Paparazzo Opiniões 

Resposta da Paparazzo

Há 2 dias

Hi Mikaylah,

Thank you so much for taking the time to leave a review.

We're delighted to hear how much you're loving your Olivia 2 and that it's making content creation so much easier for you. It's wonderful to know you're enjoying the flexibility of the different angles and positions, and we're especially pleased that the sturdy, solid build has stood out to you. We designed the Olivia 2 to be reliable and stable, so it's great to hear it's delivering on that experience.

Thank you again for your support and for choosing Hey Paparazzo. We hope your Olivia 2 continues to help you create amazing content with ease.

Resposta da Paparazzo

Há 4 dias

Hi Emily,

Thank you for your wonderful review! We're delighted to hear that the shipping information was clear, your order arrived on time, and that it was packaged well.

Most of all, we're thrilled that you're happy with the quality and design of the product. Your feedback means a lot to us and we truly appreciate you taking the time to share your experience.

Thank you for choosing Olivia!

Resposta da Paparazzo

23/06/2026

Hi Bridgette,

Thanks so much for taking the time to share this review.

We’re really glad to hear you’re finding it easy to set up and convenient to take with you wherever you go. That’s exactly what we designed it for, so it’s great to know it’s working well for you so far.

If you have any questions as you continue using it, feel free to reach out anytime.

Resposta da Paparazzo

18/06/2026

Hi Louise,

Thank you so much for your kind words. We’re thrilled to hear that your Olivia 2’s have made your media efforts easier. 😊

It’s great to know you appreciate the sturdy yet sleek design, and we’re glad delivery met your expectations as well.

Thanks again for your support, we can’t wait to see what you create with them.

Resposta da Paparazzo

13/05/2026

Hi Michelle,

Thank you so much for your wonderful review.

We’re so happy to hear you’re loving the Olivia phone stand and found it sturdy, high quality, and easy to use. We can’t wait to see the amazing content you create with it!

We also really appreciate your kind words about our communication and customer service. Thanks again for your support and recommendation, it truly means a lot to us.

Resposta da Paparazzo

5/06/2026

Hi Louise,

Thank you for taking the time to share your experience. We sincerely apologise for the frustration and inconvenience caused and appreciate the opportunity to respond to your concerns.

Regarding shipping, our fulfilment hub is based in China so we can consolidate shipments to Europe, North America, and Asia more efficiently. However, this does not affect the level of service or support our customers receive, and we are sorry that your experience did not reflect that.

We are sorry to hear that your parcel arrived with damaged packaging and a broken seal. While this can occasionally happen during transit, we completely understand why this raised concerns about the condition of the items on arrival.

We also sincerely apologise for the missing charging cable and Allen/hex tool. We understand this was the main source of frustration throughout your experience. Our intention was never to question your honesty, but rather to follow our standard support procedures while we investigated the issue. We also acknowledge that our communication caused unnecessary back-and-forth, and we are sorry for the frustration this added.

We can confirm that the replacement charging cable and Allen key were arranged and successfully delivered on 24 May. We appreciate your patience while we worked to resolve this.

Regarding the Olivia stand angle adjustment, the device is designed to be adjustable, and we are sorry to hear that you experienced difficulty with this. We also understand your disappointment with the finish of the Product Photography Stand and regret that it did not meet your expectations.

We also apologise for the inconvenience caused by the repeated requests for photos and videos. As a small business, we do ask for these where possible so we can better understand reported issues, improve our products, and assist as accurately as we can. We understand this felt repetitive in your case and apologise for that.

In relation to refunds and returns, our policy requires returned items to be received before a refund can be processed, and shipping fees are non-refundable. We had also confirmed that your Olivia unit could still be returned even if the charging cable and Allen key had not originally been included.

We would also like to clarify that the review invitation email was sent automatically as part of our post-purchase system and was not linked to your support case.

We genuinely regret that your experience did not reflect the standard we aim to provide. We appreciate your feedback, and we are always working to improve both our products and our customer support. Thank you again for giving us the opportunity to resolve the missing items.

Resposta da Paparazzo

8/05/2026

Hi Cheryl,

Thank you so much for your thoughtful review and for sharing your experience with us. We’re glad to hear your package arrived quickly and was well packed, and that you’re happy with your purchase overall.

Apologies for the confusion regarding the Olivia version. We have already discontinued the first version of Olivia, and the unit sent to you is the latest available version of Olivia.

We’re also sorry to hear the documentation felt limited. We have sent walkthrough videos to your inbox for your reference, which should help demonstrate how to attach the phone and get everything set up with confidence. Please do check your inbox when convenient.

Thank you again for your support, and we hope Olivia works perfectly for your weaving recordings.

Resposta da Paparazzo

Actualizada a 14/04/2026

Hi Catherine,

Thank you for taking the time to share your feedback.

Just to clarify, your order was received on 19 March, and your cancellation request came in on 27 March. As per our policy, we’re only able to cancel orders within 3 hours of purchase, as orders are processed for fulfilment shortly after they are placed.

