Since Heritage was bought out or taken over by this new company I can say the following. The service has dropped to near nothing. One order of Killion filters and housings took me over three months to... Ver mais
A empresa respondeu
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Leia as opiniões dos outros
It tools months for the item to be received. I got 2-3 revised delivery comments each weeks out. Yet I was charged immediately for the item. If delivery is not known at the time the order is pla... Ver mais
A empresa respondeu
Your company was great. But the UPS delivery didn’t get the part to me until 2 days later, not next day as I was told. I recommend giving your customer the option to pay a little extra for next day de... Ver mais
I had never dealt with Heritage before so I was a little apprehensive to place an order. I called to order a part for an oven. The operator asked if I had model and serial numbers and I replied. She... Ver mais
Informações sobre a empresa
Escrito pela empresa
Heritage Parts is now Parts Town! Parts Town & Heritage Parts have come together to provide all the genuine OEM parts you need and take your experience to the next level. We’re talking amped up inventory of OEM parts and super-charged, personal customer service. Bigger, better and we’re just getting started. For more information, please visit https://www.partstown.com/together.
Informações de contacto
1200 Greenbriar Dr, 60101, Addison, IL, Estados Unidos da América
- 800-438-8898
- customerservice@partstown.com
- heritageparts.com
2,2
Mau
9 mil opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Não respondeu a opiniões negativas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Good Service
The item was not available at any other supplier that I found on the internet. Heritage had the item and they shipped it to me immediately.
27 de outubro de 2020
Great Service
After much online searching I finally found a part for my coffee urn at Heritage Parts. It arrived very quickly and was just what I needed. I'm very satisfied!
26 de outubro de 2020
Parts came FAST, great customer service
I ordered several parts for our tankless water heater, and they came within just a couple days. Very FAST! One of the items was missing. I contacted customer service, and they were great. Got the missing part within a couple days. Great experience.
26 de outubro de 2020
The right part and it was right on…
The right part and it was right on time. Thanks
26 de outubro de 2020
Valve Stem
We had equipment that is not very new and the rep went beyond just looking at our numbers. She contacted the manufacturer.
26 de outubro de 2020
They charge me twice for my order
26 de outubro de 2020
Resposta da Heritage Parts is now Parts Town
Good morning,
Thank you for taking the time to let us know. I'm sorry to hear you had an issue with your recent order. I sent your review to a Customer Service Manager who will look into this, and get back to you soon. We value your business and hope that we can make this right.
Christy Stuller
eCommerce Content Analyst
Excelent customer service!
25 de outubro de 2020
Fast and easy
25 de outubro de 2020
Eight days turned into eight weeks
I ordered a package of washers on August 24, 2020. Site said 8 days to ship. They arrived on October 18 after shipping on October 15, 52 days later.
21 de outubro de 2020
Resposta da Heritage Parts is now Parts Town
Good morning,
Thank you for taking the time to let us know. I'm so sorry to hear your order took so long to receive. I forwarded your review to a Customer Service Manager who will be reaching out to you soon. We value your business and hope that we can make this right.
Christy Stuller
eCommerce Content Analyst
The part was bent and not packaged…
The part was bent and not packaged well. Useable after bending back into correct shape. Shipping was ridiculously over priced. $33 to ship a item that shouldn't have cost more than $10.
20 de outubro de 2020
Resposta da Heritage Parts is now Parts Town
Good morning Jeremiah,
Thank you for taking the time to review Heritage. I'm sorry to hear that your item arrived damaged. I forwarded your review to a Customer Service Manager who will be reaching out to you soon. We value your business and hope that we can make this right.
Christy Stuller
eCommerce Content Analyst
So satisfied to be able to find parts…
So satisfied to be able to find parts to maintain our functional products instead of replacing them. Saving money and doing something positive for the planet.
20 de outubro de 2020
My order arrived as expected but...
My order arrived as expected. Good job.
The issue is that i received someone elses order. (Disney). Tried to contact someone, left a voicemail. Nobody called back. Left a voice mail for the Disney person. Nothing...
Help!
19 de outubro de 2020
Resposta da Heritage Parts is now Parts Town
Good morning,
Thank you for taking the time to provide this information. I forwarded your review to a Customer Service Manager and the Disney team to help you out with this. We value your business and hope to hear from you soon.
Christy Stuller
eCommerce Content Analyst
Your company was great. But UPS is not.
Your company was great. But the UPS delivery didn’t get the part to me until 2 days later, not next day as I was told. I recommend giving your customer the option to pay a little extra for next day delivery, rather than telling me ground delivery will get it to me next day. UPS assured me that they were under no obligation to deliver my package for 5 full business days after they pick it up. So 6 business days total. So 4 stars rather than 5.
19 de outubro de 2020
Kari is very good and what she does and…
Kari is very good and what she does and to be honest if she wasn’t there I would be buying my parts some other place .
18 de outubro de 2020
Received exactly what was needed in a…
Received exactly what was needed in a very prompt delivery. Thanks
18 de outubro de 2020
Everyone I spoke with was very friendly…
Everyone I spoke with was very friendly and helpful.
17 de outubro de 2020
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