Personnellement, j'ai eu une excellente expérience, j'adore les produits nombreux que j'ai achetés, et j'y retourne cette semaine pour un soin du visage offert gracieusement lors de ma dernière visi... Ver mais
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
-great product -expensive -extremely pushy sales people (might not go back because they tried to add another product on my card without asking me first) - tip: be more elusive, then you’re more ex... Ver mais
A empresa respondeu
Betrug!!! Ich habe am 18. Mai 2022 Hermetise - Wrinkle Filler gekauft. 10 ml in einer spritzenähnlichen Flacon für 300.- EUR. Mir wurde verschichert, das bei 2-maliger Anwendung pro Woche ic... Ver mais
A empresa respondeu
Ich wurde heute (11.10.2021) in der Kärntner Str. in Wien in den Hermetise-Shop von einem sehr charmanten Verkäufer erfolgreich gelockt, d. h. ich habe eingekauft. Inwieweit die Antiwrinkle-Creme wirk... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Welcome to the luxury and convenience of anti-aging benefits at home. The Hermetise professionals have unlocked the future of skin care by relying on the most ancient forms of practice. A 21 century approach to wellness – tried-and-true healing treatments to set you on the path of self-discovery and awakening.
Informações de contacto
2,8
Aceitável
1 mil opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 77% das suas opiniões negativas
Geralmente leva mais de um mês para responder
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Agréable expérience!
Personnellement, j'ai eu une excellente expérience, j'adore les produits nombreux que j'ai achetés, et j'y retourne cette semaine pour un soin du visage offert gracieusement lors de ma dernière visite. (Place Versailles, Yannick était mon "conseiller" très sympathique et respectueux.) Je comprends que certaines personnes puissent se sentir "agressées" mais j'ai plutôt senti leur approche comme passionnée :)
S. Ouellette, Montréal
6 de dezembro de 2024
Opinião espontânea
Echt oder Fake?
Wir haben am 1. Januar die Botox Creme gekauft.
Leider zeigt das gekaufte Produkt nicht die selbe Wirkung wie das vorführprodukt.
Jetzt frage ich mich, ob ich was falsch mache, oder ich ein fake Produkt gekauft habe.
Zudem funktioniert die erhaltene Email Adresse nicht.
Was mich etwas stutzig macht.
1 de janeiro de 2025
Opinião espontânea
Resposta da Hermetise
Dear Sabine Hofmann,
Thank you for taking the time to share your feedback.
We appreciate your comments and understand why you would have questions after comparing your at-home experience with the product demonstration.
We would like to clarify that the product demonstrated by our beauty consultant is the same product supplied to customers. Hermetise does not use separate demonstration formulas, and all products sold through our authorized retail locations are authentic Hermetise products.
Product demonstrations are performed by trained consultants using specific application techniques designed to showcase the product's texture, application method, and immediate cosmetic benefits. Individual results may vary depending on factors such as application technique, skin characteristics, product amount used, and overall skincare routine.
We are also sorry to hear that you experienced difficulties contacting the email address provided to you. Clear customer communication is important to us, and we appreciate you bringing this matter to our attention.
Hermetise remains committed to providing premium skincare products, professional product demonstrations, and customer support designed to help customers achieve the best possible experience with their skincare routine.
Kind regards,
Hermetise Customer Care Team
Entire process of Hermetise
The entire process of trying, buying, and using has been positive. Customer service was responsive and very helpful in timely manner.
19 de dezembro de 2024
Opinião espontânea
Excellent product
I bought the Diamond Collagen Hermetise Serum and I really like the branding. The product is excellent and I saw changes in my skin within 3 days. I have really sensitive skin and I did not experience any issues.
Just a small issue with the bottle cap, it keeps falling off and doesn't actually lock. Really nothing but if I'm traveling with it I fear there might be accidental spillage.
12 de dezembro de 2024
Opinião espontânea
I love how the product make my face…
I love how the product make my face fill smooth, i notice my lines and becoming softer.
