I placed an order on the 24th July 2026 Aryan said I will get my tickets by the end of the day. I have not received any booking confirmation of any sort and also I’ve tried calling the number again an... Ver mais
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Leia as opiniões dos outros
I really enjoy using hi5tickets, the booking process na very easy and smooth. From the moment I enter the site, everything clear and simple to follow, no confusion at all. I fit search flights, com... Ver mais
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Gotta say, the customer service at is spot on. Ran into a small issue while booking, but their support sorted it out straight away, really friendly lot and knew exactly what they were doing. Proper re... Ver mais
A empresa respondeu
I've read lot of people comments but that is not true, i booked a flight and paid only 2 Instalments and paid the 3rd one after my travel was completed. Shiza warned me that if I don't pay the rem... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Hi5Tickts.com is a leading travel agency, serving the passengers at its best with very affordable pricing. Hi5Tickets.com is Your Trusted Partner in Travel.
Informações de contacto
1st Floor Office 20 Swan St, Swan Buildings, Manchester City Centre, M4 5JW, Manchester, Reino Unido
- 01618501650
- info@hi5tickets.com
- hi5tickets.com
4,1
Bom
102 opiniões
Pede aos clientes que escrevam opiniões
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Respondeu a 100% das suas opiniões negativas
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Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
They scammed me
They scammed me. Bought a flight from London to Nigeria but they took my money and haven’t responded to me or given me tickets. When I speak to an agent they act like they can’t understand English.
27 de julho de 2026
Opinião espontânea
Resposta da Hi5tickets.com
Dear Mr. Oduwole,
We apologise for the inconvenience caused, can you please call us with your details on 01618501650. Appreciated.
Thanks.
Customer Care Team
Not sure if it’s fake!
I placed an order on the 24th July 2026 Aryan said I will get my tickets by the end of the day. I have not received any booking confirmation of any sort and also I’ve tried calling the number again and he won’t answer. It’s been a day no ticket, no booking confirmation and I’m getting worried reading all the reviews. I’ve tried calling the number multiple times also and it now doesn’t go through.
24 de julho de 2026
Opinião espontânea
Resposta da Hi5tickets.com
Dear J.K,
It is great to hear from you, I can certainly explain the facts, the things you wrote is not true!
Thanks to the trustpilot for accepting fake negative reviews, since they do not like the positive reviews and keeps removing, so all good.
Anyway, the number is 01618501650, call us anytime during the working hours.
Thanks.
Customer Care Team.
Aryan thanks for help
Aryan thanks for help,
Found the cheaper fare with him and with 2 pieces luggage. From 2 days no matching fare was available but he provided that one!
Thumbs up for you!
16 de julho de 2026
Opinião espontânea
Resposta da Hi5tickets.com
Dear Passenger,
Thank you very much for taking the time to share your feedback. We sincerely appreciate your kind review and are grateful for your cooperation and understanding.
Your support means a great deal to us, and we look forward to assisting you again in the future.
Yours sincerely,
Customer Care Team
They are quick and smooth and booking…
They are quick and smooth and booking process is quite easy.
20 de abril de 2026
Opinião espontânea
Resposta da Hi5tickets.com
Dear Patel,
Thank you very much for taking the time to share your feedback. We sincerely appreciate your kind review and are grateful for your cooperation and understanding.
Your support means a great deal to us, and we look forward to assisting you again in the future.
Yours sincerely,
Customer Care Team
Aryan seems to be our personal ticket…
Aryan seems to be our personal ticket planner now, seriously 10/10 service every time, no if and buts.
3 de julho de 2026
Opinião espontânea
Resposta da Hi5tickets.com
Dear Okikiolu,
Thank you very much for taking the time to share your feedback. We sincerely appreciate your kind review and are grateful for your cooperation and understanding.
Your support means a great deal to us, and we look forward to assisting you again in the future.
Yours sincerely,
Customer Care Team
Refund
10 days ago my flight was booked and 1 segment of the flight was cancelled by the airline. The cancellation led to the the plan termination and had to get the refund, my refund was fully compensated without hurdles.I appreciate their professional behavior.
26 de junho de 2026
Opinião espontânea
Resposta da Hi5tickets.com
Dear Oseni,
Thank you very much for taking the time to share your feedback. We sincerely appreciate your kind review and are grateful for your cooperation and understanding.
Your support means a great deal to us, and we look forward to assisting you again in the future.
Yours sincerely,
Customer Care Team
Resposta da Hi5tickets.com
Dear Obibayaa Adep,
Thank you for your review.
