HeptaPay Opiniões 257

TrustScore: 4 em 5

4,2

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Leia as opiniões dos outros

Classificada 1 em 5 estrelas

I’m so disappointed. I have been waiting for more than 10hrs for my transaction to go through even after being given a reference number. What’s happening? No communication from you guys either. It’s u... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

So far, so good. I have combed the internet several times looking for a service like this but when I found HeptaPay, I was so grateful. I have used it three times and I have not been disappointed. It’... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Before trying new fintech app I spend time checking previous reviews. I decided to give HeptaPay a try, was a little bit confused when the receiver did not get the money directly. Then I contacted He... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

It took four tries for me to complete my transaction but that reflects a blend of my errors, my bank's fraud protections, and the need to harmonize with the team at HeptaPay. When I encountered issues... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Agente de mobile money
  2. Processamento de cartões
  3. Agência de câmbio
  4. Serviço de transferência de fundos
  5. Serviço de transferência de dinheiro
  6. Serviços financeiros não bancários

Escrito pela empresa

HeptaPay is an Online Agent for Mobile Money in East Africa. We allow customers to transfer money from their debit or credit cards into MTN MoMo, Airtel Money, and M-PESA in Kenya, Rwanda, Uganda, and the Democratic Republic of Congo (DRC). We also allow customers to pay businesses directly to their Safaricom M-PESA Buy Goods Till Numbers in Kenya, or MTN MoMo Pay Codes in Rwanda. A customer is not required to sign up with HeptaPay in order to transact. HeptaPay accepts payment via Visa, Mastercard, or American Express debit cards from anywhere in the world.


Informações de contacto

4,2

Bom

TrustScore: 4 em 5

257 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

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Respondeu a 100% das suas opiniões negativas

Geralmente responde dentro de uma semana

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

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Classificada 5 em 5 estrelas

Great work heptapay

Great work heptapay

18 de junho de 2025
logótipo da HeptaPay

Resposta da HeptaPay

Thank you so much for the 5-star review! We're thrilled to hear you're enjoying Heptapay. Your support means a lot to us.

Classificada 1 em 5 estrelas

These people are bad guys mmmm coz l…

These people are bad guys mmmm coz l made transaction but taking too long to process my payment to the destination recipient

11 de junho de 2025
logótipo da HeptaPay

Resposta da HeptaPay

Your first-time transaction – MTN MoMo payment of RWF 13,142 to 0788 902 475 in Rwanda – was successfully completed in just 3 minutes, well within the clearly stated 3-hour window shown on screen. Similarly, subsequent transactons were within the stated completion period. Please let us know which transaction you are reffering to.

Classificada 1 em 5 estrelas

oops invalid request" error

I keep getting an "oops invalid request" error when trying to transact. I've emailed the support but as usual there's no response.

4 de junho de 2025
Opinião espontânea
logótipo da HeptaPay

Resposta da HeptaPay

Hello. This was as a result of a technical error which we have since resolved. Our apologies for the inconvenience caused.

Classificada 1 em 5 estrelas

I did some transaction via visa cards…

I did some transaction via visa cards and they were rejected and upto now the amount charged "10$ and 5$" have not yet reflected to my card . i wonder

31 de maio de 2025
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Resposta da HeptaPay

Stephen Mwangi, your account was flagged for suspicious activity after repeated card misuse, which violates our terms and conditions. You were warned of this, but proceeded to continue. Any pending holds will be released by your bank. Please contact them for assistance.

Classificada 4 em 5 estrelas

it good sending funds using this site

it good sending funds using this site , but they should try to make all transactions instance

8 de maio de 2025
logótipo da HeptaPay

Resposta da HeptaPay

Thanks for the feedback! We're glad you find the platform useful. While many transactions are instant, some may take longer due to verification or mobile money network delays. We're continuously working to make all transfers as fast as possible.

Classificada 1 em 5 estrelas

kindly release my funds or cancel am…

kindly release my funds or cancel am not here to go back and forth with bruised egos I don't know you don't know me pls

1 de junho de 2025
Opinião espontânea
logótipo da HeptaPay

Resposta da HeptaPay

You are not the sender of any transaction on our platform. You are a recipient flagged for attempting to receive funds using multiple fraudulent card details.

We do not release funds to individuals involved in suspicious activity, and we take fraud prevention very seriously to protect our users.

If you believe there has been an error, you are welcome to contact our support team through the proper channels.

Classificada 3 em 5 estrelas

Transaction time takes too long.Is…

Transaction time takes too long.Is there any difference of transaction to be completed during daytime or night time?

26 de maio de 2025
Opinião espontânea
logótipo da HeptaPay

Resposta da HeptaPay

First-time transactions may take a few hours as it goes through additional verification for security reasons. However, once you're verified, subsequent transactions are typically processed instantly, regardless of the time of day. We appreciate your patience and understanding as we work to keep the platform safe and efficient for everyone.

Classificada 5 em 5 estrelas

Excellent than ever!

Hey,since day one you've never disappointed me all things are smooth ❣️ in the blink like of the eyes all things are done

22 de maio de 2025
logótipo da HeptaPay

Resposta da HeptaPay

Thank you! We're so glad to hear everything’s been smooth from day one. Your support means everything to us.

Classificada 5 em 5 estrelas

Excellent payment platform

Quick transaction and pretty easy to use!

