Hila Creations Opiniões 362

TrustScore: 4 em 5

4,1

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Leia as opiniões dos outros

Classificada 4 em 5 estrelas

The quality of the paintings was quite good, and I did have one painting I asked for additional work to be done one, which was handled nicely. My 4 star rating is due to the lack of clarity around... Ver mais

Classificada 5 em 5 estrelas

Good communication with Hila Creations for a custom piece l ordered. Very pleased with the painting which is getting framed now. Came with artist authentication papers and looks very professional.... Ver mais

Classificada 5 em 5 estrelas

Dopo alcune incomprensioni sul pagamento della tassa di sdoganamento di euro 26,00 che ho pagato al corriere, Hila creations mi ha prontamente rimborsato la cifra nel giro di qualche giorno. Esperienz... Ver mais

Classificada 1 em 5 estrelas

“My experience with Hila Art was disappointing. I purchased The Peacock, yet I received a different artwork that did not reflect the value of what I had paid for. I attempted to contact the company fo... Ver mais

Informações sobre a empresa

  1. Galeria de arte

Escrito pela empresa

We are an art collective with our HQ in Essen, Germany. And we represent a lot of artists all over the world. As an Art Brand we dedicate a lot of time learning the effect of colors, textures, patterns and how we can use it on our canvases to spark positive emotions and calmness. All our paintings are made of high quality cotton canvas using oil and acrylic paint.


Informações de contacto

4,1

Bom

TrustScore: 4 em 5

362 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

Respondeu a 4% das suas opiniões negativas

Geralmente responde em 14 horas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

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Classificada 4 em 5 estrelas

Paintings good, tracking needs improvement.

The quality of the paintings was quite good, and I did have one painting I asked for additional work to be done one, which was handled nicely.

My 4 star rating is due to the lack of clarity around the fulfillment of my 5 paintings. Hila would be wise to move to an online system that doesn't require speaking to client service people. The information I received from them was sometimes incomplete, sometimes wrong "we don't ship all of your paintings together" and it was difficult to get information on where they were at in the process. Then, an email showed up, I believe from the shipper, saying my entire order would arrive in a few days.

7 de abril de 2026
Classificada 5 em 5 estrelas

Good communication with Hila Creations…

Good communication with Hila Creations for a custom piece l ordered.
Very pleased with the painting which is getting framed now.
Came with artist authentication papers and looks very professional. Can’t wait to see the finished product.
There are extra import fees for delivery to Canada to be aware of.

23 de março de 2026
Classificada 4 em 5 estrelas

Satisfying art

I’ve purchased a couple of pieces in the past and like the process. The sense of involvement is satisfying.

18 de março de 2026
Classificada 1 em 5 estrelas

“My experience with Hila Art was…

“My experience with Hila Art was disappointing. I purchased The Peacock, yet I received a different artwork that did not reflect the value of what I had paid for. I attempted to contact the company for several days, but no one answered the phone. I was forced to file a complaint through PayPal, and the company requested that I pay $200 dollars to return the painting they had mistakenly sent me. After several months of trying to resolve the issue, they finally sent the correct artwork.”

22 de abril de 2025
Opinião espontânea
Classificada 1 em 5 estrelas

I was dismayed when my painting arrived…

I was dismayed when my painting arrived unframed. When I emailed that I would like to return it, it took 3 days and the threat of a lawsuit before I was finally given a return address (in Germany!). I WOULD NEVER USE THIS COMPANY AGAIN AND WILL BE REPORTING IT TO THE BETTER BUSINESS BUREAU.

24 de março de 2026
Classificada 1 em 5 estrelas

Verey disapointed

Verey disapointed. was so looking forward to receving the paintings. What I get is something that looks like paint haphazedly splaterd over a template to look like a painting.
Do you want them back ?. Or do I throw them in the bin. I don't feel like spending any more money on them. It's making me think twice ordering on line.

6 de março de 2026
logótipo da Hila Creations

Resposta da Hila Creations

Hi Turner,

Thank you for your feedback. I’m sorry to hear that your experience felt this way. We’d genuinely like to understand what went wrong and see if we can assist or resolve any outstanding issues.

Our dedicated customer support will reach out to you via email.

Kind regards,
Mai

Classificada 5 em 5 estrelas

Hila artists are awesome

Hila artists are awesome! Their work immpecable, I made a comment of my piece before it was shipped and the artist arranged it just how I wanted it to be. AMAZING! Keep it going like that!

7 de março de 2026

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