In your previous email, the reason for requesting cancellation was due to “the extended processing time, you have decided to purchase an alternative that includes a remote at no additional cost.”

You were refunded for the product only, as shipping fees are non-refundable. We also sent you a brand new Olivia.

You also mentioned the parcel was not opened, which we were able to confirm once it was received back with us.

We really appreciate you sharing your experience, and we’ll take your feedback on board as we continue improving.

Resposta da Paparazzo

22/03/2026

Hi Suzanne,

Thank you for your feedback. We’re glad your Olivia Compact Content Creator Tool arrived safely and that you love the sturdy base.

The overhead height of Olivia is 20 cm to 57 cm (8” to 22.5”), as mentioned on our website. We’ve sent you an email with walkthrough videos on how to use your Olivia 2.0.

If you’re still having height issues, please share a photo or short video of your setup so we can help.

Please let us know how you go.

Resposta da Paparazzo

20/03/2026

Hi Michael,

We’re very sorry to hear about this. We weren’t able to find a matching order under your name. Could you please email us at support@heypaparazzo.com
with your order details so we can investigate and resolve this for you as quickly as possible?

Thank you for your patience.

Resposta da Paparazzo

17/03/2026

Hi Tegan,

Thank you for your thoughtful review. We’re so happy to hear you’re enjoying the quality and premium feel of your new setup, and that it’s helping you create the content you’ve been dreaming of.

We really appreciate your feedback on the phone clamp, cable management, and lighting. These are great suggestions, and we’ll definitely keep them in mind for future improvements.

We’re sorry the shipping experience wasn’t perfect. We agree that clearer updates and estimated delivery times would help, and we’re working on ways to improve this.

Thanks again for sharing your experience and for choosing us.

Resposta da Paparazzo

23/02/2026

Hi Theresa,

Thanks for your feedback. We’re glad you’re happy with the design, functionality, and fast shipping. We appreciate your input about the brightness and will keep it in mind.

Resposta da Paparazzo

23/02/2026

Hi Eva,

Thank you so much for your kind words. We’re really glad to hear your order arrived quickly and that you’re happy with the quality.

We truly appreciate your support and hope you continue to enjoy your product. If you ever need anything, feel free to reach out, we’re always here to help.

Resposta da Paparazzo

19/02/2026

Hi Lise,

Thank you so much for your kind words.

We’re thrilled to hear you’re enjoying your Olivia 2.0 stand and the new backdrops. We can’t wait to help you with your next upgrade.

Your support means a lot.

Resposta da Paparazzo

12/02/2026

Hi Mrs. Abbey Barnett,

Thank you so much for your lovely review.

We’re really glad we could quickly sort out the issue with your Olivia 2 and that you found our customer service team helpful. That’s exactly what we’re here for.

If you ever need anything else, just let us know, we’re always happy to help.

Resposta da Paparazzo

Actualizada a 14/02/2026

Hi Marie,

Thank you very much for sharing your experience.

In our first response, we confirmed that the correct item was sent and suggested watching the walkthrough video to help with the arm. We’re sorry if that wasn’t clearly explained in our initial email or if it felt like your concerns weren’t fully acknowledged.

We understand that the arm can feel very tight the first time it’s extended, and we’re sorry for the frustration this caused. Your feedback about the instructions and packaging is genuinely appreciated, and we’ll be reviewing how we can make everything clearer and more reassuring.

Thank you again for taking the time to leave a review. If there’s anything else we can assist you with, please feel free to reach out, we’re always happy to help.

Resposta da Paparazzo

24/01/2026

Hi Cristina,

Thank you so much for the kind words. We’re thrilled to hear you were impressed with the quality, materials, and engineering of the Olivia 2.0, that means a lot to us. We’re also glad everything arrived quickly and smoothly. Thanks again for the recommendation and for taking the time to share your experience.

Resposta da Paparazzo

21/01/2026

Hi Shay,

Thank you for taking the time to share your feedback.

We just wanted to clarify that we do mention on our website that the product includes a free USB-C charging cable only. It can be used with any standard USB power adapter, which most customers already have from a mobile phone or similar device.

Regarding shipping, our fulfilment hub is based in China so we can consolidate shipments to Europe, North America, and Asia. This helps us operate efficiently and serve customers globally.

We’re sorry to hear the lighting didn’t meet your needs for close-up, detailed artwork. We understand how important proper lighting is for artists, and we appreciate you sharing your experience to help others make an informed decision.

Thank you again for your honest review.

Resposta da Paparazzo

Actualizada a 11/01/2026

Hi Matthew,

Thanks so much for the review! We’re glad to hear Olivia feels solid and holds your S25 Ultra securely.

For the light, higher brightness levels do use more power, so the battery won’t last quite as long. For extended use, you can keep Olivia plugged in and continue using it comfortably.

We really appreciate you sharing your feedback.

Resposta da Paparazzo

10/01/2026

Hi Paul,

Thanks so much for the 5-star review! We’re really glad everything arrived quickly and that you’re enjoying the product. Totally understand the initial concern, it means a lot to hear it turned into a great experience. Appreciate you sharing your thoughts and supporting us!