28 de outubro de 2024
Opinião espontânea
Acquisto in fiera
Ho acquistato oggi in fiera siero antirughe per occhi ad una cifra spropositata perché al momento ha funzionato ma ora sono come prima. Sanno fare bene gli imbonitori...vorrei sapere se posso restituire il prodotto sigillato e riavere indietro i miei soldi!!
6 de dezembro de 2024
Opinião espontânea
Resposta da Hermetise
Dear Diana Macari,
Thank you for taking the time to share your feedback.
We appreciate your comments and are pleased to read that you observed an immediate visible effect during the product demonstration.
We are sorry, however, that your experience after leaving the fair did not meet your expectations.
Hermetise product demonstrations are designed to allow customers to experience product texture, application techniques, and immediate cosmetic benefits prior to making a purchasing decision. While some skincare formulations may provide an immediate improvement in the appearance of the skin, ongoing cosmetic benefits are typically associated with continued use as part of a regular skincare routine.
We also believe that customers should receive clear information regarding product usage, expected results, and available customer support. Customer satisfaction remains important to us, and we appreciate the opportunity to receive feedback regarding your experience.
Hermetise remains committed to providing premium skincare products, professional product demonstrations, and customer support designed to help customers achieve the best possible experience with their skincare regimen.
Kind regards,
Hermetise Customer Care Team
Eye cream
I was introduced to this product at the Potomac Mills mall. It was right on the spot.
So I agreed to try it and instantly my skin was so rejuvenated. I purchased the eye cream and the anti aging pump.
3 de novembro de 2024
Opinião espontânea
Disgusting attitude and sales tactics
The sales people are extremely aggressive. One lady told me my shoe was untied while I had my hands full of bags. I went toward the wall to check and she grabbed my wrist and pulled me in (it was not untied). She kept bringing the price down on their “top sellers” from $500 to $68 it was clear it was a scam. I told her I’d come back and took a picture of the products. She got upset with me and asked me to delete them. I didn’t luckily because I was able to remember the products and name of business. When she realized I wasn’t going to buy anything she turned from being nice to rude and hurtful. She snatched the products away from me and turned towards the door to schmooze another unlucky soul. Later I broke out in a rash from the cheap scammy free sample she forced onto my arm.
30 de novembro de 2024
Opinião espontânea
Resposta da Hermetise
Dear Juliana Buttner,
Thank you for taking the time to share your feedback.
We are sorry to hear that your experience did not leave you with a positive impression.
Hermetise product demonstrations are intended to provide customers with an opportunity to experience product textures, application techniques, and immediate cosmetic benefits before deciding whether a product is suitable for their individual skincare needs. Our goal is to create an informative and welcoming environment in which customers can explore our skincare collections and make purchasing decisions according to their own preferences and comfort level.
Pricing and promotional offers may vary by product, location, and seasonal campaign, however customers are always informed of the final purchase price before completing a purchase.
We are also sorry to learn that you experienced a skin reaction after trying a sample product. While Hermetise products are developed for cosmetic use and are suitable for many skin types, individual sensitivities can occur with any skincare product. For this reason, we encourage customers to review ingredient information carefully and, where appropriate, perform a patch test before regular use.
Hermetise remains committed to providing premium skincare products, professional product demonstrations, and customer support designed to help customers achieve the best possible skincare experience.
Kind regards,
Hermetise Customer Care Team
Allergic reaction
I purchased the Hermetise Professional Diamond Collagen Peeling Mask. After following exact application directions I developed an allergic reaction. I was told that was impossible because the product was tested and it was allergic free. I even sent pictures of how my face looked after the use. I requested a refund but was told the refund policy was 7-14 days. Why would they have a refund policy if there were no reason for one and why would the instructions given take a month and not be winthin th 7-14 days before a reaction would occur? I would advise anyone considering purchasing products from this company to re-consider and not do so. I am sorry
I purchased this product and have lost the money I paid for it. DO NOT BELIEVE IT IS ALLERGY FREE!
3 de novembro de 2024
Opinião espontânea
Resposta da Hermetise
Dear Linda Shute,
Thank you for taking the time to share your experience.
We are sorry to learn that you experienced a skin reaction following use of the Hermetise Professional Diamond Collagen Peeling Mask.
