The website has supposed customers write-in reviews of clothing items they purchased along with pictures of themselves wearing it. The reviews are almost all 5* (average: 5.0 with 193 reviews for one... Ver mais
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Leia as opiniões dos outros
Order number WBHMUSSL14739. I ordered this dress around 9:58pm EST on 4/6/26. The charge is still pending. I chose expedited shipping as the dress is needed by 4/27. I have emailed AND have not re... Ver mais
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Took forever to come in then it looked nothing like the photos. Material was cheap, the color was different and the material was different than showed on the picture. Do not order from here.
A empresa respondeu
I ordered my daughter’s Quinceanera dress from them…I was worried that it wouldn’t get here in time and I ordered expedited shipping, but it arrived before expected and it was stunning!! I ordered in... Ver mais
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Informações sobre a empresa
Escrito pela empresa
HELLYMOON is an international B2C dresses fashion e-commerce platform. The company mainly focuses on women's wear, aims to promptly offer stylish quality products at appealing prices to every user in the world.
Informações de contacto
Estados Unidos da América
- service@hellymoon.com
- hellymoon.com
1,9
Mau
276 opiniões
Respondeu a 100% das suas opiniões negativas
Geralmente responde em 48 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Took forever to come in then it looked…
Took forever to come in then it looked nothing like the photos. Material was cheap, the color was different and the material was different than showed on the picture. Do not order from here.
13 de abril de 2026
Opinião espontânea
Resposta da Hellymoon
Dear Belle Magner,
We are truly sorry to hear about your disappointing experience and sincerely apologize that the dress took so long to arrive and did not match the photos in terms of material, color, or quality. 💕 We completely understand your frustration — this is not the experience we want any customer to have. Please know that we take such feedback very seriously, and we would like the opportunity to look into what went wrong with your order. 📋 Could you kindly send your order details and photos showing the differences you described to our customer service email at **customercare@hellymoon.com**? Our team will carefully review your case and work with you to find a fair resolution. Thank you for your honesty and for giving us the chance to make things right. 🌹
Best regards,
Hellymoon Customer Care Team
This company is a scam
This company is a scam. I received a dress with zero tags on it. It’s very cheaply made. It had clearly been worn due to the stains on it and had a bad odor to it. The sizing doesn’t match up to the description either.
10 de abril de 2026
Opinião espontânea
Resposta da Hellymoon
Dear ashley,
Greetings. We sincerely apologize that the dress you received was missing its tags, exhibited poor workmanship, had stains and an unpleasant odor, and did not match the size described. 💕 We fully understand your anger and disappointment, and we appreciate you providing us with such detailed feedback regarding this situation. We would like to clarify that every Zapaka dress undergoes a rigorous quality inspection process before shipment; we would never intentionally ship items that are stained, malodorous, or show signs of having been previously worn. The issues you have described are in stark contradiction to our consistent quality standards, and we take this matter very seriously and are committed to conducting a thorough investigation. 📋 In response to the problems you encountered, we have sent a proposed resolution to your email address; we kindly ask that you take a moment to review it (please also check your spam folder). We will resolve this matter for you as quickly and appropriately as possible. Thank you for your understanding and patience. 🌹
Best regards,
Hellymoon Customer Care Team
Order number WBHMUSSL14739
Order number WBHMUSSL14739. I ordered this dress around 9:58pm EST on 4/6/26. The charge is still pending. I chose expedited shipping as the dress is needed by 4/27. I have emailed AND have not received a response. Based upon the reviews and rating, I do not have faith that the order will be received or that the dress will be properly made according to the online photos. I am requesting cancellation of the order and full refund.
6 de abril de 2026
Opinião espontânea
Resposta da Hellymoon
Dear Keitha Frye,
Hello, we sincerely apologize for any concerns or anxieties you may have had regarding the payment status, delivery time, and communication response. 💕 We fully understand your desire to receive your dress smoothly before the due date, and thank you for providing us with detailed information. Please note that it's normal for the order status to initially show as "Pending," and it usually updates within 1-2 business days. We have received your email and take your request very seriously. 📋 As per your request, we have cancelled your order (order number: WBHMUSSL14739) and processed a **full refund**. The refund will be returned via your original payment method; the exact arrival time depends on your bank or payment platform. Please check your email (including your spam/junk mail folder) at your convenience; we will send you the refund confirmation information. We apologize again for any inconvenience caused and thank you for your understanding and patience. 🌹
Best regards,
Hellymoon Customer Care Team
Fake reviews and AI-generated customer photos
The website has supposed customers write-in reviews of clothing items they purchased along with pictures of themselves wearing it. The reviews are almost all 5* (average: 5.0 with 193 reviews for one dress), which is impossible. About half the pictures of supposed customers look like models, way too pretty compared to real online sites. While some pictures look real, the half with the very pretty women are not real. If you upload them to DeepAI Pro (which detects AI-generated photos), many of them flag as being AI created.
