Hellymoon Opiniões 276

Resposta da Hellymoon

27/03/2025

Dear Jacob V,

We regret any inconvenience or frustration that your experience has caused you.

We checked over the information with the name of Jacob V and unfortunately, there is no record in our system. Can you provide your order number or the name or email address you used when placing the order? We will use them to check your order again . Once we locate your order number through your name or email adress, we will promptly send you an email containing all the necessary details of your order. Your satisfaction is our priority, and we are committed to ensuring a smooth shopping experience for you.

Kind regards,
Hellymoon Customer Care Team

Resposta da Hellymoon

18/03/2025

Dear Julie Valenti,
We are sorry to hear you are having issues.
Please note that all our items have varying processing times that are clearly marked on the product page.
The total time it will take to receive your item is the processing time plus the shipping time.
We truly value your business, and we're eager to do whatever we can to regain your trust in us as a company. If you have any order issue, please kindly feel free to email us. Thank you again for bringing this to our attention, so that we can make improvements for the future.
Enjoy the rest of your day!
Hellymoon Customer Support Team

Resposta da Hellymoon

12/03/2025

Dear Zahriya Thomas,
We are sorry to hear you are having issues.
Please note that all our items have varying processing times that are clearly marked on the product page.
The total time it will take to receive your item is the processing time plus the shipping time.
We truly value your business, and we're eager to do whatever we can to regain your trust in us as a company. If you have any order issue, please kindly feel free to email us. Thank you again for bringing this to our attention, so that we can make improvements for the future.
Enjoy the rest of your day!
Hellymoon Customer Support Team

Resposta da Hellymoon

Actualizada a 12/03/2025

Dear Emily Jones,
Thank you for your purchase and taking the time to write a product review. We are terribly sorry to hear that you are not satisfied with our product. We will continually improve our product and service in the future. We have sent you an email, your attention and patience will be highly appreciated.
All responses will be used to further improve the quality of our service and products. Please let us know how we may assist you to resolve the issue you have experienced.
Sorry for the inconvenience and thank you for giving us the opportunity to rectify the matter.
Kind regards,
Hellymoon Customer Care Team

Resposta da Hellymoon

Actualizada a 10/03/2025

Dear Customer,

We regret any inconvenience or frustration that your experience has caused you.

Can you provide your order number or the name or email address you used when placing the order? We will use them to check your order. Once we locate your order number through your name or email dress, we will promptly send you an email containing all the necessary details of your order. Your satisfaction is our priority.

Kind regards,
Hellymoon Customer Care Team

Resposta da Hellymoon

6/03/2025

Dear Katya,

We sincerely apologize for the disappointment and inconvenience caused by by your order being overdue.

Timely and reliable delivery is a top priority for us, and we strive to ensure that orders reach our customers within the estimated timeframe. We regret that we fell short of meeting your expectations in this regard.

For your case, we have sent an email to help further about your issue, please kindly check it when you have a moment. Thank you for choosing our brand, and we hope to have the opportunity to serve you better in the future.

Kind Regards,
Hellymoon Customer Support Team

Resposta da Hellymoon

4/03/2025

Dear Chris Dahl, we regret any inconvenience or frustration that your experience has caused you.

Regard to your recent complaint regarding the lack of response to your cancel request email. After investigating the matter, we discovered that our customer service team did indeed respond to your inquiry. However, it appears that you may not have received it.We sincerely apologize for any inconvenience this may have caused. We understand the importance of addressing your concerns promptly.

For your case, we have sent you an email so we can discuss this further with you and see what resolution we can come up with. Please check it at your convenience. We hope to hear from you soon!
Hellymoon Customer Service Center

Resposta da Hellymoon

28/02/2025

Dear Karen,

Thank you for your feedback to us regarding your recent experience. We sincerely apologize for the inconvenience you have encountered with your order.

Due to an exceptionally high volume of orders during this peak season, we regret to inform you that there has been a delay in the processing and delivery of your item. We understand how important this purchase is for you, and we are truly sorry for any frustration this may have caused.

In light of the circumstances, we have taken the necessary steps to cancel your order and initiate a full refund, the refund may take some time to reflect in your original payment method, typically 5-7 business days, but it actually depends on your bank's processing time.

We appreciate your understanding and patience during this time. Should you have any further questions or require assistance, please do not hesitate to reach out.

Thank you for your understanding.

Best regards,
Hellymoon Customer Care Team

Resposta da Hellymoon

Actualizada a 20/02/2025

Dear Customer,

Thank you for your feedback to us. Please be assured that our standard response time for emails is within 24 hours, and we are fully committed to addressing any issues our customers may encounter.