Customer wellbeing is extremely important to us, and we take all reports of skin sensitivity or adverse reactions seriously. While Hermetise products are developed and tested for cosmetic use, individual sensitivities can occur with any skincare product, even when used according to the recommended instructions.
For this reason, we encourage customers to review ingredient information carefully and, where appropriate, perform a patch test before incorporating a new skincare product into their routine.
We understand your frustration regarding both the reaction you experienced and the concerns you raised afterwards. Hermetise remains committed to providing customers with clear product information, professional product support, and premium skincare formulations designed for a wide range of skin types.
We appreciate you bringing your experience to our attention and value feedback that helps us continually improve both our products and customer communication.
Kind regards,
Hermetise Customer Care Team
I didn’t even want to go to the stand…
I didn’t even want to go to the stand in Hanes mall but the staff legit grabbed my wrist and put some kind of pouch in my hand while pulling me towards the stand. He then proceeds to rub all kinds of unknown cream under my eyes and wrist without my consent, seeing the fact I kept saying no no no!! But the fact that he legit takes my card and taps it soooo fast I couldn’t get it back while taking over $300 out of my bank really set me off!! I’m going press charges!! That’s robbery cause I kept saying NO!! And then when I tell him to give my money back he stays no refunds!? I didn’t even buy nothing!!! He proceeded to give me a bag with some products in it!! I’ve contacted the mall to get the footage of all of this, because this is sooooo wrong!!!
22 de novembro de 2024
Opinião espontânea
Resposta da Hermetise
Dear Alishia Miles,
Thank you for taking the time to share your concerns.
We are sorry to hear that your experience did not meet your expectations.
Hermetise is committed to providing customers with professional product demonstrations, transparent purchasing information, and a respectful retail experience. Product demonstrations are intended to allow customers to experience product textures, application methods, and immediate cosmetic benefits before deciding whether a product is suitable for their individual skincare needs.
Customer authorization and payment security are extremely important to us. Purchases are processed through established payment systems and require customer participation and approval before a transaction is completed.
We understand that you have concerns regarding both the demonstration and the transaction associated with your visit. Matters involving customer interactions, purchase records, and transaction details can only be properly assessed through a review of the relevant information, and we take such concerns seriously.
Hermetise remains committed to providing premium skincare products, professional customer service, and a customer experience based on transparency, product education, and informed purchasing decisions.
Kind regards,
Hermetise Customer Care Team
The Professional Diamond Collagen…
The Professional Diamond Collagen Moisturizer is the BEST cream you can have! You will get a lot of compliments and you will see the difference on your skin. I love this product!
21 de novembro de 2024
Opinião espontânea
Fraud! Scam!
I had a very unpleasant and fraudulent experience with Gratiae - Hermetise Cosmetics at their kiosk in Dolphin Mall, Miami. Initially, I was approached with samples, but the situation quickly escalated into a high-pressure sales tactic involving rude and manipulative behavior from their staff. They applied products without my consent and insisted on selling items at varying prices with damaged packaging.
The worst part was when my card was taken from my hands without permission, and they processed a $53.50 transaction without properly informing me or showing a return policy. Soon after, I experienced an allergic reaction to the sample applied on my wrist, leading me to return the product within 30 minutes. However, the staff were dismissive, rude, and refused a refund, instead insisting on an exchange despite my clear discomfort and dissatisfaction.
I left the product at the kiosk, but this entire ordeal was distressing and unethical. Upon researching, I found numerous complaints and allegations against this company online, which align closely with my experience. Avoid this company at all costs—deceptive practices like this should not be tolerated.
They claim no responsibility for the franchise's policy or behavior; totally wrong; if they rent their brand they should be responsible if they rented their brand to criminals.
25 de outubro de 2024
Opinião espontânea
Resposta da Hermetise
Dear Luis Lascano,
Thank you for taking the time to share your feedback.
We are sorry to hear that your experience did not meet your expectations.
Hermetise is committed to providing customers with professional skincare consultations, product demonstrations, transparent purchasing information, and customer support throughout the purchasing process. Product demonstrations are intended to allow customers to experience product textures, application techniques, and immediate cosmetic benefits before deciding whether a product is suitable for their skincare needs.