5 de abril de 2026
Opinião espontânea
Resposta da Hellymoon
Dear Mark Criswell,
Thank you for bringing this to our attention. We want to assure you that we take the authenticity of our customer reviews very seriously. We do not and would never fabricate reviews or use AI‑generated images to mislead our customers. All of our reviews come from real customers who have purchased and worn our products, and the photos you see are voluntarily submitted by them. Some customers do happen to be professional photographers or simply take exceptionally good photos — but that doesn’t make their experiences any less genuine. 😊
If you have concerns about any specific review or image that you believe may not be authentic, we would greatly appreciate it if you could kindly send the relevant details (such as the product link or a screenshot) to our customer service email at **service@hellymoon.com**. Our team will carefully review the material and investigate the matter thoroughly. Your help in maintaining the integrity of our platform means a lot to us. Thank you again for your honesty and for giving us the opportunity to look into this.
Best regards,
Hellymoon Customer Care Team
False Advertisement
I ordered a sparkly bodycon dress from this website and upon its arrival, looked nothing at all like the photos. The material was cheap, the neckline was a disaster, and even the color was wrong. I paid over a hundred dollars, plus $30 shipping for nothing but a glittery potato sack. Do not waste your money on their false advertisement.
5 de fevereiro de 2026
Opinião espontânea
Resposta da Hellymoon
Dear Lyrelle,
Hello, first of all, please accept our sincerest apologies. ❤️ We are very sorry to hear that you are so disappointed with this dress, especially since you had high expectations and paid a considerable amount for it. We completely understand your disappointment and are truly sorry for this experience.
We are always committed to providing the best possible fabrics and craftsmanship within your chosen price range and strictly controlling the consistency between the product and the pictures. However, seeing your feedback, we know that this time we have fallen far short of your expectations and failed to provide you with the expected quality. This is indeed a failure on our part. 😔
To rectify this mistake as quickly as possible, we have just sent you a customized solution to your email address, hoping to regain your trust and resolve this matter properly for you. Please take a moment to check your email (and also check your spam folder). We sincerely hope to resolve this issue for you.
Best regards,
Heelymoon Customer Care Team
Fraudulent Shipping Times
I placed an order for a dress for my daughter. I chose expedited shipping which was almost $40. It said 3 - 5 business days. It took two weeks to arrive. I have contacted customer services many, many times with no resolution for a refund on my expedited shipping fees.
I ordered a regular size, no additional tailoring. Nowhere on their website or product pages does it say that every single dress you order must be tailored so I needed to take into account their tailoring / production time.
What other business in the world adds production / creation time to their orders without disclosing this. The only way to know that every order includes tailoring time is if you magically know that you need to hover over the scissors icon. If you somehow know that you are supposed to do that, then it states, "Whether you choose a standard size or custom measurements, our tailors craft each dress to order."
Fraudulent shipping times advertised and extremely poor customer service when I followed up.
UPDATE: After multiple emails back and forth over a period of two weeks speaking with two different customer service representatives, nothing was done. After I posted this review online, someone reached out to refund the difference between expedited shipping vs. regular shipping. Thank you for the $11 back a month after my daughter's dress did not arrive in time for the event it was purchased for and for your poor customer service.
10 de fevereiro de 2026
Opinião espontânea
Resposta da Hellymoon
Dear Heather,
Thank you for taking the time to share your experience, and please accept our sincere apologies for the frustration this situation has caused you and your daughter. We completely understand how disappointing it must have been to wait longer than expected, especially after paying for expedited shipping.
We would like to clarify that while our dresses are offered in standard sizing, each item is individually made with care for every customer. This means that a production period is necessary before the item is ready to ship. For full transparency, this information is clearly stated on each product page, just below the "Add to Cart" button, where customers can review the estimated production and shipping timelines before placing an order.
That said, we truly regret that this was not more visible to you and that your experience did not meet expectations. We have just sent a separate email to you with a proposed resolution regarding the expedited shipping fee. Please kindly check your inbox (and spam folder) at your earliest convenience.