To clarify, our delivery timeframe includes both the production time of the order and the logistics transportation time. Unfortunately, we are currently unable to locate your order number in our system. We kindly request that you provide your order number in your response so that we can assist you promptly.

Thank you for your understanding, and we look forward to resolving this matter for you.

Best regards,
Hellymoon Customer Care Team

Resposta da Hellymoon

18/02/2025

Dear Anna,

Thank you for your feedback to us. We sincerely apologize for the inconvenience you have experienced due to the delay in receiving your dress.

We would like to inform you that the delay is a result of unforeseen circumstances affecting USPS logistics, specifically related to adverse weather conditions and fire incidents in certain areas of the United States. Unfortunately, these factors are beyond our control, and we appreciate your understanding in this matter.

We have already provided a solution to your concern via email, and we encourage you to review that correspondence for further assistance. Our team is committed to resolving this issue to your satisfaction.

Thank you for your understanding.

Best regards,
Hellymoon Customer Care Team

Resposta da Hellymoon

18/02/2025

Dear Camille,

Thank you for your feedback to us. We sincerely apologize for the inconvenience you have encountered with the delivery of your dress.

After investigating the matter with our logistics partner, we have been informed that your package was unfortunately lost during transit. To rectify this situation, we are pleased to offer you the option of a replacement dress or a full refund. We have already sent you an email outlining these options, and we encourage you to respond at your earliest convenience so we can assist you further.

We appreciate your understanding in this matter. We are committed to ensuring your satisfaction and look forward to resolving this issue promptly.

Best regards,
Hellymoon Customer Care Team

Resposta da Hellymoon

13/01/2025

Dear Signe,
Thank you for your kind review of Hellymoon. We are always happy to hear when our customers have enjoyed their experience shopping with us.
We hope to see you again on Hellymoon.com soon!
Best regards,
Hellymoon Customer Service Team

Resposta da Hellymoon

1/12/2024

Dear Heather,

Thank you very much for your comment! We sincerely appreciate your feedback and understand your concerns regarding the delivery time of your order. We kindly ask you to refer to the instructions on your purchase page, which indicate that the dress preparation time includes both the production and shipping time. Your dresses required 7-14 days for production and 6-10 working days for shipping.

We noted that you placed your order on September 21st, and we shipped it on September 29th, with the package being delivered to you on October 9th. We are pleased to inform you that we adhered to the delivery timeline. However, we regret to learn that you reached out to us regarding the return on November 23rd.

We are truly sorry to hear that the dress does not fit as expected. We understand that standard sizes may not always provide the same fit as custom sizes. We look forward to your understanding and cooperation. Thank you once again for your patience.

Hellymoon Customer Care Team

Resposta da Hellymoon

4/11/2024

Dear Customer,

We appreciate your willingness to share your recent experience with us. We sincerely apologize for any inconvenience you may have encountered.

We would like to clarify that our standard email response time is within 24 hours. If you have not received a response, it is possible that your email was sent to an incorrect address. Please ensure that you are using our official customer service email address: customercare@hellymoon.com. For your reference, you can find this information on our website at the following link: https://www.hellymoon.com/pages/contact-us.

Additionally, we have been unable to locate your order based on the information currently provided. If you wish to proceed with returning the product, we kindly ask that you contact us through the aforementioned email address and include your order number. This will enable us to assist you more effectively.

Thank you for your understanding, and we look forward to resolving this matter for you.

Best regards,
Hellymoon Customer Care Team

Resposta da Hellymoon

4/11/2024

Dear Customer,

Thank you for taking the time to share your feedback about your recent purchase. We take all customer concerns seriously and would like to address each point you've raised.

Our standard response time for all customer emails is within 24 hours. We've checked our records thoroughly and can confirm that we've been maintaining this service level.

Due to the unique styles and designs we offer, there may be slight variations in sizing across different products. This is because certain styles may be intended to have a more relaxed or fitted look, which can affect the overall fit of the garment. We have sent your feedback on the products to related departments.

Regarding Return Policy:
We would like to clarify our return policy:
- The 40% partial refund offer to keep the items is actually an additional option we provide to our customers, not a requirement
- This option is meant to give customers more flexibility in their choices
- Customers are always welcome to return items for a full refund of the product price (excluding shipping costs, as per our standard policy)

We can confirm that we have processed the refund for your returned package. The refund may take some time to reflect in your original payment method, typically 5-7 business days, but it actually depends on your bank's processing time.