Customer authorization, transaction accuracy, and payment security are extremely important to us. Purchases are processed through established payment systems, and customer concerns relating to transactions, product purchases, or customer service are reviewed individually based on the relevant information and documentation.
We are also sorry to learn that you experienced a skin reaction following a product sample. While Hermetise products are formulated for cosmetic use and are suitable for many skin types, individual sensitivities can occur with any skincare product. For this reason, customers are encouraged to review ingredient information and product guidance carefully.
Hermetise remains committed to providing premium skincare products, professional product demonstrations, and customer care designed to support a positive customer experience.
We appreciate your feedback and the opportunity to continue improving our customer communication and service standards.
Kind regards,
Hermetise Customer Care Team
I purchased the eye treatment at the…
I purchased the eye treatment at the National Women's show in Toronto, Ontario. The sales rep was very friendly and helpful. He gave a very detailed explanation along with a demo of how the product works. I love how the eye serum makes my eyes look younger by taking away the crows feet and the dark circles.
8 de novembro de 2024
Opinião espontânea
Resposta da Hermetise
Dear Roseanne S,
Thank you for taking the time to share your feedback with us. We truly appreciate your thoughtful review and are thrilled to hear about your positive experience with Hermetise.
Your satisfaction is our top priority, and your kind words inspire us to continue delivering excellence in both our products and services. If you have any further comments or require assistance, please don’t hesitate to reach out. We are always here to help.
Thank you once again for your continued support.
Best regards,
Hermetise
Customer Service Team
Das Produkt Yubari King Wrinkle Eraser…
Das Produkt Yubari King Wrinkle Eraser - sehr gut. Ich bin damit zufrieden. Man kommt - relativ - lange aus. Natürlich hält es gut, sagen wir 2 Stunden. Man darf keine Wunder erwarten.
Was mich ärgert ist, dass man einfach bequatscht wird, nett, freundlich, charmant, aber ohne Ende. Auch wenn man sagt, nein nur das Produkt.
Und der Preis. Das gleiche Produkt wird jeweils verschieden hochpreisig angeboten. Das sollte nicht sein. Ich werde dieses Monat wieder hingehen, werde aber schauen, denn es ist trotz gutem Produkt mit Ärger verbunden.
9 de novembro de 2023
Opinião espontânea
Resposta da Hermetise
Dear Ilse Amon,
Thank you for taking the time to share your feedback with us. We truly appreciate your thoughtful review and are thrilled to hear about your positive experience with Hermetise.
Your satisfaction is our top priority, and your kind words inspire us to continue delivering excellence in both our products and services. If you have any further comments or require assistance, please don’t hesitate to reach out. We are always here to help.
Thank you once again for your continued support.
Best regards,
Hermetise
Customer Service Team
I bought the product for my eye bags…
I bought the product for my eye bags and lines and is incredible the difference it makes and in seconds like you don't have to wait long time results are automatically done.
28 de outubro de 2024
Opinião espontânea
Resposta da Hermetise
Dear Lydia Santos,
Thank you for taking the time to share your feedback with us. We truly appreciate your thoughtful review and are thrilled to hear about your positive experience with Hermetise.
Your satisfaction is our top priority, and your kind words inspire us to continue delivering excellence in both our products and services. If you have any further comments or require assistance, please don’t hesitate to reach out. We are always here to help.
Thank you once again for your continued support.
Best regards,
Hermetise
Customer Service Team
Easy fast ordering
12 de outubro de 2024
Opinião espontânea
Resposta da Hermetise
Dear customer,
Thank you for taking the time to share your feedback with us. We truly appreciate your thoughtful review and are thrilled to hear about your positive experience with Hermetise.
Your satisfaction is our top priority, and your kind words inspire us to continue delivering excellence in both our products and services. If you have any further comments or require assistance, please don’t hesitate to reach out. We are always here to help.
Thank you once again for your continued support.
Best regards,
Hermetise
Customer Service Team
Achtung ! Produkt ohne Wirkung!