We sincerely hope to have the opportunity to restore your trust and make things right.
Best Regards,
Hellymoon Customer Care Team
Save your money
Avoid buying from this company. They advertise “100% refund”, but you need to pay to return the dress and ends up being more expensive than the dress.
I paid 150$ for dress and I wasn’t expecting what I received. The quality is super cheap product was delivered in terrible condition - the dress was wadded up in a plastic bag.
15 de fevereiro de 2026
Opinião espontânea
Resposta da Hellymoon
Dear Andy，
We sincerely apologize for the disappointing experience you’ve had with the poor quality, unsatisfactory condition of the dress and the high return shipping cost. Please note that our return policy does state that customers are responsible for return shipping fees. We take your feedback very seriously, and we kindly ask you to send your order details and related situation to our customer service email so we can further assist you.
Best Regards,
Hellymoon Customer Care Team
OrderWBHMUSSL13214
OrderWBHMUSSL13214 - $129 purple dress.
So far so good with this company. I never had to return anything Ive purchased. Their gowns are always in great condition and elegant. Customer care is also reliable. As a matter a fact today will be the first time I will be reaching out for a return nothing of their doing I’m just a little awkward on my size. I’ll keep you all posted regarding my experience with my return.
31 de janeiro de 2026
Opinião espontânea
Resposta da Hellymoon
Dear Nancy V R,
We sincerely apologize for the slight inconvenience caused by the size mismatch of your purple dress, and we’re glad to hear that you’ve been satisfied with our products and services so far! We completely understand that this is not a result of our own mistakes, and we truly appreciate your understanding and honesty. We have already sent the corresponding solution for your return to your registered email address, please check your inbox and the spam folder for the email from our team. If you have any questions or need further assistance, feel free to contact us at any time. We look forward to your feedback on the return experience and are always ready to serve you better.
Best Regards,
Heelymoon Customer Care Team
3.5/4 star
3.5/4 star. I had concerns about orders from them so I emailed and talked through it with a customer care services person and got some good reassurance. So I ended up ordering the dress I wanted for my prom and they were very good and easy to work with quick responses, and reasonable timelines. We worked though what proper timelines would be and when I could expect my dress to arrive. I then recently got a email stating that it’s going to take an extra week or 2 to get my dress due to the Fabric my dress is made of. So I’m a little mad that i won’t be getting it when I was originally told I would be. But ultimately they were very good to work with and gave me free expidited shipping due to my concerns.
13 de janeiro de 2026
Opinião espontânea
Resposta da Hellymoon
Dear Gracie Isaak,
Thank you so much for taking the time to share your feedback and for trusting us with your prom dress order! We sincerely apologize for the unexpected delay caused by the fabric of your dress, and we’re glad we could offer free expedited shipping to make up for this inconvenience. We truly appreciate your understanding and patience throughout this process, and we’re thrilled to hear you had a positive experience with our customer care team’s quick responses and helpful reassurance. We can’t wait for you to receive your dress and feel absolutely stunning on your special day—please don’t hesitate to reach out to us if you need any further assistance.
Kind regards,
Hellymoon Customer Care Team
Quinceanera Dress
I ordered my daughter’s Quinceanera dress from them…I was worried that it wouldn’t get here in time and I ordered expedited shipping, but it arrived before expected and it was stunning!! I ordered in September and her event was in November. She loved her dress and said she felt like a princess! We even got surprise gift. Would order from them again and highly recommend!
15 de novembro de 2025
Opinião espontânea
Resposta da Hellymoon
Dear Anel Soto Talley,
Thank you so much for taking the time to share your experience of purchasing a birthday dress! We were delighted to learn that the dress arrived early and that your daughter looked stunning in it, feeling like a little princess – this is exactly the dream experience we strive to create for every customer. We also sincerely thank you for your appreciation and recommendation of this surprise gift. We look forward to serving you again in the future!
Sincerely,
Hellymoon Customer Service Team
Zero stars
Zero stars! Avoid this scam company. I lost $126 of my hard earned money. They purposefully make it impossible to get a refund if the dress doesn’t work for you and they want to know way too much about why. Nobody has time for that back and forth. I told them I hope they enjoy my money.
24 de dezembro de 2025
Opinião espontânea
Resposta da Hellymoon
Dear Natalie,
We sincerely apologize for any inconvenience or frustration caused by your experience.
