Hewlett Packard Enterprise Opiniões 99

Send the wrong order and not taking responsibility in replacing it with the correct product.
1) I placed an online order for the HP Spectre x360 - 13-aw0121tu on 6/2/20. This was the OLED model with 2TB HD.
2) I received a wrong product from HP. The product send was not what I order. It was HP Spectre x360 convertible 13-aw0111TU. This was not the OLED model and only had 1TB HD.
3) I placed an enquire online regarding this on 14/3/20. Ticket #3203.
4) Eventually, after days of replying to all the question your team put to me and sending all the relevant pictures, they said they would replace the product.
5) A dispatch courier was organised by HP and send on the 3/4/20. This pickup was organised and the item collected by Direct Couriers. No documentation was provided. I have text message confirming collection with no documentation.
6) Communication from HP since item collected has been poor and both prompted after I enquired
a. 6/4/20
b. 14/4/20
7) To date I have not received the produced I initially ordered from HP. It is now more that 3 months since the initial order was placed.
8) I called today 24/4/20 and was told that HP customer care has not received the documentation from the couriers and hence a replacement cannot be sent. I was also told that even if a replacement is to be send there is no ETA, as it will depend on the availability of the item

Had to put 1 star because I could not put 0 stars. There is no customer service after 1 year warranty, and most printers will break after that. They want to charge you talk to support team, HP is more interested in trying to sell you their ink cartridges that are ridiculously overpriced. They pollute you with messages on buying ink cartridges online. Worst of all they block the use of generic ink cartridges. This company is out to get your money, not to sell you quality products or customer service.

I had to contact HP printer out of warranty I’ll admit ,however I spent 112 mins on phone to support with no resolution to my problem the support agent was very poor clutching at straws ,with my problem not resolved as a last option ,I contacted HP on Facebook suffice to say They sorted problem in no time to my relief ,however I got charged £8-50 for so called phone support ,I did contact HP with my incident support number ,and asked why had I been charged when a problem resolution had not been provided ,I was told I was charged because printer was out of warranty ,not once was I told I would be charged ,cost is irrelevant but not being told I think was a bit naughty ,David Bradley BEWARE OF OUT OF WARRRANTY SUPPORT

I admit, I bought a cheap printer HP ENVY 5032 but I never thought its usage would cause so much trouble and nearly a heart attack.
I had to connect it via cable because it was ignoring the wifi although it had been set up.
Constant messages like "no scanner available" although I was scanning things the previous day. After an hour the scanner was working all of a sudden.
The software (I'm using an iMac) is a catastrophe and very stupid to handle.
If you need to print something only every other week the quality of the prints are very bad. Even after cleaning the quality is so miserable you can't use any of the prints.
I sent emails to the customer service and never received an answer.
We got a huge HP copy machine at work now. I will watch that machine and will influence my boss to get rid of it and buy a good product.

Hard drive testing failed.. im trying to fix it .

Simply no customer service whatsoever !!!!

Just bought a new printer, the HP Envy 5010. The actual printer itself is quite good, but it just gets an average rating because of all the faffing around to set it up.

I have got a fairly new computer, but kept getting the error that printer drivers were not available (to download on my system). HP support (I assume) were really quick to come back to me, but wanted to get into my computer to sort out the problem. Oh really???

My husband Googled the drivers which were actually downloadable, but the time it took to download and install everything was not really acceptable.

Something is more cumbersome than it needs to be here HP!

I got ripped off, no other way to put it. I bought a printer from Hewlett Packard which worked great, for two months. Then I got notified that there was an update which my computer should have so I downloaded it, and the computer hasn't worked since. What's worse, I couldn't delete the new update and reinstall the original driver etc., it was nowhere to be found. Help and support cost me over a full 24-hour day and got me nowhere. And here's the real chafe; I couldn't find anyone anywhere who'd talk to me about the fact that my computer was still under warranty! When I'd tell what my "problem" was (I wanted at least some of my money back!) either the help page would crash or the person on the other end would go silent! Every time! Don't give these crooks a dime of your money!

HP is a manufacturer of quality products! Back in 2011, I purchased a Hp Pavilion g6-1180sa and didn't have a problem with it until mid-2016. That's when I purchased a Hp pavilion 15 gold and havent have a prpblem with it so far!

Kein hp Drucker ohne Probleme beim Papiereinzug!
Anstatt den Drucker erkennen zu lassen das man angeblich keine Original Patrone verwendet, sollte hp sich lieber mal verstärkt um die Verbesserung des Papiereinzuges kümmern!