We value your feedback and are committed to continuously improving our products and services. Based on your experience, we are reviewing our sizing information and quality control processes to better serve our customers.

If you have any additional concerns or questions, please don't hesitate to contact our customer service team directly at customercare@hellymoon.com.

Best regards,
Hellymoon Customer Service Team

Resposta da Hellymoon

1/11/2024

Dear Beth,

We are sorry for any inconvenience or frustration your experience has caused you.

We would like to update you on the status of your order. We processed the refund for your order on October 31. If you have not received your refund yet, we recommend that you contact your bank for further information on the status of your refund. Please note that it may take some time for your refund to reflect in your account, depending on your bank's processing time. If you require any additional assistance or have any questions regarding your refund, please feel free to contact us. We are here to help.

We are writing to express our sincerest apologies for our delay in responding to your email and any inconvenience this may have caused you. We sincerely apologize for any frustration or inconvenience this may have caused you. We are committed to improving our communication services to ensure a smoother shopping experience for all our customers. We are actively investigating the issues you raised. Please rest assured that we will take the necessary steps to resolve these issues and prevent similar incidents in the future.

We have sent you an email regarding your situation so that we can discuss it further with you and find a solution. Please check back at your convenience. We hope to hear from you soon!

Kindest Regards,
Hellymoon Customer Care Team

Resposta da Hellymoon

Actualizada a 24/10/2024

Dear Sarah,
We are sorry for the inconvenience, we checked your order and inbox. However, it may be due to technical reasons that we did not receive the email you sent. We are doing our best to investigate the cause. In your case, we are happy to assist you with the return.
We value customer feedback and strive to provide timely assistance. We are frustrated to learn that we missed your email and failed to resolve your issue in a timely manner. Please rest assured that we are taking immediate steps to correct the problem and ensure that it does not happen again in the future.
Please contact us at customercare@zapaka.com.
Looking forward to your reply.
Wish you a good day!
Best regards,
Hellymoon Customer Care Team

Resposta da Hellymoon

Actualizada a 24/10/2024

Dear Amber,
We are sorry that you are not satisfied with the size. Due to the unique styles and designs we offer, the sizes of different products may vary slightly. This is because some styles may be designed to create a looser or more fitted look, which will affect the overall fit of the garment. We have sent your feedback on the product to the relevant department. Most of the dresses listed on Hellymoon are designed and photographed by us. What you see is what you will get. We are very confident in the similarity of the dresses. The size of each dress is strictly checked twice and photographed for archive.
The second is the issue of refund. Considering that customers need to pay for shipping when returning the package, we will first negotiate with customers for a partial refund, but if the customer insists on returning the package, we will provide the address and then let the customer return the package. Since there is a shipping time in the middle of the return, we will refund after we receive the package and confirm that it is correct, so you may be delayed in refunding. Finally, we hope to understand your situation in detail and provide better help, but after checking your username, we cannot find your order number. Therefore, we hope that you can provide your order number and we will process it quickly. Looking forward to your reply.
Wish you a good day!
Best regards,
Hellymoon Customer Care Team

Resposta da Hellymoon

Actualizada a 24/10/2024

Dear Nguyễn,
We are sorry that you are not satisfied with the size. Due to the unique styles and designs we offer, the sizes of different products may vary slightly. This is because some styles may be designed to create a looser or more fitted look, which will affect the overall fit of the garment. We have sent your feedback on the product to the relevant department. Most of the dresses listed on Hellymoon are designed and photographed by us. What you see is what you will get. We are very confident in the similarity of the dresses. The size of each dress is strictly checked twice and photographed for archive.
The second is the issue of refund. Considering that the customer needs to pay the shipping fee to return the package, we will first negotiate with the customer for a partial refund, but if the customer insists on returning the package, we will provide the address and then let the customer return the package. Finally, we hope to understand your situation in detail and provide better assistance, but after checking your username, we cannot find your order number. Therefore, we hope that you can provide your order number and we will process it quickly. Looking forward to your reply.
Have a good day!
Sincerely regards,
Hellymoon Customer Care Team

Resposta da Hellymoon

15/10/2024

Dear jacqueline,

We sincerely apologize for not resolving your issue on the first attempt. Please be assured that we are a legitimate website and not a scam. Due to the peak season , we are experiencing a high volume of inquiries, and we appreciate your understanding during this busy time. We truly apologize for any inconvenience this may have caused.

Regarding your refund, our customer service team has processed it for you, and you can expect to see it reflected in your original account within 5-7 working days. Thank you for your patience and understanding.

Hellymoon Customer Care Team