I’m so disappointed. I have been waiting for more than 10hrs for my transaction to go through even after being given a reference number. What’s happening? No communication from you guys either. It’s u... Ver mais
A empresa respondeu
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Leia as opiniões dos outros
So far, so good. I have combed the internet several times looking for a service like this but when I found HeptaPay, I was so grateful. I have used it three times and I have not been disappointed. It’... Ver mais
A empresa respondeu
Before trying new fintech app I spend time checking previous reviews. I decided to give HeptaPay a try, was a little bit confused when the receiver did not get the money directly. Then I contacted He... Ver mais
A empresa respondeu
It took four tries for me to complete my transaction but that reflects a blend of my errors, my bank's fraud protections, and the need to harmonize with the team at HeptaPay. When I encountered issues... Ver mais
A empresa respondeu
Informações sobre a empresa
- Agente de mobile money
- Processamento de cartões
- Agência de câmbio
- Serviço de transferência de fundos
- Serviço de transferência de dinheiro
- Serviços financeiros não bancários
Escrito pela empresa
HeptaPay is an Online Agent for Mobile Money in East Africa. We allow customers to transfer money from their debit or credit cards into MTN MoMo, Airtel Money, and M-PESA in Kenya, Rwanda, Uganda, and the Democratic Republic of Congo (DRC). We also allow customers to pay businesses directly to their Safaricom M-PESA Buy Goods Till Numbers in Kenya, or MTN MoMo Pay Codes in Rwanda. A customer is not required to sign up with HeptaPay in order to transact. HeptaPay accepts payment via Visa, Mastercard, or American Express debit cards from anywhere in the world.
Informações de contacto
Applewood Adams, Adams Arcade, Ngong Rd, 00200, Nairobi, Quénia
- +254114558252
- support@heptapay.com
- heptapay.com
4,2
Bom
257 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
I have had a good experience with this…
I have had a good experience with this merchant. But please ensure that you at least respond to emails sent when inquiring for something because it keeps us updated on things we would like to be addressed to.
18 de fevereiro de 2025
Resposta da HeptaPay
Thank you for the kind words and valuable feedback. We’re glad you’ve had a good experience, and we take your point on communication seriously – we’re working to improve our customer service.
Resposta da HeptaPay
Thank you! We're glad you found the service fast and affordable – that's exactly what we aim for!
Shocking service
Shocking service, no email response, and no ohine number, have kept our money needed for medication. A second transaction was then done, using my wifes details and the money also didnt show in the airtel account. This time the excuse was we dont know the email address, however this is not true, we have even provided the transaction report from our bank.. They are doing their best to keep peoples money. Tip : use Resolut
17 de fevereiro de 2025
Opinião espontânea
Resposta da HeptaPay
Dear Paul de Beer,
You have transacted with us over a dozen times in the last one week. With each transaction, our service has been shockingly good to you!
In your latest transaction, by your own admission, you entered the wrong phone number. This is despite us adding your phone number to our whitelist to allow you to verify details before proceeding.
As such, as we explained to you on email barely moments after your transaction was completed, we do not have your money. Your funds were sent to the phone number you entered while transacting, and, regrettably, the funds were already consumed by the time of your report.
I sent the money but it was not…
I sent the money but it was not received 6 days have passed and I have not received a response from the support service. transaction number HP-020925EFBA
10 de fevereiro de 2025
Opinião espontânea
Resposta da HeptaPay
Hello. We have communicated with the sender on the status of this transaction.
Resposta da HeptaPay
Thank you for the positive feedback.
Resposta da HeptaPay
Without any transaction details, we are unable to support. Please write to us on support@heptapay.com for assistance.
Very fast transactions and easy user…
Very fast transactions and easy user interface. Customer care is very friendly and know how to manage expectations
28 de janeiro de 2025
Resposta da HeptaPay
We're thrilled to hear that you had a smooth experience with our fast transactions and user-friendly interface. We are looking forward to serving you again and again!
It so sad 😭😭 that one can withdraw the…
It so sad 😭😭 that one can withdraw the amount on the card and you end up not crediting it on my M-Pesa this is pure conmanship and scam.You paid for one but the next transaction you didn't pay.please Do the reversal or pay me .
17 de janeiro de 2025
Resposta da HeptaPay
We're sorry to hear about your experience. Please reach out to our support team immediately so we can investigate and resolve this issue for you.