After carefully checking our records, we were unable to locate any booking, inquiry, or transaction under the name "Obibayaa Adep." As such, we are unable to verify that you have been a customer of Hi5Tickets.
If you have genuinely used our services under a different name, booking reference, or email address, we kindly invite you to contact our customer support team so we can investigate your concerns and assist you accordingly.
At this time, the review cannot be verified against our records and may inadvertently mislead prospective customers. We remain committed to resolving any genuine customer concerns and would appreciate the opportunity to clarify the matter.
Kind regards,
Customer Care Team
Best price for Ghana
Best price for Ghana, under £500 with 23KG luggage. Smoooth booking expericne.
23 de junho de 2026
Opinião espontânea
Resposta da Hi5tickets.com
Dear Tracey,
Thank you very much for taking the time to share your feedback. We sincerely appreciate your kind review and are grateful for your cooperation and understanding.
Your support means a great deal to us, and we look forward to assisting you again in the future.
Yours sincerely,
Customer Care Team
I Just Finished booking another ticket…
I Just Finished booking another ticket from them, what an excellent service as before, aryan always does an excellent job.
18 de junho de 2026
Opinião espontânea
Resposta da Hi5tickets.com
Dear Paul,
Thank you very much for taking the time to share your feedback. We sincerely appreciate your kind review and are grateful for your cooperation and understanding.
Your support means a great deal to us, and we look forward to assisting you again in the future.
Yours sincerely,
Customer Care Team
Had to cancel the ticket and then got…
Had to cancel the ticket and then got my refund easily without delays.
22 de abril de 2026
Opinião espontânea
Resposta da Hi5tickets.com
Dear Patel,
Thank you very much for taking the time to share your feedback. We sincerely appreciate your kind review and are grateful for your cooperation and understanding.
Your support means a great deal to us, and we look forward to assisting you again in the future.
Yours sincerely,
Customer Care Team
Great experience dealing with them
Great experience dealing with them, after completing my pay in 4 instalments my ticket was issued with PNR.
2 de junho de 2026
Opinião espontânea
Resposta da Hi5tickets.com
Dear Wallace,
Thank you very much for taking the time to share your feedback. We sincerely appreciate your kind review and are grateful for your cooperation and understanding.
Your support means a great deal to us, and we look forward to assisting you again in the future.
Yours sincerely,
Customer Care Team
Eid flights to Islamabad was coming…
Eid flights to Islamabad was coming with extreme cost seriously and they found me a better and cheaper price with perfect timings. Their team is good with multilingual support.
26 de maio de 2026
Opinião espontânea
Resposta da Hi5tickets.com
Dear Saqib,
Thank you very much for taking the time to share your feedback. We sincerely appreciate your kind review and are grateful for your cooperation and understanding.
Your support means a great deal to us, and we look forward to assisting you again in the future.
Yours sincerely,
Customer Care Team
They were open on a bank holiday
They were open on a bank holiday, booked my ticket to lagos fast, Aryan issued the ticket instant.
25 de maio de 2026
Opinião espontânea
Resposta da Hi5tickets.com
Dear Amirouche,
Thank you very much for taking the time to share your feedback. We sincerely appreciate your kind review and are grateful for your cooperation and understanding.
Your support means a great deal to us, and we look forward to assisting you again in the future.
Yours sincerely,
Customer Care Team
Here is a more professional and…
Here is a more professional and strongly worded version of your message:
Hello,
My name is Ebenezer.
I am disappointed by the false statement made by your customer service team claiming that I cancelled my trip. I contacted your team simply to request my booking reference, yet I was informed that I had cancelled my booking, which is completely untrue. I have all the evidence and records to support my claim.
At no point did I cancel my trip. Your company informed me that my ticket was not confirmed because I had only paid a deposit, which is also inaccurate. I made a payment of £200 on the 9th of April and an additional payment of £488 on the 24th of April, fulfilling my obligations faithfully and in good faith.
Therefore, it is unfair and misleading for your company to state that I cancelled the booking. The policy you referenced should not apply to my case because the issue did not arise due to any fault on my part. The failure was caused entirely by your company.
I expect this matter to be reviewed properly and resolved fairly.
Kind regards,
Ebenezer
22 de maio de 2026
Opinião espontânea
Resposta da Hi5tickets.com
Dear Amponsah temah ivy Amoakohene/Ebenezer,
Assuming that you are probably Mr. Ebenezer Kojo Nkrumah(as per your previous review name), do you know that "When someone posts multiple negative reviews from different accounts to target specific business, this is known as review bombing or astroturfing" and Trustpilot considers this a violation of their platform rules and employs strict guidelines to protect business pages.