Due to the unique styles and designs we offer, the sizes of different products may vary slightly. This is because some styles may have a more relaxed or fitted appearance, which may affect the overall fit of the garment. Clothes can't be to everyone's liking. If you don't like this style of clothing, we also support returns and refunds.
Finally, we were very eager to conduct a special investigation into your situation and offer better assistance. However, after checking your username, we couldn't find your order number. So we sent you a message. We would be very grateful if you could give us feedback on your order information. Looking forward to your reply.
Kind regards,
Hellymoon Customer Care Team
Response to my emails where quick and…
Rebecca's response to my emails where quick and efficient. She was very accomodating and helpful.
18 de novembro de 2025
Opinião espontânea
Resposta da Hellymoon
Dear America Alvarez,
Thank you for taking the time to write your review. We at Hellymoon really appreciate this.
Best Regards,
Hellymoon Customer Service Center Team
Exceptional customer service — Joyce and Hellymoon deserve recognition!
I don’t usually write reviews, but my experience with Hellymoon—and especially with Joyce—was so positive that I had to share. From the start, Joyce was kind, professional, and truly attentive. She took the time to understand my situation, explained everything clearly, and handled my refund quickly and smoothly.
What stood out most was her warmth, patience, and genuine care. She made me feel respected and valued as a customer—something that’s rare these days. It speaks highly not just of Joyce, but of Hellymoon’s commitment to great customer service and standing behind their policies with integrity.
Because of the excellent support I received, I would definitely order from Hellymoon again with full confidence.
Thank you, Joyce, and thank you Hellymoon, for turning a stressful situation into a positive experience!
20 de novembro de 2025
Opinião espontânea
Resposta da Hellymoon
Dear Reina Rodriguez,
We would like to thank you for your kind review. We at Hellymoon will always do our best to ensure customer satisfaction, and it is good to hear the results of this have paid off for you.
We look forward to seeing you at Hellymoon again soon.
Many thanks,
Hellymoon Customer Service Center Team
I ordered a dress, shoes and earrings
I ordered a dress, shoes and earrings. The dress is too tight and the shoes are poorly constructed, just putting them on I worried the heel (stiletto yes but still) would snap off.
I emailed 6 times now and keep getting automated responses that all shoes and accessories are non refundable and keep asking what issue I have with the size. It’s been 2 days now since I told them again it’s too tight and now no response.
The material was poorly made, stitching is bad as well. Highly disappointed and frustrated. Scam!! I also had to chat online 4 times to see when it would be mailed out because it wasn’t on back order and had been almost 1 1/2 months. Ridiculous. It’s 11/17/25 now and still no resolution.
2 de setembro de 2025
Opinião espontânea
Resposta da Hellymoon
Dear Heather Ehrhart,
we regret any inconvenience or frustration that your experience has caused you.
Firstly, we sincerely apologize for the unpleasant shopping experience you have had. Regarding the issue of when the order will be dispatched, our order time includes both the production time and the transportation time. This information is clearly indicated under the "Add to Cart" option on our website. Secondly, regarding the quality issue, our platform places great emphasis on product quality and will choose the most appropriate production method for the product. The size of the clothes is also produced strictly according to our size chart. If you think there is any problem, please provide the relevant information to us and we will verify it. Once we determine that it is our fault, we will be willing to provide a solution. Of course, if you don't like it, you can return and get a refund. However, earrings and shoes, which are relatively private items, according to our return policy, we do not support returns or refunds. But skirts can be returned and refunded. Finally, regarding the reply issue, our responses have always been very positive. Because we don't have your order number, we don't know exactly what happened. Please provide us with the order number so that we can verify the situation and give a solution.
Kind regards,
Hellymoon Customer Care Team
Poor Customer Service
If I could give 0 I would! Ask to cancel my order as it would take too long to deliver. After back and forth on their chat they agreed to refund 50% plus shipping. Waited a few days for a confirmation email. Never got it and they charged me the full amount.
7 de outubro de 2025
Opinião espontânea
Resposta da Hellymoon
Dear Stephen M,
We are sorry to see that this experience did not meet your expectations.
Firstly, regarding the order time issue. There are relevant prompts on our website under the "add to cart" option. Our order time consists of two parts: production time and transportation time. Secondly, I haven't been able to find your order number. However, if you have agreed in the email, we will not fail to comply. If you have been informed of a refund, you need to be patient and wait for a few working days because the bank requires a certain refund period.