I have a HP Notebook - 17-bs025cy. We it was running slow and not opening files. I tried restoring it to a later date. I did that but forgot my password. I called HP for help. Well I was told that they would only help me if I would give them. $49.95 right now and another 14.95 a month. Because I let my warranty expire. This was my second computer from them never again.

Köpte en HP laptop via internet för två år sedan. Den första tiden fungerade allt bra, även servicekontakter. När jag efter ett år skulle köpa garantiförlängning fanns inga fungerande länkar för köp, utan jag tvingades ta kontakt med företaget centralt för att få det erbjudande som utlovades på hemsidan. Efter två år erbjuder de en engångsservice till fast pris, vilket jag köpte. Inte förrän bekräftelsen på köpet kom informerade de dock om, att servicen bara var giltig inom sju dagar från orderbekräftelsen. Jag försökte häva köpet i enlighet med distansköpslagen (ångerrätten) och kontaktade dem minst fem-sex gånger, utan att vare sig få svar eller pengarna tillbaka. Företaget väljer alltså att inte följa lagen och att vägra betala tillbaka mina pengar framför att upprätthålla en god kundkontakt.

Don't buy Hp PCs,Worst customer service.They don't respond to any queries, keep cancelling your phone if you try to complain. Highly unprofessional, intolerable, ignorant and unreliable.@HP @HPIndia Worst Service ever. Not worth a single penny of your money. Go for @Dell instead.
I was trying to increase my ram and they just wouldn't provide me with a solution. Instead they transferred me to one or the other line and wasted more than 2 hours of my time to tell me what i already knew and nothing else. My call to customer care was disconnected 3 times after telling me to hold for a moment. When i tried to complain, they blocked my line and my calls wouldn't go through. Hp has the worst customer service in the world of laptops. My friend has a dell laptop, he called them once and they provided him with the necessary solution on the same call. Just HATE HP and i am never gonna invest a single penny in that company ever again nor would i let anyone i know invest any money there. Hp's customer service is garbage.

On purpose refill of original cartridges blocked.

I acquired a HP 8720 printer and installed original ink cartridges and an original device for over $300.
When cartridges were almost finished, I refilled them with appropriate ink. First it worked with excellent print quality. Now printing is blocked and when a*nalyzing the problem, it says "non HP certified cartridges in use"!!!!

Of course, their own cartridges are finished in no time and are super expensive.

Hewlett Packard creates plastic waste and spoils resources, apart from blackmailing customers. This is completely unacceptable.

Don’t buy this product!

Shame on you HP, once a cool pioneering company of the internet. Now just greedy.

This is worth a **** storm.

Be warned - I cancelled instant ink and now because software is installed by HP (without my knowledge) I have to press that I will check my instant ink account every time I want to print! Spent an hour on the phone to HP and they still haven't fixed it! Complete waste of time and no warning this will happen when you sign up. How can a company install software on one product that stops it working to promote another? Plan to raise with trading standards.....

Loyal HP customer here. Never had problems with a) Their products and b) Their customer service.If you are looking for decent price-performance ratio you can't go wrong with HP!

I order many computers for my small business. I ordered a laptop and paid $300 extra for a docking station. After 8 long phone calls and taking to people in foreign lands that barely spoke English and had no authority, I gave up never receiving a refund or the docking bay. Don’t use HP.com for anything.

I am a small business owner that bought my Hewlett Packard PC at Best Buy. It was a high end PC, I had been overall satisfied with but was surprised I later could not put it under a HP business warranty given it was bought at Best Buy. I waited to have the crackling speakers and bad USB port repaired until a year was about up. Coincidentally I bought an additional 2 year consumer warranty covering accidental damage after 11 months.

A year after I bought the computer I dropped the PC and cracked the computer. No problem I had the warranty and HP sent a kit for me to send it in for repair to a facility about 200 miles away in TN. They promised backed in 10 business days.

6 weeks I still do not have a computer. Initially there were accusations I never sent it in. They finally found it on a QA techs desk and promised a call and the computer. Subsequent calls have noted that facility is closed and it is now in Indiana. More calls and promised of a computer and return calls and still no computer.

I am a retired HP exec and glad I cashed in my pension. This is grossly unprofessional and pathetic. Anyone know how to get a behemoth company like this to give you your property back?