Since you have already posted a negative review, and we replied you accordingly while stating the facts by keeping the recorded conversation in focus, we wonder why it was necessary to post another negative review.
Thank you for giving us a second negative review.
Sincerely,
Customer Care Team
I would recommend them to enhance their…
I would recommend them to enhance their customer services more though it is alright but I found it to be improved further.
21 de maio de 2026
Opinião espontânea
Resposta da Hi5tickets.com
Dear sKeep,
We genuinely appreciate your suggestion and time to review us, we humbly thank you for your cooperation and understandings.
Best wishes for your upcoming trip.
Sincerely,
Customer Care Team
You can use this updated review:
You can use this updated review:
I booked a flight through Hi5Tickets and paid a total of £688.45 in full, not just a deposit or installment. After payment, I repeatedly asked for my booking reference/PNR so I could verify my ticket directly with the airline, especially because I was concerned about possible fraud. Instead of providing the PNR, the company later informed me that my booking was “unconfirmed” and claimed that only an installment had been paid, which was completely false.
They then suggested changing my travel date or applying for a refund, despite the fact that I had already paid the full amount. This caused me a lot of stress, confusion, and inconvenience. Communication was poor, and I had to chase them constantly for updates and clarification.
Up to now, I am still waiting for my refund because I never received my ticket. I was informed that the refund process would take 10–15 days, and I am still waiting for the money to be returned.
I find this experience very disappointing and unprofessional. Customers should receive clear confirmation, valid booking references, and honest communication after making full payment. Based on my experience, I would advise others to be extremely careful before booking with Hi5Tickets.
18 de maio de 2026
Opinião espontânea
Resposta da Hi5tickets.com
Dear Kojo,
We apologise for the inconvenience, as per our record; you requested a booking in instalments and you cancelled your booking yourself before completing the full payment, in addition we received your refund request and your refund is in-process which you must confirm with your bank. We initiated the refund as soon we received your refund request, your claim does not match with the record which is misleading.
Since your refund is in-progress, please consult with your bank and do call us any time to discuss further.
Thanks.
Customer Care Team
All these reviews are a scam 1 hour ago…
All these reviews are a scam 1 hour ago an update .They take your money from square. This is not registered to a flight company. They are scamers with excuses about paying on time to square with no link or email to do so after phoning all week to pay a balance. She doesn't speak English and told me to send email to advise payment. Lol. What is this a Scam. I've reported it to my bank and I'm going to tell my people on Facebook this is disgusting how people can do business without prosecution. I have cried alday my plans are spoilt. Thankyou for your distress. Hi5noticket.com
20 de maio de 2026
Opinião espontânea
Resposta da Hi5tickets.com
Dear Customer,
1st, Please do provide your details to address your concern properly.
2nd, we are an IATA Accredited Travel Agency, every detail is available on our website.
We apologise for the inconvenience, and we request you to please do read the terms and conditions as well.
Thanks.
Customer Care Team
My return flight was cancelled
I found Aryan very helpful as my return flight was cancellled, the alternate flight date was not suitable but he found another flight for me with bare fare difference.
12 de maio de 2026
Opinião espontânea
Resposta da Hi5tickets.com
Dear Mr. Ashraf,
We always strive to help our passengers in every possible way, we wish you a happy journey towards your upcoming flight.
Thank you.
Customer Care Team
I was expecting a full refund after…
I was expecting a full refund after cancellation but they deducted some amount. Since I was the one who cancelled it and I understand that companies do charge for cancellation, also airlines do deduct some money so I would say that's fine, atleast I got my amount refunded with no excuses.
7 de maio de 2026
Opinião espontânea
Resposta da Hi5tickets.com
Dear Mohammed,
We appreciate your understandings, with some of the mandatory cancellation charges we can't help. Since every airline charges the cancellation amount.
We thank you for your understandings.
Customer Care Team
Good travel agency
Good travel agency, they keep chasing you unless you make monthly installment payments lol, best strategy though.
6 de maio de 2026
Opinião espontânea
Resposta da Hi5tickets.com
Dear Asmelash Yisake,
Thank you for your precious time, we keep reminding the passengers to pay their monthly instalments to avoid cancellation of their tickets. We hope you do understand the mechanism.
Thank you for trusting in us.
Customer Care Team
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