Finally，we would like to look into your case specifically and offer better assistance, but we are unable to find your order number after checking your username. So we have sent you a message and would highly appreciate it if you could get back to us with your order information. Looking forward to your response.
Kind regards,
Hellymoon Customer Care Team
Great Service
I had forgotten to take my code off for my discount and Joyce was quickly to help me and took care of it , thank you Joyce. I would highly recommend this Hellymoon and they have super cute dresses with great prices!
14 de novembro de 2025
Opinião espontânea
Resposta da Hellymoon
Hello REGINA PORTER,
Thank you for your review! Hellymoon will keep make improvement with our products and service. Hope you enjoy the shopping.
Best Regards,
Hellymoon Customer Care Team
Not clear about refund options and feel…
Not clear about refund options and feel like we are stuck with clothed we will never wear
19 de outubro de 2025
Opinião espontânea
Resposta da Hellymoon
Dear Lauren Ashley:
Thank you for your business and for taking the time to write a product review. We are deeply sorry to hear that you are dissatisfied with our product. Please contact us to complete the return process. Email: customercare@hellymoon.com
We recommend that you provide your order number and email address so we can verify your situation.
All responses will be used to further improve our service and product quality. Please let us know how we can assist you with resolving your issue.
We apologize for the inconvenience and thank you for giving us the opportunity to correct this issue.
Sincerely,
Hellymoon Customer Service Team
The company should allow 14 days for…
The company should allow 14 days for returns vs. 7. It is my fault for not seeing the return policy but 7 days is pretty tight for the average family. Not to mention you have to reach out to them to begin the process. We are now out 140+ dollars bc i was 4 days past the 7 day window.
16 de outubro de 2025
Opinião espontânea
Resposta da Hellymoon
Dear Becky Kimmet:
Thank you for taking the time to leave a review! We're sorry to hear you're dissatisfied with the return policy, but customers can view the policy on our website before purchasing, so placing an order assumes they agree to it.
Thank you again for taking the time to speak with us today! We've sent you another email, please check it.
Have a nice day!
Hellymoon Customer Service Team
Delay delivery /response and limited refund options.
I recently ordered a dress from this store, and I have to say, if you need your item within 20 days, do not choose this retailer. I placed my order on September 2 and received an initial confirmation email right away. However, by September 20, I hadn’t received any updates, so I followed up. On September 24, I got a response saying they couldn’t find my order.
I sent them a screenshot of my order confirmation, and the next day, they informed me that it was in processing. After that, it took an additional 8 days for my order to finally arrive. When it did arrive, the dress was beautiful and of good quality, but unfortunately, it didn’t fit as I had hoped.
I reached out to customer service on October 1 to initiate a return. They responded on October 10, acknowledging my return request but presented me with two options: they could refund me $9.00 and allow me to keep the item, or I could return it and be responsible for the shipping costs, with no reimbursement for the original shipping. This meant I would have to spend more out of pocket, with no guarantee of a quick refund given their slow response times.
Overall, while the dress itself is lovely, the poor customer service and long response times are major drawbacks. I won’t be ordering from here again; I’ve made the same mistake twice now, thinking it was just a one-time issue. Save yourself the frustration!
9 de outubro de 2025
Opinião espontânea
Resposta da Hellymoon
Dear Sendy ，
Hope you're doing well. Thank you for your review of the beautiful dresses on our website. We apologize for the cumbersome returns process you mentioned, but most customers agree to keep their orders and receive a partial refund, so we've been working on this matter for the customer's benefit.
We note that we negotiated with you to keep your order and receive a partial refund, which you agreed to, and we've already issued the refund. If you still need a return address, we can provide one.
Best Regards,
Hellymoon Customer Service Team
The return policy
The return policy: you only have two options and one is not a full refund. You may get a 100 percent refund but as a credit to use on another purchase. You only get $26 back and get to keep a dress that doesn’t fit. This is not communicated when buying from this company! I will not buy from this company again.
3 de outubro de 2025
Opinião espontânea
Resposta da Hellymoon
Dear Courtney ，
Hope everything is going well for you. We apologize for the cumbersome return process you mentioned, but most customers agree to keep their orders and receive a partial refund, so we've been negotiating this process for the customer's benefit.
As you know, we negotiated a partial refund with you, which you agreed to, and we've already issued the refund.
Best Regards,
Hellymoon Customer Service Team
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Leia mais sobre como processamos as opiniões na Trustpilot.
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