Ich wurde heute in Wien von einer jungen Verkäufern angesprochen, die mir ein Stück Seife schenken wollte. Ich nahm es an und daraufhin "lockte" sie mich in den Laden mit der Begründung sie wolle mir eine fantastische Augencreme anbieten. Sie trug die Creme auf und trocknete sie mit einem ' Ventilator". Die Creme hat unter meinen Augen wirklich Wirkung gezeigt uns sie bot mir direkt diese Creme für 400 Euro an (eine sehr grosse Verpackung mit 20ml Inhalt). Sie erzählte, man käme damit ein Jahr aus und ihre Mutter hätte nach einem Jahr Anwendung keine Falten mehr....das machte mich alles skeptisch. Ich wollte gehen und daraufhin bot sie mir die Creme für 200 Euro an. Das machte mich noch skeptischer. Ich sagte, ich würde jetzt 2 Stunden spazieren gehen und wenn ich dann immer noch diese glatte Haut unter dem Auge hätte, würde ich zurück kommen. Daraufhin ging sie noch einmal auf 150 Euro runter, wenn ich die Creme sofort mitnehmen würde. Ich wiederholte meinen Satz mit meinem Spaziergang und sie wurde immer aufdringlichen. Ich bin dann gegangen ohne mich noch einmal auf ein Gespräch einzulassen. Nach ca 20 Minuten habe ich in meinen Taschenspiegel geschaut und gesehen, dass diese Creme unter meinem Auge bröckelig wurde und nach dem Entfernen dieser "Cremebrocken" meine Augenfalte wieder da war. Unglaublich mit welcher Masche diese Firma an das Geld der Konsumenten kommen will. Bloss nicht darauf einlassen
21 de outubro de 2024
Opinião espontânea
Resposta da Hermetise
Dear Angela Serra,
Thank you for taking the time to share your detailed feedback.
We appreciate your comments and are pleased to read that you observed a visible improvement in the appearance of the under-eye area during the product demonstration.
Hermetise product demonstrations are designed to allow customers to experience product texture, application methods, and immediate cosmetic benefits before deciding whether a product is suitable for their individual skincare goals. Certain formulations may provide an immediate smoothing or tightening effect on the appearance of the skin, while longer-term cosmetic benefits are associated with continued use as part of a regular skincare routine.
We understand that you had concerns regarding the pricing discussion and the overall retail experience. Our goal is always to provide customers with the information they need to make informed purchasing decisions based on their own preferences, expectations, and budget.
Product sizes, volumes, and usage information are disclosed on product packaging and labeling, and many targeted eye-care formulations are designed for application in very small amounts.
Hermetise remains committed to providing premium skincare products, professional skincare consultations, and product demonstrations that help customers evaluate products before making a purchase decision.
Thank you for sharing your experience.
Kind regards,
Hermetise Customer Care Team
Ich schlüsse mich genau gleich zu alle
Ich schlüsse mich genau gleich zu alle Kundinnen und Kunden. Man sollte die Firma egal wo sie sich befinden, anzeigen. Wir sind alle betrogen worden. Ich schäme mich überhaupt zu schreiben wie viel Geld habe ich für diese Schrot bezahlt. Das ist nicht nur Schrot die gar nichts bringt aber auch schädlich ist. Leute lesen sie unsere Bewertung und kaufe sie nicht. Wenn sie zu viel Geld haben unterstützen sie lieber Organisationen die nötig haben aber nicht die jenige die Leute betrügen.
10 de dezembro de 2023
Opinião espontânea
Resposta da Hermetise
We genuinely appreciate your review and are sorry to hear about your recent experience at one of our stores. Your satisfaction is our top priority, and we're committed to enhancing your store visit.
Please understand that, as an Authorized Wholesale Distributor, we have limited control over individual stores. However, we are eager to assist you in any way possible to improve your store experience.
Kindly reach out to us at customer-service@hermetise.com and let us know the details of your store visit so we can work on making it a better one for you.
Your feedback is invaluable, and we're here to ensure your satisfaction.
Kind regards,
Customer Service Team
Hermetise
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.