20 de maio de 2025
logótipo da HeptaPay

Resposta da HeptaPay

Thanks so much for the kind words! We're happy to hear you're enjoying the speed and simplicity of HeptaPay. We appreciate your support!

Classificada 5 em 5 estrelas

At first I there was a deduction from…

At first I there was a deduction from the card that I can't tell if it was refunded, but from there on,I did a few transactions with hepta and the service was superb, very quick dispersement of cash through the mpesa accounts I sent money to. I will give the a five star rating just because of the excellent support team service and quick money payment system they have. Improvement can still be made on the payment gateway to avoid unnecessary errors

6 de maio de 2025
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Resposta da HeptaPay

Thank you for your thoughtful review! We're glad to hear the service has been superb and that our support team met your expectations. We appreciate your 5-star rating and your feedback on improving our system.

Classificada 5 em 5 estrelas

very fast and easy to use

very fast and easy to use. also the transaction pricing is affordable

9 de maio de 2025
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Resposta da HeptaPay

Thanks for the great feedback! We're glad you found HeptaPay fast, easy, and affordable. That’s exactly what we aim for!

Classificada 5 em 5 estrelas

5-Star Review for HeptaPay

5-Star Review for HeptaPay

I want to take a moment to sincerely appreciate the outstanding service I’ve experienced with HeptaPay. Your platform has always stood out for its reliability, efficiency, and simplicity. It has made financial transactions easier and more secure, and I’ve always felt confident using it. You’ve built something truly valuable, and it hasn’t gone unnoticed.

At the moment, I see that your services are temporarily unavailable. I understand that technical challenges can arise in any great system, and I trust that you’re working hard behind the scenes to bring everything back even stronger.

Please know that many of us are standing with you during this time. We believe in your vision and in the quality of what you’ve built. Your work matters, and you’ve already proven your excellence through consistent service.

Take your time to fix what needs fixing—because we’re not going anywhere. We’re here, waiting patiently, and cheering you on. We trust you, we believe in you, and we can’t wait to use HeptaPay again soon.

Keep pushing forward, keep innovating, and never forget the impact you’re making.

With trust and appreciation,
A loyal and hopeful customer

1 de abril de 2025
Opinião espontânea
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Resposta da HeptaPay

Thank you so much for this heartfelt and encouraging message. Your words mean the world to us especially during moments of downtime. We have now restored service. We’re honored to have customers like you and this encourages us to keep our services going forever.

Classificada 5 em 5 estrelas

Quick and effecient

8 de abril de 2025
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Resposta da HeptaPay

Thanks for the kind words! We're glad we could serve you quickly and efficiently. We look forward to helping you again!

Classificada 4 em 5 estrelas

Of course

Of course, yes I was greatly disappointed with my first service with you but now I'm happy to tell you that you served me perfectly and more interestingly

17 de abril de 2025
logótipo da HeptaPay

Resposta da HeptaPay

Thank you so much for the update. It means a lot to hear that things turned around and you had a great experience with us!

Classificada 3 em 5 estrelas

Well a first transaction woeled well

Well a first transaction woeled well . Two other heptapay didn't collect the money and was returned to my account . It sad as the people needed uegen some money for Easter but it never came into the account

18 de abril de 2025
logótipo da HeptaPay

Resposta da HeptaPay

Hi, we're really sorry the delay in transactions especially at such a crucial time for you. Please share the other transaction details with our support team so we can help resolve this quickly.

Classificada 1 em 5 estrelas

Deeply Disappointed – Poor Service & Lack of Transparency

I had a deeply frustrating experience with HeptaPay. I made a transaction (Transaction Reference #: HP-041425681D) that was cancelled and refunded without any prior notice or proper explanation. I was later told it was due to "fraud concerns"—a vague and alarming reason to give without any clear evidence or elaboration.

Despite being informed of a refund, it has been days and the money has not reflected in my account. I have sent multiple emails requesting proof of refund and further clarification, but there has been no response. This lack of communication and accountability is completely unacceptable for a financial service provider.

If HeptaPay values its users, then transparency, timely communication, and respectful customer service should be non-negotiable. Until I receive proper documentation and my money is returned, I cannot recommend this platform to anyone.

Sincerely,
Esnart Chiwanda

14 de abril de 2025
Opinião espontânea
logótipo da HeptaPay

Resposta da HeptaPay

Hi Esnart,

We understand your frustration. HeptaPay has zero tolerance for fraud. As outlined in our Terms and Conditions, we reserve the right to cancel and refund transactions flagged as high-risk. The refund for your transaction was processed, and we recommend following up with your financial institution for confirmation.

Classificada 1 em 5 estrelas

Did not get credited

I did not get my credit in my Momo

17 de março de 2025
logótipo da HeptaPay

Resposta da HeptaPay

Hello,

Your transaction was completed on 17 Mar 2025 at 05:41:59 to EMAKPOR JEFFREY EFEMENA (250795839056). Is there anything else we can help you with?

Classificada 4 em 5 estrelas

Everything is good except the service…

Everything is good except the service is down sometimes.

6 de março de 2025
logótipo da HeptaPay

Resposta da HeptaPay

Thank you for your feedback. We're glad you're enjoying the platform and are continuously working to improve reliability. We appreciate your patience during occasional downtimes.

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