It's the best I have used so far
It's the best I have used so far. With instant transfers
16 de janeiro de 2025
Resposta da HeptaPay
Thank you so much for your 5-star review! 🌟 We're thrilled to hear that you're enjoying the instant transfers and finding our service the best you've used so far. Your feedback inspires us to keep delivering top-notch services.
Great service when stranded
16 de novembro de 2024
Resposta da HeptaPay
We're glad we could be there for you when you needed us most.
Just don’t use this service
It’s been hours since I transacted. Nothing yet. WhatsApp messages not answered, phone calls not picked. Beginning to think this is just a scam.
20 de novembro de 2024
Opinião espontânea
Resposta da HeptaPay
We sincerely apologize for the delay in processing your transaction. This has now been completed.
We strive to provide timely and reliable service, and it’s clear we fell short in this instance. We’re actively reviewing our processes to ensure such delays and communication gaps don’t happen again.
Thank you for bringing this to our attention and for your patience. If there’s anything else we can assist you with, please don’t hesitate to reach out to us directly at support@heptapay.com
Your feedback is invaluable as we work to improve.
responsive customer service
First time transactions can take a minute but after that it’s instant and quick. customer service team very responsive. maybe rates can be a little better but overall great service i will be using again and again.
13 de novembro de 2024
Resposta da HeptaPay
Thank you for your thoughtful feedback! We're thrilled to hear that you found our customer service team responsive and that you enjoyed the speed of our subsequent transactions. We're excited to keep serving you with quick and reliable payments!
Resposta da HeptaPay
We appreciate you bringing this to our attention. Your suggestion is valuable, and we're always working to improve our services to meet your needs. Please stay tuned for updates, as we continue to expand our offerings.
Family sent me money no money recieved
Family sent me money no money recieved
And they heptapay customer service is very poor and frustating no help at all
9 de novembro de 2024
Opinião espontânea
Resposta da HeptaPay
Please reach out to us directly with your transaction details so we can investigate and assist further.
Transfer to mobile wallets
Easy to transfer money to mobile wallets and pay with your card.
31 de outubro de 2024
Resposta da HeptaPay
Thank you for the fantastic review! We’re so glad to hear you found it easy to transfer money and make payments with your card. Making your experience smooth and convenient is our top priority. If there’s ever anything more we can do, just let us know. Thanks for choosing HeptaPay!
Great first experience
Before trying new fintech app I spend time checking previous reviews.
I decided to give HeptaPay a try, was a little bit confused when the receiver did not get the money directly. Then I contacted HeptaPay through Whatrsapp (quick response), few minutes later the money was received. Perfect job!
23 de outubro de 2024
Opinião espontânea
Resposta da HeptaPay
Thank you so much for your kind review! We're thrilled you decided to give HeptaPay a try and that our support team was able to assist quickly. We appreciate your understanding, and we’re continually working to make sure transactions are seamless. If you ever need help or have any questions, we're just a message away! Thanks again for trusting HeptaPay.
I bought MTN Momo 4 hours ago and not…
I bought MTN Momo 4 hours ago and not received anything . The people on whatsapp doesn’t respond to me aswell
Ref .. HP-102024F49B
20 de outubro de 2024
Opinião espontânea
Resposta da HeptaPay
We sincerely apologize for the delay you experienced and for the lack of response at that time. We understand how frustrating this must have been. We’re glad to see that your recent transaction went through much faster, and we are actively working to improve our response times and service. Thank you for your understanding, and we appreciate your patience. Please don’t hesitate to reach out if you have any further concerns.
Resposta da HeptaPay
Thank you so much for your kind words and 5-star review! We're thrilled to hear that you had such a great experience and consider our service the best. Your feedback means a lot to us, and we look forward to serving you again in the future!
HepPay you’re the best
HepPay you’re the best, simple and fast but trustworthy off course.
I recommend!
12 de outubro de 2024
Resposta da HeptaPay
Thank you so much for your amazing review! We're delighted to hear that you find HeptaPay simple, fast, and trustworthy. Your recommendation means the world to us, and we’re thrilled to have earned your trust. Looking forward to serving you again!
Have just sent money the money 30…
Have just sent money the money 30 minutes ago, but am not receiving anything or message (HP-100724A2F0)
7 de outubro de 2024
Opinião espontânea
Resposta da HeptaPay
Thank you for your feedback. After reviewing your transaction, it appears that the card used was flagged for potential fraudulent activity. For your security and the security of others, we take these matters very seriously, which is why the transaction did not go through.
If you believe this is a mistake, please contact our support team to provide further information so we can resolve this promptly. We appreciate your understanding in helping us maintain a safe and secure environment for all users.
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