I was then told it would take ANOTHER 72 hours for them to review the call tape. At this stage, I asked that they attempt to fast track this (given they had already had over 72 hours), and they me they would call back within 24 hours. It's been over 24 hours, and I've had no callback.

I'm really disappointed and frustrated. Will definitely never use this service again and will request friends/family do the same.

26 de fevereiro de 2016
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Resposta da helloworld.com.au

Hi Charlotte,
We are sorry to hear about your experience. I believe you have also reviewed on another site and provided your booking number. We are investigating with the support team and will revert back as soon as we have more information.

Classificada 1 em 5 estrelas

JUST A SCAM!

I booked my accommodation through helloworld online thinking that it was a reputable company. DONT DO IT! They charged us twice and are trying to withhold 2000+ from us for 3 weeks. The customer service lines were just trying to get rid of me saying that the bank would have to unhold this money which I was told by the bank wasnt something they could possibly do. What was helloworlds mistake was just ignored, furthermore they were trying to blame me for booking it twice, WHICH DEFINATELY DIDNT HAPPEN!. Not even an apology and if you want to speak to someone in charge, dont even bother unless you want to be on hold for 2 days and if they say they will call you back in 2 hrs that wont happen either. ITS ALL A SCAM! They take money from your account without authorisation. Dont put yourself through the stress!

10 de fevereiro de 2016
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Resposta da helloworld.com.au

Hi Kelly, Thank you for providing feedback, we have the support team looking into your booking at present and will update you with the findings.

Classificada 5 em 5 estrelas

Genuinely good - I am very impressed !!

I searched online for plenty of travel agencies (including the popular ones in australia).

However, Helloworld is the only one that had very good reviews and also does international travels. I booked my international tickets with them and within 10mins I got the itinerary and also booking numbers with the airlines directly. Plus their booking website is very easy to use and has all the features (like meal request, seats, frequent flyers etc) - All under the same booking wizard in Helloworld website.

I would highly recommend them and use them again !

29 de dezembro de 2015
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Resposta da helloworld.com.au

Hi Zane, We appreciate the review,

Classificada 4 em 5 estrelas

easy and convenient

I was directed to hello world by Sky Scanner. The booking process was easy.

26 de dezembro de 2015
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logótipo da helloworld.com.au

Resposta da helloworld.com.au

Hi Alan,
Thanks for the feedback.

Classificada 5 em 5 estrelas

Easy to use and quick

Price was not the best value but was close

15 de dezembro de 2015
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logótipo da helloworld.com.au

Resposta da helloworld.com.au

Hi Robert, Thanks for the feedback

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